CONSEG

We understand our customer has concerns in regards to the return of Saks order [redacted] We have extensively reviewed this matter to provide the customer with resolutionThe customer purchased a pair of Jimmy Choo pumps on April **, We received the return at our distribution center on April *** The return process normally takes 7-business days which includes shipping and processingOn May **, a credit was issued back to the customer’s [redacted] card for the total purchase price of $The customer has been fully refunded and we consider this matter resolved

We understand that our customer has remaining concerns in regards to our responseAt this time our distribution management team has asked that the customer contact our corporate relations manager [redacted] and together they will make arrangements for the bag to be returned to their facility where a management and quality assurance team will inspect the item and determine the next step in the processThe customer will need to email the corporate relations manager separately so that we can arrange for a pickup at the customer's convenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If by resolved you mean that the customer FINALLY got what was owed to them, then yes; however, the time period is still unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you Yvette and Revdex.com to help me fight back when I confront injusticeI wish every customer who encountered unfair shopping experience can get satisfaction from youI wish every retailer who treated their customers as fools can get punished and vanished The saks fifth avenue explained all my questions as ’system error’ and push all the mistakes to technical teamThis seems like a perfect idea to admit their fault without giving apologies to customerHope saks can reduce mistakes and never overcharge customers secretly again from now onHope saks can be better tomorrowI would like to apply a lawyer if I had plenty of timeBut you and Revdex.com solve my problem in such a convenient wayI really appreciate itI ‘d like to share my experience to other customers if this can helpThanks againSincerely Sincerely, [redacted] **

We have offered our customer what we feel is fair compensation for the issueIf our customer can present the store with any proof of purchase for the garments, we would be happy to accommodate for the amount of the receiptsWithout proof of what was paid, our offer stands at the $As far as providing a gift card vs cash, we would be happy to issue either a bank check refund or cash for the garments (whichever the customer prefers)If our customer has the requested receipts, please provide to the Revdex.com and it will be handled quicklyThank you

We understand our customer’s concerns in regards to the dress shirt purchased with Saks online order [redacted] Saks Fifth Avenue extends our apologies to the customer for the way in which the shirt was receivedWe will extensively research how the shirt was sent out in the condition our customer has stated and address any missed opportunitiesWe will be happy to extend a courtesy [redacted] pickup of the itemThe customer would need to contact our corporate relations manager [redacted] with the best date and confirm the address and we will arrange for the item to be returned to our facilityUnfortunately we are sold out in the size the customer needsIf the customer would like to locate a comparable item, we would be happy to extend a 20% discount off that orderThe customer would need only refer back to the order [redacted] to redeem this offer

We understand our customer’s concerns in regards to the cancellation of their online order for an e-gift cardAll online orders are subject to verification with our security departmentThis is done solely for the protection of our customersOur security department unfortunately was unable to verify pertinent information necessary to confirm and the order cancelledOnce an order is cancelled, the funds reserved for the purchase are released back to the customerThe customer is welcome to place a new order for the e-gift card and our staff would be happy to assist if necessary to ensure that the billing information matches what the card company has on file

Tell us why here We understand that our customer has remaining concerns in regards to the promotional gift card issued with online order [redacted] The customer advised that two items were received damaged while another two were never receivedUpon conclusion of our investigation, credits were issued back accordinglyOur gift card promotions are based on a tier system dependent upon the total amount of the order before taxInitially the order was over $2,but after credits were applied, reduced the amount to $1,The order no longer qualified for the $gift card and was reduced to $In reviewing additional notations on the order, the customer did place a new order totaling $to replace the items per our requestBased on our findings, we are extending an accommodation to increase the amount of the card to $The customer will need to allow 3-business days for the funds to be placed back on to the gift card

We understand that our customer has concerns in regards to the promotional gift card balance for order [redacted] We have extensively reviewed the order details in order to offer resolution for the customerThe customer placed the order totaling $2,on February [redacted] which qualified for our Febpromotional gift card of $ All items were shipped in two different packages due to the number of items the customer purchasedWe were advised upon receipt that the Shishedo Concentrate was not received and the box was emptyFurther, the Laura Mercier Face Colour was received damagedThis is an unfortunate mishap on our end and has been addressed with the appropriate departmentWhen items are not received or returned, the terms and conditions of the promotion state that the gift card amount will be reduced because it no longer qualifies based on the purchase priceThe customer was credited $on March [redacted] and $on March ***The gift card received was reduced to $We have extended an accommodation to reinstate the $to the gift card if the customer places a new order and it is retainedThe customer was advised of this by phone on March [redacted] and our office is still validA new order can be placed by contacting our office by live chat link or phone and referring back to order [redacted]

