Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. has received Mr. [redacted] additional information. We are sorry to hear Mr. [redacted] was not satisfied with our resolution in this matter. The information reported to the credit bureaus was believed to be reported with both fair and accurate information. Convergent Outsourcing updated this account accordingly, as a paid collection, as stated in our previous response to the Revdex.com. On 01/30/2017, we received a request from our client to have the credit reporting deleted. We are attaching a copy of the deletion request, done by Convergent Outsourcing on 01/30/2017. If Mr. [redacted] has any further inquiries, please have him contact Sprint directly as this account was closed with Convergent Outsourcing on 01/14/2017. We appreciate the opportunity to respond. Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although I disagree with their timeline which states contact was made by me on only one occasion.  I wrote the business on 3 occasions and provided them with proof of my disputes since this issue originated on June 9, 2017.  To assure no further action in the future, I am attaching the last contract I had with Dish Network back in 2013.  To make it abundantly clear to this collection agency that my contract expired in 2015 and thereafter this account was kept open only because I felt like it with no further obligation.  Their client owes me money!  
Sincerely,
[redacted]

Convergent Outsourcing has received Ms. [redacted]'s complaint. T-Mobile placed this account in ouroffice as a pre-collection account on 03/07/2017, to collect a balance of $749.45 on their behalf. Avalidation notice was mailed to the address matching what was provided in the communication to theBetter...

Business Bureau.Upon investigation of this complaint the call on 03/16/2017 was reviewed. We do not find the agentwas rude or evasive. The agent provided her name, our company name on our location. The party onthe phone would not confirm if she was [redacted].Due to privacy, Convergent Outsourcing is unable to disclose personal and private informationwithout identifying we are speaking to the correct person. When the party on the phone declined toconfirm if she was, or was not Ms. [redacted], the agent had to professionally end the call.In response to receiving this communication from your office,the account with T-Mobile has beenclosed in our office. Should Ms. [redacted] have any inquiries regarding this account, she may contact TMobiledirectly.We appreciate the opportunity to respond.

Re: [redacted],[redacted]
ID #:[redacted] Convergent Account#:[redacted] Galaxy Asset Purchasing,LLC Account#: [redacted] Dear Ms. [redacted], Convergent Outsourcing has investigated Ms. [redacted]'s complaint. Galaxy Asset Purchasing, LLC placed this account in our office 08/16/2013 to collect a balance...

of $1284.28 on their behalf. The statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiated. It is not unlawful to request payment on a past statute account. We have first spoke with Ms. [redacted] on 03/01/2016; at this time she requested we send her a bill. Our next contact was on 03/11/2016 after she received the bill; she called into our office to dispute the bill. The account was then placed in to a dispute status. Our last contact with Ms. [redacted] was on 03/23/2016 where she advised the debt could not be collected, because the account was past the statute of limitations. Ms. [redacted] also asked for a status on her dispute. We advised we are still waiting for the information from our client. In response to this complaint, we are currently suspending collection activity. If Ms. [redacted] has any inquiries she may contact Galaxy Asset Purchasing, LLC directly. We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s complaint. T-Mobile placed this account inour office on 03/06/16, to collect a balance of $141.77 on their behalf. To date this is the firstcommunication we have received from Mr. [redacted] notifying us that he disputes...

owing the balance.In this complaint Mr. [redacted] states that Convergent Outsourcing is also known as DynamicRecovery. Convergent Outsourcing, Inc. is not Dynamic Recovery nor do we have any affiliation withthis company. Upon researching this complaint, we conducted a google search. We found that thereis a company identified as Dynamic Recovery Solutions, LLC located in South Carolina.In response to this communication, we have closed the account in our office and returned it to ourclient, T-Mobile. We will request our information be removed from the credit bureaus. If Mr. [redacted]has any further inquiries regarding this matter, please have him contact T-Mobile directly, as we areno longer handling the account.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Complaint: [redacted]
I am rejecting this response because: What are the dates of the said (2) validation correspondences to dispute and may copies be provided. I think this is an Error on the part of [redacted] orsome type of scam.Again, it is my opinion that many years have since past from my involvement with DirecTVand I have not been billed by [redacted] for anything in many years and  I find this claim to be incorrect.it is possible that [redacted] is taking advantage of the fact that customers may or may not retain past documentation on Control Box returns and using that in an unfair fashion to get more money from previous customers like myself 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:I have no debt with Verizon, my position stays the same.... Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and then will find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: This is not reportable so stop bothering me.
Sincerely,
[redacted]

Complaint: [redacted]
Hi Sarah,Thank you for responding to my complaint. All I ask is for the account to be remove until the investigation is complete. 
Sincerely,
[redacted]

January 18, 2017Revdex.comP.O. Box 1000 DuPont, WA 98327Re: Complaint ID #: [redacted]Convergent Outsourcing account #: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] complaint. [redacted] placed this...

account in our office on 02/18/2015, to collect a balance of $332.86 on their behalf.There has been no payment made to Convergent Outsourcing or to [redacted] for this account since it was placed here on 02118/2015.On 01/13/2017,we received notification that [redacted] disputed this account with the credit bureaus. The account was placed into a dispute status, collection efforts were suspended.In response to receiving [redacted]'s complaint, we have closed the account in our office and returned it to our client, [redacted].We will request our information for this account be removed from the credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Ms. Allen has any further inquiries, please have her contact [redacted] directly.We appreciate the opportunity to respond.

