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We understand our customer has remaining concerns in regards to the promotional gift card balance. After careful review of this matter, there were several items that cancelled due to depleted inventory. Further one of the items shipped but the customer advised that it never delivered. When... any items are cancelled from an order that qualifies for a specific gift card promotion, the value of the card will be depleted as per the terms and conditions of the event. We will extend a onetime accommodation to the customer and have the gift card increased by $300.00 totaling $450.00. This process may take 24 hours before the funds are placed back on the gift card.

We understand that the customer has concerns in regards to the Saks Fifth Avenue polo shirt purchased with two orders from our online storeWe have extensively researched this matter to gather pertinent information from our partners to offer a timely but accurate resolveWe want to assure our customer that it is never our intention to depict information on our website that is not accurateWhen brought to our attention, we immediately reached out to our buying team to have product information correctedThis was an isolated error and Saks understand that this type of issue can be frustratingWe are working with our partners who are responsible for merchandise placed on the website to be sure this type of error does not occur againIn understanding the [redacted] strike caused some service interruptions for our customers, [redacted] was responsible for shipping our packagesWe did not want our customers’ to be further inconvenienced by long wait times to receive their packagesShould the customer want to return one or both of the shirts back to our facility, the customer may contact our office and refer back to the order number at which time we will waive any return fees and issue an RMA which will outline specifics on how to return the package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is unacceptableI have attached how my shoes cameI expect some sort of compensation than what is offered for inconvincing a customerI now have to not only wait to get money back I already paid, I also have to wait even longer for my shoes and may not receive them when neededThe fact that this company is acting so nonchalant about a careless, distasteful mistake made on their end is baffling meNowhere on the planet should anyone order shoes, wait for them, and from such a "high end" company such as SAks pretends to be, should anyone recievd two different shoes in a box!! Not the same style nor size! This was a huge inconvenience for a paying customer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

7/*/2015 BBB # [redacted] Dear Sirs:This will be our final resolution response to [redacted] ***.We understand that the customer is still concerned regarding the credit for the wrong color satchel sent with the Saks.com order. As a onetime accommodation, we will honor the 25% and $40.00 that the customer has requested. A credit refund will be requested and returned to the credit card within the next 3- 7 business days. We will consider this matter resolved. Thank you.

Dear Sirs, We understand the customer has concerns in regards to the cancellation of her online orderSaks Fifth Avenue is committed to customer satisfaction and our office has extensively reviewed this matter to offer resolutionThe customer placed her order on August ***All online orders are subject to verification with our security departmentThis is done solely for the protection of our customersUnfortunately our team was unable to verify the information provided and the order was cancelledThe customer is welcomed to place a new order for the same or comparable items if availableThe gift with purchase promotions that we do offer on the website are while supplies lastUnfortunately this particular gift is no longer available however if the customer would like to reorder beauty products with Saks, we will be happy to extend an accommodation of 20% off the purchase priceTo redeem this offer, the customer may contact our corporate relations advocate [redacted] with the order number and the credit will be applied back to the credit card within 3-business days Thank you, Iris Scott-Duns Saks Fifth Avenue Corporate Customer Relations [redacted] T [redacted] Tie line [redacted] F [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I returned the exact sports coat, new and with all tags, that was sent to me using the return form included immediately after receiving it and it being too smallI would have notified Saks sooner of the mistake (in addition to completing the form) but I couldn't find a way to do that onlineI've been waiting weeks at a time for a response from Saks customer service since the time it was taking seemed excessiveAlso, I never received any notification from Saks except in the delayed replies to my emailsI have several stating the return was successfully received and that a refund was being issued but that I just needed to wait for 2-business days in one and 7-in a separate one.As it is, I neither have the sports coat (correct or incorrect size) due Saks supposedly returning it to me in a destroyed and half-open box, presumably to save money on a new box, and the $has been held for over a month since the return.Also I find it hard to believe the matter was researched thoroughly given the customer service responses being consistently contradictory, inaccurate and slow In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Our final response to the customer's Revdex.com was sent over on December **, We stand by our findings and consider this matter resolved on our end

We understand our customer’s concerns regarding Saks online order [redacted] for the Sergio Rossi PumpsOur offi8ce has extensively reviewed the issue that has caused our customer concern to provide a timely resolutionOur findings were that the customer contacted our office shortly after receipt to advise that the wrong shoes were shippedUpon return, our distribution center determined that the item had been worn and in adhering to our return policy, was unable to credit refund the customerAfter additional review by our corporate relations office, we have extended a onetime courtesy and have refunded the customer for the full purchase price $back to the [redacted] accountThe credit will be placed back on the card attached to the account within 5-business days

Tell us why hereWe understand the concerns of our customer in regards to returning merchandise from Saks orders [redacted] and [redacted] We know that returns are important and our goal is to consistently exceed our customers’ expectationsBecause Saks is a retailer of seasonal merchandise, we unfortunately are unable to accept returns from purchases that were made past daysThis is solely due to our commitment to our customers' in selling new and current season items on our website and would not be able to re-sale an item from past season

52015, and issued a $egc, as a gesture of our sincerity in not being able to credit/exchange the worn shoes The client accepted the $gift certificate and did not voice any other displeasure that we couldn’t credit/exchange the shoes This matter is considered closedWe will not return the shoes [redacted] has been advised we will gladly give her the courtesy of another repair but there is nothing further we can do regarding the shoes she wore and now wants to return or exchangeThank you

We apologize for the inconvenience caused to [redacted] The customer reached out to [redacted] on 716, our expert team for inspection reviewed the zipper in question and found no defect in the merchandiseThe zipper was listed to have been in working order, and was listed as being prepared for reshipment to the customerIn regards to the skirt not being as shown, the skirt is see through and this is shown on the product page of [redacted] The customer was notified of refund denial, and continued to state to customer service the zipper did not go up and down and if we thoroughly checked it, we would seeToday on 8/*/16, we have conducted yet another defect inspection of this item, and the zipper was indeed functional and not damagedTherefore, we stand by our decision to deny this skirt for return and the merchandise will be sent back to the customer and deemed non-returnable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

42015Dear Sirs:We understand our customer’s concerns in regards to the Off 5th order [redacted] We have extensively researched this matter together with our senior level management at our distribution centerUnfortunately they were unable to locate the return of the customer’s packageAs a result of their findings, a credit refund in the amount of $has been credited back to the customer today April ***We ask the customer to allow 5-business days for the credit to reflect in their available balanceThank you

Tell us why here... We understand that the customer had an inquiry in regards to our extended accommodation to assist with return shipping costs. We have extended an accommodation of $50.00 to offset some of the return shipping cost. The credit will be applied back to the customer's credit used for the purchase. The customer would need only contact our office to redeem this offer.

We understand our customer has concerns in regards to a credit refund for an online order not receivedOur records indicate that we have processed a credit refund back to the customer’s [redacted] account for $1,on April **, If the customer does not see the credit he will have to contact [redacted] directly

our customer has been credited in full; $for the bag plus $tax, plus $delivery fee and $tax= $A separate credit was rung for her shipping and insurance of $These credits were rang at our registers on 517, today, at 12:34PMOur customer should see her credits on her Amex shortly

We removed the days late from February and the days late from March on May **, due to this was the timeframe in which her dispute was being researched She spoke to a Supervisor in May and she took full responsibility for the late that occurred in April 2016, which was after we had sent her letters stating we could not issue credit for her dispute When we removed the days and the days, we updated the days late to just a days late and mailed her a letter of the update

We understand our customer has been inconvenienced in regards to the online order being cancelled due to a system errorThe customer is welcomed to repurchase the items and we will extend an accommodation to honor the sales promotion of $off the entire purchaseUnfortunately the promotional code has expired however the customer would need place the order at the current selling priceUpon completion and obtaining a confirmed order number, the customer can contact our corporate relations manager [redacted] with the information and we will request the $credit back to the cardThat process normally takes 3-business days

A mistake may have been made, but unfortunately we cannot comply with the customer's request of honoring an incorrect price.However, we have already sent her a $gift card on Jan [redacted] and will send another gift card, this time for $100, today.Our apologies for this confusion