Conn's Home Plus

Thank you for the opportunity to respond to *** ***’s
complaint. Our records show on 3/07/12, *** *** purchased an
*** *** *** *** which consisted of two pieces; right side facing
chair and left side facing chair with a 48-month Furnituregard Plan on
both
pieces. *** *** elected to pick her furniture up from our *** ***, ** location; *** *** signed acknowledging she received both in
good order
We received *** ***’s complaint and found due to prior
issues with her furniture dated from 6/04/12; on 6/14/12 an exchange was approved for
*** *** to replace her furniture set. On 6/16/12, *** *** elected the same
furniture set and requested to have this furniture set delivered. We show
on 6/17/12, *** *** signed
acknowledging her furniture was delivered and received in good order
We show *** *** has contacted our service department on two
different occasions regarding both pieces of furniture dated from 10/10/13 to 9/05/14. *** ***’s last
service was placed on 9/05/14 she contacted us; stating both
her left and right facing chairs were sinking in. A service call was
scheduled for 9/18/14; during the inspection the
serviceman reported the springs and support beams were up to the manufacturer
specifications; the serviceman installed (6) strips of webbing for additional
support
At this time we are unable to honor *** ***’s to
return/exchange her furniture. Based on the serviceman report the both
pieces are up to the manufacturer specifications.
If we may be of further assistance, *** *** may contact
us at ***
Kind regards,
*** ***

Thank
you for the opportunity to respond to ***'s complaintOur records show on ***; *** purchased a
*** High Efficiency washer and dryer both with a 24-month Repair Service
Agreement Plan
After researching ***'s complaint
we found she contacted our service department on two separate occasions
regarding repair for her washer***'s last service call was
received on ***; stating her washer was leaking oilOur records show there
was a scheduling conflict with ***'s initial service appointment
which caused her appointment to be delayed until ***During inspection, the
technician found parts were needed to complete repairs on the washerOnce we
received the parts *** was scheduled for repair on ***; the
technician installed the parts and tested the washer and reported the unit was
working to manufactures specification
We sincerely apologize for any inconvenience
*** experienced as a result of delay scheduling her initial service
appointmentAs a gesture of goodwill, Conn's will mail *** a $***
gift for customer satisfaction
If we may be of further
assistance, *** may contact customer service at ***
Kind regards,
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
It might be deemed inappropriate for me to mention the Lord's name right now, but being that I am a believer in Jesus Christ, HE is my witnessI am telling the truthI was told that my payoff amount is $and some changeI know this is business MrsS***, but in business one must be fair and honestOne must always do the right thing in truth even at the risk of admonishment from one's superiorsI want Conn's, to honor the original payoff amountI will deeply appreciate your efforts in a due meeting concerning my grievance about this matterI would not be wasting my time or yours if my position was not legitimateI hope that you are not limited in your authority to assist meI would like to continue a positive relationship with Conn's and perhaps patronize your stores in the futureI do not wish to share a negative experience with those close to me and possible new acquaintancesPlease help me and your team come up with a solution that is satisfactory for all involvedThank you MrsS*** for taking the time to hear me out

Thank you for
the opportunity to respond to Mrs***’s concerns regarding her
account. Mrs*** stated she made
a payment on her account; however it never posted to her account
According to
our records, the missing payment was located and applied
to Mrs***’s
account on *** ** ***. We have also
corrected any negative credit marks Mrs*** has received due to this
error.
We value Mrs
*** as a customer and sincerely apologize for any inconvenience she has experienced
due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from conns is unfair to me as a consumerI was sold a "lemon" the refrigerator was never a working refrigeratorI was told from conns to contact the manufacture to resolve the issuesAs time progressed and the refrigerator was not repairable, I then contacted the store again from which I purchased the refrigerator and they suggested at that time to call conns technical supportAt that time a technician from conns attempted several times to repair the refrigerator with no success*** then finally approved for an exchangeBy this point I have gone months with out a working refrigerator and wasted foodAlthough the refrigerator was purchased in March I did not plug it in until SeptemberI purchased the refrigerator ahead of time because I seen it on sale and did not want to skip a good dealBut overall this was not a deal for meIn the end, my time, money and food was wasted because Conns sold me a LEMON applianceI paid an extra $because conns no longer had a *** refrigerator with the same features at the same priceI understand that the company re-stock new items constantly but I purchased a LEMON refrigerator and therefore should not have to deal with the inconvenience.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The plan we purchased was a year accident protection plan which should cover accidents which have occurred The sales representitve that sold us the plan said that the coverage would cover all rips, tears, wear, damage, accidental or not Now that we are trying to make a claim this company is doing anything that can be done to not repair the furniture At this time I really just want out of the contract and want no future dealings with this company.
Regards,

