Convergent Outsourcing Inc

To Whom It May Concern,This letter is in response to Mr***'s complaint we recently received from your officeWe appreciate theopportunity to respond Mr***'s concernsWe have reviewed the complaint and the related matterAs aresult of our investigation we have made the following
determinations:Our Compliance Department's review discovered the issue that Mr*** describes in his complaint on04/24/2017.These types of issues are taken very seriously at Convergent OutsourcingWe work diligently to ensure thatour agents maintain the utmost professional behavior at all timesWe appreciate Mr*** bringing this matterto our attention, and ensure you that we have performed any necessary disciplinary action.In response to Mr***'s request we have placed the phone numbers of *** and *** onour "do not call' list.We sincerely apologize to Mr*** on behalf of our agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***l ***

Convergent Outsourcing, Incis has investigated Mr***-***'s complaintSprint placed this account in our office 11/17/2011,to collect a balance of $325.60on their behalf.Our records indicate we have sent two validation notices to Mr.***-***'s address we have on fileThe first
notice was mailed on 11/21/2011.The second validation notice offering a reduced amount to settle was mailed 03/19/2015.The address we have on file for Mr.***-*** is the same address that was provided on this complaint.In response to this complaint, I have requested another validation notice be mailed to the address provided.Please allow mailing time frame to receive in our validation notice in the mail.We appreciate the opportunity to respond

Re: *** *** Case #:*** Convergent Outsourcing account#: *** *** *** account#:*** Debt description:*** *** *** ***
To whom this may concern, We have investigated Ms*** complaint*** *** *** placed an account in our office 08/31/to
collect $on their behalfConvergent Outsourcing is a licensed collection agency who only collects on balances placed in our office on behalf of our clientsWe are not in the business of scamming consumersUpon investigating this complaint, I have found Convergent Outsourcing received one call from an unidentified party on the 09/14/The agent provided her name and the name of our company at the time of the callThere were no unanswered questions as the party on the phone asked we not call this number anymoreThe agent did mark the number *** bad in our system, so that we would not continue to callIn response to the complaint, we have closed the account in our office and returned it to our clientIf Ms*** has any inquiries please have her contact *** *** *** as Convergent Outsourcing is no longer handling the accountWe appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have paid the debt to Sprint through Convergent when Convergent first bought the debt from the previous creditor PinnacleIt's not my fault that Sprint, Convergent and Pinnacle cant keep their records kept up to dateThe Minnesota Attorney General told me to simply contact Convergent to have them remove it from my credit reportI can't believe this is happeningAttached please find the letter from Convergent that the debt is paid in full to SprintI had only one account with themWHAT ELSE DO I HAVE TO DOSPRINT HAS BEEN PAID

Convergent Outsourcing, Inchas received Ms***'s complaintSprint placed this account in ouroffice on 11/14/2014, to collect a balance of $on their behalf.Convergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on
03/30/Our position in this matter remains the sameAttached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/30/forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate information.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: they lied on response.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: Case # *** *** *** Convergent account#:s-*** *** *** ** account#:*** To whom this may concern, Convergent Outsourcing, Inchas investigated this complaint *** *** *** placed this account in our office to collect a balance of $3685.26, on their behalf
10/09/In response to this complaint the account with *** *** ***has been closed from our office and returned to our clientWe do not own this account and therefore we cannot guarantee resolutionWe will forward a copy of your complaint and our response to our client If you have any inquiries please contact *** *** ***, as Convergent Outsourcing is no longer handling the account We appreciate the opportunity to respondRespectfully,

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaint I was unable to locate any account in our office with the information *** *** has provided.Convergent Outsourcing would like to resolve this matter; however we require additional information to
locate the source of the calls being received Please have *** *** provide the date the calls have been received, the time the call was received local time, and the number that appears on the caller identification when the call is received.In addition, when the calls were received did an agent or automated system request to speak with any specific party? Are the calls directed to a specific extension at *** *** *** ?I have confirmed that the phone number provided in this complaint was placed on our "do not call" list prior to this complaint.*** *** may contact me personally via email at s*** ***to provide as much of the information requested as possibleOnce I receive this information, I will have our system support analyst attempt to trace the source of *** ***'s unwanted telephone calls.We apologize for any inconvenience we may have caused and hope to help find a resolution to this matter

