CONSEG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are only offering a repayment of $on a $gift card. Frankly, I don't really care as I won't be shopping there any more, but this typifies their shoddy business practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
ok,I need to know this $ when it will be delivered to me, please tell me return address.thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As for now, It is daysI will update the process once Saks refund my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that our customer has remaining concerns in regards to the Gucci shoes purchased with Saks.comAlthough Saks understands that returns are important to our customers’, our return policy reflects that we are unable to accept merchandise that is not in saleable condition unless deemed to be a manufacturer defectBased on their findings, the shoes showed no sign of a manufacturer defectWe extended the courtesy for the customer to return the shoes back to our facility where we would partner with Gucci to see if a repair would be possible for the buckleShould Gucci be able to oblige with a repair, this process can take 6-weeksOur vendor’s repair facilities are located outside of the U.S. If the customer wishes to proceed with a possible repair, they can contact our office and refer back to order *** and we can request a pickup with FedExUpon receipt at the distribution center, our specialists will partner with Gucci for a final determination regarding repairThis is our final decision based on the information gathered

We understand our customers concerns in regards to online Order # *** for the Zac Zac Posen Eartha Top Handle Embossed Leather SatchelOur office has extensively researched the issue and unfortunately, this order incurred an error on our SaksOff5th international site that our technical support
team is addressingWe apologized and advised the customer July *** that a replacement order could be made for this item and a requested credit would be issued back towards the original method of payment to match the price of the merchandiseOn July ***, the customer replaced with order # ***It was brought to our attention, that the difference in price was due to code *** being added within the international checkout processThe customer stated she did not see this code could only be used on international orders however, it does state such on ***, under our “Details” linkThe correct code the customer should have used initially was code “ROW” for $USD Flat rate shippingA request for credit was submitted by serviceLater during this day, the customer contacted *** via chat once again, and requested to speak to a managerThis customer’s 2nd order was canceled due to no inventory from the Saks Off5th storesManagement did review this customers concerns thoroughly and contacted both locations to try and obtain the merchandiseFor the inconvenience of the item being sold out, management agreed to honor what the customer was requesting of matching the $price on a comparable item with free international shippingCustomer agreed to place order once her pending authorizations were releasedWe view this matter to be respectfully resolved to the customer’s satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand that the customer has concerns in regards
to the THANKYOU promotion for a StLaurent handbagWe have extensively
researched this matterOur THANKYOU promotion in October was for 25% off
selected merchandise and designersUnfortunately StLaurent was an excluded
designerSince
the customer has expressed that there was correspondence with
our associates indicating that we extended the promotion to the handbag, we
ask the customer to contact our
corporate relations advocate *** to provide any documentation that indicates our commitment in extending the
discount

Please apologize to our client for this issueWe would be happy to accept this return from her, based on the circumstances but I will have to ask our client to send the item to my attention, and she would be reimbursed for any shipping feesPlease enclose a copy of the receipt, and the
return will be placed back on the original form of tenderSheryl S***, Manger of Customer Relations, Saks Fifth Avenue, ** ** *** *** *** *** *** *** ** ***. Thank you

We understand our customer's concerns and are very sorry to hear that the order cancelledThe customer can contact our office and we would be happy to assist in placing a new order for either the same item or a comparable itemThe customer's original order has been notated to honor the 15%
promotional discountThe customer would need only refer back to the order number so the associate can assist with getting this applied

If our customer has a theft problem in her area, since this is her 2nd missing package in a few months, she should report the issue to her local police and submit a claim to her insurance company*** delivered the package at the customer's request to the address we had been givenSaks and *** are not responsible for the theft, and this shipment will not be credited or replaced

We understand our customer has remaining concerns regarding the eligibility of their merchandise for the 20% promotional discountAs we mentioned earlier, the items that were eligible have been credited however we must adhere to our contractual agreements with our vendorsThere are specific vendors who will not allow for Saks to provide any further reduction in pricing other than what is negotiated with our storeTherefore, we are unable to honor the customer's request for a further credit to those items which did not qualifyThis matter has been thoroughly reviewed and our decision remains the same

