Contactability.com

hi, my deposit needs to be refunded also thru the arbitration process with my credit card. My credit card company has also disputed this due to not telling me in a legal way of any monies being kept..they have responded with this.
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I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

First,
I started with one salesman, and then for some reason he lost his job. Then in approx. May, they put me over to another sales person, and she would not stop talking over me. On about the fourth or fifth time, I said, I will take my business elsewhere, you're fired.
They charged me, though I had fired them. They kept charging me monthly without giving me any work, and I called to get my money back. They said they would do it. A few weeks later, having gotten no money back, I called back again, and said I wanted to speak to a manager. His name was [redacted], and he was very argumentative. He said he would refund part of the money, but that he would have to submit the papers for all of the money.
I said, fine. About ten days later, I still had nothing refunded to my cc.
Now I am in dispute with them through my cc company, and FOR THE FIRST TIME IN MY LIFE FILING A Revdex.com COMPLAINT.

I just want to be refunded all my money. I refuse to use anymore leads from Contactability. Please just refund all my money.

We will be refunding your $200.  You should receive an email in the next few days when it has been issued.

We recently received notification that our customer [redacted] has
filed a complaint claiming that services delivered did not satisfy our
digitally signed usage agreement.
We deny these claims and request that this dispute be overturned in
our favor. We fully cooperate with this investigation...

and have reviewed
these claims and are providing evidence to prove that
we are still fulfilling our usage agreement that both parties have agreed upon during the creation of [redacted]'s account.  All of our leads are consumer driven and we cannot guarantee certain time frame for fulfilling their account balance.  Their balance is not refundable and is being used to drive traffic to their account and convert it into leads.  Our system will automatically match consumers looking for [redacted] type of service and we will send him those leads as they come through.  To date we haven't been able to match any consumers to his profile as listed in our network.

Dear Sir or...

Madam:
We recently received notification
that our customer [redacted] has filed a dispute claiming that services
delivered did not satisfy our digitally signed usage agreement. We deny these
claims and request that this dispute be overturned in our favor. We fully
cooperate with this investigation and have reviewed these claims and are
providing evidence to prove that we did not have an opportunity to fulfill her
order as per our Term of Services attached. 
[redacted] signed up to receive our QuoteCalls product on
8/28/2014.  This is a pay per call
service where we send warm transfer leads to insurance agents.  These are consumer driven leads transfer and
we do not guarantee any delivery timelines on these.  As we explain in our Term of Service, the
cost of the calls will be deducted out of the initial non-refundable deposit in this case $100.00 We didn’t generate any call for [redacted] selected area
between 8/28/2014 and when she disputed the charge on 9/17/2014 with her credit card company at which time all of the money was taken out by the merchant processor and her account was terminated in our system. Because our
product is consumer generated we do not make any guarantees on volumes or time
frames to deplete the initial deposit. 
Our system is an auction based bidding platform where we set clients
bids to receive phone calls and if the bid is too low the volume will be low
too.  We had conversations with the
client asking to give our system more time and to expand her profile area and
she refused.
At this point the credit card company has taken the money out of our account and they are investigating this case.  We do not have access to her funds anymore. 
Please review the enclosed
material that outlines [redacted]'s account information. Contact us to further
discuss this issue as needed.
 
Sincerely,
Contactability.com Team
[redacted]

Dear Central Ohio Revdex.com,It has been almost 2 weeks since I have received a response from Contactability regarding my refund.  As you can see this company has wiped away the $90 in my account and is calling it promotional funds.  Just to recap, There was $200 deducted from my account, and they gave me 1 lead valued at $45.  There were no lead credits offered to join their service, and they sent me a refund of $66, now I see that they are in the business of STEALING, because the $90 has simply disappeared.  Are companies in Central Ohio usually allowed to steal from it's consumers??

Dear [redacted], we have reviewed your profile and agree the $42 charge should have not gone through. We will remedy this by crediting your credit card $42 and crediting you $42 worth of promo credit for the returned leads in question. We hope we can work together to drive business your way.  Thank...

you.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. However last time they replied with the same response and never refunded the money.

We understand that the customer is not happy with the outcome, however there were certain requirement that we asked from the business in order for us to complete the project.  We have spent a lot of resources on this account and cost associated with submitting his business to multiple search engines.  In an effort to resolve this matter amicably, we are extending an offer to refund $500 back to the customer and close this account.If this is acceptable, we will proceed with the refund within 5 business days.

I used this company the leads or bogus and I changed to calls only. All the calls people were calling to get free ipods. Never in 10 yrs of leads have I used a company so bad. I tried to cancel they did everything to keep me from canceling so I said last time and tried another week. Got same results called to cancel never had such a hard time trying to cancel anything they will not refund only keep money in the account and tell you that you have to receive the leads. It's best just to let them keep the money and move on. I don't see them keeping agents as clients. Just want to warn agents from wasting money.

In regards to this complaint, have received no resolution from company and each time I call I'm told someone will get back to me, named Eric, but so far have not received any communication from the company.  This complaint is still open.

We have addressed all your concerns.  We have offered to replace any calls with issues and have done so on numerous occasions.   We have also offered to put additional filters on your account for free.  We are willing to work with you. 
Please let me know when a good time to call you is.  I will have your dedicated account manager contact you.  We value your business.
 
Michael.

We are a pay per lead service and we also offer a dialing service that helps lead buyers get in contact with leads.  Here is our terms of service (http://homeimprovementreferrals.com/terms.html)  We explained to [redacted] that he would be paying per lead and not per transfer.  We...

explained the calling service is an extra feature and that he still needs to pay for leads.  We guarantee that bad leads will be refunded according to our Lead Return Policy (http://homeimprovementreferrals.com/lead-return-policy.html). 
When [redacted] called in and talked to our account management team we explained to him that we will credit him back for any bad leads that come through, each lead is worked through our calling service for up to 5 business days.

On the 16th of November , we applied a $105 credit to your account, for the returned leads.  We also offered to modify the types of calls we were sending to you.  I just reviewed your account and it looks like we have replaced those returned calls/leads already.  Please let me know...

if there is anything else we can do to assist you.Michael.

awesome customer service and great people to call at any time for questions. keep up the good work yall!

We have made contact with the customer and have agreed to the terms of refunding the $190 that remained in his balance. Here is the link (https://[redacted]) showing the refund has been issued and processing can take 5-7 days, which we made...

aware to customer. Customer spoke to his Account Manager and approved our response to complaint.

We have processed a $100 refund to your credit card account.  We hope to do business with you again in the future.
Michael O[redacted]

Hi, I was never informed contactibility would keep.my money for no product...also there are 8 other complaints with the same issue..this company is a scam and deceiving..the account rep [redacted] said I could cancel ar anytime. I expect a full refund like the other 8 complaints. [redacted]

They gave me credit on November 16th in hopes that I would change to an alternate "service" which would give me even worse leads. They said that this was the only way that was going to get any credit. The amount that they credited was for 3 leads. When I asked them what leads they were for they didn't have an answer. They gave me the 3 leads worth in order to try and bait and switch me to their worse product line. The 3 leads worth of credit weren't addressing any of the legitimate reasons why they owed me credit. They said that I had a high return rate. That's not my problem, I stayed within their rules so they have given me the run around on giving me credit. The 3 credits worth, yes I have used them however some of them were creditable but I have chosen not to waste more of my time with Contactability. When I told them I did not want any more credit I just want my money back so we can walk away they are quick to refer to their policy about only giving credit but they aren't quick to refer to their policies on what is due to a customer for creditable events. Here are all the events that I don't want any credit for, I want my money back.