Contactability.com

I am so very grateful for your assistance in this matter and assure you I was being totally honest with youLike I had mentioned previously I do business with reputable companies that I pay $to $a month for the same services and have no problem withOnce again I am glad to work with the Revdex.comYou provide a great service to myself and the consumerThanks again for the positive resolution in this matter

The call transfers are so much better than paper leadsTalking to a live prospect has greatly improved my lead closing ratio Also, Nicholas G** and the costumer service team take great care of meI strongly recommend Contactability!

Hello Mr ***.
Thank you for your patience while we reviewAfter taking your plea and the amount of time devoted to this case into further consideration, we have decided that a credit card refund of $*** is in everyone's best interestPlease note: The refund will take a few days to process and that your Contactability account will be disabled immediatelyThank you

Calls to the business where I work and asks for the owner, if he is not available I offer to take a message the caller just hangs up I will not and cannot take you seriously as a business if you dont have the courtsey to say good bye or no thank you to a message Whatever it is you were selling we are not interested based on your ignorance alone

We have processed a $refund to your credit card account We hope to do business with you again in the future.Michael O***

Dear Sir or Madam: We recently received notification that our customer *** *** has filed a dispute claiming that services delivered did not satisfy our digitally signed usage agreement*** *** also disputed all of the credit card charges with his credit card company and all of the funds were already returned to him. Each of our customers are assigned an account manager to ensure our their needs are metIn addition to this service we issue refunds upon request or with our automatic refund process that detects when a lead is bad and automatically issues a refundThis benefit has been offered to *** *** should it have ever been requestedDoing so would have avoided the need for this sort of situationContact us to further discuss this issue as neededSincerely, Contactability.com 877-323-

We received your dispute and will submit all related information to Bank of America

On the 16th of November , we applied a $credit to your account, for the returned leads We also offered to modify the types of calls we were sending to you I just reviewed your account and it looks like we have replaced those returned calls/leads already Please let me know if
there is anything else we can do to assist you.Michael

Contactability has been telling me the same thing since I started their service - How they will work with me, how they will improve their service, how they will do everything they can to get me proper leadsThis is not simply not truePlease look at my attachments for proof of my complaints:
1) First I started with their less expensive non exclusive leads for $PER leadI put $into my account to start I was getting only bad leads: wrong number, number not working or disconnected...etcSo after I complained about this, they told me the same thing they are telling me now, and said they would work with me to make it all betterThey suggested I upgrade to their exclusive "higher quality" leads, which I did2) Then I started to use their Exclusive leads, for $PER leadAnd not to my surprise, they were also bad leads: wrong numbers, numbers disconnected, people out of state, people who were interested but did not qualify because of major health reasons, etcAnd to make matters worse, because of their auto rebel function, I was charged ANOTHER $because I reached my limit in how much I was allowed in the account since these leads were more expensive, when I exclusively said I only wanted to spend $to startWhen I complained about the extra $they charged me without my say so, they told me I cannot get the money backThis went on for about a week, and when I complained again and asked for my money back they said that I can only receive credit because the money was already spentSo, they said the SAME thing they are telling me now, and said they would work with me, make it all betterThey suggested that I move up to their direct call leads, where they send leads to my phone directlySo, I did3) I started to use their Direct Call transfer lead service, at $PER lead at first because they said they would give me a $discount for all my troublesUsually, their direct call transfer leads are $PER leadHowever, I was not getting any calls, I only got one leadWhen I complained yet again, they said that I needed to spent more money per lead in order to get callsThat defeats the entire purpose of giving me a discount for my troubles thus farRegardless, I upped the cost per lead to $and yet again, I only received Transfer calls in a matter of weeksThe quality of these direct transfer calls were just as bad as their other leadsPlease look through my attachments labeled "billing 1, billing 2, billing 3" for a chronological timeline of my complaints above - you can see how much I spent, and when I start to increase my lead costs, and you can see all the returns I am authorized since they are all bad leadsI do not accept this resolveI do NOT want to keep working with themI have read multiple reviews online about their service indicating that they are fraudulent / have bad leads that do not workThere are even previous complaints with other customers regarding this company on the B.B.B website - account sin which the plaintiff did receive their money backPlease look at the attachment for their bad reviews as wellI would like my $back that I spent because 1) I did not get the service I required2) I did not get ONE SINGLE working leadAll of them were either not working, the wrong number, leads that were not aware of what I was asking them for, leads that are not interested, leads that if they are interested, do not qualify for health reasons or are out of State.
Their response is unacceptable.
I will not accept until I am fully refunded
Regards,
Brian Levisalles

*** signed up with us on 3/21/and agreed to our terms of service (https://contactability.com/pages/terms.html) which explains that we do not refund balances and everything has to be delivered in leads. *** hasn't given enough time for his account receive enough traffic to deplete his
balance. All of our traffic is consumer generated and he signed up for only area code which will make it even longer for us to deliver calls. He was advised to open up his area and or add additional profiles to help expedite traffic delivery, customer refused

