CONSEG

We understand that our customer has continued concerns in regards to a second credit for an additional orderThe customer can contact our corporate relations manager [redacted] with the order number from which the customer is requesting a refundThe customer will need to specify that order number and why they are requesting a credit refund i.e., returned merchandise or some other issueOnce we have this information, we can further assist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Saks version of the story is completely falseThey say I failed to place the order online, which is true, and then I called their customer service to place the order which went throughHowever, when I called customer service to place the order they said that my card was declined and the transaction did not go throughSince I got failure messages online times when trying to place the order on their website and a failed attempt through their customer service I simply went to another department storeI never got a confirmation email that the order went through or any communication that my order had been placedWhen I was looking at my credit card statement on the [redacted] is when I saw the charge on my card and contacted their customer serviceAt that time is when the customer service rep called [redacted] to reroute the package, but she never gave me an estimate of when the package would make it back to the facility and when I would get my returnI then contacted Saks Fifth's customer service again on Friday Nov [redacted] and was treated very rudely by a woman who said that she couldn't do anything and would ask her manager if she would contact my bank about the charge on my card and contact me with an updateI never heard back from her or her manager that they had contacted my bankI then had to call Saks Fifth customer service yet again on Thursday Nov [redacted] when a woman told me that the package still had not reached back to the original facility even though it had been a week and told me it would not be back until the following WednesdayI had no knowledge that my order went through because all ways that I tried to order from them gave me messages that said my order had not gone thoughI did not receive a confirmation email or even a shipping confirmation of any kindThey just charged my card without my knowing and have been very rude and unhelpful to me in this return processIt is approaching weeks since I first contacted them about my incident and I still do not have my refund for a mistake that they made In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The only reason I called to cancel the order was that I didn't receive any shipping confirmation email at the time (shipping information was also not available in my online account)I placed the order on July *, and it's been a long time especially for rush shippingAfter that, I received the shipping confirmation email on July [redacted] The expiration date label was clearly tamperedIt was not peeled off, and reapplied because the existing label is different than the manufacturer's original label which I have seen many times beforeAs you can see, the size of the glue mark is also much larger than the size of the existing labelAttach please find pictures of the tampered label In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We understand that our customer has concerns in regards to the placement of Saks.com order [redacted] We have extensively reviewed the issues that have caused concernUnfortunately we were unable to obtain an authorization from the initial credit card provided when placing the orderOur office emailed the customer and asked for a new method of payment to be providedAll online orders are subject to subject to verification by our security departmentThis is done for the protection of our customers’ informationOur records indicate that we were unable to verify the billing information provided and the order has cancelledThe merchandise is still available at this time and the customer can contact our office to place a new orderWe will be happy to extend the promotion code MARCH [redacted] for the new order and it will be notated on order [redacted] The customer need only refer back to this order when speaking to one of our associates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm confused by the response and credit Saks provided The purse in question was purchased for $plus $tax for a total of $ I used a $gift card and my credit card was charged $for the remainder dueThe purse was purchased on 7/*/using an 10% ebates discount and an additional 10% discount that Saks had offered on that date The bag was returned to Saks and the tracking notes it was received by them on *** So I'm confused by Saks statement "Because the customer had been inconvenienced we extended an accommodation in the form of 15% discount and $was credited back to the customer on July *, 2015." I don't recall being credited $for any inconvenience? Also, how was the "current price" of the purse derived when its no longer available for purchase? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] Because the customer had been inconvenienced we extended an accommodation in the form of 15% discount and $was credited back to the customer on July *,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I NEVER AGREED TO ANYTHING, THEY ARE LYING AND I WILL NOT STAND FOR THIS ANYMOREIF I TOOK FULL RESPONSIBILITY, PLEASE HAVE THEM PROVIDE THEIR RECORDING SINCE THEY RECORD ALL THEIR CALLS OR HAVE THEM SEND ME IN WRITING THAT I FULLY AGREED TO THISI HAVE NOT AND WILL NEVER AGREE TO ANYTHING LIKE THISTHIS PLACE DOES NOTHING BUT LIE AND MAKE YOU PAY FOR ST THAT YOU NEVER GOT AND THEN ON TOP OF IT, THEY LIKE TO RUIN YOUR CREDIT SCORE BY REPORTING YOU LATE WHEN YOU MADE THE PAYMENT THAT MONTHI DISPUTED THIS IN JANUARY FOR DAYS, AS WHAT THEY TOLD ME, AND THEN TIFFANY DISPUTED THIS AGAIN FOR ME AND SHE TOLD ME SPECIFICALLY AND OTHER PEOPLE WHEN I AM IN DISPUTE, THEY DONT REPORT LATE!!!! OR TO THE BUREUAS! I QUESTIONED THEM ON THIS A MILLION TIMES, I AM SURE YOU CAN HEAR THOSE RECORDINGS AS WELLI WILL NEVER AGREE TO BEING LATE IN A MONTH THAT I PAIDI MADE MY PAYMENT ON APRIL 30TH, IN APRIL, AND MY PAYMENT WAS DUE APRIL [redacted] OR SOEMTHIGN AROUND THAT DATEI WAS DAYS LATE, NOT ONE MONTH LATE, OR I WAS NOT EVEN IN THE MONTH OF MAYI NEED THIS TAKEN OFF IMMEDIATELY, AS I WILL NOT NEVER STAND FOR THIS KIND OF BEHAVIORI HAVE HAD IT WITH THIS COMPANY, I SERIOUSLY HAVEDONT PUT WORDS INTO MY MOUTH THAT I NEVER SPOKE, IS WHAT THEY NEED TO KNOWI HAVE NEVER AGREED ON THIS AND IF YOU SAY I DID, PLEASE SEND PROOFIF YOU WANT PROOF OF MY APRIL PAYMENT BEING PAID IN APRIL, AND IF A PAYMENT IS PAID IN THE SAME MONTH, YOU ARE NOT SUPPOSED TO REPORT THISI WILL SEND MY PROOF OVERNO PROBLE., BUT THIS REPSONCE IS ST AND TAKE THE LATE OFF ASAP.!!!!!!!! SEE ATTACHMENT FOR PROOF APRIL WAS PAID IN APRIL In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We understand that the customer has concerns in regards to the online order [redacted] We have extensively reviewed this matter to determine a resolution for our customerThe customer contacted our office to advise that there was an issue with the items purchased The customer expressed that she did not want to return but wanted a discountWe did honor the price adjustment for the customerOur office was then contacted regarding an additional $price adjustmentSince the customer ordered the shams in a quantity of two, the adjustment was only honored on one of those itemsWe had requested the additional $to be credited to the customerThis was processed on December [redacted] and will be placed back on to the [redacted] in 3- business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Customer service has contacted me and issue has been resolved

