Conn's Home Plus

Thank you for
the opportunity to respond to Mrs***’s complaintOur records show on ***,
Mrs*** purchased an *** laptop
with a 37-month Repair Service Agreement
Plan
We received
Mrs***’s complaint and found she returned to the store stating the DVD
player on the laptop was not working properlyWe contacted the department
manager located on *** ** *** *** ** *** ** who assisted Mrs
*** upon return and was informed that the DVD was functioning correctly
when tested in the store however; Mrs*** expressed that she was not
satisfied with Windows and wanted to return the laptopAs listed on the
Return and Exchange Policy Mrs*** receive at the time of purchase, there
is a 15% restocking fee on all merchandise unless the merchandise has
completely failed within hours from the date of purchase
At this time we
are unable to honor Mrs***’s request to refund her restocking fee of
$due to no functional failure was found
If we may be of
further assistance, Mrs*** may contact us at ###-###-####
*** ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
#***. *** *** stated she does
not agree with her outstanding balance
According to
our records, *** *** signed a 30-month retail installment contract on
*** 6,
2014. She received an
invoice credit for the TV stand in the amount of $on *** 24,
*** *** also faxed over proof of
insurance and received credit of $for canceling the property insurance
on *** 7, 2014.
Conn’s does
not use simple interest calculations to calculate interest. Conn’s uses the rule of when calculating
interest
The current
payoff on the account as of *** 21, is $494.47. If *** *** would like to pay the balance
in full, we ask that she call the day she plans to submit the payment for an
up-to-date payoff quote.
We value *** *** as a customer and appreciate her bringing this matter to our
attention. Thank you,*** ***

Thank you for the opportunity to respond to *** *** complaint
Our records show on **/09/14, *** *** purchased a 70” *** 3D Smart
television with a 1-year limited manufacturer’s warranty and elected to pickup
his television from our ***, ** location
We received ***
*** complaint and found he contacted our
service department on **/13/stating small raindrops shapes appears from top
of screen going to the bottomA service
appointment was scheduled for **/15/14; upon inspection the technician
contacted the manufacture to assist with the repair needsOur records show on **/17/14; we submitted a request to the manufacturer for a possible exchange
however; the manufacturer is requesting additional information for further
review
Although we have not received a response from the manufacturer, as
a gesture of good will Conn’s is willing to exchange *** *** television*** *** may visit his nearest Conn’s location to initiate the exchangeWe
sincerely apologize for any inconvenience *** *** experienced as a result of
the delay
If we may be of further assistance, *** *** may contact us at ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from conns is unfair to me as a consumerI was sold a "lemon" the refrigerator was never a working refrigeratorI was told from conns to contact the manufacture to resolve the issuesAs time progressed and the refrigerator was not repairable, I then contacted the store again from which I purchased the refrigerator and they suggested at that time to call conns technical supportAt that time a technician from conns attempted several times to repair the refrigerator with no success*** then finally approved for an exchangeBy this point I have gone months with out a working refrigerator and wasted foodAlthough the refrigerator was purchased in March I did not plug it in until SeptemberI purchased the refrigerator ahead of time because I seen it on sale and did not want to skip a good dealBut overall this was not a deal for meIn the end, my time, money and food was wasted because Conns sold me a LEMON applianceI paid an extra $because conns no longer had a *** refrigerator with the same features at the same priceI understand that the company re-stock new items constantly but I purchased a LEMON refrigerator and therefore should not have to deal with the inconvenience.
Regards,*** ***

Thank you for the opportunity to respond to *** ***
complaint. Our records show on 4/16/15, Mrs***
purchased a
*** high efficiency washer and dryer with a (24-month Repair
Service Agreement) on both units. After further research we found there
was a delay with completing *** *** delivery due to the items being
delivered at a new address which was not listed on her invoice and *** *** not being available; however as of 4/20/15 *** ***
received her washer and dryer. *** *** signed her delivery ticket
acknowledging her washer and dryer were delivered and received in good
order. We sincerely apologize to *** *** for the experience and any
inconvenience that was caused as a result of the delayed delivery
If we may be of further assistance, *** *** may contact our
*** *** Department at ***
Kind regards,
*** ***

