Conn's Home Plus

Thank you for the opportunity to respond to Mr*** complaint. We researched Mr*** complaint and found his issue has been addressed and resolved. Mr*** complaint was escalated to upper management; on8/20/15 an exchange to replace his washer was approved. He was
issued a credit up to the original amount paid which was $to reselect a new washer. On 8/21/15, Mr*** initiated his exchange he selected a *** high-efficiency washer model (***) with a new 48-month Repair Service Agreement. Mr*** new washer was delivered and received in good order on 8/22/15. Again, we sincerely apologize to Mr*** for any inconvenience he experienced during this process. If we may be of further assistance, Mr*** may contact our Customer Service department at ***.Kind regards,Jana ***Customer Relations
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Thank you for the
opportunity to respond to Mrs***'
complaintOur records show on 2/24/15, Mrs*** purchased the *** ***
Sierra Ridge dining set which consist
of five pieces (table and four chairs),
the *** Furniture *** Capp living room set which consist of two pieces
(sofa and loveseat), Z-line TV console, and a FrigidaireSide-by-side
refrigeratorMrs***' delivery was originally scheduled on 2/25/15; however
the sofa was not available for immediate delivery therefore her delivery was
re-scheduled for 2/28/Due to serve weather conditions surrounding Mrs
***' area, Conn's delivery team was unable to complete delivery which caused
further delayOur records show Mrs***' sofa was canceled from her invoice
due to the product showing to be on back order with the manufacture
After further researching Mrs***' complaint, we show her remaining
item was delivered and received in good order on 3/6/15. Conn's delivery was able to locate the
*** Capp sofa which is available for
immediate deliveryMrs***' information has been forwarded to the
store manager where she completed her purchase to re-write her invoice to
include the sofa and scheduled deliveryMrs*** will be contacted with the
first available date of delivery and/or if any additional information is needed
to complete the transactionWe sincerely apologize for any inconvenience Mrs
*** experienced as a result of delivery delay and we will mail her a $
gift card for customer satisfactionIf we may be of further
assistance, Mrs*** may contact customer service at 1-877-358-Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I first called in the problem with the refrigerator November 2, and they took until today (1-2-2015) to come out and fix the problem I have all the dates and persons with whom I spoke to Everyone shoved me off to someone else and said that they were coming out to fix the problem the next day, but sadly I waited and waited for months and no one came until today I have also as of this date not received $that they said they would send out I will never again do business with this companyThe person who fixed my ice maker told me that they have been having recurring problems with the ice makers blowing out and cracking so I should call Conns if it breaks again What does that tell you about this company's integrity?Thank you

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show on***, *** *** purchased a
*** high
efficiency washer and dryer with a (48-month Repair Service
Agreement) on both items. *** *** elected to have her washer and dryer
delivered; we show *** ***’s delivery was completed on ***
We received *** ***’s complaint and found she contacted our
service department on three separate occasions regarding her washer dated from *** through ***. After
researching *** ***’s complaint we found her issue was escalated to upper
management and Conn’s has agreed to honor her request and exchange her
washer. We attempted to contact *** *** on *** regarding her exchange approval, but we were unsuccessful in
our attempt. *** *** may visit her nearest Conn’s location to initiate
her exchange. We sincerely apologize to *** *** for the experience and
any inconvenience that has been caused.
If we may be of further assistance, *** *** may contact Customer
Service Department at ***
Sincerely,
*** ***
2/15/
Complaint
I have called a number of times, every time I call I get a different answer on why I haven't been contacted back or why they don't have a answer for me on why I was charged the amount I was for my productI financed $ 1,for a washer and dryer, was put on a month cash option payment with
$interestI bought in May and payed off on December I payed off the washer and dryer in December in the amount of $1,Not realizing I came across my contract and just happen to be happy I had gotten it payed off and looked at it and realized a couple of issuesSo the calling beganI have been getting the run around from them now since I paid it offI get told that they will take care it and send it to their offline help, and to give them 2-days and some will contact me backI wait about 4-days and still nothing so I then again call back and get the same run aroundI have been spoke to very disrespectfully I have been hung up on as well as called a liar to they dont understand why I have not gotten a refund, why I was charged the amount I was to we will definitely get this problem fixed for youI have over payed them and they are aware of the situation and are doing nothing about itI just would like to get the refund that I am owed and to be contacted by some one who can actually help me with my situation
Consumer Business Dialog

We are unable to honor ***’s request to return her
refrigerator without paying the 15% restocking fee *** will need to visit her nearest
Conn’s to pay the restocking fee and schedule delivery to pick up the
refrigerator.
If we may be of further assistance, *** may contact us directly
at ***
*** ***

