Convergent Outsourcing Inc

Convergent Outsourcing has received Ms. [redacted]'s additional information. We are sorry to hear thatMs. [redacted] may be a victim of fraud. Please have Ms. [redacted] contact T-Mobile directly, referencingthe T-Mobile account number above, to file a fraud claim with them directly. Convergent Outsourcingis no longer handling the accountThe version of events provided in our initial response was based upon review of the phone callrecording. Our response in this matter remains the same.We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But, I did not receive anything from this said company at all I've never heard of this company before and [redacted] is not even on my credit report in which I monitor all of the time (weekly basis).Sincerely, [redacted]

To Whom It May  Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s inquiry. Comcast placed this account in our office 03/31/2016 to collect a balance on of $128.35 on their behalf. Convergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to...

scam consumers.On 04/22/2016, Mr. [redacted] spoke with an agent in our office and requested we send documentation of the balance owed on the account.The account was placedin a disputed status and the collection activity was suspended. On 04/26/2016 we requested documentation on Mr. [redacted]'s behalf from our client Comcast.In responseto this communication, we have closedthe account in our office and returned it to our client,Comcast. We do not own the accountand therefore cannot guarantee a resolution. We will forward a copy of this complaintand our response to our client. If Mr. [redacted] has any further inquiries, please have him contactComcast directly.We appreciate the opportunity to respond.

August 10,2016Revdex.comP.O.Box 1000 DuPont, WA 98327Re: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] fraud dispute. On 06/16/2016,...

T-Mobile placed this account in our office to collect a balance on their behalf.To date, we have mailed two notices to the address on file that matches the address listed in this complaint. The first notice mailed on 06/20/2016, included [redacted] right to dispute the balance.This is the first communication we have received on behalf of this account, notifying us that the account is believed to be opened fraudulently.We are sorry to hear that [redacted] may be a victim of fraud. In response to receiving this information, we have closed the account in our office and returned it to our client, T-Mobile. Convergent Outsourcing will request our information be removed from the credit bureaus.We do not own the account and therefore cannot guarantee resolution. We will forward a copy of this communication and our response to our client. To ensure this matte ris resolved, please have [redacted] contact T-Mobile directly and reference the T-Mobile account number listed above.We appreciate the opportunity to respond.

Re: [redacted]Complaint ID #: [redacted]
To Whom It May Concern,Convergent Outsourcing Inc. has received Mr. [redacted]'s complaint. Within the complaint Mr. [redacted] statedwould like us to cease communication to him and his residence. Mr. [redacted] also stated he would like toreceive information validating the...

debt he is being contacted about.Our company has placed the telephone number [redacted] on our companies do not call list. Ourcompany would be more than happy to request validation on behalf of Mr. [redacted]. In order to do so, ourcompany would need Mr. [redacted] to provide the name of the original creditor and the amount of the debtto further assist with this matter.If Mr. [redacted] requires more telephone numbers to be placed on our "do not call list," please have himcontact us on our website at http://www.convergentusa.com. Or via telephone number 800.444.8485.We appreciate the opportunity to respond
Respectfully,Nicholas W[redacted]Compliance representative

Convergent Outsourcing, Inc. has investigated this  complaint. Sprint placed this  account in our office02/24/2011,to collect a balance of $306.59 on their behalf. On 01/11/2016, we did send an offer to settle the account for $61.32  if paid by 3/11/2016. Convergent Outsourcing only...

collects on balances placed in our office by our clients.We do not attempt to scam consumers.To date, this is the first communication that we have received from Mr. [redacted], requesting for validation of the balance. The following information has been provided from Sprint:Account reflects the balance  of $306.59; acct was cancelled01/05/09 for nonpayment; charges are for usage and overage for phone numbers [redacted] and [redacted] for bill period Sep 01-Sep30 billed 10/04/08;plus late fees and taxes; last payment of $270.50 posted on 03/17/09In response to this complaint, we have requested statements be mailed to Mr. [redacted] at the address we  have  on file validating  the balance. The account  has been placed in a cease  communication status.Our information was requested to be removed from the credit bureaus on 06/06/2015.We appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Sarah K[redacted] Lead Compliance Rep

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Ms [redacted]'s fraud dispute. T-Mobile placed this account in our office on 10/27/2016. This communication was the first notification we received that the account was disputed as fraud.
In response to receiving this information,...

