Convergent Outsourcing Inc

To whom this may concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint.   Our client, Jefferson Capital Systems, LLC,  placed  the  above-referenced  Bank  of  America  Checking  account  with us  for collections on...

their behalf in 4/13/2015to collect a balance of $542.27.Although Mr. [redacted] indicates this is the first communication he has received from Convergent Outsourcing, we mailed a validation notice on 5112/2015 and1/6/2016. This is the first communication we have received from Mr. [redacted] indicating that he disputes owing the balance.In response to Mr. [redacted]'s communication, we have closed our file and returned the account to our client.We have not reported the Bank of America Checking account to the credit bureaus. Jefferson Capital Systems, LLC, has notified us they have terminated collection efforts.The account with T-Mobile was placed in our office on 1/24/15,to collect a balance of $608.64 on their behalf.To date this is the first communication we have received from Mr. [redacted] indicating that he is disputing owing this balance.In response to receiving this communication we have closed the account from our office and returned it to our client, T-Mobile.We have requested our information be removed from the credit bureaus. We do not own the account there fore we cannot guarantee resolution. We will forward a copy of the complaint and our response to our client. If you have any further inquiries please contact T-Mobile directly as we are no longer handling the account.

Convergent Outsourcing, Inc. has investigated  Ms.[redacted]'s complaint T-Mobile placed this account in our office 12/26/2015 to collect a balance of $109.72 on their behalf.On 01/11/2016, Ms. [redacted] spoke with an agent in our office and advised she was disputing the balance as  she believed...

 the  account to  have  been  paid.The account  was placed  in  a  disputed  status  and collection activity had been suspended while we investigated this matter.In response to receiving this information, we have closed the account in our office and returned  it to our client T-Mobile.We do not own the account therefore  we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client If Ms. [redacted] has any further inquiries, please have her contact T-Mobile directly as we are no longer handling this account

Convergent Outsourcing, Inc. has investigated this complaint. Worldwide Asset Purchasing II, LLC placed this account in our office 12/12/2014 to collect a balance on their behalf. To date this is the first communication we have received from Mr. [redacted] indicating that  he believes the account...

to  be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communication and placed the account in a disputed status so that this may be investigated. We will forward a copy of this complaint and our response to our client

To Whom It May Concern,Convergent Outsourcing has received Mr. [redacted]'s complaint. We recently responded to a similar complaint Mr. [redacted] filed through the Consumer Financial Protection Bureau. Our response in this matter remains the same. We have attached the response made to the Consumer Fiinancial Protection Bureau on 03/1412017, an explanation of the account provided by T-Mobille, as well as validation of the balance owed.Convergent Outsourcing is no longer handling this account. Should Mr. [redacted] have any further inquiries regarding this matter, he may contact T-Mobile directly.We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they do as they say and remove the collection.Sincerely, [redacted]

Convergent Outsourcing, Inc. has received [redacted] fraud dispute. [redacted] placed this account in our office 08/15/2013, to collect a balance on their behalf.The validation notice mailed to [redacted] on 04/24/2014 included his right to dispute the debt. On 09/15/2016,...

[redacted] phoned Convergent Outsourcing, nc. notifying us that he disputed the account as fraud. The account was noted as a dispute and collection activity was suspended.On 10/12/2016,[redacted] phoned Convergent Outsourcing, Inc. advising that he had received the fraud packet,and did not agree that he should complete it.We are sorry to hear that [redacted] is experiencing difficulty finding resolution in this matter. The account has remained in a disputed status and we have ceased communications per [redacted] request. Convergent Outsourcing, nc. has not reported the above mentioned account to the credit bureaus. We will forward a copy of this communication and our response to our client,[redacted].We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because:
Convergent says they cannot find an account in my name, and they want an account number in order to proceed.  I do not have such a number, because I've never been contacted by Convergent in the first place.  I've only learned their name because they falsely reported a delinquency in my name.  They certainly reported a delinquency to Equifax, yet miraculously don't have a record of my account when it comes time to correct their mistake.  They ended their initial response by asking for my full Social Security Number.  As if I would simply give them my SSN when they have already fraudulently reported me to the credit bureaus and "cannot find a Convergent account in my name".  Convergent can contact me with a secure email, and I would consider giving them more information.  However, considering they have never contacted me in the first place, I will not hold my breath now. I have no faith that this company is even legitimate, other than the fact they responded to the Revdex.com. Unless they take further steps to rectify this situation, the next contact they receive from me will be from my attorney.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I have not been able to make contact with [redacted] via phone or text because they keep asking for a phone number, and I do not have a phone number associated with the account; in addition, I never received a bill from [redacted], just a collection notice from Convergent...Do they have the phone number associated with the account?  And When was services  supposedly used?  [redacted] is associated with [redacted] but they will not address anything...they referred me to call [redacted]...I have attempted to contact them many times and will continue to try...Perhaps I should bring a claim against [redacted]?Sincerely,[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Dear Mr. [redacted]:   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Dear Mr. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Complaint: [redacted]I am rejecting this response because: I do not believe that the account has been closed and I believe that they can guarantee that matter does not happen again seeing how I am just one of the many hundreds who have been outraged by this false or should I say scam attempt to collect a sum on poor unknowing people is ridiculous and I believe with all the complaints that have been made their should be some type of punishment towards scam companies like this. I believe the Revdex.com should make note of all of these complaints and either punish them to the point that they will no longer run these scams or shut them down. But we as consumers of a product that was never purchased to be harassed and belittled into paying a scam company is ridiculous and honestly I do not feel safe knowing that the Revdex.com has not tried to shut them down yet! I want a written letter that the account is closed and not sent back to the original culprits in which during my research have noticed that this original collection agency [redacted] has been thought to be the true owners of this supposed Convergent Outsourcing so if this is true then this vicious cycle will not stop but only lay dormant for a few and then pop back off. Revdex.com please take action against scam companies like these.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted] fraud dispute. Dish Network placed this accountin our office 01/15/2016, to collect a balance on their behalf. To date this is the first communication wehave received notifying us that Ms. [redacted] believes the account to be...

