Convergent Outsourcing Inc

Convergent Outsourcing has received [redacted] complaint. While we understand that it is frustrating to receive calls that are intended for another business, as we too receive calls from people trying to reach another company. Convergent Outsourcing cannot be held responsible for a person miss...

dialing a phone number.In response to this complaint, Convergent Outsourcing is not at a point that we may change our phone number to accommodate [redacted]s needs

Complaint: [redacted]I am providing a conditional acceptance response because: I wish to provide additional information for your file.
I've received 41 robo calls from 971 803 3017 since December 14, 2015 in which a message was never left on my message machine. This lack of proper business practice on behalf of Convergent required that I perform research to identify who the caller was and where they are located. The actions of this company can only be considered callous, unprofessional and intended to harass.
 
Thank you for your rapid settlement of my complaint. I provided information to the Federal "DO NOT CALL" site from day 1 and never received a response. You are to be commended. We'll see what tomorrow brings.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:the number I gave you may not be the one they are calling. We have two business numbers so it's probably [redacted]. Submit this number and tell them to quit harassing me on my job pleaseSincerely,[redacted]

[redacted]DOCUMENT ATTACHED[redacted]
May 25, 2016[redacted]Revdex.com PO Box 1000DuPont, WA 98327Re: [redacted]Case #:[redacted]Convergent Account #: T [redacted] T Mobile Account # [redacted]Dear Ms.[redacted],We understand that Ms. [redacted] is not satisfied with our response dated March 29, 2016 and that she wants the above referenced account removed from the credit bureau. In our previous response we state we have requested our information be removed from the credit bureaus. Our records indicate that we did as we stated on 3/29/2016. Today we have once again requested our information be deleted from the credit bureaus using their automated system,E Oscar. A copy of that request is included.We cannot remove any information that was not reported by us. If the original creditor or any other company who may have been involved with the collection of the account has reported to the credit bureau, Ms. [redacted] will need to contact them.
We hope this addresses Ms.[redacted]'s concerns.
Sincerely,
Anne C[redacted] Compliance DirectorCONVERGENT OUTSOURCI NG, INC.800 SW 39TH STREET • RENTON, WA 98057-4975TEL: 206.322.4500 • FAX: 206.322.4838 • www.ConvergentUSA.com

Please view the attached PDF file.
ConvergentAugust 19,2016Revdex.comP.O. Box 1000 DuPont, WA 98327Re: Case ID:[redacted],[redacted]To Whom It May Concern,Convergent Outsourcing, Inc. is attempting to investigate this complaint. With the  information provided, Iwas unable...

positively identify the account in question.In this complaint, Mr. [redacted] states that Convergent Outsourcing is reporting an account on his credit bureau for Sprint. To locate the account in question and help resolve this matter, we need additional information to identify the account Please provide one or more of the following information.  What is the Convergent Outsourcing account number, client account number, amount showing owed, or full social security number it is being reported under?We look forward to helping Mr. [redacted] find resolution.Respectfully, Sarah K[redacted]Compliance Representative

Convergent Outsourcing, Inc. has received Mr. [redacted]'s complaint. Sprint placed this account in ouroffice on 02/22/2017, to collect a balance of$1,214.96 on their behalf Convergent Outsourcing onlycollects on balances placed in our office by our clients; we do not buy debts.Convergent Outsourcing...

believes the information we have reported to the credit bureaus was reportedwith both fair and accurate information. Attached are statement copies obtained from Sprint,validating the balance owed.We will forward a copy of this communication from the Revdex.com and this response toour client. This account has been placed in a disputed status and the collection efforts have beensuspended. The credit bureaus will be updated accordingly.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I sent a document requesting the backup and convergent couldn't provide it. They then removed their information from my credit report. Now it is back randomly. I want the back up or I want this matter closed permanently.

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

To  Sara K[redacted]
I did receive the letter I did not receive any fraud packet I looked for it and did not receive it ,Please resend the packet so I could fill it out ...
                                        ...⇄ Thank You....[redacted]

Dear Mr. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Lead Compliance Rep

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Dish Network placed this account in our office on 12/30/2016, to collect a balance of $144.30on their behalf.Convergent Outsourcing mailed two validation notices to Ms. [redacted] at the same address shelisted with your office. These notices included Ms. [redacted]'s right to dispute the balance owed.We...

have attached copies of the notices mailed to Ms. [redacted]. To date, this is the firstcommunication received notifying us that Ms. [redacted] was disputing this account balance.Convergent Outsourcing reported our information for this account to the credit bureaus on03/05/2017.In response to receiving Ms. [redacted]'s communication, we have suspended collection efforts.We will request our information for this account be removed from the credit bureaus. If Ms.[redacted] has any further inquiries regarding this matter she may contact Dish Network directly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has received Mr. [redacted] dispute. Centurylink placed this account inour office 03/25/2016 to collect a balance of $83.49 on their behalf.On 04/04/2016, Mr. [redacted] called and spoke with one of our agents. Our company policy is toensure that we are speaking to the...

correct party so that we do not disclose personal information tothe incorrect party. Mr. [redacted] declined to verify he was the correct party. We do not attempt toscam consumers. When speaking with the agent Mr. [redacted] did notify us that he would be filing acomplaint. Convergent Outsourcing ceased collection activity. On 04/04/2016, the account wasclosed and returned to our client.
In response to receiving this communication, the account is closed and has been returned to ourclient Centurylink. We have not reported our information for the above referenced account to thecredit bureaus. We do not own the account therefore we cannot guarantee resolution. We willforward a copy of this communication and our response to our client. If Mr. [redacted] has any furtherinquiries please have him contact Centurylink directly, as we are no longer handling the account.We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted] Compliance Representative

Complaint: [redacted]I am rejecting this response because:I dont see how a validation letter at this point restores my credit report/history to good standing,im not aknowledging this debt, but even if I did get the validation letter I would analize the information in it if is accurate and I did a settlment for an amount less than that full amount ,(like stated in the previous message from Convergent company)only if the account is deleted completely from my credit report.Sincerely,[redacted]

Convergent Outsourcing, Inc. is attempting to investigate this complaint. Due to the vast number of accounts, I am unable to identify an account for Ms. [redacted] with the information she has provided.In this complaint, Ms. [redacted] states that she received a collection that she doesn't owe. To further...

investigate this complaint we require additional information to locate an account. Please provide one of the following;the Convergent Outsourcing account number, client account number or the full social security number.

Please view the attached PDF file.
Convergent Outsourcing has received [redacted] communication. [redacted] placed this account in our office on 05/10/2016 to collect a balance of $243.28 on their behalf.To date, we have mailed  two validation  notices to the address that matches what is...

provided  in this communication.In response to receiving this communication, Convergent Outsourcing has closed the account in our office and returned it to our client. We will request our information be removed from the credit bureaus. If [redacted] has any further inquiries please have him contact [redacted] directly, as we are no longer handling this matter.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mrs. [redacted]'s request that we no longer contact her. Weare sorry to hear of Mrs. [redacted]'s loss.Convergent Outsourcing removed Mrs. [redacted]'s address from our file when she contacted our officeon 02/09/2017. The phone number provided in...

this communication from your office of [redacted] was not found in our system. To ensure Convergent Outsourcing does not call this phonenumber of [redacted], we have placed it on our "do not call" listWe apologize for any inconvenience our communication may have caused Mrs. [redacted] andappreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received a call from Convergent in 4 days. I expect this will continue and all calls will cease permanently and this is not a temporary solution only. I will certainly reopen a new case if does continue after a temporary hold.Sincerely, [redacted]