June 01, 2016Revdex.comP .0. Box 1000DuPont, WA 98327
Re: [redacted]Complaint ID # [redacted]Convergent Outsourcing account#: [redacted]Sprint account #: [redacted]To Whom It May Concern,Convergent Outsourcing has received Mr. [redacted]'s fraud dispute. Sprint placed this account in...

ouroffice 01/26/2016 to collect a balance on their behalf.On 4/14/2016, we received an email from Mr. [redacted] stating that he had not had an account withSprint for 5 years. Mr. [redacted] included in his email that his former does and believes we are lookingfor her. Mr. [redacted] requested that we cease communication. The account was then placed in a ceasecommunication status.We are sorry to hear that Mr. [redacted] may have been a victim of fraud. In response to receiving thisinformation, we have attached a fraud packet in an effort to help Mr. [redacted] find resolution.The account will remain in a cease communication status. The credit bureaus will be updatedaccordingly. Please have Mr. [redacted] fill out the information requested in the fraud packet as well asgather any information required, and provide them to Sprint's fraud management. The packet hasinstructions Mr. [redacted] can follow to help resolve this matter.We appredate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Convergent Outsourcing, Inc. has received Mr. [redacted] fraud dispute. Entergy placed this account inour office 08/06/2007, to collect a balance of $333.46 on their behalf.On 04/04/ 2016, Mr. [redacted] spoke with someone in our office and advised us that this account wasfraudulent.
We are sorry Mr....

[redacted] may be a victim of fraud. In response to this communication we have closedthe account in our office and returned it to our client, Entergy. We have not reported the above referencedaccount to the credit bureaus. We do not own the account and therefore cannot guarantee resolution. IfMr. [redacted] has any further inquiries or to file a fraud claim please have him contact Entergy at 1-800-ENTERGY.
We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Convergent Outsourcing, Inc. has received Ms. [redacted]'s additional information. We are sorry to hear that Ms. [redacted] has had difficulty finding resolution in this matter. We do not own the account and therefore we cannot guarantee resolution. In an effort to assist Ms. [redacted] in this matter, we have forwarded the additional information our office has received from the Revdex.com to our client for further review. Convergent Outsourcing has closed this account in our office and returned it to our client. Respectfully,Sarah K[redacted]

Hi ,
This is my rebuttal . I think they are lying. They hung up the phone after I gave my social security number. I have some identity coverage from  U.S. OPM . If something ever comes up, Revdex.com has my record of  this and  the government program will assist me clearing my name in the event of something sneaky going on.
[redacted]

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s dispute. This account was placed in our office on08/19/2016, to collect a balance of $6636.52 on behalf of our client.We received communications through email and our website from Ms. [redacted], on 01/17/ 2017. In...

thesecommunications Ms. [redacted] advised that she disputed the account, and requested validation of thebalance. The account was placed in a disputed status and the collection activity was suspended so thisinformation could be requested from our client on her behalf.In response to receiving this communication through the Revdex.com, Convergent Outsourcinghas not reported the above referenced account to the credit bureaus. Convergent Outsourcing isrequesting documentation of the balance owed from our client and will mail the information to Ms. [redacted]once it is received.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]

Convergent Outsourcing, Inc. has investigated this complaint. Sprint placed this account in our office07/09/2012, to collect a balance of $214.64 on their behalf. To date,this is the first communication that we have received from [redacted], notifying us that this account is believed to be...

fraudulent.We are sorry to hear that [redacted] may be a victim of fraud. I have requested a fraud packet be mailed to [redacted], at the address that was provided in this complaint.Please ask [redacted] to complete the fraud packet and return it to Convergent Outsourcing once it is received.We have placed the account in a disputed status  and suspended collection activity at this time, so the account may be reviewed for fraud.The credit bureaus will be updated accordingly.

Please view the attached PDF file.
ConvergentAugust 19, 2016Revdex.comP.O.Box 1000 DuPont, WA 98327Re: Case ID: [redacted], [redacted] To Whom It May Concern,Convergent Outsourcing, Inc. is has received the additional information provided by [redacted].  With the additional information provided we believe we have located the account inquestion.The information on file was provided by Comcast. Convergent Outsourcing will request our information be removed from the credit bureaus. We have also closed the Comcast account [redacted] in our office and returned it to Comcast. We do not own the account and therefore cannot guarantee resolution.We will forward a copy of this information to Comcast along with our response. To ensure this matter is resolved we suggest [redacted] contact Comcast directly.We appreciate the opportunity to respond.