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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A: I never lived at *** *** *** *** **I did live at 1*** *** *** *** ** and it's an apartment complex with hundreds of residentsWhen I updated my account I have changed the address to my current address in Maryland which is consistent with my billing addressI still keep receiving email messages almost every day from Saks.com even five hours agoIf they thought I am a fraud, why wouldn't they take me off the list?BI did not receive any call from the fraud departmentWhen I called again and again to customer service to place my order I was told that they had put my email address, not my mailing address, on fraud list but it was cleared so the rep placed the order for meThe order was placed on 9/** after the rep told me they have resolved the "fraud" issue.CWhen I called on October I was still told that my order was charged to my *** *** cardI was not told the order had been cancelled or I should make a new order.DI have a PhD in statistics and work as a federal contractor for fraud investigationsTo identify fraudulent behavior, you look at their pattern for fraudulent behavior and other indicators such as credit history and criminal historySimply had lived in a big urban apartment complex where maybe someone else had fraudulent behavior is not enough to alert someone as fraudulent and that will have too high positive ratesYou are basically blocking tens of thousands of ppl from buying things from you for no reasonI hope Saks can reflect on this abusive way of treating their customers instead of giving a big hat of "possibility of fraud, therefore not our fault"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they are refusing to issue a credit due to their mistake of not requesting a signatureI have filed the issue with my insurance company who is charging me a deductible which is almost 1/the amount of the bagSo I'm at a loss by no fault of my own
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please contact me in how I may receive my 20% coupon.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I appreciate Saks' response to this issue as well as the work of the Revdex.com
Sincerely,
*** ***

We understand our customer's concerns regarding this matterOur records indicate that the credit card holder who's card was used for this purchase was contacted by a member of our security team on January *** and will be partnering with the customer until the matter is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First off, Saks has never reached out to me to let me know any information regarding this and I find that extremely poor customer serviceRegarding the skirt, what Saks is saying is a complete lieAny person who even looks at the zipper could see that it doesn't work, I even took it to a professional and they said it is completely defective and would cost a lot of money to replace itFurthermore, the skirt was NEVER described or pictured as see through on the Saks website, and I have the pictures they used on their site to prove it, it appears as it is not see through, which is why I bought it because no one would wear a see through skirtSo on top of it being falsely advertised, I was sent an item that is completely defective due to the broken zipper AND now Saks has the item AND has charged me for it as wellI have never in my life had this kind of service and am so extremely disappointed in Saks' dishonesty and lack of customer serviceSaks has their defective, falsely advertised item AND my moneyI would like my FULL refund as the defective item has already been returned WEEKS ago!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedJust in case, I waited until the dress actually arrives
Sincerely,
*** ***

Tell us why here According to our records, we received a call from our customer stating that he did not receive the belt from order ***We contacted our Asset Protection group to review surveillance in an effort to determine if there was an error during the pack/ship phase. After
further review, we concluded that the belt was packed and shipped. We verified the belt was on the packing table and then placed into our customer’s package by the packerWe are unable to extend an accommodation to his account due to our results

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The bag was bought months prior, and since the Authenticity card and dust bag was not included, they should return itI took pictures of the serial number all Authentic PRADA BAGS SHOULD HAVE ON THE INSIDE!
I can send pictures to the company of bags I took from a PRADA store on Rodeo DriveThe fact that this company doesn’t take the bag back, shows poor respect for their customers, especially customers who frequently buy from their company! I will have to escalate to take them to court and get media coverage on this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached the product description on website when I boughtAnd my receipt and my order confirmation all show it should be a two-piece productThe saks changed their product name yesterdayDon't lie to your consumerSend me my tee ASAP
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that the customer has remaining concerns in regards to the return of the Rylan Fringed Tote from order ***Our records indicate the customer contacted our office to advise of issues with the bagWe requested that the customer return the bag for inspection with our return
specialistsBecause the customer had been inconvenienced we extended an accommodation in the form of 15% discount and $was credited back to the customer on July *, Upon receipt of the bag, the distribution center deemed the item to be damaged however because the return was made days after the date of purchase, the current selling price was credited in the amount of $We have requested at this time based on our findings, that the customer is owed an additional $The credit was rung today and should be reflected back to the card within 3-business daysWe have concluded this amount together with the previous two credits, to be the full purchase price credited and consider this matter resolved

