Contactability.com

[redacted] - your contact info has been added to our DNC list and we are taking you out of our email list as well.

Nicholas has been awesome to work with! Excellent contact rate and strong quality compared to other venders. I strongly recommend!

In effort to part ways amicably we are willing to send your money back and take a loss on your account.  Even though we spent marketing dollars driving traffic to your business and sent you leads, we do not want to our clients to have a negative experience with our company.   Full refund will be issues with in a 2-5 business days.

It should have never come to this. I called and emailed for weeks with no response or very little response (other than "we are looking in to it"... with no follow-ups or updates after). It leaves me with very little faith in Contactability.com to follow through on these issues in the future... and makes me wonder just how long it will be before we are back at this step (this isn't the first time I had issues). I am sticking to the fact that I want a full refund as spelled out in the original Revdex.com complaint.

I still have a lot of pending refund requests that were not approved. I am dissatisfied in the leads that I have received and have paid for. The only way for Contactability.com to resolve issue is to refund me all the money I put in Contactability.com account which is $500 or $600 dollars. I just want my money back. I do not want anymore leads for this company. I just want all my money back.

Please contact your account manager at [redacted], ext [redacted].  We will work with you.  As you know according to our terms of service, which was provided when you started, we do not offer refunds.  We will replace any lead that doesn't work for you.   You can find out terms of service:  https://contactability.com/pages/terms.html
Let us know if you need anything additional.

Our system is a self-serve platform that allows our clients to manage their online presence.  In addition [redacted] was assigned an account manager and we attempted to get information to update his website and were not able to get any workable feedback.  We completed building his...

website and asked for his DNS credentials to upload it but he never gave it us.  In addition to building him a new website we submitted his business information to over 25 major search engines and directories to make sure his business can be discovered online.  Client decided not to cooperate with us and didn't want to provide information to our team in order for us to complete this project.

A refund will be processed in the next 24-48 hours.  You will receive an email when it has been processed.

Please see attached our response and proof of product delivery.
We recently received notification that our customer [redacted] has filed a dispute claiming that services delivered did not satisfy our
digitally signed usage agreement. We deny these claims and request that...

this dispute be overturned in our favor. We fully cooperate with
this investigation and have reviewed these claims and are providing evidence to prove that we fulfilled our usage agreement and delivered
products and services that both parties have agreed upon during the creation of [redacted]'s account.
Since February 24, 2014 6:50 pm HomeImprovementReferrals.com has delivered a total of 9 leads to [redacted]'s account. During
this time we have notified [redacted] upon every product delivery. In addition we have also notified [redacted] every time the
account was billed. In this case the account was billed 0 times since February 24, 2014 6:50 pm.
Each of our customers are assigned an account manager to ensure our their needs are met. In addition to this service we issue refunds
upon request or with our automatic refund process that detects when a lead is bad and automatically issues a refund. This benefit has been
offered to [redacted] should it have ever been requested. Doing so would have avoided the need for this sort of situation.
Please review the enclosed material that outlines [redacted]'s account and usage and proves that we have provided the products
and service that was requested. Contact us to further discuss this issue as needed.

Yeah, I called them and told exactly what I stated on this compliant numerous times. I was declined to be able to receive a refund and once they closed my account to basically dump leads to eat up the rest of the balance. I was set up not receive leads on the weekend but, after calling to cancel I received them on the weekend too. Out of the 26 so called leads 1 person actually wanted a quote. Also, the dumped leads after cancelled could not returned if they were invalid. Stay away from them and I will make sure every agent I know stays away. If they would have refunded me or at least waited for me to call to set up live lead transfers for the rest of them, I would be so disgusted with them. Out of all the people I talked to, someone called me to ask if I would like to use the rest of the balance of live transfers, I said I will call you back since the account was supposed to froze but, instead the dump leads rolled in. Thanks Contactability for wasting my time and worse, my money.

Nicholas G** and his team at Contactability have been a pleasure to work with. Their lead center has been better than any lead source I have used; and I have used many. I highly recommend them and their "live transfers". My closing ratio is very good with this agency and I enjoy the analytics and way it's set up. Very easy to work with both personally and technically. They have a great way set up where it doesn't make it an inconvenience for the clients and relationships are huge to build with the right bridge. I am very puzzled by some of the reviews saying they won't refund. I have never had a refund "denied"--not once! They are also very reasonable with refunds for potential "bad leads" as every lead source gets them every now and then. ---

We recently received notification that our customer [redacted] has filed a dispute claiming that services delivered did not satisfy our digitally signed usage agreement. Wedeny these claims and request that this dispute be overturned in our favor. We fully cooperate with this investigation...

