Convergent Outsourcing Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern, Convergent Outsourcing has received Mr*** complaintSprint placed this account in our office on 06/20/to collect a balance of $on their behalfUpon investigation of Mr*** complaint the phone calls were reviewedConvergent Outsourcing was unable
to substantiate Mr*** claim that our agents came off in a threatening or aggressive mannerWe found the agents spoke to Mr*** professionallyWe are also unable to substantiate the claims Mr.*** had to ask for a supervisor ten timesOn one occasion there was not a supervisor readily available to take his callMr.*** was advised that a supervisor from our office would return his callThe next day Mr.*** was called by, and spoke with a supervisor returning his callIn response to this communication, it appears Mr*** has found resolution in this matter with Sprint directlyThe account has been closed and we are no longer handling this matterShould Mr*** have any further inquiries please have him contact Sprint directlyWe appreciate the opportunity to respond

RE: *** ***
Case#: ***
Convergent account#: ***
*** *** account#: ***
To whom this may concern,
Convergent Outsourcing Inchas investigated ** *** complaint. This account was placed in our office by our client *** *** on
4/16/to collect $on their behalf. We mailed two validation letters 4/17/and 6/01/to the address we have on file. We are sorry to hear ** *** was unable to get through to an agent to discuss this matter
Convergent Outsourcing, Incis a licensed collections agency that only collects on accounts placed in our office by our clients. We do not attempt to scam consumers
In response to this complaint, we have closed the account from our office and returned it to our client. We have requested our information for the above referenced account to be removed from ** *** credit report. If ** *** has any further inquiries please have him contact *** ***, and provide the account number referenced above to ensure this matter is resolved. Convergent in no longer handling this account
We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because: Convergent still hasn't provided me with a contract or any documentation bearing my signatureSupplying a doctored Sprint bill is in no way any form of verification or validation of a debtOnce again if Convergent is unable to provide me with valid proof and not a doctored sprint bill bearing phone numbers I was never associated withI'd like to have this account removed from my credit report immediately!
Sincerely,
*** ***

An agreement was reached from my previous Revdex.com complaint to remove t-mobile collection from credit report on April 7th, The collection was removed for a few weeks and then re-reported to Experian and Equifax on April 21stConvergent Account # ***I have the letter from Compliance Representative Mattie G***. I would like the collection removed and to stay removed from my credit reports

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I am rejecting this response because:I am requesting that this business provides proof/ validation that this inaccurate account belongs to meOnce again this agency has failed to validate that this inaccurate account belongs to meThis company has blantantly denied my rights as a consumer to be entitled to any validating reason why they would choose to attach/report this inaccurate account to my credit reportsThis company has again insisted that this ONE page bill provides with TWO lines of validation that this account belongs to meAs a business this agency should be able to provide documented telephone recording conversations that truly validates this account was being attempted to be settled by myselfIt is the responsibility of this agency to obtain validating information with the company "SPRINT" such as a form of contract if they are pursuing an important matter as such and destroying my credit worthiness a consumer by reporting inaccurate accounts on my credit report It appears that according to this response Convergent Outsourcing Incis ONLY concern is "collecting money" rather than providing accurate information, for there reasons of not obtaing a contract from SprintThis continues to be an unfair and unlawful pursuit by this company to take advantage of a consumer rightsI request that Convergent Outsourcing provides validating proof of substances that this account belongs to , instead of persistently sending a One page bill as their indication that is account was owed by myself, that services were obtained by mePlease provide a copy copy of the "settlement" and recording that you indicated I was an active participant legally.
Sincerely,
*** ***

Re: ID # *** ***,*** To Whom This May Concern, Convergent Outsourcing, Inchas investigated Mr.***'s latest interactions with our officeWe have found that a consumer, by the name of ** ***, with the phone number *** *** has placed Mr.***'s phone number (*** *** on
her line as the number to forward her calls toAs a courtesy, we have removed Ms*** phone number ending *** from our systemMr.*** should no longer receive calls from our officeWe appreciate the information that was provided to better assist us in investigating this matterWe do apologize about any inconvenience this may have caused you

Re: ***, *** Case#: *** Convergent account #:R-*** Midnight Velvet account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintWe recently responded to a complaint received in regards to a payment that we had misapplied to
this accountIn our response we explained that the payment that was misapplied to this account would remain posted to this account so he would not have a balance owingThe account we should have posted the payment to was paid off by ConvergentThis was done at our expenseWe are unclear what the issue is with the Midnight Velvet account as the account does not have a balance owingOur position remains the sameI have attached the previous response that was provided to the Revdex.com on 02/10/Mr*** may consider this response an acknowledgment that the Midnight Velvet account placed in our office on 01/13/2014, with a balance of $for account the number *** has been paid in fullConvergent Outsourcing can also confirm the account placed in our office by Swiss Colony 01/1312014, with a balance of $with an account number of ***, has been paid in full
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Re: Case #: *** ***, *** Convergent Outsourcing account #: R-*** PayPal, Incaccount#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated Mr***'s complaintPayPal, Incplaced this account in our office 02/01/2016, to collect a balance on
their behalfConvergent Outsourcing only collects on balances placed in our office by our clientsOn 02/09/2016, Mr*** spoke with an agent in our office and advised he believed the account to be fraudulent and had prior identity theft issuesThe collection activity had been suspendedIn response to Mr***'s complaint, we have closed the account from our office and returned it to our client, PayPalWe do not own the account therefore we cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact PayPal's customer support, at 1-877-380- referencing the client account number listed aboveWe appreciate the opportunity to respond

