Cook's Glass & Mirror Company Inc.

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Ms. [redacted] dishwasher. GE has also cancelled the return service call scheduled for 1/5/17.  Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

[redacted]Thank you for the opportunity to review this consumer's case.  Please be advised that I have left two voice mails for Ms. [redacted], on 12/17/** and today 1/5/**.   We await her return call to further discuss the concern.
Just for the record, I can be reached...

at [redacted] between the hours of 8-5 EST.  
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issue with her GE microwave. Ms. [redacted] has advised GE that she no longer has the microwave or the serial sticker from the unit. GE has already issued her $50 towards the purchase of the unit...

however, with us not being able to receive the microwave nor the serial sticker GE is unable to offer any other type of compensation.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

We have completed repair on this consumer's range.

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of sending Mr. [redacted] a check for $100.00regarding this matter. Please contact me if thereare any other questions or if I may be of further assistance.

The only way to resolve this is by having a conversation.   I left the consumer a vm on 2/20 asking for her to supply the model and serial numbers for the units so at least I will have something to work with.  I have not received a return call.    I left her another one today with the same request..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]I accept the reimbursement for the expenses of a laundrymat. The original time for the installment of the part is 1pm to 9pm on Tues 1/3/2017 This is the time the repair man set prior to leaving the other day. I am at my mothers between 8-12pm each day.            Thank You
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I am sorry for the trouble Mr. [redacted] has had with his GE oven.  I left him a voicemail on 8/1 to discuss this further but I have not heard back. I agree with the offer that consumer relations honored to him.  The...

provided the part (which retails for $150) at a discounted rate of $65 plus tax and shipping.  I feel that the offer is fair. If Mr. [redacted] would like to discuss this further, he can reach me at [redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing Ms. [redacted]’s purchase price of the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please
be advised that Ms. [redacted] is scheduled with a GE Factory Service technician for
Monday, October 26, 2015 between 8-12N for both the dryer and range. As a
gesture of goodwill for the missed service appointments GE has...

offered to send
her a one-year letter of commitment for repair on both the dryer and the range
and also issued her a check for $50 for laundry expenses.Please contact me if there are any other questions or if I may be of
further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issue with her GE range. Please be advised that a GE Factory Service technician was out today, (1/23/**), and has repaired the unit under the manufacturer’s warranty.
 
Please...

contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

[redacted]
 To whom it may  concern 
The refrigerator arrived with dents furthermore it is defective
It flooded my apartment. 
I had to turn off the power.
The refrigerator is leaking 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait...

for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
 
GE is scheduled to service the unit in question on 3/10/15 .
 Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The consumer's range was serviced this week and we have left a voicemail to see if the unit has been repaired.  GE will continue to followup with the consumer to ensure her range has been repaired.Please contact me if there...

are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. The refrigerator is in the process of being repaired by replacing the freezer door.       Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have received a response from GE in reference to complaint ID [redacted] and agreed to the $50.00 increase and 6 month warranty extension. The fridge is also fixed.  I consider this complaint resolved. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. GE has spoken with Ms. [redacted]'s regarding her complaint. Please be advised that Ms. [redacted]’s microwave was over ten years old and out of warranty. As a gesture of goodwill GE offered her a $25 goodwill certificate to go towards the purchase of a new GE microwave. However, the certificate was issued for $50 in error and GE did reimburse her the $50 for her new purchase. GE will not be issuing Ms. [redacted]’s any further compensation towards a microwave that as over ten years old. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and agreed to exchange due to the excessive service he's had on his dishwasher. I told him to expect 5-7 business days for delivery.  Please contact me if you have any further questions...

or concerns. Sincerely, [redacted]Program Manager