Contactability.com

I am very sorry about the challenges with your account.  There were 3 leads that you were charged the higher rate on, one was returned and we were waiting to see if you needed the others returned.  As a courtesy, I went ahead and credited your account $19 (the pricing difference on the...

two leads).I have verified that your account is set up to get exclusive leads.  When people are shopping online, they will sometimes go to multiple websites or even forget that they submitted their information.  That is why we have a very easy return process, as you know from submitting two leads for return that have already been approved.
Per our terms and conditions (https://contactability.com/pages/terms.html), when someone cancels, we deliver any remaining balances in the form of leads.  I am confident that your account manager will be able to assist you going forward to make sure you are getting health insurance leads that meet your needs.  
Please give us a call at ###-###-#### to speak with your account manager.  Thank you for your business.

We have bought exclusive Homeowners leads from this firm. The leads provided were of poor quality. We are in Florida and many of the leads were older Frame homes. Many of the prospects stated "We did not ask for a quote" when we contacted them. Then it takes about one week for this firm to credit the account with a replacement lead. If you decide to cancel the contract they will not refund any money....only leads until money is used up. We will never use this outfit again!

I have reviewed the account and Mr. [redacted] has been with us since January of this year.  Since that time, we have been able to send him 2 insurance calls.  In reviewing the notes, the issue seems to be the bid amount that Mr. [redacted] has on his account for the home leads.  Mr....

[redacted] is also only taking one area code within the entire state which makes sending him leads more difficult. Please have Mr. [redacted] contact his account manager to work on optimizing the account, additional area codes and a higher bid will help.  I am confident that with a few minor changes, we can deliver some quality traffic and help Mr. [redacted] write some business.

We recently...

received notification
that our customer [redacted] has filed a dispute claiming that services
delivered did not satisfy our digitally signed usage agreement(http://contactdriven.com/terms.html). We deny these
claims and request that this dispute be overturned in our favor. We fully
cooperate with this investigation and have reviewed these claims and are
providing evidence to prove that we fulfilled our usage agreement and delivered
products and services that both parties have agreed upon during the creation of
[redacted]'s account.  Since March 07,
2014 Contactability.com has delivered all products as described in our basic
package:
Responsive
Website located here: http://mccally22.contactability.net/

Submission to 50 Local Search Engines and Directories

Dashboard
and Google Analytics

24/7 access
to website platform
Full service marketing support group

CRM with
lead and customer management system

Email contact
management system

Review & Referral
Generation Service

Website Redesign every 2 years for Free
Each of our customers are
assigned an account manager to ensure their needs are met.  This benefit has
been offered to [redacted] should it have ever been requested. Doing so would
have avoided the need for this sort of situation.
 Please review the enclosed
material that outlines [redacted]'s account and usage and proves that we have
provided the products and service that was requested. Contact us to further
discuss this issue as needed.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. 30

First,
I signed up for the services, and then the salesman lost his job. Was assigned to a new person, and she kept talking over me. I kept asking her may I finish a thought. The fourth or fifth time, I told her, forget it. I'll take my business elsewhere.
Noticed they were billing me on my cc. Tried to work with the company to get my money back, and the manager was very argumentative. Finally, he said the company would. After ten days, they did not.
I am now in dispute with them through my cc company.
Just a miserable experience from start to finish.