Thank you for the opportunity to respond to Mrs*** complaintOur records show on 9/11/14, Mrs*** purchased a LG 60’ Smart TV
with a 25-month Repair Service Agreement Plan and elected Conn’s delivery and
installationOn 9/12/14, Mrs*** signed her delivery ticket
acknowledging
she received her television in good order
We received Mrs*** complaint and found she contacted our
service department on 10/01/stating the television was flickering and the
screen goes blackA service appointment was scheduled for 10/2/14; upon
inspection the technician found parts needed to be ordered for repairsOnce we
received all the parts, Mrs*** was scheduled to complete repairs on
10/08/On 10/08/14, the technician replaced the main board and power supply;
tested the television and the unit tested okMrs*** contacted our service
department again on 10/9/14, stating the remote was not working and all her
Apps were removed from the televisionA service appointment was scheduled for
10/10/however; when the technician contacted Mrs*** on the date of
service she informed the technician that she no longer needed serviceMrs
*** stated she contacted the manufacture who instructed her on how to reset
the remote and Apps on her television therefore, the service order was cancelled
As of 10/16/14, we have no indications of any further issues Mr
*** is experiencing with her televisionIf Mrs*** is in need of service,
she may contact our service department at *** to have a technician
re-assess her televisionWe sincerely apologize for any inconvenience Mrs
*** experienced during this process
If we may be of further assistance, Mr*** may contact us at ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
When I initially took the TV to get repaired it took them about three months for it to get "fixed" if the TV which I received with the crack panel was not covered under the insurance why was I not informed immediately thenInstead they kept my tv without contacting me until so much time has elapsed just for them to tell me " your TV is ready for pick up"Never was I told it was never fixed in the first place! It is horrible for me to receive a TV for the amount I have spent at Conns which was given with the crack panel and for the company to refuse to resolve this issueI'm shocked at the type of service I am being given after being a loyal customer!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I can't accept the proposed action as I didn't purchase any furniture from conns and as you can see my name is not *** ***Furthermore the complaint is related to a San Antonio, TX store and it involves a laptop computer.
Regards,
Elizabeth A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It's obvious, yet not surprising, to see that this company is willing to lie to cover their scam and lack of customer serviceAll I know is that two individuals were in my home verbally stating that the couch was visibly and physically defective and unrepairableNot to mention the delivery person pointing out the defect upon delivery !! Store Manager *** stated to me more than once that when the report comes back unrepairable he will have someone pick up the furniture for a refundI even had the delivery department call to schedule this pickup and then was asked if he could call me back but never didWhen I was first willing to exchange for a completely different set due to the fact that the delivery guy and the sales person disclosed that there have been issues with this particular set I went down to the store and selected the exchangeI was then told that the new set was on backorder by ***This was when I was informed by customer service that they wanted to charge me a $exchange feeI explained that I should not be paying this fee when the furniture arrived defectiveI was referred back to the store manger and received the daily runaround as detailed in my previous reportI have made phone calls in attempt to resolve this matter with the most horrendous resultsAs a matter of fact the first time I have ever received any type of professional communication was after I filed my report with the Revdex.com which is very telling! I have zero confidence in Conns as a company not to mention the quality of what they sellI just want them to pick up their defective furniture set which is sitting here with tags still on it and give me the refund I was promised numerous times
Regards,
*** ***

