Cook's Glass & Mirror Company Inc.

Thank-you for the opportunity to review this consumer’s situation. The consumer's range was serviced this week and we have left a voicemail to see if the unit has been repaired.  GE will continue to followup with the consumer to ensure her range has been repaired.Please contact me if there...

are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing Ms. [redacted]’s purchase price of the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.
 
GE is scheduled to service the unit in question on 3/10/15 .
 Please contact me if there are any other questions or if I may be of further assistance.

[redacted]
 To whom it may  concern 
The refrigerator arrived with dents furthermore it is defective
It flooded my apartment. 
I had to turn off the power.
The refrigerator is leaking 
Thank you

[redacted]Thank you for the opportunity to review this consumer's case.  Please be advised that I have left two voice mails for Ms. [redacted], on 12/17/** and today 1/5/**.   We await her return call to further discuss the concern.
Just for the record, I can be reached...

at [redacted] between the hours of 8-5 EST.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait...

for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of sending Mr. [redacted] a check for $100.00regarding this matter. Please contact me if thereare any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The refrigerator is in the process of being repaired by replacing the freezer door.       Please contact me if there are any other questions or if I may be of further assistance.

We have completed repair on this consumer's range.

Thank you for the opportunity to review this consumer's situation. I am sorry for the trouble Mr. [redacted] has had with his GE oven.  I left him a voicemail on 8/1 to discuss this further but I have not heard back. I agree with the offer that consumer relations honored to him.  The...

provided the part (which retails for $150) at a discounted rate of $65 plus tax and shipping.  I feel that the offer is fair. If Mr. [redacted] would like to discuss this further, he can reach me at [redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Ms. [redacted] dishwasher. GE has also cancelled the return service call scheduled for 1/5/17.  Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issue with her GE microwave. Ms. [redacted] has advised GE that she no longer has the microwave or the serial sticker from the unit. GE has already issued her $50 towards the purchase of the unit...

however, with us not being able to receive the microwave nor the serial sticker GE is unable to offer any other type of compensation.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issue with her GE range. Please be advised that a GE Factory Service technician was out today, (1/23/**), and has repaired the unit under the manufacturer’s warranty.
 
Please...

contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I accept the reimbursement for the expenses of a laundrymat. The original time for the installment of the part is 1pm to 9pm on Tues 1/3/2017 This is the time the repair man set prior to leaving the other day. I am at my mothers between 8-12pm each day.            Thank You
Regards,
[redacted]

Thank-you for the opportunity to re-review this consumer’s situation. GE Consumer Relations offered to cover the cost of parts needed for the currently needed repair as well as one-half of the normal labor charge for the job that needs to be done.  The cost of the repair cannot be determined until the unit is inspected. Please contact me if there are any other questions or if I may be of further assistance.

The only way to resolve this is by having a conversation.   I left the consumer a vm on 2/20 asking for her to supply the model and serial numbers for the units so at least I will have something to work with.  I have not received a return call.    I left her another one today with the same request..

2/16/15
Thank you for the opportunity to review this consumer's case.  We are very sorry for the issues presented and please note that the new refrigerator was due to be delivered this past Friday the 13th.  We have left a follow-up voice mail for Ms. [redacted] to determine if everything...

is now to her satisfaction.
Regards,
[redacted]

Our service has confirmed there are not issue with the consumer’s refrigerator temperature.    He is seeing normal fluctuations.   He believes there is an issue based on the improper way he is measuring the temperature.

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE microwave.  There are a few pages of the Use and Care book that I would recommend him read which are listed under "Important Safety...

Instructions". 
~Use this appliance only for its intended use as described in this manual. Do not use corrosive chemicals or vapors in this appliance. This microwave oven isspecifically designed to heat, dry or cook food, and is not intended for laboratory or industrial use.
~Operating the microwave with no food inside for more than a minute or two may cause damage to the oven and could start a fire. It increases the heat around themagnetron and can shorten the life of the oven.
Mr. [redacted] has informed me that the microwave was being used without a food item in it and had it on for more than 2 minutes.  This appliance has been deemed "non-repairable"  by an authorized GE technician.
I am sorry there is no further assistance I can offer at this time.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager