CONSEG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are only offering a repayment of $on a $gift card. Frankly, I don't really care as I won't be shopping there any more, but this typifies their shoddy business practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
ok,I need to know this $ when it will be delivered to me, please tell me return address.thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As for now, It is daysI will update the process once Saks refund my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand our customers concerns in regards to online Order # *** for the Zac Zac Posen Eartha Top Handle Embossed Leather SatchelOur office has extensively researched the issue and unfortunately, this order incurred an error on our SaksOff5th international site that our technical support
team is addressingWe apologized and advised the customer July *** that a replacement order could be made for this item and a requested credit would be issued back towards the original method of payment to match the price of the merchandiseOn July ***, the customer replaced with order # ***It was brought to our attention, that the difference in price was due to code *** being added within the international checkout processThe customer stated she did not see this code could only be used on international orders however, it does state such on ***, under our “Details” linkThe correct code the customer should have used initially was code “ROW” for $USD Flat rate shippingA request for credit was submitted by serviceLater during this day, the customer contacted *** via chat once again, and requested to speak to a managerThis customer’s 2nd order was canceled due to no inventory from the Saks Off5th storesManagement did review this customers concerns thoroughly and contacted both locations to try and obtain the merchandiseFor the inconvenience of the item being sold out, management agreed to honor what the customer was requesting of matching the $price on a comparable item with free international shippingCustomer agreed to place order once her pending authorizations were releasedWe view this matter to be respectfully resolved to the customer’s satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand that our customer has remaining concerns in regards to the Gucci shoes purchased with Saks.comAlthough Saks understands that returns are important to our customers’, our return policy reflects that we are unable to accept merchandise that is not in saleable condition unless deemed to be a manufacturer defectBased on their findings, the shoes showed no sign of a manufacturer defectWe extended the courtesy for the customer to return the shoes back to our facility where we would partner with Gucci to see if a repair would be possible for the buckleShould Gucci be able to oblige with a repair, this process can take 6-weeksOur vendor’s repair facilities are located outside of the U.S. If the customer wishes to proceed with a possible repair, they can contact our office and refer back to order *** and we can request a pickup with FedExUpon receipt at the distribution center, our specialists will partner with Gucci for a final determination regarding repairThis is our final decision based on the information gathered

We understand that the customer has concerns in regards
to the THANKYOU promotion for a StLaurent handbagWe have extensively
researched this matterOur THANKYOU promotion in October was for 25% off
selected merchandise and designersUnfortunately StLaurent was an excluded
designerSince
the customer has expressed that there was correspondence with
our associates indicating that we extended the promotion to the handbag, we
ask the customer to contact our
corporate relations advocate *** to provide any documentation that indicates our commitment in extending the
discount

Please apologize to our client for this issueWe would be happy to accept this return from her, based on the circumstances but I will have to ask our client to send the item to my attention, and she would be reimbursed for any shipping feesPlease enclose a copy of the receipt, and the
return will be placed back on the original form of tenderSheryl S***, Manger of Customer Relations, Saks Fifth Avenue, ** ** *** *** *** *** *** *** ** ***. Thank you

We understand our customer's concerns and are very sorry to hear that the order cancelledThe customer can contact our office and we would be happy to assist in placing a new order for either the same item or a comparable itemThe customer's original order has been notated to honor the 15%
promotional discountThe customer would need only refer back to the order number so the associate can assist with getting this applied

If our customer has a theft problem in her area, since this is her 2nd missing package in a few months, she should report the issue to her local police and submit a claim to her insurance company*** delivered the package at the customer's request to the address we had been givenSaks and *** are not responsible for the theft, and this shipment will not be credited or replaced

We understand our customer has remaining concerns regarding the eligibility of their merchandise for the 20% promotional discountAs we mentioned earlier, the items that were eligible have been credited however we must adhere to our contractual agreements with our vendorsThere are specific vendors who will not allow for Saks to provide any further reduction in pricing other than what is negotiated with our storeTherefore, we are unable to honor the customer's request for a further credit to those items which did not qualifyThis matter has been thoroughly reviewed and our decision remains the same