Thank you for the
opportunity to respond to *** *** complaintOur records show on ***,
*** *** purchased a ** French Door refrigerator with a 48-month Repair
Service Agreement Plan
We reviewed *** ***
complaint and found he contacted our service department on ***
stating his
refrigerator was not cooling or freezingOur records show on ***, Conn’s
agreed to issue an exchange under the Terms and Conditions of the Repair
Service Agreement due to there was a delay receiving the necessary parts to
complete repairsWe no longer have the same refrigerator *** *** originally
purchased therefore; he was contacted and made aware that we will issue an
in-store credit of $(original amount paid) to re-select another
refrigerator that meets his expectations*** *** may visit his nearest
Conn’s location to initiate the exchange
We sincerely apologize
for any inconvenience *** *** experienced as a result of the service delay
We have also attached a copy of our food loss claim for *** *** to submit if
any food was loss as a result of the refrigerator malfunctioning.
If we may be of further assistance, Mr. Rolan
may contact Customer Service at ***
Kind regards,
*** ***
5/15/
Complaint
I visited str *** on 4/16/and made a purchase of a washer and dryer set that dayI was asked what day I wanted my merchandise delivered which was 4/19/I was told the service center would call and confirm the delivery for that day hrs in advanceI didn't receive a call that
Saturday 4/so I just figured they would call the morning of the delivery since I didn't receive a call on the day beforeI called the store from where I've made the purchase and was told to call the warehouse at *** *** *** opt *I spoke with SEVERAL different representatives *** *** just to name a few was told something different by everyone regarding my appliancesI spoke with *** and *** whom I was told was the *** over *** *** *** guaranteed my hhusband and myself that he would get our merchandise on the delivery truck for 4/and and we would be the last delivery around 7:30pmBecause we stress to him we needed a later delivery because we work late hoursMy husband left work today at 5pm so he could be here before No one has called us we have called all day only to learn they messed up AGAIN and put our merchandise on a early morning delivery truck and no one is home everyone is at work or schoolI called the *** *** department again only to be given the run around all over again going into day two of this foolishness and it's 830pm cstAnd I still haven't received my merchandise nor not one phone call from ANYONE regarding this matter
Consumer Business Dialog

Thank you for the opportunity to respond to *** ***
complaint. Our records show on 4/16/15, Mrs***
purchased a
*** high efficiency washer and dryer with a (24-month Repair
Service Agreement) on both units. After further research we found there
was a delay with completing *** *** delivery due to the items being
delivered at a new address which was not listed on her invoice and *** *** not being available; however as of 4/20/15 *** ***
received her washer and dryer. *** *** signed her delivery ticket
acknowledging her washer and dryer were delivered and received in good
order. We sincerely apologize to *** *** for the experience and any
inconvenience that was caused as a result of the delayed delivery
If we may be of further assistance, *** *** may contact our
*** *** Department at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to *** *** complaintOur records show on 3/28/15,
*** *** purchased a *** washer and dryer as well as the *** ***
*** *** *** dinning set which consist of five pieces (table and four chairs)
all with a 1-year limited manufacturer’s warranty*** *** delivery was
scheduled on 3/30/15; *** *** signed his delivery ticket acknowledging all
products were received in good order except for the stack kit which was not
compatible with the washer and dryer he purchasedThe correct stack kit was
delivered on 4/3/and Conn’s delivery team was able to successfully connected
the washer and dryer
We
reviewed *** *** complaint and found he did contact our Customer Service
Department the same day of delivery (3/30/15) regarding the incorrect stack kit
that was received however; there was no mentioned of any issue *** *** was
experiencing with his dining tableWe contacted the store manager located in
***, ** and were advised that *** *** did inform him of an issue he was
experiencing with his table when he returned to the store to re-sign his
contractThe store manager submitted *** *** information for review for a
possible exchange however; the exchange request was denied due to the issue was
not reported within the 24-hour time frame and would require a serviceman to
inspect the unit for defectsWe were also informed that *** *** contacted
the store location 2-week after delivery requesting to return all products and
was advised that he could return the washer and dryer within 30-day with the
required 15% restocking fee however; Conn’s has a No Return/Exchange policy on
all furniture
Although
we are unable to honor *** *** request to return all merchandise without
the required 15% restocking fee; Conn’s is willing to extend the option to
return/exchange his washer and dryer for an additional 14-days from the date of
this response (4/15/15); No Return/Exchange on furnitureIf *** *** is
need of service he may contact our service department at *** to
schedule an appointment to have a serviceman assess his tableOur records show
as of 4/14/15, *** *** account has been credited the delivery fee of
$139.99; no additional credit is owed at this time
If we may be of further assistance, *** ***
may contact Customer Service at ***
Kind
regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
As I stated before this will be an "unresolved issue" between me and Conn'sI do not want to have any dealings with a company whose policies for a refinance does not make sense and is not reasonable to a consumerI will be closing the account out early in *** so I will no longer have to do business with this company again