We understand the customer has concerns in regards to a possible repair of the Marc Jacob cross body bag from online order [redacted] The customer returned the bag in April because they had experienced some issuesOur distribution center did receive the item and unfortunately we were unable to honor a credit refund since the merchandise did not meet our return criteriaWe did however offer the customer a possible repair and it was agreed upon that we would request the distribution center contact the vendorThe vendor agreed to repair of the handbag on May **, Although our customer was given a timeframe of up to weeks, vendors vary on how long a repair will take to completeAt this time, our distribution center has reached out to the vendor to see if there is an estimated time frameSince they did not get the bag for repair until mid-May, it may take several more weeks to completeOnce we have received notification from the vendor, we will contact the customer by email of our findings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The online system and the distributions centers are all connected by monitoring software that consistently updates what merchandise you have in stockYou initially offer me a laughable 20% on my next purchase and then you offer me to find purchase prices for the item I wanted that are impossible to findYou offer me an impossible compensation that is impossible because of the merchandise you have in stockI should be given the handbag I purchased which your online and distributions centers had in stock when I orderedYou are not in any way trying to compensate me for the troubles causedWhat if I did place the order for the two handbags I had in my cart, would those have been cancelled too? I am owed a Michael kors handbag of equal or higher value because of your errorsYou made errors, not the customerThe right compensation would be to give me a bag of higher value with similar features and colors that I find acceptableInstead, you offer a joke of 20% of then another offer that is impossible to deliverResolution of this issue was entirely a joke and your customers reviewing this will agree and hopefully not attempt your FAKE sales again.]The online system and the distributions centers are all connected by monitoring software that consistently updates what merchandise you have in stockYou initially offer me a laughable 20% on my next purchase and then you offer me to find purchase prices for the item I wanted that are impossible to findYou offer me an impossible compensation that is impossible because of the merchandise you have in stockI should be given the handbag I purchased which your online and distributions centers had in stock when I orderedYou are not in any way trying to compensate me for the troubles causedWhat if I did place the order for the two handbags I had in my cart, would those have been cancelled too? I am owed a Michael kors handbag of equal or higher value because of your errorsYou made errors, not the customerThe right compensation would be to give me a bag of higher value with similar features and colors that I find acceptableInstead, you offer a joke of 20% of then another offer that is impossible to deliverResolution of this issue was entirely a joke and your customers reviewing this will agree and hopefully not attempt your FAKE sales again In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We understand that the customer has concerns regarding Saks online order [redacted] for the Gucci WalletWe have extensively researched this matter to offer resolve for the customerWorking together with our senior level management at our distribution center, they have confirmed that all remaining inventory of this wallet was thoroughly checked for authenticityEvery wallet that the distribution center had received directly from Gucci, was still in stock with the exception of the one that the customer had purchased and returnedFurther, there were no other sales or returns of this wallet until the customer had place the order on November ***Based on the information gathered, the wallet that was shipped to the customer came directly from GucciTherefore, we stand by our findings and our final conclusion regarding this matter is that we unfortunately will not be able to honor the customer's request for a credit refund