Convergent Outsourcing has closed the account in our office and returned it to T-Mobile. We did not report our information to the credit bureaus for this account. A copy of this information has bene sent to T-Mobile. We do not own the account and therefore we cannot guarantee resolution. If Ms. [redacted] has any further inquiries, please have her contact T-Mobile directly. 
We appreciate the opportunity to respond.
Respectfully,
Mattie G**-[redacted]
Compliance Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance with this matter.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  Jason W[redacted] LIED LIED LIED.  He REMOVED me from the system BEFORE Ms. Sarah investigated this complaint.  Jason W[redacted] did in fact email me a copy of a report sent to Experian and TransUnion indicating REMOVAL of a collection that was ACTUALLY PAID IN FULL to the Medical Provider:  Cora Health Services. I have a copy of the FORM Jason W[redacted] emailed me; however, due to COMPROMISING my SOCIAL SECURITY NUMBER, I do NOT NOW OR EVER send my Social Security Number via email in an unencrypted and unsecured email.  To ask me to send Ms. Sarah my Social Security Number would FURTHER jeopardize my identity and compromise my person, which is the original basis for the complaint with Revdex.com.  Commercial Recovery Services has absolutely ZERO (0) concern for ID THEFT, simply by asking me to send them my SS# again in an email.  To ask me to provide my SS# to Revdex.com is unconscienably ignorant, which would leave me totally open to ID THEFT once AGAIN.  This company has low ratings, and is NOT ever to be Trusted.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: they are again wanting personal information. Claiming they cannot find my account.

Please view the attached PDF file.
Convergent Outsourcing Inc. has received Ms. [redacted] complaint. On 05/04/2016, Verizon Wireless placed this account in our office to collect a balance on their behalf of $767.18.On 05/09/2016, a notice was mailed to the address we have on file including Ms. [redacted]'s...

right to dispute the balance.The address that we have on file that was provided by Verizon Wireless, and the address that was provided in this complaint are different. We apologize Ms. [redacted] did not receive our communication as we did not receive any information returned in the mail.In response to receiving this communication, Convergent Outsourcing has not reported our information to the credit bureaus. If Ms. [redacted] is stating that Convergent Outsourcing is appearing on her credit bureau, please have her provide a copy of the credit bureau showing Convergent Outsourcing so we may further investigate this matter.We are sorry to hear Ms. [redacted] is having difficulty finding resolution.We have placed the account in a cease communication status.We will forward a copy of this complaint and our response to Verizon Wireless in an effort to help Ms. [redacted] with resolution.

To Whom It May Concern,Convergent Outsourcing has received [redacted]'s request for validation. [redacted] placed thisaccount in our office on 03/25/2016, to collect a balance of $918.23 on their behalf.We have sent four validation notices to the email address on file [redacted].The...

emails were opened using the last four numbers of the social security number on this account.These notices included Mr. [redacted]'s right to dispute the balance owed. To date, this is the firstnotification we have received on behalf of this account notifying us, that Mr. [redacted] disputes theaccount.Convergent Outsourcing has requested the billing statements from [redacted]. Once we receive thesethey will be mailed to Mr. [redacted]'s address. Convergent Outsourcing has closed this account with ouroffice and returned it to our client. We will request that our information for this account be removedfrom the credit bureaus. If Mr. [redacted] has any further questions regarding this account he maycontact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,Mattie G[redacted]Compliance Representative

Please view the attached PDF file.
 
[redacted], [redacted]Case# : [redacted]Convergent Account#:R-[redacted] #: [redacted]To whom it may concern,Convergent Outsourcing, Inc. has investigated the complaint.  On 07/26/2015, [redacted] placed this account in our office to collect...

$1324.81on their behalf.We are sorry to hear Ms. [redacted] may be a victim of identity theft. This is the first notification that we have received that Ms. [redacted] believes the account to be fraud.In response to this complaint, we have closed the account in our office and returned it to our client [redacted]. We do not own the account there fore we cannot guarantee resolution. We will for a copy of this complaint and our response to our client. If Ms. [redacted] has any further inquiries please have her contact [redacted] as we are no longer handling the account.We appreciate the opportunity to respond.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

Convergent Outsourcing has received Ms. [redacted]'s additional information. This account was placedin our office by T-Mobile on 08/05/2016, to collect a balance of $1207.89 on their behalf.On 09/08/2016, a payment was submitted to our online payment system in the amount of $400.00.To date, no further payments have been received by Convergent Outsourcing, on behalf of thisaccount.On 04/10/2017, this account was closed in our office and returned to T-Mobile per their request. On04/17 /2017, we received an emailed request from Ms. [redacted]; requesting the account be removedfrom her credit bureau.Ms. [redacted] has been provided a copy of our e-Oscar request to have our information removedfrom the credit bureaus. This request does not say sample; this is the printed version of theelectronic request Convergent Outsourcing has sent.We appreciate the opportunity to respond.

Complaint: [redacted]
I am rejecting this response because: While I am not rejecting the response in its entirety I am wanting to provide clarity. Convergent Outsourcing received the letter on 04/18/17 per the attached certified mail number. This means they would have needed to provide a notice of dispute to the credit reporting agencies on or after that date. Convergent Outsourcing still continued to provide updates to the credit reporting agencies with the last one dated 05/07/2017 which is a violation. I will continue to watch my reports to ensure this account is removed from the credit bureaus. Thank you.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and look forward to it being removed from credit reported.
Sincerely,
Whitley C[redacted]