Thank you for
the
opportunity to respond to *** ***’s complaint. Our records show on ***, *** *** purchased a
Corinthian (***) sofa and loveseat with a 48-month Furnituregard Plan
on both pieces. *** ***’s signed invoice indicates at the time of
purchase she acknowledged she was provided a copy of Conn’s Returns and
Exchange Policy which states: No Returns/Exchanges on: Furniture, mattresses,
décor & accessories unless inspected by a Conn’s Service Technician and
found to have a manufacturer’s defect. *** *** elected to have her
sofa and loveseat delivered; we show *** *** signed her delivery ticket
and delivery receipt acknowledging her sofa and loveseat were received in
good order. *** ***’s signature on her delivery ticket and delivery
receipt acknowledges she thoroughly inspected her furniture items for damages
for and aware that an exchange or price concession would not be authorized for
damages discovered after the delivery
After researching
*** ***’s complaint we found she later contacted us after the delivery
was complete regarding her loveseat; stating the item was delivered
damaged. After further review we found *** ***’s loveseat was
approved for exchange; however we found there was a delay with delivering her
new loveseat due to the item being on back order. Our records indicate
*** ***’s new loveseat was delivered and received on *** in good order. We have
included *** ***’s signed invoices in our response. We also would
like to apologize to *** *** for the experience and any inconvenience
that was caused as a result of the delay.
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***
Kind regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This is in regards to my case # ***Conns again has screwed up my service scheduled for today *** ** ***, Once again I was left waiting for someone to call and come fix my messed up furniture!!!! The lady at the service department that called me last week told me they would have someone come out and fix my furniture on *** ** *** and that the technicians would call me to set a timeWe have waited all day for this tech to come to my house its 3:pm my time and NO ONE has called so I called Conns service department and spoke to ***He said he sees that on his side and he would call to see what the holdup is, he came back on the phone and said he spoke to *** at the Headquarters and that they messed up the service is not until *** *** ***That they don’t know why they keep messing up with my service dates…Really AGAIN waiting at home for no one to show up!!! Please just have Conns come by and pick up their furniture I am done with this incompetent furniture store… I have been sitting at home waiting for the service tech to come by because I was told Monday *** 9th and this the wrong date AGAIN… Waste of day just waiting for nothing…Please I am done being nice I want nothing to do with this store and their piece of crap furniture they sell…
Regards,

Thank you for the
opportunity to respond to *** *** complaintOur records show on ***,
*** *** purchased a ** French Door refrigerator with a 48-month Repair
Service Agreement Plan
We reviewed *** ***
complaint and found he contacted our service department on ***
stating his
refrigerator was not cooling or freezingOur records show on ***, Conn’s
agreed to issue an exchange under the Terms and Conditions of the Repair
Service Agreement due to there was a delay receiving the necessary parts to
complete repairsWe no longer have the same refrigerator *** *** originally
purchased therefore; he was contacted and made aware that we will issue an
in-store credit of $(original amount paid) to re-select another
refrigerator that meets his expectations*** *** may visit his nearest
Conn’s location to initiate the exchange
We sincerely apologize
for any inconvenience *** *** experienced as a result of the service delay
We have also attached a copy of our food loss claim for *** *** to submit if
any food was loss as a result of the refrigerator malfunctioning.
If we may be of further assistance, Mr. Rolan
may contact Customer Service at ***
Kind regards,
*** ***
5/15/
Complaint
I visited str *** on 4/16/and made a purchase of a washer and dryer set that dayI was asked what day I wanted my merchandise delivered which was 4/19/I was told the service center would call and confirm the delivery for that day hrs in advanceI didn't receive a call that
Saturday 4/so I just figured they would call the morning of the delivery since I didn't receive a call on the day beforeI called the store from where I've made the purchase and was told to call the warehouse at *** *** *** opt *I spoke with SEVERAL different representatives *** *** just to name a few was told something different by everyone regarding my appliancesI spoke with *** and *** whom I was told was the *** over *** *** *** guaranteed my hhusband and myself that he would get our merchandise on the delivery truck for 4/and and we would be the last delivery around 7:30pmBecause we stress to him we needed a later delivery because we work late hoursMy husband left work today at 5pm so he could be here before No one has called us we have called all day only to learn they messed up AGAIN and put our merchandise on a early morning delivery truck and no one is home everyone is at work or schoolI called the *** *** department again only to be given the run around all over again going into day two of this foolishness and it's 830pm cstAnd I still haven't received my merchandise nor not one phone call from ANYONE regarding this matter
Consumer Business Dialog

