CONSEG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We understand our customer's concerns regarding their online orderOur records indicate that both items from the order were deliveredAlthough they were delivered as two separate packages, the sunglasses were delivered on December [redacted] and left at the back doorThe messenger bag delivered on the [redacted] left in the same areaWe ask the customer to please check the perimeters of their home, with neighbors, friends and relatives who may have taken the packages into a safe area for themAn investigation has been opened with our security department to determine if the packages can be locatedThey do have 7-business days to respond with their findingsThe customer can contact us within the next business days to receive any updated information provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The item I received was not what I purchasedBy Saks response and failure to issue a refund, they knew what they sent was counterfeitI don't accept their response or attempt to shift responsibility to a third party (i.e Gucci)I purchased the wallet through Saks and should be issued a refund through Saks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The item I received was not as shown online and was returned within Saks 30 day return policy window. I wasn't aware of a third party distributor (i.e. Gucci). I was under the impression that I was purchasing the wallet directly from Saks.com. Either way Saks should handle the matter with their distributor. In the meantime Saks being the reputable company that it is should issue a refund. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My refund finally came through MONTH LATERUsing Saks return shipping label it took two weeks to get back to your facility, and once it was already in your facility it took two more weeks for my refund to post to my bankThere is absolutely no reason for Saks fifth aveto make me wait one month to RECEIVE my money back on my expensive purchaseAnd to add to this miserable experience, within this months time I phoned customer service to get info on when I can expect my refund, and spoke to numerous rude uninformed representatives with one hanging up on me! No other department store makes a customer wait month for a refundSaks needs to re-evaluate this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The weight was correct when these shipments were sent to our customerWe will not be unblocking this client, and no other shipments will be sent to him from Saks 5th AvenueSince our last response, his Insurance Company has called us to advise he has filed a claim on his PolicyThis decision is final and he will be called to discuss this matter

Our customer was credited on 3/*/17, $to Visa and $to an electronic merchandise gift card , total of $1272.00, which is how our customer originally paid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Saks mentioned that the refund decision would be made within hours since the reply date on Jun.*, 2016, however I haven't heard back any response from Saks about the decision of the refund till this morning In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

We understand that the customer has concerns in regards to the cancellation of online order [redacted] for the Michael Kors satchelOur office has extensively reviewed the issues that our customer has expressed to offer a timely but accurate resolveCurrently the satchel is sold out on our website and from our stores in both the silver and gold colorAlthough the item was showing available at the time of purchase, our inventory depleted quickly due to high demand for this product and we were unable to fulfill remaining ordersSaks understands that this can be frustrating and sincerely apologizes for the inconvenienceThe customer can be added to our wait list by providing her email address onlineShould the item become available on our website, we would notify the customerIn the meantime we would like to extend an accommodation for the inconvenience caused by this matter in the form of a 20% credit off the next online purchaseThe customer can refer back to the order [redacted] to redeem this offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do not see a matter resolved at any point:I do not believe it is legal to set one price on the item and then charge a different amountI have sent the scans to Saks and haven't heard a word about it"We had a website mistake and that is why we charged you more" is not a sufficient explanationSaks still holds my funds at paypal, although they ought to release them immediately when they fail to perform the order(which I am starting a resolution about with paypal) I have requested to talk to the Manager after I have talked to two other customers service associates with no success for over an hourCustomer service associates tried to convince me that the order was cancelled due to the decline of my card, which is in contradiction with the fact that they hold the funds of the second order on my paypal account and my bank still holds the pre-authorization for the firstThen they have tried to convince me that I haven't done the purchase with paypalThe Manager did offer me to honor the price after another hour talking to him and me mentioning that I will complain to Revdex.com and will post a negative review on my blog and in social mediaHowever, I was informed by the Manager that I need to pay the full price and the full shipping first hoping that they will compensate the differenceHe was unwilling to leave any contacts so that I can get him accountable for what he has promisedThat being said Saks is already holding around euro of my money on paypal and some euro are frozen on my bank account, which makes in total euro held by the orders that Saks failed to deliverI have refused an offer as I do not trust that they will refund anything due to my previous experience of communication instead I have offered that the Manager can give me a promotional code or a gift card to cut the difference between original and at-the-time priceManager refused, however, generating codes to fit ones needs is a basic function available on any online shopFew hours later the "sold out" bag showed as availableAll to all, I have spent over a week in failed communication with Saks, have approxeuro frozen on my account, didn't receive an order and not even an apology [redacted] , you name it, all have flawless and smooth customer service, there is not something but a lot to learn from In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Sofya Kalyakina

Please advise the customer that Saks refunds a credit back to the original method of paymentFor the order in question, the customer used both a gift card and a credit card for the purchaseThe refund was processed on February **, as follows, $to a gift card and was mailedThe mailing of gift cards normally take 7-business days by ***The remainder of the credit $was placed back on the Saks Fifth Avenue credit card on the ***We consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is still money due from another order The items on that order (# [redacted] ) have been returned, but I have not been credited on my billI believe I have not been credited for these items because of the confusion from the initial problem [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** [redacted] [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will contact with the business on [redacted] see if any update!thanks In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Tell us why here...We understand our customer has concerns in regards to a cross body bag received with Off 5th order [redacted] We have extensively researched this matterThe customer contacted our office to advise there was an issue with the packaging and the lining of the bagWe understand that returns are important and will be happy to accept returned merchandise within days from the date of purchase if in saleable conditionBecause the customer advised there may be issues with the bag, we have extended a courtesy to return the merchandise back for inspectionUnfortunately it was the customers' decision to have the bag shipped overseas and therefore we are unable to fully reimburse for return shipping costsWe can extend an accommodation in the form of a $credit to offset some of the costTo redeem this offer, the customer would need only refer back to order [redacted] Upon receipt of the returned merchandise, we will fully inspect the bag to determine any manufacturer defect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The refund to the credit card had been receivedThank youHowever, the gift card of $has not arrived yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THE CREDIT FOR PRICE ADJUSTMENT in the amount of $STILL HAS NOT POSTED TO MY CREDIT CARD DESPITE AN EMAIL CONFIRMING APPROVAL FOR THE PRICE ADJUSTMENT This has been pending since 12.** An absolute disgrace to the integrity of this establishment Poor business practice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We understand our customer’sconcerns regarding not receiving the gift with purchase items that wereinitially requestedWe have extensively reviewed this matterOur distributioncenter does have the gifts and can ship them to the customer overnightdeliveryBefore we can ship the package, we will need to verify the shippingaddressThe customer advised our office in June, to ship the package to anaddress other than what was provided on the orderIf the address is different,we will need to obtain an approval from our security departmentThe customerwould need only contact our office by email addressed to [redacted] with thecorrect information and once received, we will ship out the package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The [redacted] location is minutes away from my residenceI would like to return the item therePlease have arrangements to whom I need to speak for returnI would like to have no interaction whit previous sales representatives and or Manager Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***