We understand our customer's concerns regarding this matter however Saks Fifth Avenue must follow proper protocol when investigating customers' orders of missing merchandiseOnce the case is reviewed by our security department a decision will be made and the customer is most welcome to check back with our office by beginning of next week for an update

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has given me this answer numerous times beforeThey received my return on December [redacted] and it is now February ***I have complained many times before and this is what they keep telling meFive business days have passed by since my last complaintIf you call their customer service line, they should have a record of how many times I've called to complain but they keep telling me I will receive my refund within business days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Capital one continues to harass me with phone calls, my bills have not been adjusted, lastly I haven't received any call from saks fifth avenue , I took their credit card, and had been using it to make purchases from their stores and make payments without late payment or missed any payment, as a valid customer I deserve the courtesy call from them to reassure me that I didn't do anything wrong like I have been accused and abused by capital one, I didn't enter into any business agreement with [redacted] when I applied for Saks credit card , I understand they gave the mean credit company,capital one the right to manage their customers accounts, but I personally think they have the obligations to satisfy their old customers and protect them from this kind of abuse and harassment, after all I have their credit card before they handed over my account to capital one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Tell us why here We understand our customer’s concerns in regards to the MILLY dress purchased with online order [redacted] To offer a timely and accurate resolve, we have extensively reviewed this matterThe customer purchased the dress on September **, On October [redacted] we received the dress back at our distribution center as a returnAfter inspecting the return, we found the tags to have been removed and the dress worn and dirtyFurther there was an odor and had been alteredIn accordance with our return policy, we will gladly accept merchandise that is in saleable condition or deemed to be a manufacturer defectThe item was shipped back to the customer as it did not meet our return guidelinesUpon a second inspection, the same issues were found in addition to deodorant stains and tearsBased on data provided by our distribution center, we unfortunately will be unable to honor the customer’s request for a credit refund

Tell us why here We understand our customer has concerns in regards to a storage box for the Bottega Veneta bag purchased with our online storeIn partnering with our distribution center and Saks stores, we have been told that this particular bag does not come with a vendor box Unfortunately we were unable to locate one directly from the vendor but would be happy to send the customer one of our Saks gift boxes for safe storageIf the customer would like for us to ship one out to her, she can contact our corporate relations manager [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am willing to allow a third inspection by Saks, reserving all rightsTo date I have been amazed at Sak's unwillingness to own up to the defective product as noted in my prior correspondenceTo repeat one more time: I did not wear this dressI bought the dress to attend a wedding and can share dated photos to prove this point Sincerely, [redacted]

We understand our customer has remaining concerns in regards to the return of two items a jacket and skirt from her online orderAfter a second review of this matter, we have extended an accommodation to credit the customer for the itemsThis was approved on January [redacted] for $and $ The credit will be applied back to the customer’s method of payment within 3-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The whole point that I have continuously made is that another customer's billing information appeared in my online accountIt might have been a simple glitch from Saks because I did not insert that customer's billing address myself, at any pointWhen I flagged it to Saks' attention the first time around, it was solely for the purpose of bringing an awareness to the glitchI understand that Saks wants to protect its customers but choosing not to look into a possible glitch might not be the smartest way to go about it.Saks was gracious in restating my order and sending me the replacement promotion, and I thank them for thatHowever, I remain steadfast in my belief that they need to review their online security measures in order to better protect their customer's informationWith that, I have decided not to waste more time on the matter and close the case Sincerely, [redacted]

Tell us why here...We understand that our customer has concerns in regards to the receipt of Gucci sunglasses from Saks order [redacted] We have extensively researched this matterThe customer purchased the sunglasses on May [redacted] and on June [redacted] contacted our office in regards to receiving the merchandise with scratchesWe want to assure the customer this was not intentional and all merchandise sold online is shipped to our distribution center directly by the vendorThe customer can return the sunglasses and we will be happy to issue a credit refundThe package was shipped to a domestic shipping address and the customer made the decision to ship the sunglasses overseas prior to inspectionUnfortunately we are unable to honor the request to issue a credit refund for the return shipping fees but will be happy to offer compassion towards the return in the amount of $This amount would credited back to the cardThe sunglasses are still available at this timeShould the customer want to re-purchase the same item, we can extend an accommodation to honor the same price initially paidThe customer would need only refer back to this order to redeem the offer