Our client now has her 3rd shipment not received; 12/**/$was credited to her; 5/**/$was credited to her; now she is saying she did not receive a $shipment of a handbagWe have advised our customer we will not be issuing credit or replacement on this
shipment, as the customer must have theft problem in her area with not receiving packages,Saks does not require signatures on these types of shipmentsThe package was not ,mis-delivered , it was sent to the address the customer requested. The customer should file a police report and may wish to file a claim with her own insurance company for theft

We understand our customer has concerns regarding the return of a scarf from online order ***Together with our partner border free, we have researched the return of this item to provide resolve for our customerThe customer advised they were returning the scarf and we sent an RMA
The customer returned the item without the RMA and instead sent it back to our distribution center using their own method of shippingNormally for our international orders, border free is responsible for issuing credits backSaks has contacted them to request a credit refund be issued and the customer can expect to see that within 5-business days

We understand that our customer has concerns in regards to online order *** for the sports coatOur office has extensively researched this matter to offer resolve in a timely but accurate mannerOur customer purchased the Sand wool sports coat on May **, On June ***, the
customer contacted our office inquiring about the return of this item and at that time we had not received the return packageOn June *** our distribution center received the returnUnfortunately upon their inspection of the merchandise the item returned did not match garment samples which were pulled from our inventoryFurther, they were unable to locate the garment in our system or online and the item was returned back to the customerIn notifying our risk management department of this matter, it was determined that our customer did not notify Saks of any issues with receipt of wrong itemBased on the information that was gathered we have concluded that we are unable to offer a credit refund for an item returned that was not as purchasedIf the customer would like to return the item that was purchased from this order, we will gladly process that for a full purchase price refund

This matter was reviewed by our saks.com Customer Service leadership and a piwas scheduled for the Sergio Rossi shoes. Full credit was issued for the damaged shoes, and *** *** was notified of the resolution. She communicated satisfaction with this resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they are refusing to issue a credit due to their mistake of not requesting a signatureI have filed the issue with my insurance company who is charging me a deductible which is almost 1/the amount of the bagSo I'm at a loss by no fault of my own
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A: I never lived at *** *** *** *** **I did live at 1*** *** *** *** ** and it's an apartment complex with hundreds of residentsWhen I updated my account I have changed the address to my current address in Maryland which is consistent with my billing addressI still keep receiving email messages almost every day from Saks.com even five hours agoIf they thought I am a fraud, why wouldn't they take me off the list?BI did not receive any call from the fraud departmentWhen I called again and again to customer service to place my order I was told that they had put my email address, not my mailing address, on fraud list but it was cleared so the rep placed the order for meThe order was placed on 9/** after the rep told me they have resolved the "fraud" issue.CWhen I called on October I was still told that my order was charged to my *** *** cardI was not told the order had been cancelled or I should make a new order.DI have a PhD in statistics and work as a federal contractor for fraud investigationsTo identify fraudulent behavior, you look at their pattern for fraudulent behavior and other indicators such as credit history and criminal historySimply had lived in a big urban apartment complex where maybe someone else had fraudulent behavior is not enough to alert someone as fraudulent and that will have too high positive ratesYou are basically blocking tens of thousands of ppl from buying things from you for no reasonI hope Saks can reflect on this abusive way of treating their customers instead of giving a big hat of "possibility of fraud, therefore not our fault"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Contrary to what is stated in the response of Saks Fifth Avenue, they have never refunded me for the $7,and have never submitted any tangle documents to support their ascertain that they've completed research on my inquiryMy attorney, Sara P***, has sent them a demand and order of resolution on this matter as wellThis matter has nothing to do with *** ***s and Saks is fully aware that their response is deceitfulI will not close this matter until they resolve this matter through the Revdex.com or my attorney.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why hereWe understand that the customer has concerns in regards to the electronic gift card purchased on August *, with order ***We have extensively researched this matter to offer resolveThe customer contacted our office on January *, to advise that the gift card was
never receivedSince electronic gift cards are sent directly to the email address provided by the customer, our representative confirmed that the email address was correctOn August **, 2015, this card was used as partial payment to place an order for a Bugaboo Carriage setBased on our findings, we are unable to honor the request to have a new card sent