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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you so much [redacted] Thanks to the saks business's reply.The detailed complaint all written in the pdf as an attachment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

We understand that our customer has concerns in regards to receiving the promotional GC from our Octpromotion extended from our online storeAfter careful review of this matter, we are extending a onetime courtesy to mail the $Gift Card to the customer and shipping to the billing address in Cleveland OhioWe want to advise the customer that with all of our promotions, there are specific exclusions and Chloe was an excluded designerThe customer will be receiving the gift card shortly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not received the refund!!! I didn't allow the business days but I allowed and still nothingI didn't want to miss my chance to reply to Revdex.com since I have only days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why hereWe understand that our customer has concerns in regards to orders placed for a pair of Burberry SandalsWe have extensively researched this matterOur customer placed an order on May ***The order was flagged for verification with our security departmentThis is done solely for the protection of our customersUnfortunately our security department was unable to verify the necessary information and the order cancelledWhen an order is cancelled, the funds that were being held are released back to the customers' card within 24-hoursOn May ***, the customer placed another order for the same SandalsOur records indicate that the customer requested our office to cancel the order and on the same date, a third and final order was placed and verifiedThe customer should have received the shoes on Friday, May ***All credit authorizations that were reserved for the prior shipments were released back to the credit card used for the purchase

We apologize to our customer for what happened with her Saks accountIn an error, our system charged the wrong accountThe purchase should have gone to her Saks account, but instead went to her [redacted] This was not our customer's fault at allIT was a systems issue with our registerWe have since adjusted her statements to credit her for any fees that may have been chargedWe are removing this purchase from her [redacted] and putting in on her Saks account, where it was intended to be charged We are very sorry that this happened, and sincerely want to provide best wishes to our customer

We understand our customer's concerns regarding not receiving their Saks online orderThe customer has been fully refunded for the entire purchase priceAn amount of $3,was returned to the Saks card on October [redacted] however two of the items were not included in this refundThe remaining two items which were a brush and parfum, were returned for a total of $on October [redacted] to the Saks cardOne item from the order a 3/sleeve dress was cancelled from inventory so the customer was never chargedSaks has fully refunded the customer for all remaining items not received and we consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, I tried placing an order with the $gift card, and once again, my order was canceledCan you just please send me a gift card for $so I can physically walk into a store and buy somethingWhen I try to log into my account, sometimes I can't because I feel like your online system has many technical difficulty Please just mail me a $gift card so I can physically purchase my merchandiseThis is getting very frustrating and I can't keep having my online orders canceled Please send it to my California address: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:I am both relieved that I no longer have to be subjected to the ineptitude of the Saks Fifth Avenue store sales associates that I've had the misfortune of dealing with so far, and that I've managed to reach someone with common sense at Saks via the Revdex.comHowever, I am a little disappointed that the person at Saks did not think it necessary to, at the very least, make the token gesture of reimbursing me for shipping to attempt to cover the immense frustration and unnecessarily time consuming ordeal I've been through to try to rectify the situation with Saks directlyPerhaps my strongly worded initial complaint was not strong enough.For the purpose of maintaining a fulsome record of the entire saga, I would like to mention the steps I took after I submitted my complaint through the Revdex.com:Sat Jul *** 12:40pm: Called and asked to be put through to the women’s eveningwear managerWent straight to voicemail so I left a message to call me back, but I at least got the extension number from the recording.Mon Jul *** 11:15am: Tried to call the women’s eveningwear manager, again, but no answer.Mon Jul *** 11:29am: After googling "how long does Saks keep CCTV", I found an article that listed the "asset protection team" as being in charge of CCTVCalled the operator to be transferred to the asset protection team and got through to someone who took down the details of my situation and promised to call back within the next few hours, but definitely by 1pm.Mon Jul *** 2:19pm: Called the asset protection team to follon the earlier call as I had not heard from the lady I spoke toWas told that the lady I spoke to was looking into it with an investigator and would call me back.Mon Jul *** 2:30pm: Received a call from the lady to let me know that there was NO CCTV FOOTAGE FOR THAT TRANSACTION so she would have to put me through to client services to deal with the situationTransferred to client services who said the situation would have to be dealt with by the manager of the specific department so she would send her an email to call me back.Mon Jul *** 3:30pm: Women’s eveningwear manager finally calls meShe took down the details of both my receipts and said that she needed to reach out to client services to figure out how to take this forward and would call back in another hour or so.Mon Jul *** 3:48pm: Women's eveningwear manager called back to say that she spoke with client services and she’s going to check with the original sales associate before arriving at a final decision and that she would ask the sales associate to call me tomorrowAs the manager is out on Tuesday, she said she would call me back when she is back at work on Wednesday.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory, but only barely satisfactory, to me and the matter has been resolved

Tell us why hereWe sincerely apologize for any inconvenienceWe have reviewed the customer’s concerns regarding order # [redacted] We must first advise that at Saks Fifth Avenue, we sell 100% authentic guaranteed merchandiseAll of our inventory is sent from the manufacturers and vendors directly to prevent otherwise.Upon reviewing this customer’s return, the merchandise was given to our QA and determined to have no identification for brand, no authenticity card, and the description did not match the bag.After much consideration, as this is the customer’s only purchase with Saks, we will agree to take this item back and issue the customer a refundThe customer simply need to contact our [redacted] Customer Service to schedule a *** pickup to have this merchandise sent back to the [redacted] Distribution CenterHowever, the refund will be issued as originally paid in gift card, and will not be given to the customer as cash Again, we apologize and look forward to assisting this customer in returning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please provide corporate numbersThe customer service members are not able to provide this number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

