Contactability.com

We are working with client to refund the disputed amount and restart the account fresh and continue working together

We have updated our records to make sure that we no longer contact you If you need anything additional, please contact us at ###-###-####

We will be refunding your $ You should receive an email in the next few days when it has been issued

Nicholas G [redacted] and his team at Contactability have been a pleasure to work withTheir lead center has been better than any lead source I have used; and I have used many I highly recommend them and their "live transfers"My closing ratio is very good with this agency and I enjoy the analytics and way it's set upVery easy to work with both personally and technicallyThey have a great way set up where it doesn't make it an inconvenience for the clients and relationships are huge to build with the right bridgeI am very puzzled by some of the reviews saying they won't refundI have never had a refund "denied"--not once! They are also very reasonable with refunds for potential "bad leads" as every lead source gets them every now and then ---

Please contact your account manager at [redacted] , ext *** We will work with you As you know according to our terms of service, which was provided when you started, we do not offer refunds We will replace any lead that doesn't work for you You can find out terms of service: https://contactability.com/pages/terms.html Let us know if you need anything additional

awesome customer service and great people to call at any time for questionskeep up the good work yall!

We recently received notification that our customer [redacted] has filed a dispute claiming that services delivered did not satisfy our digitally signed usage agreementWedeny these claims and request that this dispute be overturned in our favorWe fully cooperate with this investigation and have reviewed these claims and are providingevidence to prove that we fulfilled our usage agreement and delivered products and services that both parties have agreed upon during the creation of [redacted] 's account.Since March 3, 2:pm Contactability.com has delivered a total of leads to [redacted] 's accountDuring this time we have notified [redacted] upon every product deliveryIn addition we have also notified [redacted] every time the account was billedIn this case the account was billed times sinceMarch 3, 2:pm.Each of our customers are assigned an account manager to ensure our their needs are metIn addition to this service we issue refunds upon request or with our automaticrefund process that detects when a lead is bad and automatically issues a refundThis benefit has been offered to [redacted] should it have ever been requestedDoing sowould have avoided the need for this sort of situation.Please review the enclosed material that outlines [redacted] 's account and usage and proves that we have provided the products and service that was requestedContactus to further discuss this issue as needed

I just want to be refunded all my moneyI refuse to use anymore leads from ContactabilityPlease just refund all my money

We recently received notification that our customer [redacted] has filed a dispute claiming that services delivered did not satisfy our digitally signed usage agreementWedeny these claims and request that this dispute be overturned in our favorWe fully cooperate with this investigation and have reviewed these claims and are providingevidence to prove that we fulfilled our usage agreement and delivered products and services that both parties have agreed upon during the creation of [redacted] 's account.Since March 3, 2:pm Contactability.com has delivered a total of leads to [redacted] 's accountDuring this time we have notified [redacted] upon every product deliveryIn addition we have also notified [redacted] every time the account was billedIn this case the account was billed times sinceMarch 3, 2:pmEach of our customers are assigned an account manager to ensure our their needs are metIn addition to this service we issue refunds upon request or with our automaticrefund process that detects when a lead is bad and automatically issues a refundThis benefit has been offered to [redacted] should it have ever been requestedDoing sowould have avoided the need for this sort of situationPlease review the enclosed material that outlines [redacted] 's account and usage and proves that we have provided the products and service that was requestedContactus to further discuss this issue as needed

I did not sign an agreement Was not given any terms of serviceI was told when I asked if I could cancel if the leads were not good and was told I could check them out and in a couple days if I saw they did not work I could cancel at any time They did at no time indicate I was locked in for the duration of leads (weeks) that my deposit would pay I did not sign or agree to a non-refundable deposit 1/the leads are not real people I have software that proves thisI sell some insurance policies that have a non-refundable deposit I have to clearly communicate the deposit is non-refundable and have to have it in writing to the client.Thank you for your assistance

hi, my deposit needs to be refunded also thru the arbitration process with my credit cardMy credit card company has also disputed this due to not telling me in a legal way of any monies being kept..they have responded with this indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Our system is a self-serve platform that allows our clients to manage their online presence In addition [redacted] was assigned an account manager and we attempted to get information to update his website and were not able to get any workable feedback We completed building his website and asked for his DNS credentials to upload it but he never gave it us In addition to building him a new website we submitted his business information to over major search engines and directories to make sure his business can be discovered online Client decided not to cooperate with us and didn't want to provide information to our team in order for us to complete this project

Nicholas has been awesome to work with! Excellent contact rate and strong quality compared to other vendersI strongly recommend!

I was very skeptical about internet leads as I have not had much luck with themThis sweet guy named [redacted] called and explained to me that my success with the leads is his success with leadsWhen I realized he was in it for us ~ I knew I was soldWe are currently at a 44% quote rate and a 40% close rateI couldn't ask for a better account managerHe calls me weekly and we tweak the filters on the leads to best fit our agencyI would strongly recommend Contactability and [redacted] for your live transfer leads

Hi, I was never informed contactibility would keep.my money for no product...also there are other complaints with the same issue..this company is a scam and deceiving..the account rep [redacted] said I could cancel ar anytimeI expect a full refund like the other complaints [redacted] ***

I did not sign an agreement Was not given any terms of serviceI was told when I asked if I could cancel if the leads were not good and was told I could check them out and in a couple days if I saw they did not work I could cancel at any time They did at no time indicate I was locked in for the duration of leads (weeks) that my deposit would pay I did not sign or agree to a non-refundable deposit 1/the leads are not real people I have software that proves thisI sell some insurance policies that have a non-refundable deposit I have to clearly communicate the deposit is non-refundable and have to have it in writing to the clientThank you for your assistance

[redacted] - your contact info has been added to our DNC list and we are taking you out of our email list as well

I am so sorry that you have had a challenge with our service I know that you have been in touch with your account manager, who is working to help you We appreciate you continuing to work with us As you know, 100% of our leads and calls are consumer initiated, so the volume and quality can vary from time to time For this reason, we have one of the easiest and most consumer friendly return policy in the lead industry.I noticed on your account that you are only getting area codes in the state of NY, we generally recommend that to increase your volume, you take leads or calls from the entire state to maximize your opportunities, I would recommend that change As you know, most people are comfortable working with an insurance agent, where ever they are located, as long as they are available by phone and emailIf you need any additional help, please continue to work with your account manager We will work with you until you are satisfied with the service you are receiving Thank you again for your business

A refund will be processed in the next 24-hours You will receive an email when it has been processed

We are sorry to hear about your experience Your cancellation request has been processed and refund will be issued with 5-business days.Regards,Contactability Client Services Team