We have determined the following: The Herve item in question per the buying office was not part of the additional 40% off sale· The item was placed on the wrong rack (believed to be moved by a customer) that indicated an additional 40% · Other Herve items had been placed on a sales rack (correct rack) offering POS sale up to 60% · Same item in different sizes was on the appropriate sales rack that offered POS sale up 60% We will be sending our customer a $gift card as a small token of apology for the confusion, and it will be mailed out to the address on this complaint by our Beverly Hills store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will ship the item back for a re-inspectionI am waiting for their decisionMy complaint will not be resolved until I get the refundI attached the pics of the shoe defectThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We understand our customer's concerns with regards to not receiving a credit refund for the returned merchandise from their online orderAfter careful review, we have requested that the full amount of $be returned back to the customer's credit cardThe customer should see the credit within 3-business days

Here is our final response to the customer As we understand the customer's continued concerns in regards to this matter, we have further reviewed this issueBased on the information gathered, we are extending a onetime courtesy to fully refund the customer for the purchase price of this orderThe credit will be placed back on the card used for the purchase and should be available within 3-business daysThe customer should be advised this is a onetime courtesy and we consider this matter to be resolved

Tell us why hereWe understand that our customer has concerns regarding receipt of the [redacted] satchel in the wrong colorWe have extensively researched this matterOur records indicate the customer ordered the satchel in the magnolia color and received the AceroWe understand that this issue can be both frustration and disappointingSaks Fifth Avenue wants our customers to be happy with their purchasesWe will gladly accept the return for further inspectionBecause the customer made the decision to ship the package overseas, we understand that there are additional costs involvedAn accommodation is extended in the form of a $credit to offset some of the costIf the customer would like to keep the satchel, we will extend a 20% credit which will be returned to the credit card within 3-business daysThe customer would need only contact our office and refer back to the order number [redacted] to redeem this offer

We understand the customer’s concerns in regards to receiving two separate orders for the same itemOur research confirmed that two orders were placed incorrectly and the customer was shipped the same item twiceTo make sure we properly credit the customer, we need for her to contact our corporate relations manager [redacted] and provide information as to which order she returned back to our facilityOnce we have that information, the credit refund will be processed within 3-business days

We understand our customer's concerns regarding the beauty promotion for 20% for their online orderAs with every promotion there are exclusions which are outlined in the terms and conditions section of the event banner on our websiteUnfortunately only two of the items the skin moisturizer and lift mask were eligible for the 20% discountWe have requested the customer receive a credit refund for both in the amount of $The customer should be able to view the credit within 3-business daysWe consider this matter to be resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI do accept these term however, I feel it is important to note that the shoes had been worn before they were sent to me, I absolutely did not wear them as they were the wrong shoesAfter having gone through this whole ordeal I have sent time looking online at other complaints against Saks Fifth Ave customer service and it seems to be a repeating theme that people are shipped things already worn and then have trouble getting their money back because Saks says they have been usedHow do you prove you didn't wear them, I called the very day I recieved them and asked them to come get them, they came the next day and I still had this much trouble getting my money backI feel like they need to address the problem so another customer doesn't have as much trouble as I did If they were to look at my purchase history they would have seen that I commonly buy high priced items and VERY rarely have ever returned anything!! Sincerely, [redacted]

We understand that our customer has concerns in regards to the credit refund for the return of the jacket from order [redacted] In understanding our customer's frustration, we have extensively reviewed the issue in order to offer a resolveThe customer purchased the jacket with Saks on February ***It is never the intention of Saks to deceive our customers' and we understand that returns are importantWe do have our return policy outlined on our website and it is indicated that returns made past days from the date of purchase are subject to the current selling priceBecause we are a live website, pricing can changeThe customer sent back the package from their local post office on March [redacted] and we received and processed the credit on April [redacted] for $As a onetime courtesy, we will extend an accommodation to the customer and further credit for the difference of $+ tax and what has already been receivedThe credit should be back on the customer's card within 3-business daysFor future orders, we have included verbiage from our return policy in regards to current selling priceFull-priced merchandise, with the exception of furs, watches and jewelry, presented after days will be credited based on the current selling price

We understand our customer's concerns in regards to the missing Logo from the Versace Collection bag purchased from [redacted] Upon notification of the missing item, we extended to have our customer return the bag for a credit refundUnfortunately, the item is no longer available on our website however, we are happy to extend an accommodation in the form of 20% off the price should the customer decide to keep the bagIf the decision is made to return, our corporate relations manager [redacted] can assist with arrangements to have the bag returned to our facility and credit refunded