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 9/11/14, Mrs*** purchased a LG 60’ Smart TV
with a 25-month Repair Service Agreement Plan and elected Conn’s delivery and
installationOn 9/12/14, Mrs*** signed her delivery ticket
acknowledging
she received her television in good order
We received Mrs*** complaint and found she contacted our
service department on 10/01/stating the television was flickering and the
screen goes blackA service appointment was scheduled for 10/2/14; upon
inspection the technician found parts needed to be ordered for repairsOnce we
received all the parts, Mrs*** was scheduled to complete repairs on
10/08/On 10/08/14, the technician replaced the main board and power supply;
tested the television and the unit tested okMrs*** contacted our service
department again on 10/9/14, stating the remote was not working and all her
Apps were removed from the televisionA service appointment was scheduled for
10/10/however; when the technician contacted Mrs*** on the date of
service she informed the technician that she no longer needed serviceMrs
*** stated she contacted the manufacture who instructed her on how to reset
the remote and Apps on her television therefore, the service order was cancelled
As of 10/16/14, we have no indications of any further issues Mr
*** is experiencing with her televisionIf Mrs*** is in need of service,
she may contact our service department at *** to have a technician
re-assess her televisionWe sincerely apologize for any inconvenience Mrs
*** experienced during this process
If we may be of further assistance, Mr*** may contact us at ***
*** ***

Thank
you for the opportunity to respond to ***'s complaintOur records show on ***; *** purchased a
*** High Efficiency washer and dryer both with a 24-month Repair Service
Agreement Plan
After researching ***'s complaint
we found she contacted our service department on two separate occasions
regarding repair for her washer***'s last service call was
received on ***; stating her washer was leaking oilOur records show there
was a scheduling conflict with ***'s initial service appointment
which caused her appointment to be delayed until ***During inspection, the
technician found parts were needed to complete repairs on the washerOnce we
received the parts *** was scheduled for repair on ***; the
technician installed the parts and tested the washer and reported the unit was
working to manufactures specification
We sincerely apologize for any inconvenience
*** experienced as a result of delay scheduling her initial service
appointmentAs a gesture of goodwill, Conn's will mail *** a $***
gift for customer satisfaction
If we may be of further
assistance, *** may contact customer service at ***
Kind regards,
***
***

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show on 3/07/12, *** *** purchased an
*** *** *** *** which consisted of two pieces; right side facing
chair and left side facing chair with a 48-month Furnituregard Plan on
both
pieces. *** *** elected to pick her furniture up from our *** ***, ** location; *** *** signed acknowledging she received both in
good order
We received *** ***’s complaint and found due to prior
issues with her furniture dated from 6/04/12; on 6/14/12 an exchange was approved for
*** *** to replace her furniture set. On 6/16/12, *** *** elected the same
furniture set and requested to have this furniture set delivered. We show
on 6/17/12, *** *** signed
acknowledging her furniture was delivered and received in good order
We show *** *** has contacted our service department on two
different occasions regarding both pieces of furniture dated from 10/10/13 to 9/05/14. *** ***’s last
service was placed on 9/05/14 she contacted us; stating both
her left and right facing chairs were sinking in. A service call was
scheduled for 9/18/14; during the inspection the
serviceman reported the springs and support beams were up to the manufacturer
specifications; the serviceman installed (6) strips of webbing for additional
support
At this time we are unable to honor *** ***’s to
return/exchange her furniture. Based on the serviceman report the both
pieces are up to the manufacturer specifications.
If we may be of further assistance, *** *** may contact
us at ***
Kind regards,
*** ***