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing, Inchas received Mr***'s dispute.On 02/29/2016, Dish Network placed this account in our office to collect $on their behalfIt appears from the information I have read in this dispute that the issue is with the original service provider Dish Network.On 03/07/2016,
Mr*** spoke with an agent in our office and advised that he disputed the amount being billed.The account was placed in a disputed status and the collection activity was suspendedOn 03/17/2016, we mailed documentation to Mr*** with an explanation of the charges.On 03/25/2016, we received a written letter of dispute from Mr***The account had remained in a disputed status.In response to receiving this information, we have ceased communication and notified our client, Dish NetworkWe do not own the account and therefore cannot guarantee resolutionf Mr*** has any further inquiries please have him contact Dish Network directly, as we no longer hold interest in collecting this balance.We appreciate the opportunity to respond

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Re: Case #*** ***,*** Convergent Account# *** Jefferson Capital Systems, LLC Account# *** Debt Description: Citibank Visa To whom this may concern, Convergent Outsourcing, Inchas investigated Ms***'s complaintOur client, Jefferson Capital Systems, LLC, placed
the above-referenced Citibank Visa account with us for collections on 06/08/to collect a balance of$In Ms***'s complaint she states she has previously asked Convergent Outsourcing to stop callingUpon investigation we found that for this account there has only been one communication by phoneThe party on the phone would not identify themselves, nor did they ask that we no longer call themOn 02/15/2016, we mailed a validation notice that offered a reduced amount to close the balance if it was paid 04/15/2016.This notice included Ms.***'s right to dispute the balanceIn response to receiving this communication we have closed the account from our office and returned it to our client, Jefferson Capital Systems, LLCOur client has also notified us that, in order to resolve Ms***'s stated dispute, they have terminated collection effortsThank you for the opportunity to respond

Convergent Outsourcing, Inchas reviewed Ms.***;s responseThe information referenced in our response reflects the information we have for Ms***Convergent outsourcing did not provide Ms*** with account information that did not belong to her
In response to the information, our position remains the sameConvergent Outsourcing did not report the above mentioned account to the credit reporting agenciesWe will forward a copy of this complaint and our response to our clientIf Ms*** has any further inquiries regarding this account please have her contact *** Wireless, as we are no longer handling the account

To Whom It May Concern,Convergent Outsourcing has received Mr***'s disputeSprint placed this account in ouroffice on 07/25/2016, to collect a balance of$on their behalf.On 08/01/2016, we mailed the validation notice to Mr*** at the same address he provided tothe RevDex.comThis notice included Mr***'s right to dispute the balance owed.To date, this is the first notification we have received on behalf of this account notifying us, that Mr.*** disputed the account.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate informationAttached are statement copies obtained from Sprint,validating the balance owed.We will forward a copy of the communication from the Revdex.com and this response toour clientThis account has been placed in a disputed status and the collection efforts have beensuspendedThe credit bureau has been updated accordinglyIf Mr*** has any furtherquestions he may contact Sprint directly.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because:
I do not understand how this company states that they will request it be removed, but they are not the owners.
They are the company listed in my reportI was not notified, and even within their response, given the wrong address, there was not days notice given to disputes this claim
Sincerely,*** ***

Convergent Outsourcing has investigated Mr***'s complaint Upon investigation of Mr***'scomplaint, the call on 03/23/was reviewed.We have researched the account and were unable to verify Mr***'s claim of our agent's rudeness.To protect consumer information our company policy is
to ensure that we are speaking to the correctparty so that we do not disclose personal informationAsking for the last four digits of the social securitynumber and address are forms of identification we use.Convergent Outsourcing has ceased communication as requested by Mr*** in this communicationto the Revdex.com.In response to Mr***'s complaint, Convergent Outsourcing has closed the account in our office andreturned it to DirecTVWe have requested our information for this account be removed from the creditbureausConvergent Outsourcing does not own the account and therefore we cannot guaranteeresolutionWe will forward a copy of this communication and our response to our clientMr***may file fraud directly with DirecTV via: www.directv.com/notmyaccount or DTV Fraud Dept 800-860-ext ***