Thank you
for the opportunity to respond to *** ***’s complaintOur records show on ***,
*** *** purchased a *** washer and dryer with a 1-year limited
manufacturer’s warrantyOn ***, *** *** contacted us stating the dryer is
making a loud noise and will not turn onA service appointment was scheduled
for ***; upon inspection the technician found the fan and assembly duct needed
to be replaced and ordered the partsOnce the parts became available *** ***
was scheduled for ***; upon installation the technician found the strap had
broke since the last service call and determined more parts were needed to
complete the repairsOur records show some of the parts needed for repair were
not immediately available therefore on ***; we submitted an exchange
request to the manufacture for a possible exchangeAlthough we are still
waiting on a response from the manufacture, Conn’s has agreed to expedite the
process an issue an exchange on the dryer as a goodwill gesture; no further
credit are due*** *** may contact his nearest Conn’s location to initiate
the exchangeWe sincerely apologize for any inconvenience Mrand *** ***
experienced during this process.
If
we may be of further assistance, *** *** may contact us at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to Mrs***’s additional
comments. Mrs*** was contacted regarding
the exchange approval on 3/27/15; in addition Conn’s agreed to waive the
delivery charge as a gesture of goodwill.
Our records show on 3/29/15, delivery successfully picked up the LG
washer and delivered the new GE washer. We
have attached a copy of Mrs***’s delivery receipt as confirmation
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I thank Conn's for their response. Of the few things I have bought there, I have had good experience with this but on this one issues, it just took so long to resolve and never could seem to get a good answer or it would always be to have to wait another week for resolution. Not bad but when you are getting phone calls demanding payment, kind of hard to wait.As long as it is resolved, that is all that matters though.Thank you for your attention and so glad this is resolved.***

Thank you for the opportunity to respond to
***’ complaint. Our records show on ***,
***
*** purchased a *** *** *** recliner with a limited 1-year
manufacturer warranty. *** elected to have her recliner
delivered; on ***
signed acknowledging her recliner was received in good order
We received ***’ complaint and found
she contacted our service department on***;
stating the recliner was not staying closed and hard to open. We
attempted to contact *** on ***, ***, and *** to
schedule an appointment, but due to no response her service order was cancelled
on ***. On ***, ***’ service ticket was
re-opened. *** was scheduled for service on ***. During ***’ inspection;
the serviceman found the recliner mechanism bent and no longer locking into
place. The part was ordered on *** and
some parts became available on ***.
*** was scheduled for service on ***;
the serviceman removed and secured side arms, installed new pull release, and
found *** did not receive the replacement mechanism. On ***, another mechanism was re-ordered and
scheduled to be delivered 7-business days. Once *** receives
the mechanism we ask that she contact our service department at *** to schedule an appointment
to complete repairs. Our records do not indicate there
is a known defect with the *** *** *** *** recliner. The problem *** is having is common
with use and the manufacturer warranties the mechanism for “lifetime” meaning
normal, useful like as determined by the manufacturer. Therefore, we are unable to honor ***
***’ request for an exchange at this time.
If we may be of further assistance, ***
*** may contact Customer Service at ***
Kind regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have tried calling this business to move forward with getting TV Swapped out and no one knows what I am talking about and no one knows the rep who posted this resolution.I want conns to do things to happenConns to come and swap TV with no more jumping through hoopsReset the financing Apologize Thank you kindly Please respond with a time to exchange the TV I will be there ***
Regards,

Bette r Business Bureau:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me; however I would like to point out that the email reply sent by the company is not factual I have provided you and the business a copy of the cashed bank draft from October In the email response the company said that they did not receive payment until November 2014; however, the documents I supplied you prove that payment was made in full October

