Convergent Outsourcing Inc

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI find the company to be telling you a lie I have three children and they have reached out to them all numerous times if I need to print out my phone list I will and as for sprint I have yet to receive my final bill I have no idea how and where these charges have come from however I will accept this response
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing has received Mr***'s request for validationDirecTV placed thisaccount in our office on 12/02/2016, to collect a balance of $1,on their behalfTo datethis is the first communication we have had regarding this accountConvergent Outsourcing has
placed this account in a disputed status and we have requestedvalidation from DirecTVWe will mail the documents to Mr*** once they are received.In response to this communication, Convergent Outsourcing has closed this account andreturned it to DirecTVWe will request our information for this account be removed from thecredit bureausIf Mr*** needs further assistance he may contact DirecTV directly asConvergent Outsourcing is no longer handling this accountWe appreciate the opportunity to respondRespectfully,Mattie G***Compliance Representative

Complaint: ***
I am rejecting this response becauseThat is the issue that is the address you have on the other account is not my address and has never been my address I am not sure how you obtain see this info I have not received a correspondence so I do not have the information you are requesting only the screen shot I record from credit karma showing it’s been added to my credit report
Sincerely,
*** ***

To whom this may concern,Convergent has received and Investigated Mr.***'s complaintThis account was placed in our office on 08/13/2015, to collect $on behalf of our client *** Services CorporationConvergent Outsourcing is a licensed collection agency and only collects on balances
placed in our offices on behalf of our clients.We are not in the business of scamming consumers.On today's date 09/04/we received a call from Mr***, who at that time advised us of his dispute and requested proof of the debt owedThe account was placed in a dispute status and the collection activity has been suspended.In response to Mr***'s complaint the collection activity has been suspended and the account is in a cease communication statusWe do not own the account therefore cannot guarantee the outcomeIf Mr*** has any further inquiries please have him contact *** Services Corporation.We appreciate the opportunity to respond.Respectfully, Sarah K***Compliance Representative

Convergent Outsourcing has received Mr***'s complaint DirecTV placed this accountin our office on 09/11/2015, to collect a balance of$on their behalf.On 03/18/2017, Convergent Outsourcing received notification that this account was beingdisputed as fraudulent through the credit
bureauThe account was placed into a dispute statusand collection efforts were suspended.On 04/03/2017, we mailed Mr*** a letter explaining how to file a fraud claim directlywith DirecTV.On 04/10/2017, this account was dosed with Convergent Outsourcing and returned back toour client, DirecTVConvergent Outsourcing requested our information for this account to beremoved from the credit bureaus on 04/02/2017.Mr*** may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-800-860-Ext ***We will forward a copyof this complaint and our response to DirecTV in an effort to help Mr*** findresolutionConvergent Outsourcing does not own this account so we cannot guaranteeresolution in this matter.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office02/24/2011,to collect a balance of $on their behalfOn 01/11/2016, we did send an offer to settle the account for $ if paid by 3/11/Convergent Outsourcing only
collects on balances placed in our office by our clients.We do not attempt to scam consumers.To date, this is the first communication that we have received from Mr***, requesting for validation of the balanceThe following information has been provided from Sprint:Account reflects the balance of $306.59; acct was cancelled01/05/for nonpayment; charges are for usage and overage for phone numbers *** and *** for bill period Sep 01-Sepbilled 10/04/08;plus late fees and taxes; last payment of $posted on 03/17/09In response to this complaint, we have requested statements be mailed to Mr*** at the address we have on file validating the balanceThe account has been placed in a cease communication status.Our information was requested to be removed from the credit bureaus on 06/06/2015.We appreciate the opportunity to respond

Re: ***,***Case #:***Convergent account#:*** ***account#:***To whom this may concern,Convergent Outsourcing Inchas investigated Mr***'s complaint*** ***
placed this account in our office08/23/to collect $on their behalf.On 11/03/2015, Mr.*** spoke with someone in our office and advised us at that time that he disputed owing the balance.The account was placed into a disputed status at that time and collection activity had been suspended.In response to Mr.***'s complaint we have closed the account in our office and returned it to our clientWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Mr*** has any inquiries please have him contact *** *** as we are no longer handling the account.We appreciate the opportunity to respond