$has been credited to the customer on and receipt mailed to our client

We understand that the customer has remaining concerns in regards to honoring the THANKYOU promotion on any item from our siteBased on our additional review, we have extended our services to the customer and requested the information that the customer states she has, confirming that we extended this accommodationThe customer has not complied with our request for this pertinent informationAs we stated, if the customer can provide the documentation confirming our commitment to honor the request, we will be happy to honor the accommodationWe will consider this matter closedShould the customer be able to provide the necessary documentation, we will be happy to work with the customer to further resolve

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have mailed the Sisley Product as of yesterday Please process my return as soon as possible Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I called and the item is NOT availableI have spent hours on the phone with customer service and even stores as they suggested me calling them, but even getting a sales representative to answer the phone takes about an hour and then I find out that they don't even have the shoeI am so disappointed in the service that I have received and upset that I have wasted so much time trying to get a shoe which I should have gottenWhat can you do to fix this? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We understand and apologize once again for the frustrations during this matter and would like to clarify some of the points the customer has made Regarding price, the amount of the merchandise increased from EUR to EUR due to current exchange rate from USD- EURThe shipping and handling charge (original EUR vs EUR 35.67) was placed without code SHIPas this code is solely for U.Scustomers onlyHowever, customer service did request for the shipping and handling funds to be adjusted via Borderfree case # [redacted] When an order is cancelled, the customer’s bank can take 7-business days to release fundsThis is not a matter of Saks holding money as no charge has nor will post, but a pre-authorizationWe are more than happy to send the customer’s bank tied to her Paypal a form of releaseThis suggestion is NOT guaranteed as it will still be up to the customers bank to release funds, we just simply notify banks of cancellation to help speed up this process The customer in total spoke to reps before requesting managementOne who assisted the customer in obtaining the proper credits from her original purchase, and regarding cancellationUnfortunately, while waiting for management to enter chat, the customer was informed there was an issue with a [redacted] on fileThe order lists within a separate system used at SaksOff5th to have a [redacted] on file however, Customer service should have used the Borderfree system to review payment for more accurate informationAssociate will be addressed for additional training purposes in our International system Due to the item being listed as sold out online, [redacted] Management called locations listing to possibly be holding stock for the merchandise requestedUnfortunately, both stores confirmed they did not have inventoryManagement then offered to place the customer on a wait list, agreeing to match the price of the original order once again when available, as items when often restocked are not guaranteed sale pricingCustomer denied offer, and requested for management to cancel another customer’s purchase so she could receiveWe are unable to cancel another clients purchase as this is not in line with our service standardsManagement then offered the customer 15% off a future purchase for the inconvenience, and the customer voiced that was not good enough, and threatened to reach out to a larger platform of Social Media and blogs for additional compensationCustomer was then offered 20% off which is our highest accommodationCustomer wanted a further accommodation of 20% discount with free shipping [redacted] Management countered the offer with matching a comparable item to USD plus free shipping to which customer agreed to in chat In regards to order placement, [redacted] associates regretfully cannot place international ordersCustomers must do so, and in situations as such, the customer’s previous order is noted to honor any accommodations by managementCustomers would need to pay the full price of the merchandise and shipping, contact [redacted] with the order number, and any of our knowledgeable associates can submit a request for any adjustments needed to be made which would be refunded to the customers method of payment in 7-business daysWe do not provide customers with discount codes as we do not make codes for customer usageThis customer requested a gift card to assist with accommodation however, gift cards cannot be used on international orders within checkoutCustomer then wanted the managers phone number but, we do not have direct extensions any longer to provide to customers as she would need to call into the SakOff5th contact center or contact via chat Any orders placed in which merchandise is reserved for a customer and then cancelled, will show back up onto the SaksOff5th website in 24-business hours for repurchase [redacted] Customer Service and Management did apologize to the customer for the inconvenience this matter has caused her in their chats, and exhausted all efforts in their power to assist the customer as best as possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will check my next Saks statement to see if two $credits have been applied In the meantime, there's no point in continuing this correspondence In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We understand our customer has concerns in regards to the return credit applied for order [redacted] We have researched this matter to offer resolve for our customerOur records indicate that because the order was placed as a gift, when the return was processed by our facility, they issued a gift card for $which was mailed on or around September *, The $return shipping fee was deducted in accordance with our return policyWe are very sorry to hear that the customer did not receive this credit properly and have requested that the full amount of the order including shipping be transferred from the gift card back to the Visa used for the purchaseThe customer can expect to see the credit within 3-business days

Again, we apologize for any inconvenience causedUnfortunately, we have already attempted to obtain merchandise from the vendor directly, and the vendor stated they no longer had stock available on, We will gladly assist the customer in returning the shams to our [redacted] Distribution Center for full refund as a one-time accommodationThe customer will simply need to contact our Customer Service Team and refer Order # [redacted] to schedule a [redacted] pickup

We received a complaint back in November in regards to an online order for a pink Burberry shirt that was received damagedUpon review of this order, we issued a full credit refund back to the customer for $The rejection below does not correspond to this order however if there is another order that the customer is having an issue with an item, please have the customer contact [redacted] our corporate relations manager for further assistance

We understand that our customer has concerns in regards to the gift with purchase item that unfortunately did not accompany the online orderUpon advice from the customer that this had occurred, we reached out to our distribution center but unfortunately the gift that was sent, was not what the customer had requestedGift with purchase items are available while supplies lastAt this time, we no longer have the tote from promotion TOTEavailable, we partnered with our Beverly Hills store who will put together their own gift and send it out to the customerA tote will accompany this shipment and it should arrive shortly with a generous amount of samples included