Customer signed up for one of our customized sites and was presented with a draft in a timely manner. We also performed significant amount of work submitting his site to all of the major search engines, over in total. Customer was not satisfied with the amount of content we wrote for
his site and we explained that's not something we offer. We are not a custom website development company, we focus on building sites that rank high and generate relevant traffic. We also give full access to self-serve platform that enables customers to add/change content as they please Customer refused to access our platform to make necessary changes.
At this point we will be issuing a refund and parting ways with this customer

I have tried to email and call the person making this complaint There is no such person Phone number does not work.Can you please remove this complaint? It is clearly made by a competitor or someone just trying to hurt our reputation

These leads are the worst in the industry, and that is saying a lot since most are beyond worthlessNothing but fictitious names, fictitious addresses and quote requests from the wrong categoryReplacement quotes are worse than the originals and can't be reimbursedJUST PLAIN AWEFUL!!! BEWAREI spent $with them and didn't receive one legitimate lead Like others who have posted, you can't get your money refunded, but instead are required to use your remaining balance on worthless leads that cannot be returned for creditI requested Home Owner leads and was sent bogus lead after bogus lead Leads to insure Hotel Rooms, a vacant lot, a hospital rooms, even a room at a nursing home Just ridiculous

I am so sorry that you have had a challenge with our service I know that you have been in touch with your account manager, who is working to help you We appreciate you continuing to work with us As you know, 100% of our leads and calls are consumer initiated, so the volume and
quality can vary from time to time For this reason, we have one of the easiest and most consumer friendly return policy in the lead industry.I noticed on your account that you are only getting area codes in the state of NY, we generally recommend that to increase your volume, you take leads or calls from the entire state to maximize your opportunities, I would recommend that change As you know, most people are comfortable working with an insurance agent, where ever they are located, as long as they are available by phone and email.If you need any additional help, please continue to work with your account manager We will work with you until you are satisfied with the service you are receiving Thank you again for your business

I have requested a refund of prepaid services of $to my credit card as that is the balance of the $deposit on the date of requested cancellation. I did not sign any contract nor agreed to a non-refundable deposit

A
senior representative of the company contacted me today and discuused this solutionI'm very appreciative of how they have handle this and it
restores my faith in them and will consider them again in the future. Regarding complaint ID ***, and find the resolution is satisfactory to me

What I love about buying leads from Contactability most has been the level of service I have receivedMy account rep, Nicholas G**,answers my email immediatelyHe has helped me fine tune my leads so I'm getting the most benefit for my marketing dollarsI highly recommend this company

All of our customers (including Mr***) are informed at time of sithat they are purchasing a monthly subscription and that any cancellation is effective with the next month's billing cycle. We bill all of our accounts on the 1st of each month. We require no long term
contract agreements We have checked our records and we do not have multiple emails from Mr*** in our records The first email notice of cancellation arrived March 18nd, We also do not have multiple voice mails in our records We have one voice mail received from an assistant in mid February but a cancellation request was never confirmed We have cancelled his account effective with the receipt of his email and current phone calls He will not be billed on a go forward basisHowever, we believe the March billing provision of services met both parties original agreement as to the terms and conditions

Excellent way to grow your business by a reliable source! I'd recommend to anyone

Dear *** ***-Thank you for reaching out to us at Contactability We want to make sure we have a great working relationship with the business community, so you can imagine our disappointment in receiving your complaint filed with the Revdex.com.We have reviewed the facts related
to this complaint, and we hope you’ll ultimately agree this was a simple misunderstanding and not one intended to harass or deceive you in any way.Please keep in mind that you were in the process of signing up when your payment could not be processed, as you had initially agreed to purchase our services.On Wednesday, September 7, 2017, 7:03pm Pacific, we received a text from you stating “I wish not to move forward with your companyRetracting my card information.”The next day, September 8, 2017, at 7:27am Pacific, we received an SMS text from you: “Thank you for your understandingI have reviewed your company and wish not to further business with contactabilityMoreover, no authority to charge my business accountAlso I wish it to be contacted by contactability and is associates or affiliatesOutput.”At this point, by your words (I wish it to be contacted by contactability), it appeared that you wished to be contacted by a Contactability associate Eric’s sales manager wanted to reach out respond to your request to be contacted, and to see if we could overcome any misunderstanding of what you might have reviewed about Contactability He was out of the office but wanted to make sure he reached you so he called you twice from his personal cellphone, at 9:52am, and at 3:04pm Pacific, respectively, both times identifying myself, my company, and giving you my office number as a callbackHis cellphone automatically blocks his outgoing number, but if you had called back to the number he left, he would have received the message remotely and called you back.We apologize for any misunderstanding or feeling we were doing anything inappropriate, but we can assure you we hold ourselves to the highest standards and merely wish to serve the insurance professionals community Despite any misunderstanding, we would be happy to discuss any concerns or questions you have about our services, or even to further discuss your complaint We still wish to earn your business, and continue to earn it with every high intent consumer we’d send your wayWe pride ourselves on our A+ rating with the Revdex.com, and will always strive to maintain the highest values.Please feel free to contact us at ###-###-#### or at ***.Thank you for your attention and understanding