Convergent Outsourcing Inc

Dear [redacted]
*Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern,
Convergent Outsourcing has received Mr. [redacted]'s fraud dispute. We are sorry to hear that Mr.[redacted] may have been a victim of fraud. [redacted] placed this account in our office on 10/31/2016,to collect a balance of $546.63 on their behalf.
On 11/21/2016, we mailed a...

validation notice to the address on file matching the address providedthrough the Revdex.com. This notice included Mr. [redacted]'s right to dispute thebalance. To date, this is the first communication we have received on behalf of this account;notifying us that Mr. [redacted] disputes the account as fraud.
In response to receiving this information, Convergent Outsourcing has requested a fraud packet bemailed to the address Mr. [redacted] has provided in this communication. Please have Mr. [redacted]fill out and gather the requested information. Once completed Mr. [redacted] may return the fraudpacket to [redacted]'s fraud management team located in the directions. We will request our informationbe removed from the credit bureaus.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]

August19,2016Revdex.comP.O. Box 1000 DuPont,WA 98327[redacted]To Whom It May Concern,Convergent Outsourcing has received [redacted] complaint. Convergent Outsourcing received a similar...

complaint made by [redacted] to the Consumer Financial Protection Bureau. Our response remains the same. Attached is the response to the Consumer Financial Protection Bureau for you reference.If  [redacted] has any additional inquiries, please have her contact [redacted] directly as Convergent Outsourcing is no longer handling this account.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Complaint: [redacted]I am rejecting this response because:I have no account with you so I don't have an account number, I will not provide my SSN, the amount shown on my credit report is 716.00 and I want it removed now or you need to follow the steps previously stated according to the fair credit reporting act!Sincerely,[redacted]

Dear Ms. [redacted],
Convergent Outsourcing Inc. has received your request to cease communication. Synchrony Bankplaced this account in our office to collect a balance on their behalf on 03/ 01/2016.On 04/13/2016, we received a payment to settle your account at a reduced amount of$1071.00. The account...

is no longer active in our office.In response to this information, I have added the phone number of 201-206-6187 to our "do notcall list". We apologize for any inconvenience we may have caused.We appreciate the opportunity to respond.
Respectfully, Sarah K[redacted]Compliance Representative

Complaint: [redacted]I am rejecting this response because:the address they have on file is illegal and it dont right how would I give right information for something that isn't mine I'm sorry but I never had t mobile I been with [redacted] and then switch to [redacted] witch the phone are not in my name also my credit report there no T-Mobile at all and the lady refuse to escalate to a supervisor at all I asked several times before we both started getting upset I have proof that I never been with T-Mobile I can give access to my credit report this place has not stop calling my cell phone also I'm on the do not call listed Sincerely,[redacted]

Re: [redacted] Case #: [redacted] Convergent account #: R-[redacted] Swiss Colony account#: [redacted] To whom this may concern, Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. This account was placed in our office 01/13/2014 to collect a balance of $423.44 on behalf of...

Swiss Colony. In review of this complaint, we found that the check number provided of [redacted] in the amount of$ 287.00 was dispersed incorrectly. This resulted in a payment in the amount of$ $129.56 being applied to Mr. [redacted]'s Midnight Velvet account that was also in our office at the time. We found that the correct allocation would have been $15.00 toward the Midnight Velvet account and $114.56 towards the Swiss Colony account. We find that all payments were applied to accounts that Mr. [redacted] had in our office. Removing the payment from the Midnight Velvet account to apply to the Swiss Colony account, would cause the Midnight Velvet account to have a balance due; as it has been paid in full as a result of the $114.56 payment that was applied to it in error. In response to our error, Convergent Outsourcing is in the process of applying a payment in the amount of $99.56 to the Swiss Colony account, so that it may close with a zero balance. We apologize for any inconvenience our error has caused, and hope this is a resolution that Mr. [redacted] would find satisfactory. We appreciate the opportunity to respond.

Please view the attached PDF file.
Convergent Outsourcing Inc.has received Ms. [redacted]'s additional information. Our position remains the same;we have not reported our information to the credit bureaus. Convergent Outsourcing does not believe it has violated any laws.On 06/06/2016 we received an email from Ms. [redacted] requesting an itemized bill. We have requested proof of the balance owed on Ms. [redacted]'s behalf.When we receive the documentation requested from Verizon Wireless we will mail the information to the address provided in this complaint.It appears from the information provided in this complaint that Ms. [redacted]'s issue is not with Convergent Outsourcing and is with the original service provider. If Ms. [redacted] has any further inquiries, please have her contact Verizon Wireless as Convergent Outsourcing no longer holds interest in collecting the balance.

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Dear [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.

Convergent Outsourcing, Inc. is attempting to investigate this complaint. Due to the vast number of accounts, I am  unable to identify an account  for Ms. [redacted] with the information provided. In the complaint, Ms. [redacted] states she receives calls every day from Convergent Outsourcing. We are...

asking Ms. [redacted] to please provide the phone number that she is receiving the phone calls to, so we may further investigate this matter.We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because: I will be awaiting documentation on said account to view attempts at contact, full itemization of the debt, contract giving rise to the debt, breakdown of the total principle and several other items. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

Convergent Outsourcing Inc. has investigated Ms. [redacted]'s complaint. Comcast placed this account in our office 06/05/15 to collect $514.28 on their behalf.
On 01/12/2016, we received an email from Ms.[redacted] requesting we no longer contact her. The account was placed in cease communication.
In response to this complaint, the account has been closed and returned to our client Comcast. Convergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus.If you have any further inquiries please contact Comcast as we are no longer handling the account.

To Whom It May Concern,
Convergent Outsourcing has received and investigated Ms. [redacted]'s complaint. Sprint placed thisaccount in our office on 06/20/2016 to collect a balance of $288.24 on their behalf. EnhancedRecovery Corp. has no connection with Convergent Outsourcing.
On 06/27/2016, we...

mailed a validation notice to the address Ms. [redacted] has listed in this complaint.This validation notice included Ms. [redacted] right to dispute the balance owed. On 08/23/2016, weemailed a validation notice to the email address of [redacted]@gmail.com.
On 08/29/2016, Ms. [redacted] unsubscribed from email notifications from Convergent Outsourcing. Inaddition we also received an email from Ms. [redacted] requesting the information being reported to hercredit bureau be removed or she would contact a lawyer. The account was placed in a ceasecommuniration status.
Convergent Outsourdng believes the information that was reported to the credit bureaus wasreported both fairly and accurately. In response to this communication, Convergent Outsourdng hasceased communication. We will request our information be removed from the credit bureaus.We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative

Re: Case #[redacted],[redacted] Convergent Account# [redacted] Jefferson Capital Systems, LLC Account# [redacted] Debt Description: Citibank Visa To whom this may concern, Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. Our client, Jefferson Capital Systems, LLC, placed...

the above-referenced Citibank Visa account with us for collections on 06/08/2015 to collect a balance of$2864.99. In Ms. [redacted]'s complaint she states she has previously asked Convergent Outsourcing to stop calling. Upon investigation we found that for this account there has only been one communication by phone. The party on the phone would not identify themselves, nor did they ask that we no longer call them. On 02/15/2016, we mailed a validation notice that offered a reduced amount to close the balance if it was paid 04/15/2016.This notice included Ms.[redacted]'s right to dispute the balance. In response to receiving this communication we have closed the account from our office and returned it to our client, Jefferson Capital Systems, LLC. Our client has also notified us that, in order to resolve Ms. [redacted]'s stated dispute, they have terminated collection efforts. Thank you for the opportunity to respond.