Please see attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inc.has received *** *** complaint*** placed this account in our office on 08/16/2016.On 09/30/2016, Convergent Outsourcing, Increceived a certified letter from *** *** notifying us that he has never had any
dealings with ***, and that he had disputed this account with a previous agency a year earlier*** *** requested all documentation for the account be sent to him within days.On 9/30/2016, the account was placed into a dispute status and collection efforts were suspendedConvergent Outsourcing, Incordered the requested documentation from our client.We are sorry to hear *** *** may have been a victim of fraudWe have closed the account in our office and returned the account to our client, ***Convergent Outsourcing, Incwill request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolution.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing Inchas received the additional information provided by Mr***In the initial communication sent to our office from Mr***, did not provide the name of the original creditor nor did the contact information provided in his dispute match our recordsReliant Energy Retail Services, LLC placed this account in our office 08/18/to collect a balance of $on their behalfTo date we have not received any prior communication Mr*** disputes owing the balanceIn response to this complaint, the account has been placed in a cease communication statusWe will request our information for the above referenced account be removed from the credit bureausWe will forward a copy of Mr***'s complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact Reliant Energy Retail Services, LLC directlyWe appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: technically I am accepting the response but want the company to know that I am not the only person living hereThere has been no message left to know which person it was for so I sent thisIf it was meant foe me, *** or ***, they should have left a message stating for whom the call was meant.Sincerely,*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

I'll wait for the responseThem Galaxy Portfolio, LLC is the scammerThey must have got my SSN or other information to make this claimPlease help.

To Whom It May Concern, Convergent Outsourcing has received Mr*** complaint Comcast placed this account in our office on 07/20/to collect a balance of$on their behalfUpon investigation of this complaint we have reviewed the phone calls for this account We found that no
request to cease communication was received until 08/19/2016.On 8/19/2016, Mr.*** stated that he disputed owing any balance and had paid the account a year priorMr*** requested that we cease communicationOn 08/19/2016, the account was placed in a cease communication status and no further attempts have been madeWe are unable to substantiate Mr*** claim that we have continued to contact him after he had requested that we cease communicationConvergent Outsourcing honored Mr.*** verbal request on 08/19/We have not received any written communication prior to today's date on behalf of this account In response to receiving this communication, Convergent Outsourcing has closed the account as a dispute in our office and returned it to our clientComcast We do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries, please have him contact Comcast directly, as we are no longer handling this matterWe appreciate the opportunity to respond

Complaint: ***I am rejecting this response because:
First and foremost, it is unlawful to report a debt/collection on a person's credit file that is invalidated and without the proper documentation or proof to do soBefore reporting a collection to someone's credit file you must first validate that it is the correct personIn this case you have not done so because this is not my accountPlease REMOVE this account from my TransUnion, Experian and Equifax credit fileYou can send the fraud paperwork to be completed but more importantly the immediate action I'm requesting of your company is to send me a letter confirming that you have closed this account in my name and have removed your tradlines from all of the credit bureaus I have listed aboveAny resolution other than the removal of this account from my TransUnion, Equifax and Experian credit reports is unacceptable to me and will be rejected. Sincerely,*** ***

Re: ***, *** Case #:*** Convergent account#:T-*** Pinnacle Credit Services, LLC account#:*** Original Creditor: AT&T Wireless To Whom It May Concern, Convergent Outsourcing Inchas investigated Mr***'s complaintPinnacle Credit Services, LLC placed
this account in our office 09/25/to collect a balance of $on their behalfTo date we have sent two notices to the address on*** *** *** **The most recent notice that was mailed to Mr*** and it did offer a settlement amount to close out the balance at a reduced rate of$ if paid by 04/10/2016.There were also two other repayment options available on that noticeOn 02/16/2016, we received a phone call from Mr***'s spouse *** *** who stated the account was past the statute of limitationThe statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute accountIn response to this complaint, the collection activity has been suspended and we have added Mr***'s phone number to our "do not call list"We have not reported our information for the above referenced bill to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientShould Mr*** have any further inquiries regarding this matter, we suggest contacting Pinnacle Credit Services, LLCWe appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to thank the Revdex.com
and Convergent for their very quick action in this matter and would urge Convergent to verify debts before sending them to the credit reporting agencies
Sincerely,
*** ***