We understand our customer has concerns regarding the return of a scarf from online order ***Together with our partner border free, we have researched the return of this item to provide resolve for our customerThe customer advised they were returning the scarf and we sent an RMA
The customer returned the item without the RMA and instead sent it back to our distribution center using their own method of shippingNormally for our international orders, border free is responsible for issuing credits backSaks has contacted them to request a credit refund be issued and the customer can expect to see that within 5-business days

Our client now has her 3rd shipment not received; 12/**/$was credited to her; 5/**/$was credited to her; now she is saying she did not receive a $shipment of a handbagWe have advised our customer we will not be issuing credit or replacement on this
shipment, as the customer must have theft problem in her area with not receiving packages,Saks does not require signatures on these types of shipmentsThe package was not ,mis-delivered , it was sent to the address the customer requested. The customer should file a police report and may wish to file a claim with her own insurance company for theft

This matter was reviewed by our saks.com Customer Service leadership and a piwas scheduled for the Sergio Rossi shoes. Full credit was issued for the damaged shoes, and *** *** was notified of the resolution. She communicated satisfaction with this resolution

We understand that our customer has concerns in regards to online order *** for the sports coatOur office has extensively researched this matter to offer resolve in a timely but accurate mannerOur customer purchased the Sand wool sports coat on May **, On June ***, the
customer contacted our office inquiring about the return of this item and at that time we had not received the return packageOn June *** our distribution center received the returnUnfortunately upon their inspection of the merchandise the item returned did not match garment samples which were pulled from our inventoryFurther, they were unable to locate the garment in our system or online and the item was returned back to the customerIn notifying our risk management department of this matter, it was determined that our customer did not notify Saks of any issues with receipt of wrong itemBased on the information that was gathered we have concluded that we are unable to offer a credit refund for an item returned that was not as purchasedIf the customer would like to return the item that was purchased from this order, we will gladly process that for a full purchase price refund

We understand that our customer has concerns in regards to not receiving a credit refund for two pairs of shoes that were returnedAfter careful review of this matter we found it notated that a credit refund was approved on February **, for both the Kiltie and Listony styles and the
customer should receive a credit refund of $back to their card within the next 3-business days

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Contrary to what is stated in the response of Saks Fifth Avenue, they have never refunded me for the $7,and have never submitted any tangle documents to support their ascertain that they've completed research on my inquiryMy attorney, Sara P***, has sent them a demand and order of resolution on this matter as wellThis matter has nothing to do with *** ***s and Saks is fully aware that their response is deceitfulI will not close this matter until they resolve this matter through the Revdex.com or my attorney.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The inconsistencies from Saks Fifth Avenue is one of their largest problemsYesterday when I talked to a customer service representative from Saks Fifth Avenue they said I would have my refund back in 3-business days, yet in their most recent response they say 5=business daysFor the mistake they made, they should be working as efficiently as possible to get me my refund back with every interaction no one has had an sense of urgencyThe business that Saks Fifth Avenue is conducting is simply not ethicalIt is not ethical that after attempts to purchase something online and calling customer service to put through the transaction and getting unsuccessful messages from all attempts that Saks Fifth Avenue can charge me for the transactionIf any of the attempts had gone through then shouldn't the customer service representative have communicated that with me when I called right after attempting to make the purchases online, and if they know they have problems with their website they should be taking steps to make serious changes and contacting customers that may be affectedIt is better to be redundant than to charge a customer when you told them that their transaction did not go throughSaks Fifth Avenue has taken no steps to personally contact me or apologize to me for the grave mistake they made and on top of that they have had no sense of remorse or urgency to fix a problem that they createdI expect my refund to be back on my card no later than business days from yesterday because that it was I was communicatedI am tired of the constant discrepancies that Saks Fifth Avenue keeps providing to me when I contact them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why hereWe understand that the customer has concerns in regards to the electronic gift card purchased on August *, with order ***We have extensively researched this matter to offer resolveThe customer contacted our office on January *, to advise that the gift card was
never receivedSince electronic gift cards are sent directly to the email address provided by the customer, our representative confirmed that the email address was correctOn August **, 2015, this card was used as partial payment to place an order for a Bugaboo Carriage setBased on our findings, we are unable to honor the request to have a new card sent