fraudulentIn response to receiving this information, Convergent Outsourcing has ceased communication. We willrequest our information be removed from the credit bureaus. In an effort to help Ms. [redacted] findresolution we will forward a copy of this communication and our response to our client Ms. [redacted] mayfile a fraud claim with Dish Network directly at 1-800-333-DISH or [email protected] appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Dear Miss [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Re: Case #: [redacted], [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. is attempting to investigate this complaint. With the information provided I was unable to locate any information in our system. We are unable to locate an account in our system with the name of [redacted]...

[redacted]. I also attempted to locate information with the address listed in the complaint and did not find any matching information. The phone number provided in this complaint of [redacted] also did not locate any information in our system. In this complaint, [redacted] states that they keep receiving mail and would like it to stop. To fulfill this request we need additional information. Is [redacted] receiving the mail to the address listed in the complaint? Please provide the Convergent account number, client account number or the full social security number so we may locate the information. I have placed the number in this complaint of [redacted] to our "do not call list' to ensure we do not call this number. We appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because:Unable to verify debt 
Sincerely,
[redacted]

Convergent Outsourcing Inc. has received Mr. [redacted] request that we cease communication. On03/22/15, [redacted] placed this account in our office to collect a balance ontheir behalf.On 01/28/2016, Mr. [redacted] notified us, that the account was created fraudulently. Thecollection...

activity was suspended and the account was placed in a disputed status. On02/11/2016, we mailed a fraud packet to the address on file.In response to Mr. [redacted] request, the account has been placed in a cease communicationstatus. We have requested our information for the above referenced account be removed fromthe credit bureaus. We will forward a copy of your complaint and our response to our client. Wedo not own the account therefore cannot guarantee resolution. If Mr. [redacted] has any furtherinquiries please have him contact [redacted] directly as we no longer haveinterest in the balance.We appreciate the opportunity to respond.

Re: ID #: [redacted] Convergent account#: T-[redacted] T-Mobile account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated this complaint. T-Mobile placed this account in our office on 12/25/2015 to collect a balance of $465.66 on their behalf. We are...

sorry to hear Ms. [redacted] has been a victim of fraud. Ms. [redacted] numbers have been added to our do not call list. We have also requested for removal of the collection on her credit reports. In response to this complaint, we have closed the account in our office and returned it to our client, T­ Mobile. We do not own the account and therefore cannot guarantee a resolution. We will forward a copy of this complaint and our response to our client. If Ms. [redacted] has any further inquiries please have her contact Comcast directly. We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. is attempting to investigate Mr. [redacted] complaint. We found an account that I believe may possibly be a match, however with the information provided in Mr. [redacted] complaint did not match our records and I was unable to deduce this was the...

correct file to communication information on. In order to investigate this complaint, please have Mr. [redacted] provide additional information. How was Mr. [redacted] contacted by Convergent Outsourcing? Who is the client? Mr. [redacted] states he wants the information removed from the credit bureau, did he find our information on his credit report? Please have Mr.[redacted] provide a Convergent Outsourcing account number, the client account number or the full social security number so we may locate the information. We appreciate the opportunity to respond.