Thank you for providing the additional information, if Mr*** has anything showing this was a settlement amount we are happy to forward any supporting documents to Sprint.Our response remains the same, we have requested statements be mailed to Mr*** at the address we have on file validating the balance The account has been placed in a cease communication statusOur information was requested to be removed from the credit bureaus on06/06/2015.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received Mr***'s disputeSprint placed this account in our office on12/05/2016, to collect a balance of $on their behalf.Upon investigation of Mr***'s dispute we were able to identify through Sprint's iCare system thatthe account
*** with Sprint, consisted of three phone linesThe phone lines on this accountwere ***, *** & ***.Sprint's records reflect that the phone lines *** & *** were ported out to a newcarrier on 09/19/The line *** appears to be the same phone number Mr*** hasprovided as a contact phone number to his communication to the Revdex.com.Sprint's records reflect that the third line on Mr***'s account *** remained active untilJanuary 2015.Convergent Outsourcing has placed the account in a disputed status and suspended the collectionactivityWe have attached statements copies obtained from Sprint for Mr***'s reference.We appreciate the opportunity to respond.Respectfully,Sarah K***

Subject: We have not received your responseI thought I sent you a response Convergent Outsourcing Inc did contact me and said that they will contact the Galaxy portrait in Las Vagus but no response yetI was awaiting your responseWould you please still look into this case as I do not want this company place any kind of debt on my credit reportThank you.Re: ID # ***- Convergent Outsourcing IncDear *** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciated the prompt attentionResolved in a classy and professional manner by Mrs Sarah K
Sincerely,
*** ***

Re: ID# *** ***, *** Convergent Outsourcing account#:B-*** Verizon account #: *** To whom this may concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintVerizon placed this account in our office to collect a balance of $on their behalf
In this complaint Ms.*** states this is for wireless serviceThis above referenced account is landline servicesUpon investigation, I have reviewed the phone calls that took place on 01/25/I did find the agent did not explain to Ms*** that we could request the final bill in question on Ms***'s behalf and place the account in a disputed statusWe apologize and ensure this agent will be counselled on this matterIn response to this complaint, we have requested an explanation of charges from Verizon that will be mailed to Ms*** at the address we have on fileThe account has been placed in a disputed statusWe have not reported the above referenced account to Ms***'s creditWe appreciate the opportunity to response and apologize for any inconvenience

Convergent Outsourcing Inc. has investigated *** ***'s complaintGalaxy Asset Purchasing, LLC placed this account in our office 09/27/13, to collect on their behalfTo date this is the first communication we have received indicating that *** *** believes
the account to be fraud.In response to this complaint, we have placed the account in a disputed status.The collection activity has been suspended so that this matter may be investigatedWe have not reported our information for the above referenced account to the credit bureaus.We will provide a copy of this complaint and our response to our client

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Ms***'s complaintWith the information provided in this communication from your office, I was unable to deduce the account in question.Ms*** states in her communication to your office that she has logged in to
Convergent Outsourcing's websitePlease have Ms*** provide one or more of the following information to locate the accountin question; the Convergent Outsourcing account number, Client account number or the full mailing address that Convergent' s notice was mailed to.We look forward to help Ms*** find resolution in this matter

Convergent Outsourcing, Inchas investigated Mr***'s complaintTXU Energy Retail Company, LLC placed this account in our office to collect a balance on their behalfTo date this is the first communication we have received on this account, notifying us that Mr*** believes the account
to be fraudulent.We are sorry to hear Mr*** may be a victim of fraudIn response to receiving this information, the account has been closed from our office and returned to TXU Energy Retail Company, LLCWe did not report the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our clientIf Mr*** has any further inquiries please have him contact TXU Energy Retail Company, LLC directly, as we are no longer handling this account.We appreciate the opportunity to respond