Contactability.com

Our appointment was for 1pm which was within the time- frame of my availability You called me at 4:13pm stating that it was 1: Mrs ***, I have scheduled an appointment to speak with you on Wednesday at 1pmPlease let me know if you have further questions There are two problems here; our time was set for 1pm, not after, if you were running late a quick email would be nice Also the time was set in Florida time which is where my company is (EST) so is your company in Ohio If you are in a different time zone it is your responsibility, as a professional, to convert the time and schedule the appointment within the time frame that would work for both of us This is the issue I have faced with your company , not delivering on promises and unprofessional and sloppy I no longer have faith with your company The fact that you made my site " live " without my approval and the many errors contained in the site proves that satisfying the customer isn't priority You have shown no sign of being able to deliver what was promised and I would like a refund as stated in my previous complaint to Revdex.com I tried contacting you today regarding your account but received no responsePlease contact me back to complete your website informationThank you and have a great day Mrs ***, I have scheduled an appointment to speak with you on Wednesday at 1pmPlease let me know if you have further questions

We have bought exclusive Homeowners leads from this firm The leads provided were of poor qualityWe are in Florida and many of the leads were older Frame homesMany of the prospects stated "We did not ask for a quote" when we contacted themThen it takes about one week for this firm to credit the account with a replacement leadIf you decide to cancel the contract they will not refund any money....only leads until money is used upWe will never use this outfit again!

We are a pay per lead service and we also offer a dialing service that helps lead buyers get in contact with leads. Here is our terms of service (http://homeimprovementreferrals.com/terms.html) We explained to [redacted] that he would be paying per lead and not per transfer. We... explained the calling service is an extra feature and that he still needs to pay for leads. We guarantee that bad leads will be refunded according to our Lead Return Policy (http://homeimprovementreferrals.com/lead-return-policy.html). When [redacted] called in and talked to our account management team we explained to him that we will credit him back for any bad leads that come through, each lead is worked through our calling service for up to 5 business days.

I am so sorry that you are having difficulties reaching us We are available from 9:am to 8:pm est You can reach us by sending online chats, emails and by calling us You can email us at [email protected] In reviewing your account, it appears that your
returns have been taken care of, if there are any additional outstanding ones, please email or call us We are here to help you obtain the very best leads.If you have any other questions or need help, please work with your account manager, that will make sure you are getting the very best service

The company states that they delivered what was promised, they did notIt is obvious , that customer satisfaction is not a priority and the customer is not listened toI sent an email requesting that the website not be "live" because the contents are erroneous and it looks unprofessional which will hurt us rather than help us
Again ,I have stated many times that this site was posted without my approval, which if not unlawful is unethical
This site does not deliver what the company sold me , It is not optimized for the search engine and it does not clearly state what we do
I Do not wish to work with a company that does not listen to its customers which is so evident in the quality of work given
From the beginning of our relationship promises were not kept
I was told after paying someone would contact me the same day, no one did , it took two days, after I reached out to ask what is going on
I was told I would be able to see the progress of my site and give feedback, this was not soI was given access and information was posted the first week then nothing until my complaint to Revdex.com
I was suppose to have a phone conversation with "***" this did not happen as arranged and no contact until a few days later , he stated he was out of town
Then I was suppose to have a conversation with *** who did not realize that my time zone and the time zone of where her business is listed is the same, but she lives in another time zone and so our appointment was missed but yet they were not responsible for this
Then *** says I can be refunded but later her supervisors says no
A History of promises and inconsistencies
Please go ahead and keep the $but I would like to the information sent on how to access the domains I paid for with go daddy and Please take down that WEBSITE

The response is very unclear , One statement states that it was denied by upper management the other states that the money will be refunded

I do apologize it has come to my attention by my manager that their is a contract in place as well as completed work on the websiteWe did as you requested and placed your website on line*** the manager and CEO personally gave you his number with any questions or concerns to assist you with your website as well as I myself have emailed and contacted you to get the website fixed to your likingThe refund has been denied by upper managementIf you have further questions feel free to contact us at ###-###-####Thank you and have a great day

We have already refunded the funds to your credit card. There is nothing more we can do at this point. You should see the funds in a few days, we are unable to control when your bank deposits the funds in your account. We are very sorry for the delay and have done everything in our
power to resolve this matter with you. Should you need anything else, please let us know

Your account has been closed and your refund processed Please let us know if you need anything additional

Good lead company, they actually asked for a quote when they come in, they are responsive with customer request also

I never signed agreementI was never on websiteOther agents from my company referred me to your companyI was never explained that there was NO RETURN POLICY, and I was not exposed to the agent back office until my money was takenI deal with many lead companies and have NEVER had a problem like I am having with your companyI will make sure that all the agents at my company are aware of your policyIf I do not receive my refund this week, you leave me no choice but to post my complaint on ripoffreport.comOnce this post goes up, it can never be taken down

Nicholas is a great point of contact he answers all emails on a timely mannerThe best Lead rep we have worked with

We are continuing to work with Ms*** to make sure she obtains the leads she needs to grow her book of business She is working closely with her account manager If she has questions, or needs additional help, she can contact us at ###-###-####

We have spoken with Mr*** and have offered to credit his account for $and continue sending him leads/calls until the balance is used up Please let me know if questions

After my initial contact the company contacted me and assured me that had been working on my websiteThey then published it without my approval and the amount of mistakes and incorrect information was unbelievable
I emailed Mr *** *** who responded with the following:
bject:
Re: touchbase
From:
*** *** (Add as Preferred Sender)
Date: Fri, Apr 18, 11:pm
To: "info@***groupgc.com" , *** ***
Maxine,
Please co-ordinate with *** to schedule some time to chat about your account
*** - please reach out to Maxine *** and schedule sometime for us to talk about going live
*** responded by setting up a time of pm on Wednesday the 24Th
( I have original email)
Currently it is 1:pm on Wednesday and no one has contacted me
As stated in my original complaint , I would like to receive a refund,
as they have not fulfilled any of there promises
Maxine ***
305-321-

We worked with *** ***s to rebuild her website. We provided the service all in accordance with our service agreement attached. The site has been launched and is hosted on our platform (www.***.com). Designs and implementation have been approved by the
client. In regards to a promotional email that she received from our sales team, it was promoting a completely different product with a different pricing modelEverything that the client signed up for has been delivered

We send all new clients a link to our terms of service, prior to starting their account The terms of service are available in agent center and on website We are very clear with all our clients that if you decide to cancel, any remaining balance will be delivered in leads and/or calls

The problem is not the quantity it is the qualityYour business has lied to me many timesI don't want to waste any more time and money on BOGUS leads and a BOGUS lead providerI JUST WANT A REFUND!

This company is far easier to deal with than the rest

Please look book on the previous response where they said they will refund us the amount they chargedI have bene dealing with this for over a year now, why are they going back on their word?