Thank you for the opportunity to respond to *** *** complaint
Our records show on **/09/14, *** *** purchased a 70” *** 3D Smart
television with a 1-year limited manufacturer’s warranty and elected to pickup
his television from our ***, ** location
We received ***
*** complaint and found he contacted our
service department on **/13/stating small raindrops shapes appears from top
of screen going to the bottomA service
appointment was scheduled for **/15/14; upon inspection the technician
contacted the manufacture to assist with the repair needsOur records show on **/17/14; we submitted a request to the manufacturer for a possible exchange
however; the manufacturer is requesting additional information for further
review
Although we have not received a response from the manufacturer, as
a gesture of good will Conn’s is willing to exchange *** *** television*** *** may visit his nearest Conn’s location to initiate the exchangeWe
sincerely apologize for any inconvenience *** *** experienced as a result of
the delay
If we may be of further assistance, *** *** may contact us at ***
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Read More Customer Complaints:
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Thank
you for the opportunity to respond to Mr***’s complaintAfter further
reviewing his complaint, we found there was an error cancelling his original
contract with
Conn’s
On
3/6/15, we submitted a request to cancel Mr***’s account with Conn’s and
verified no negative credit activities has been reported to the credit bureau
We will mail Mr*** a letter once the account has closed for his records; we
ask Mr*** to please allow 7-business days for processingWe sincerely
apologize for any inconvenience Mr*** experienced as a result of the miscommunication
If we may be of further assistance, Mr*** may contact customer service at 1-877-358-
Kind
regards,
Dyeisha
W***

Thank
you for the opportunity to respond to ***’s additional commentsWe
sincerely apologize for the delay. ***
*** has been contacted and delivery was completed on ***
Kind
regards,
***
***

Thank you for
the
opportunity to respond to *** ***’s complaint. Our records show on ***, *** *** purchased a
Corinthian (***) sofa and loveseat with a 48-month Furnituregard Plan
on both pieces. *** ***’s signed invoice indicates at the time of
purchase she acknowledged she was provided a copy of Conn’s Returns and
Exchange Policy which states: No Returns/Exchanges on: Furniture, mattresses,
décor & accessories unless inspected by a Conn’s Service Technician and
found to have a manufacturer’s defect. *** *** elected to have her
sofa and loveseat delivered; we show *** *** signed her delivery ticket
and delivery receipt acknowledging her sofa and loveseat were received in
good order. *** ***’s signature on her delivery ticket and delivery
receipt acknowledges she thoroughly inspected her furniture items for damages
for and aware that an exchange or price concession would not be authorized for
damages discovered after the delivery
After researching
*** ***’s complaint we found she later contacted us after the delivery
was complete regarding her loveseat; stating the item was delivered
damaged. After further review we found *** ***’s loveseat was
approved for exchange; however we found there was a delay with delivering her
new loveseat due to the item being on back order. Our records indicate
*** ***’s new loveseat was delivered and received on *** in good order. We have
included *** ***’s signed invoices in our response. We also would
like to apologize to *** *** for the experience and any inconvenience
that was caused as a result of the delay.
If we may be of further assistance, *** *** may contact our
Customer Service Department at ***
Kind regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10337054, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I did not recieve the right mattress, have not slept on mattress, and dont accept response