Convergent Outsourcing Inc

Please view the attached PDF file
ConvergentDecember 08, 2016Revdex.comP.O.Box DuPont, WA 98327*** *** *** ** ** *** Convergent account# *** account # Date placed Amount placed*** *** 05/07/ $977.75*** *** 10/13/$1348.15To Whom It May Concern,Convergent Outsourcing has received *** *** additional inquiriesThese accounts were placed in our office and are owned by *** placed the accounts in our office to collect a balance on their behalf.The account ***with *** was placed in our office on 05/to collect the balance of $on their behalfThis account shows that it was opened with *** on 5/20/2004.The records reflect a delinquency date of 12/12/2006.The dates provided to *** *** have not changed.We are sorry to hear *** has been a victim of fraudWe will mail the fraud packets to the address provided in this complaintPlease have *** *** fill out and gather the necessary information to return to *** fraud management team*** *** may contact *** directly to ensure resolution in this matter is found.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: The number they provided is not ***'s phone number I looked up the number they provided in their response letter, 1-877-380-6578, and it is associated with a telephone phishing scamThe real *** has confirmed there is no account as they claim Sincerely,*** ***

Complaint: ***
I am rejecting this response because: The issue is that the name on the letter isn't me. My complaint is the fact that the letter they issue shows: ** *** ***. That is not me. This how it's addresses: Dear ** *** ***.Please read what you send out to individuals. I'm not ** *** ***

To Whom It May Concern,Convergent OutsourcingInchas received Ms***'s disputeT-Mobile placed this account in ouroffice to collect a balance of $on their behalfConvergent Outsourcing believes the informationreported to the credit bureaus was reported with both fair and accurate
information.Convergent Outsourcing mailed a validation notice to Ms*** on 12/02/2016, to the addressprovided in this communication from your officeThis notice included Ms***'s right to dispute thebalanceWe also made several attempts to reach Ms*** by phoneTo date, this communication wehave received from your office is the first communication we have received on behalf of this account.Convergent Outsourcing has closed this account in our office and returned it toT-MobileWe will requestour information be removed from the credit bureausWe do not own the account and therefore wecannot guarantee resolutionIf Ms*** has any further inquiries regarding this matter she maycontact T -Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Lead Compliance Representative

Complaint: ***
I am rejecting this response because: I contacted *** *** and they have told me that this account no longer belongs to them but to Convergent Outsourcing INCbut the thing is Convergent is NOT licensed to take debt in the state of Florida that is why they are saying I need to contact *** ***The lady at *** *** said that they have NO dealings with this account at all!! If you visit *** it will show you that Convergent is not licensed (I also attached a screenshot showing that) so they need to take this off all of my credit reports ASAP I have attached the paper work showing that Convergent is the company that has the debt but they are not licensed in the state of Florida I'm asking that they take care of this in a speedy manner thanks!

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Complaint: ***I am rejecting this response because:
I repeat my complaint regarding receiving no written communications from convergence regarding their intent to report to the credit bureaus per the FCRA and don't believe " As appropriate ", to be a definitive they will remove the derogatory law breaking remark from my credit file
No email communication was made by me to them regarding a sprint account, I repeat my complaint they should show proof of their attempt to communicate in writing with me days before the 5/27/date they reported to the credit bureau.$for each violation occurrence still stands
I did receive a phone call from an unidentified person who asked that I verify my social which I declined this person then said they were calling regarding my sprint account which I let them now I hadn't had a sprint account in five years perhaps they were looking for my ex wife plaintif
Now that it has been communicated that Sprint think that I owe them money I again quote the law that no communication attempt has been made in writing by sprint to attempt to determine my ownership of a bill or an ownership of the said debt prior to reporting to the credit bureau or since therefore again violating my rights under the FCRA
I have had no accounts with Sprint, made no payments authorized no services from which this debt could have occurred , no attempt has been made to communicate to me by them prior to sending their account to this collection agency , I therefore view this entire affair as frivolous and demand all reference be removed from my credit file immediately
Eight days before I send this to the state Attorneys office, I will not attempt to classify this as fraud , Convergent have broke the law remove the credit bureau filing and send me a letter of apology informing me the matter is closed.Sincerely,*** ***

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
Sincerely,
*** ***

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To Whom It May Concern, Convergent Outsourcing has received Mr*** complaintSprint placed this account in our office on 06/20/to collect a balance of $on their behalfUpon investigation of Mr*** complaint the phone calls were reviewedConvergent Outsourcing was unable
to substantiate Mr*** claim that our agents came off in a threatening or aggressive mannerWe found the agents spoke to Mr*** professionallyWe are also unable to substantiate the claims Mr.*** had to ask for a supervisor ten timesOn one occasion there was not a supervisor readily available to take his callMr.*** was advised that a supervisor from our office would return his callThe next day Mr.*** was called by, and spoke with a supervisor returning his callIn response to this communication, it appears Mr*** has found resolution in this matter with Sprint directlyThe account has been closed and we are no longer handling this matterShould Mr*** have any further inquiries please have him contact Sprint directlyWe appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourc*** Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Convergent Outsourcing has received Ms.***'s dispute and the request that we cease communicationGalaxy Asset Purchasing, LLC placed this account in our office 11/20/to collect a balance on their behalf.To date this is the first communication we have received from Ms***, notifying
us that she disputes owing a balance.In response to this information, we have ceased communication The account has been placed in a dispute status so this information may be investigatedIf Ms*** has any documentation showing the balance has been paid she may fax it to ***, and we would be happy to forward this information to Galaxy Asset Purchasing, LLC in an attempt to help Ms.*** resolve this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing has received Mr***'s complaintOn 03/08/2017, Verizon Wirelessplaced this account in our office to collect a balance on their behalfOn 03/30/2017, Mr*** advised our agent that he was disputing this accountThe account wasplaced into a dispute status and collection
efforts were suspended so we could forward thisinformation to our client.Later that same day we received a written letter from Mr*** disputing this accountConvergentOutsourcing placed a cease communications status on the account so we could forward Mr***'sdispute letter to Verizon Wireless.In response to Mr***'s request for validation we have requested docwnents for this account to bemailed to his addressThis account remains in a disputed status and we have suspended collectioneffortsWe do not own this account and therefore we cannot guarantee resolution in this matter.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:I am rejecting this response because: This loan was taken out in There has been numerous correspondence, changed many hands and a resolution I kept my file on this and I am attaching most correspondence that would fit on this response There is more I suggest Convergent do their homework I expect a letter from them stating that they have a claim If I do not hear in days, I will send this off to my attorney for legal action against this company attachements
Sincerely,
*** *** *** SUPPORTING DOCUMENTS REDACTED BY Revdex.com***