Thank you for
the opportunity to respond to ***’s concerns regarding account
#***. *** stated he was
charged double for his products and for the Repair Service Agreement. He also stated we picked up the product and
he was not credited in
return
According to
our records, *** signed a 32-month retail installment contract on
*** *** ***. This contract included
a *** Sofa, a *** Loveseat, the repair service agreement on both
items, a *** cocktail table, two *** end tables, a 32” tv that he
received for free due to a promotion, and delivery
***
received an invoice credit in the amount of $*** for the cocktail table and
the end tables on *** ** ***. He
received another invoice credit in the amount of $for the pro-rated amount
of the repair service agreements on *** *** ***, as well as a delivery
credit in the amount of $on *** *** ***.
After further
review, we credited ***’s account an additional $for repair
service agreement as a one-time offer and a goodwill gesture.
We are
obligated to provide accurate information to the credit bureaus and are unable
to remove any credit marks earned by ***. We have provided a copy of his signed retail
installment contract as well as his payment history for his records.
We value **
*** as a customer and appreciate him bringing his concerns to our
attention. Thank you,*** ***

Thank you again for the opportunity to respond to Mrs***'s concerns regarding account #***. We have attached a copy of Mrs***'s payment history for her records. The payment history reflects the reversal of the late fees. We have also reinstated the Cash-option on Mrs***'s account. We ask that Mrs*** please allow 7-business days for the account to reflect the cash-option reinstatement. Thank you, Cheryle S***

Thank you for
the opportunity to respond to ***’s concerns regarding account
#***. *** stated she was
offered extensions on her account to bring her account current.
According to
our records and recorded calls, *** was offered
Holiday extensions to
bring her account current on *** ** ***.
*** paid $toward the extensions; however, that was not
enough to bring the account current. We
have reviewed the calls and confirmed that *** was asked to pay $
to bring the account current
As a one-time
offer and a goodwill gesture, we are in the process of honoring the request to
bring the account current with the $payment. Please allow 7-business days for the
process to be completed
We value ***
*** as a customer and sincerely apologize for any inconvenience she has
experienced due to this matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10337054, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I did not recieve the right mattress, have not slept on mattress, and dont accept response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me For the record there is the one accusation that I still disagree with in Conn's response to Revdex.com is that there was "liquid damage"I've been working with computers since early 1980's (data input & technical), so I know better than to have any liquid near anything electronic, especially computers
I want to thank you for your assistance in this matter
Sincerely,
*** ***

Thank you for the opportunity to respond to ***’s complaintOur records show on ***, ***
*** purchased the *** *** *** dining set which consist
of five pieces ( dining table and four
chairs) with a 1-year limited manufacturer’s warranty
On
***, we attempted to contact *** to discuss her
concerns however; we were unsuccessful in our attemptsAfter further review
and research of ***’s complaint, Conn’s has agreed to exchange her
dining setWe sincerely apologize for any inconvenience ***
experienced as a result of delay
If we may be of further assistance, *** may contact us at
***
*** ***

Thank you for
the opportunity to respond to Mrs***’s concerns regarding her
account. Mrs*** stated she made
a payment on her account; however it never posted to her account
According to
our records, the missing payment was located and applied
to Mrs***’s
account on *** ** ***. We have also
corrected any negative credit marks Mrs*** has received due to this
error.
We value Mrs
*** as a customer and sincerely apologize for any inconvenience she has experienced
due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I can't accept the proposed action as I didn't purchase any furniture from conns and as you can see my name is not *** ***Furthermore the complaint is related to a San Antonio, TX store and it involves a laptop computer.
Regards,
Elizabeth A***

Thank
you for the opportunity to respond to Mr***’s complaintAfter further
reviewing his complaint, we found there was an error cancelling his original
contract with
Conn’s
On
3/6/15, we submitted a request to cancel Mr***’s account with Conn’s and
verified no negative credit activities has been reported to the credit bureau
We will mail Mr*** a letter once the account has closed for his records; we
ask Mr*** to please allow 7-business days for processingWe sincerely
apologize for any inconvenience Mr*** experienced as a result of the miscommunication
If we may be of further assistance, Mr*** may contact customer service at 1-877-358-
Kind
regards,
Dyeisha
W***