Conn's Home Plus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have tried calling this business to move forward with getting TV Swapped out and no one knows what I am talking about and no one knows the rep who posted this resolution.I want conns to do things to happenConns to come and swap TV with no more jumping through hoopsReset the financing Apologize Thank you kindly Please respond with a time to exchange the TV I will be there ***
Regards,

Thank you for the opportunity to respond to
***’ complaint. Our records show on ***,
***
*** purchased a *** *** *** recliner with a limited 1-year
manufacturer warranty. *** elected to have her recliner
delivered; on ***
signed acknowledging her recliner was received in good order
We received ***’ complaint and found
she contacted our service department on***;
stating the recliner was not staying closed and hard to open. We
attempted to contact *** on ***, ***, and *** to
schedule an appointment, but due to no response her service order was cancelled
on ***. On ***, ***’ service ticket was
re-opened. *** was scheduled for service on ***. During ***’ inspection;
the serviceman found the recliner mechanism bent and no longer locking into
place. The part was ordered on *** and
some parts became available on ***.
*** was scheduled for service on ***;
the serviceman removed and secured side arms, installed new pull release, and
found *** did not receive the replacement mechanism. On ***, another mechanism was re-ordered and
scheduled to be delivered 7-business days. Once *** receives
the mechanism we ask that she contact our service department at *** to schedule an appointment
to complete repairs. Our records do not indicate there
is a known defect with the *** *** *** *** recliner. The problem *** is having is common
with use and the manufacturer warranties the mechanism for “lifetime” meaning
normal, useful like as determined by the manufacturer. Therefore, we are unable to honor ***
***’ request for an exchange at this time.
If we may be of further assistance, ***
*** may contact Customer Service at ***
Kind regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I first called in the problem with the refrigerator November 2, and they took until today (1-2-2015) to come out and fix the problem I have all the dates and persons with whom I spoke to Everyone shoved me off to someone else and said that they were coming out to fix the problem the next day, but sadly I waited and waited for months and no one came until today I have also as of this date not received $that they said they would send out I will never again do business with this companyThe person who fixed my ice maker told me that they have been having recurring problems with the ice makers blowing out and cracking so I should call Conns if it breaks again What does that tell you about this company's integrity?Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Wednesday* *** 05, 9:PM
To: ***
Subject: Conn's ***
At the time that I rejected their response, I had already been without the washer for almost weeks It took my reporting this situation to the manufacturer before anything was done So, no! I will not accept their pat answer when they did nothing to help me or fix the situation The manufacturer (**) had to obtain the necessary parts and schedule the repair call to **t Conn's to respond
*** ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Thank you for your fast responsehowever I disagree with the records in your systemthe last time that phone number was called was 04/01/2015- she received a hang up call and called the phone number back because she did not recognize the phone number.I ask again to please Delete that phone number from my account so your company no longer has access to it
Regards,
***

Thank you for the
opportunity to respond to Mrs***'
complaintOur records show on 2/24/15, Mrs*** purchased the *** ***
Sierra Ridge dining set which consist
of five pieces (table and four chairs),
the *** Furniture *** Capp living room set which consist of two pieces
(sofa and loveseat), Z-line TV console, and a FrigidaireSide-by-side
refrigeratorMrs***' delivery was originally scheduled on 2/25/15; however
the sofa was not available for immediate delivery therefore her delivery was
re-scheduled for 2/28/Due to serve weather conditions surrounding Mrs
***' area, Conn's delivery team was unable to complete delivery which caused
further delayOur records show Mrs***' sofa was canceled from her invoice
due to the product showing to be on back order with the manufacture
After further researching Mrs***' complaint, we show her remaining
item was delivered and received in good order on 3/6/15. Conn's delivery was able to locate the
*** Capp sofa which is available for
immediate deliveryMrs***' information has been forwarded to the
store manager where she completed her purchase to re-write her invoice to
include the sofa and scheduled deliveryMrs*** will be contacted with the
first available date of delivery and/or if any additional information is needed
to complete the transactionWe sincerely apologize for any inconvenience Mrs
*** experienced as a result of delivery delay and we will mail her a $
gift card for customer satisfactionIf we may be of further
assistance, Mrs*** may contact customer service at 1-877-358-Kind regards,
Dyeisha W***