and have reviewed these claims and are providingevidence to prove that we fulfilled our usage agreement and delivered products and services that both parties have agreed upon during the creation of [redacted]'s account.Since March 3, 2016 2:45 pm Contactability.com has delivered a total of 46 leads to [redacted]'s account. During this time we have notified [redacted]upon every product delivery. In addition we have also notified [redacted] every time the account was billed. In this case the account was billed 1 times sinceMarch 3, 2016 2:45 pm.
Each of our customers are assigned an account manager to ensure our their needs are met. In addition to this service we issue refunds upon request or with our automaticrefund process that detects when a lead is bad and automatically issues a refund. This benefit has been offered to [redacted] should it have ever been requested. Doing sowould have avoided the need for this sort of situation.
Please review the enclosed material that outlines [redacted]'s account and usage and proves that we have provided the products and service that was requested. Contactus to further discuss this issue as needed.

I did not sign an agreement.  Was not given any terms of service. I was told when I asked if I could cancel if the leads were not good and was told I could check them out and in a couple days if I saw they did not work I could cancel at any time.  They did at no time indicate I was locked in for the duration of leads (weeks) that my deposit would pay.  I did not sign or agree to a non-refundable deposit.  1/2 the leads are not real people.  I have software that proves this. I sell some insurance policies that have a non-refundable deposit.  I have to clearly communicate the deposit is non-refundable and have to have it in writing to the client.
Thank you for your assistance.

I never received anything in writing stating that if I was unhappy, I would not be able to get my money back. Everything was done over the phone and I never saw, received or signed any contract.

I have given this company thousands of dollars for being their customer for over a year and a half. Service work started out going pretty good but has since gone to shambles. I have been told things that did not come true and had many situations that should have been refunded that were not. Will definitely not be working with Contactability anytime in the future.

We are sorry to hear about your experience.  Your cancellation request has been processed and refund will be issued with 5-7 business days.Regards,Contactability Client Services Team

You continue to not listen to what I am saying. You have not given me credit for calls that clearly fall within your guidelines. Your credit process is poor where I made several phone calls to try to get things taken care of and the response I got was it was submitted and it was denied sorry we have absolutely no power to help you any further. I want absolutely nothing to do with Contactability other than I want my money back. Until you have given me my money back for at least the 11 calls there is no satisfactory option that you can provide where I would even imagine to continue to work with Contactability.

I am very sorry about the challenges with your account.  There were 3 leads that you were charged the higher rate on, one was returned and we were waiting to see if you needed the others returned.  As a courtesy, I went ahead and credited your account $19 (the pricing difference on the...

two leads).I have verified that your account is set up to get exclusive leads.  When people are shopping online, they will sometimes go to multiple websites or even forget that they submitted their information.  That is why we have a very easy return process, as you know from submitting two leads for return that have already been approved.
Per our terms and conditions (https://contactability.com/pages/terms.html), when someone cancels, we deliver any remaining balances in the form of leads.  I am confident that your account manager will be able to assist you going forward to make sure you are getting health insurance leads that meet your needs.  
Please give us a call at ###-###-#### to speak with your account manager.  Thank you for your business.

We have bought exclusive Homeowners leads from this firm. The leads provided were of poor quality. We are in Florida and many of the leads were older Frame homes. Many of the prospects stated "We did not ask for a quote" when we contacted them. Then it takes about one week for this firm to credit the account with a replacement lead. If you decide to cancel the contract they will not refund any money....only leads until money is used up. We will never use this outfit again!

They did not answer my complaint. I have been using Contactability for several months and have noticed a lot of errors with their lead process. They guarantee high quality leads and are exclusive to me as they explained, that is why I have been paying top dollar for each lead, $35-$45 for each lead. I have not sold one lead, because of Contactability not delivering what was promised. I have had most of the callers call me not requesting a quote, dialed the wrong number, or they did not meet the filters that Contactability was supposed to have set up for me. I have tried to resolve issues with company. I have spoke to several employees and each one tells me something different. This company had my account on auto rebill and once my account drops down to $50 balance they charge me another $100 each time. However, this was due to bad leads. If leads were accurate I would have no issue paying for more leads. This company would send me the same lead 2-4 times causing my account to drop down to $50 and then charge me another $100. They should not be charging me each time for the same caller calling in. The quality of their leads are horrible and inaccurate. Now I want to cancel my account and get a full refund which they will not honor. If the company cannot deliver what I expected then why keep my money and say, "Frank, I can't refund you the money in your account, but we can use it towards more of our leads". If they cannot provide an accurate lead then why would I accept this? I just want to cancel and have all my money credited back to me or my bank account. I have supplied emails for the Revdex.com to see how inaccurate this company is with their leads. I would like Contactability to refund me $500 as this is what I have invested in their bad leads.