We understand our customer’s concerns in regards to receipt of two items that were damagedOn March *** the customer contacted our office and advised they waited to report those items so that the promotional gift card for $could be used firstThe customer understood our policy in regards
to the gift card being devalued prior to contacting usBased on our conversation with the customer, we did request that the customer be credited for the merchandise however after careful review, we will be unable to honor the customer’s request for a credit refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The shoes were worn but are not heavily worn as referenced in the responseI have attached pictures so you can see the shoes for yourselfThe shoes are not in salable condition as the buckle fell off due to defective manufacturingI don't feel I should have to wait an additional weeks to have this issue "possibly" resolvedThe shoes are defective and the store should stand behind their merchandiseI just want a replacement pair of shoesThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I called them several timesEvery story is differentI called the post office at *** *** where my items is supposedly held and a woman named Sue told me that the item was sent backThe money was taken out of my account and I don't have my itemsIt's evident that I'm not getting the boots I paid forIt's not like I had free shipping I paid for shippingI ordered my items approximately days before shipping, days excluding weekendsOn their website it's 3-daysI don't know what happened to my package, but I am being penalized for an action that is not my ownIt was a Christmas gift and I had to purchase something else because of this inconvenience. I've called Saks several times and I'm out on excessive holds and then disconnectedThe whole experience is unsatisfactoryThis isn't a resolution, it's a cop outI just need my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I’m not happy with the response when no one ever called me to verify anything and my address listed on my bank records and where I was going to have the merchandise shipped to are exactly the same the 20% off of the item isn’t going to help me now my sons party was last Saturday and he was disappointed I feel that Saks is really given a generic answer which is incorrect because again my husband has a Saks card and he gets a phone call to verify his order and he’s never been asked to purchase the item again Saks needs to work on their verification procedures so that this doesn’t happen to anyone else in the future and I’ll never purchase anything else from this organization and will be looking into closing my husbands card soon I also will never refer anyone to Saks due to these practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that the customer remains concerned in regards to the return of online order ***We have reviewed this matter extensively in trying to resolve our customer’s concernsOur records indicate that although we requested an investigation into locating the return, the customer advised
our office that a dispute was being filed with Discover card and a credit was found to be issued from their endThe customer has now expressed that Discover may have retracted the credit and the charge remains for this order Saks will revisit this issue and have requested that a full credit refund be applied back for this orderA decision will be made within 24-hours from this reply once we have partnered with Discover to verify no credit has been issued from their endThe customer will then be credited back and the funds should be available within 5-business days thereafter

We understand that our customer has concerns in regards to the DECpromotion for order ***We have extensively reviewed the issues to offer resolve for our customerThe customer contacted our office to request the promotion be added to this order because the previous order had cancelled
We did honor the request and all items that did qualify resulted in a gift card which was mailed on January *** for $Unfortunately the UGG Australia boots and the Givenchy satchel were excluded which caused the remaining items to fall into the tier base for the $Gift CardWe contacted the customer today to advise that we have extended a onetime courtesy to increase the Gift Card to $450.00. For all future promotions, Saks does provide a list of excluded designers and we will be unable to provide any future accommodations for items that are not includedOur gift cards are mailed by the *** and the customer should receive it within 7-business days

We understand that the customer has contacted our office to place a new orderDue to higher than usual call volume, our hold time is longer than expectedIt is understood that this has caused concern for our customerOur Boston store may have the shoes in a Grey color in the size 9DIf the customer would like for us to check on availability we would be happy to assist. The customer can contact our corporate advocate *** to adviseIf the customer would prefer to locate a comparable pair are extended accommodation does applyThe customer would need only provide the item number, size and color and we will be happy to assist in placing the order

Our customer's purchase history shows that she was issued an accommodation for a lost/stolen package on 04/**/in the amount of $by Saks store 628/ Troy Michigan. The current order (***), as well as the previous one, was shipped to the same address. Per the ***
** tracking confirmation, the package was left at the front door of this location on 09/**/No signature services were requested by our customer. We are unable to extend yet another accommodation to her for lost/stolen merchandise