Thank you for the opportunity to respond to Mrs***’s complaint
Our records show on 3/12/14, Mrs*** purchased a *** refrigerator
with a 1-year limited manufacturer’s warranty and received delivery on her unit
on 3/26/
We received Mrs***’s complaint and found she
has only
contacted Conn’s service department once for repairs regarding her
refrigeratorOn 10/21/14, Mrs*** contacted us stating her refrigerator
was not cooling or freezingA service appointment was scheduled on 10/24/14;
upon inspection the technician found parts were needed to complete repairsOur
records show before all parts were received Mrs*** contacted us stating
she no longer needed service due to the manufacture approved an exchange on her
refrigeratorOn 11/11/14; we received an approved return authorization from
the manufacture to exchange Mrs***’s refrigeratorOur records show we
no longer had the same model Mrs*** originally purchased therefore; she
was approved for an in-store credit in the amount of $(which was the
original amount paid) to re-select another refrigeratorMrs*** selected
another *** refrigerator for $which was more than the approved
credit of $therefore; Mrs*** was required to pay the difference
in price for the new unitWe show Mrs***’s delivery was scheduled and
received in good order on 11/12/
In regards to the food loss claim, Mrs*** elected not to
purchase Conn’s Repair Service Agreement Plan which covers the cost of food
loss due to mechanical failuresMrs*** may contact the manufacture for further
assistance regarding their policies on food loss claims
At this time we are unable to honor Mrs***’s request, her
exchange was approved for up to $897.00; not to exceed the original purchase
priceWe sincerely apologize for any inconvenience Mrs*** experienced
during this process
If we may be of further assistance, Mrs*** may contact us at
***
Sincerely,
Dyeisha W***

Thank you for the opportunity to respond to Mrs***’s additional
comments. Mrs*** was contacted regarding
the exchange approval on 3/27/15; in addition Conn’s agreed to waive the
delivery charge as a gesture of goodwill.
Our records show on 3/29/15, delivery successfully picked up the LG
washer and delivered the new GE washer. We
have attached a copy of Mrs***’s delivery receipt as confirmation
Kind regards,
Kathryn J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I thank Conn's for their response. Of the few things I have bought there, I have had good experience with this but on this one issues, it just took so long to resolve and never could seem to get a good answer or it would always be to have to wait another week for resolution. Not bad but when you are getting phone calls demanding payment, kind of hard to wait.As long as it is resolved, that is all that matters though.Thank you for your attention and so glad this is resolved.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have paid off my accountI would like to say that the history of payments attached in the last email was incorrect, and I verified that at the store and against my receipts, but that's besides the pointThe amount due matched what I had calculatedI appreciate that this matter was finally taken care of.Sincerely,*** ***

Bette r Business Bureau:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me; however I would like to point out that the email reply sent by the company is not factual I have provided you and the business a copy of the cashed bank draft from October In the email response the company said that they did not receive payment until November 2014; however, the documents I supplied you prove that payment was made in full October

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show on***, *** *** purchased a
*** high
efficiency washer and dryer with a (48-month Repair Service
Agreement) on both items. *** *** elected to have her washer and dryer
delivered; we show *** ***’s delivery was completed on ***
We received *** ***’s complaint and found she contacted our
service department on three separate occasions regarding her washer dated from *** through ***. After
researching *** ***’s complaint we found her issue was escalated to upper
management and Conn’s has agreed to honor her request and exchange her
washer. We attempted to contact *** *** on *** regarding her exchange approval, but we were unsuccessful in
our attempt. *** *** may visit her nearest Conn’s location to initiate
her exchange. We sincerely apologize to *** *** for the experience and
any inconvenience that has been caused.
If we may be of further assistance, *** *** may contact Customer
Service Department at ***
Sincerely,
*** ***
2/15/
Complaint
I have called a number of times, every time I call I get a different answer on why I haven't been contacted back or why they don't have a answer for me on why I was charged the amount I was for my productI financed $ 1,for a washer and dryer, was put on a month cash option payment with
$interestI bought in May and payed off on December I payed off the washer and dryer in December in the amount of $1,Not realizing I came across my contract and just happen to be happy I had gotten it payed off and looked at it and realized a couple of issuesSo the calling beganI have been getting the run around from them now since I paid it offI get told that they will take care it and send it to their offline help, and to give them 2-days and some will contact me backI wait about 4-days and still nothing so I then again call back and get the same run aroundI have been spoke to very disrespectfully I have been hung up on as well as called a liar to they dont understand why I have not gotten a refund, why I was charged the amount I was to we will definitely get this problem fixed for youI have over payed them and they are aware of the situation and are doing nothing about itI just would like to get the refund that I am owed and to be contacted by some one who can actually help me with my situation
Consumer Business Dialog