Thank you for the opportunity to respond to Mrs***’s complaint
Our records show on 3/12/14, Mrs*** purchased a *** refrigerator
with a 1-year limited manufacturer’s warranty and received delivery on her unit
on 3/26/
We received Mrs***’s complaint and found she
has only
contacted Conn’s service department once for repairs regarding her
refrigeratorOn 10/21/14, Mrs*** contacted us stating her refrigerator
was not cooling or freezingA service appointment was scheduled on 10/24/14;
upon inspection the technician found parts were needed to complete repairsOur
records show before all parts were received Mrs*** contacted us stating
she no longer needed service due to the manufacture approved an exchange on her
refrigeratorOn 11/11/14; we received an approved return authorization from
the manufacture to exchange Mrs***’s refrigeratorOur records show we
no longer had the same model Mrs*** originally purchased therefore; she
was approved for an in-store credit in the amount of $(which was the
original amount paid) to re-select another refrigeratorMrs*** selected
another *** refrigerator for $which was more than the approved
credit of $therefore; Mrs*** was required to pay the difference
in price for the new unitWe show Mrs***’s delivery was scheduled and
received in good order on 11/12/
In regards to the food loss claim, Mrs*** elected not to
purchase Conn’s Repair Service Agreement Plan which covers the cost of food
loss due to mechanical failuresMrs*** may contact the manufacture for further
assistance regarding their policies on food loss claims
At this time we are unable to honor Mrs***’s request, her
exchange was approved for up to $897.00; not to exceed the original purchase
priceWe sincerely apologize for any inconvenience Mrs*** experienced
during this process
If we may be of further assistance, Mrs*** may contact us at
***
Sincerely,
Dyeisha W***

Thank you for the opportunity to respond to *** *** complaintWe attempted to contact *** *** on 4/15/and 4/16/
to address his concerns however; we were
successful in our attempts
To better assist *** *** we ask that he
contact us directly at ***
Kind
regards,
*** ***
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Revdex.com:
This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/13/12:21:PM and assigned ID ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday* *** 05, 9:PM
To: ***
Subject: Conn's ***
At the time that I rejected their response, I had already been without the washer for almost weeks It took my reporting this situation to the manufacturer before anything was done So, no! I will not accept their pat answer when they did nothing to help me or fix the situation The manufacturer (**) had to obtain the necessary parts and schedule the repair call to **t Conn's to respond
*** ***
Regards,

Thank you for the opportunity to respond to *** *** concerns regarding credit marks received on his accounts.
According to our records *** *** refinanced his accounts
in *** 2014.
There was a delay in the process due to paperwork not
being
returned.
At that time we agreed to remove the credit marks
received due to the delay in the refinancing process
We have removed all but one day credit mark assessed
on the accounts.
The one day mark was earned and we are obligated
to report factual information to the credit bureaus
Please allow 30-days for the credit bureaus to update
their information
We value *** *** as a customer and sincerely apologize for any
inconvenience he has experienced due to this matterThank you,*** ***

Thank you for
the opportunity to respond to MrsMc***’s concerns regarding an
account. MrsMc*** stated she has
been receiving calls regarding her father’s account
According to our
records, we have placed a cease and desist on MrsMc***’s telephone
number
at her request on January 23, 2015.
Please note, it may take hours for the telephone number to be removed
from our system. MrsMc*** should
not receive any additional phone calls regarding a Conn’s account
We value Mrs
Mc*** and sincerely apologize for any inconvenience she has experienced due
to this matter. Thank you,Cheryle S***

Thank you for the opportunity to respond to *** ***’s complaint.
*** *** has been contacted regarding her concerns and after researching
her complaint we found her icemaker had been replaced times while under the
manufactures warranty. *** ***’s
refrigerator was
approved for an exchange on 1/22/due to excessive service. *** *** visited her nearest Conn’s on
1/26/and reselected a refrigerator which is scheduled to be delivered on
2/7/15. We sincerely apologize to *** *** for the
experience and any inconvenience that has been caused.
If we may be of further assistance, *** *** may contact
Customer Service Department at ***
Sincerely,
*** ***
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Thank
you for the opportunity to respond to Mr***’s
complaintOur records show on 1/30/15; Mr*** purchased a ** dishwasher
with a 24-month Repair Service
Agreement Plan
We
received Mr***’s complaint and found that his issues have been addressed
and we were able to confirm that his dishwasher is now functioning properly
Mr*** informed us that he was originally told by the service technician
that he would need to contact a plumber regarding the issues he was
experiencing with his dishwasherMr*** stated he paid a plumber $to
come out and assess the dishwasher however; the plumber informed him the issue
was not a result of plumbing issues in his homeConn’s has agreed to reimburse
Mr*** the $he paid to have a plumber assess his unitWe
sincerely apologize for any inconvenience Mr*** experienced during this
processIf
we may be of further assistance, Mr*** may contact customer service at
1-877-358-
Kind
regards,
Dyeisha
W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint We did contact there service department and they said we needed to speak to a manager They also told us becuase the comforters were in store we needed to take them with us and they could not be delivered So I get home and didn't open package until furniture was delivered put it on the bed and found the tears We contacted them after Thanksgiving and now they want to offer us $50.00> This is unacceptable One out of two of the comforters was bad and they won't do anything I would like a new comforter or money back please
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***