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Regards,To whom it may concern,
Thank you for your response in regards to my issue
Let's clarify the first thing; I clearly understand I signed a contract for month that included months no interest, and I am sure you have my payment history reflecting the understanding of these terms. Each month was paid on time and in June I made a large payment of $(plus), my actions proves that I was managing my account perfectly fine and paying in advance to reach my goal of the month promotion with no interest.
Unfortunately, CONN's is not acknowledging your mistakes and misguidance towards me, the consumer at all, let me list them for you:
First of all my balance within the contract was never $as you mentioned but $4145.00., therefore if to begin with my principal balance is wrong everything else is wrong
If I stopped paying after June was due to the fact that every time I would call CONN's they would tell me I did not have a balance on my account and even said that my account was close. I was even told over the phone I would receive a letter stating I had a no balance with CONN'sThis guide me to conclude that perhaps after my large payment of $(plus) in June it would have liquidated the account and therefore closed for paying early
After June, I never received any kind of phone call, mail or email anything requesting a payment for me, no notice of any kind was sent to me stating that I still had a balance with CONN's. What I was being told call after call and the fact that no notices where sent to me was reassuring me in a way that indeed I did not own anything on my account
Feb 2015, I get a phone call, not a regular phone call but a COLLECTIONS phone call letting me know that my account was past due, not only that but that I was one month past dueI had way too many questions therefore I headed over to the store to find out what was happening. Here I found another version on the relationship I have with CONN's: I found out that I have two account, one was a *** *** *** and an Installment Loan, I was never made aware of the fact that I had two accounts not only that, but the credit card was already closed, who opened and closed the credit card? I still don't know. I also find out that I am being charged for a Microwave and Freezer that I never bought
Due to CONN's inefficiency and its employees is the reason why things have escalated this far and still are failing to take any ownership of their multiple mistakes. Me as the consumer is the only one being affected by their mistakes, now I have to pay interest on my purchase, my credit is now being affected negatively (after CONN's granted me the highest credit possible at that time of $9,000) I have to put up with constant collection calls and now I have to take time to "fix" this which was not caused by me or any of my actions.
The solution I see to all of CONN's mistakes is for me to be able to pay off my balance I had as of June within the no interest promotion, for the next months which is the amount of time it took CONN's to contact me and confusing me in regards my account. I am willing to pay my balance with no interest and no late fees that CONN'S confusion has caused me
My initial purchase was around $(no freezer and no microwave), I made total payments of $2821, which would leave me with an outstanding balance of $1,
I want to come to an arrangement in good terms with CONN's and keep my line of credit that was granted for me since the beginning
Thank you for your time and understanding
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Thank you for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I file a complaint against Conn's with Revdex.com and they sent me an offer on Revdex.com message boardI accepted the offer and Revdex.com closed my complaintConn's did not do as they told me they would doI have yet to receive my new wedge*** ***, agent for Conn's told me I would get my wedge delivered on *** *** ***Please reopen my complaint against Conn's*** *** (agent for Conn's) offered a credit to my account that I have not receiveShe said she would send me a copy of invoice showing concession and a general ledgeAs of this date, I have not receive the wedge nor the credit. I have waited patiently for my wedge since *** *** ***They have told me lies after lies regarding delivery of my wedge and my total credit of $They offered a settlement and a new wedge in ***I spoke with *** in Conn's Delivery Dept and she stated that they kicked it our because it wasn't in stockI have made several attempts to call the store directly and no one can render helpI am exhausted waiting and hoping Conn's will take care of this matterThe delivery dept (***) said she didnt know if she had a wedge for me and they would contact me todayIt is 10:pm, on *** *** *** *** and Conn's Representative did not call me backRevdex.com please contact Conn's on my behalf because they made an offer thru Revdex.com and did not honor their agreement with me *** *** *** ID ***
Regards,

Thank
you for the opportunity to respond to Mr***’ complaintOur records show
on 9/19/10, Mr*** purchased a GE French Door refrigerator with a 48-month
Repair
Service Agreement Plan which expired on 9/21/
After
further review and research we show Mr*** last completed service call was
on 10/27/The technician removed freon from the refrigerator because he
found it was over charged and tested the unit and the unit tested ok; no parts
were ordered to complete repairsMr*** did not contact us regarding any
further service issues he was experiencing with his unit until 3/25/Although
Mr*** RSA expired on 9/21/14, Conn’s has agreed as a one-time goodwill
gesture to send a technician to Mr***’ residence to assess his
refrigerator at no costHowever; if the technician finds the repair needs are
unrelated to Mr***’ previous service repairs then we will provide a repair
estimate if he would like Conn’s to continue with serviceIf the technician does
find the repairs are related to Mr***’ previous service calls then we will
agree to issue an exchange as a gesture of goodwill and we will also reimburse
him $in food lossMr*** will be contacted by our Service Department
to schedule an appointment
Also,
we have reviewed each of Mr***’ service calls and did not find were he has
mentioned any damages to his floor therefore; we are unable to honor his
request
If
we may be of further assistance, Mr*** may contact our Customer Service
Department at 1-877-358-
Kind
regards,
*** ***

Our records show *** *** service
appointment was rescheduled from *** to *** due to unforeseen circumstances. Upon inspection on *** and the serviceman
report indicates the outside back material was caught in the mechanism causing
a tearTherefore, a part request was submitted to the manufacture for a new
mechanism and outside back cover
We attempted to contact *** *** to discuss
her concerns. However, we were unable to
reach her at that time. As a goodwill
gesture Conn’s has agreed to exchange the sofa that is currently available. *** *** will need to contact her
nearest Conn’s location to schedule delivery
Kind regards,
*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding account # 420115730. Mrs*** stated she called on December 10,
and received a payoff quote of $2019.27, but when she went to the store to
pay the account off, they quoted her a payoff amount of
$2319.27.
According to
our records and recorded calls, Mrs*** called our customer service
department on December 10, to receive a payoff quote. The agent quoted a payoff amount of
$2319.27. Mrs*** asked her to repeat
the amount because she was not sure if she heard her correctly. The agent restated the payoff amount of
$2319.27. Mrs*** called back on
December 13, to receive a payoff amount and was again quoted a payoff
amount of $2319.27. Mrs*** made a
payment on the account in the amount of $on December 13, 2014. Mrs*** called again on December 15,
to request a payoff quote. At that time
Mrs*** was informed that the remaining balance due on the account was
$319.27. Mrs***’s account was not
charged extra for insurance. Mrs***
canceled the insurance on her account on July 17, and received an
insurance credit in the amount of $460.75.
As of January
15, 2015, the payoff amount on Mrs***’s account is $370.27. Please note, the payoff amount could update
daily. If Mrs*** would like to pay
the account balance in full, we ask that she contact us the day she plans to
submit the payment for an up-to-date payoff quote. We have included a copy of Mrs***’s
payment history for her records
We value Mrs
*** as a customer and appreciate her bringing her concerns to our attentionThank you,Cheryle S***

Thank you for the additional opportunity to respond to Mrs***' concerns. Mrs*** will have to contact her sales associate regarding any items she should have received free at the time of purchase

Thank
you for the opportunity to respond to Mrs***’s complaintOur records show on
2/05/13, Mrs*** purchased a *** top load washer with a
24-month
Repair Service Agreement PlanWe received Mrs***’s complaint and found on 2/5/15, Conn’s
approved an exchange on her washer due to the unit was deemed non-repairable
We found Mrs*** relocated since the time of purchase and was unable to
return the defective washer to process her exchangeAfter further review of
Mrs***’s concerns, Conn’s agreed to issue a refund in lieu of an
exchange for $which is the original amount paid including taxes and
allow Mrs*** to dispose of the defective unit at her own discretionOur
records show Mrs*** refund was submitted for processing on 2/18/15; we
ask to please allow 7-business days to process and receive the refund check
We sincerely apologize for any inconvenience Mrs*** experienced during
this processIf we may be of further assistance, Mrs*** may contact
customer service at 1-877-358-Kind
regards,
Dyeisha
***