Cook's Glass & Mirror Company Inc.

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Mr. [redacted] dishwasher under the one-year manufacturer’s warranty. The replacement order has been processed.
 
Please contact me if there are any other questions or if I may be...

of further assistance.
 
 
Sincerely,
[redacted]%3

Thank you for the opportunity to review this consumer’s situation.   Please be advised that as a one-time gesture of goodwill GE has agreed to send [redacted] two [redacted] water filters.   Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by GE Appliance in reference to complaint ID [redacted]. A water heater was delivered and is expected to be installed before the end of June. After it is uncrated, inspected and determined to be in compliance with what GE said it would send, then, and only then would this be a satisfactory resolution.
Regards,
[redacted]t

Thank-you for the opportunity to review this consumer’s situation.
 
GE had need to replace Ms. [redacted]’s refrigerator.  GE did replace the refrigerator with a larger capacity unit that would still fit in the required area of her kitchen.  After delivery of the new unit Ms. [redacted]...

reported that there were 3 differences in shelving between her old and new units.  GE worked with Ms. [redacted] to identify those items and was prepared to send them to her.  Ms. [redacted] then asked to also be compensated in some dollar amount as well.  GE declined to do so.  
 Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. On 2/2/16 I proposed a prorated discount to replace the consumer's over 2 year old washer.  I first proposed that he pay only 20% towards a new washer plus tax, delivery/install and haul away of the old.  He wasn't satisfied with that offer.  I then offered a very generous 10% prorate in which he would pay only $61.50 plus $5.38 tax plus $110 for our delivery company to delivery, uninstall his old unit, install the new unit and haul away the old for a grand total of $176.88.  The consumer only wanted to pay no more than $100 total, but agreed to my prorate offer.  The new washer was delivered and installed on 2/5/16.  I have closed the case.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I left a voicemail with Angela Serota today in regards to her refrigerator complaint.  A GE technician deemed her refrigerator as non-repairable.  The consumer agreed to an exchange, but unfortunately we didn’t have her...

same exact model in stock in Hawaii.  A comparable unit was agreed upon and delivered.  The consumer refused the refrigerator due to the different feature package.  We then offered to buy back her unit for the full price she paid.  To do so she is required to cut the unplugged cord to the refrigerator and simply email us a photograph of the cut cord so that we know the unit can no longer be used.  We would also need a copy of her receipt from The [redacted] so we can reimburse her and a copy of the removed serial tag from the unit.  We then can send her a full refund so she can purchase another model of her liking.  I’m certain The [redacted] would be more than happy to deliver the new refrigerator and haul away the defective unit for them.  This is our offer and it is final.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They took ONE WEEK to repair refrigerator. Any other repair company would have fixed it in 48 hours. We had to buy food three times per day as we could not keep anything cool. We also had to eat out at restaurants for the same reason. I had a knee replacement so going to the store three times per day caused me to experience excruciating pain. I also could not use my medically prescribed ice packs because they needed to be frozen. Regular ice does not reduce pain and swelling. Since they paid the $250, I would settle this for $950
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Mrs. [redacted] yesterday and apologized for the trouble she's had with her GE washing machine. I told her that I would keep watch of the parts order ([redacted] tracking# [redacted] since her service call is scheduled for...

Friday morning.  I have also issued a one-year letter of commitment (extra year warranty) as a good will gesture.  She has accepted this as a fair resolution to her complaint. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] today 11/16/16 and offered a discount into a new refrigerator to replace her 5 year old unit.  I gave her our website geappliances.com to select models for me to price out for her.   Please...

contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I left a message with [redacted] on 5/3/17 explaining that I will increase her reimbursement for laundry expenses from $50 to $100 and her extended warranty from 6 months to 1 year.  I have processed the check and the...

extended warranty letter is being mailed today.   Please contact me if there are any other questions or if I may be of further assistance.  
[redacted]

we have agreed to send her a check in the amount requested

We have completed repair for this consumer. 
 %

Thank you for the opportunity to re-review. The offers originally given is how GE can assist Ms. [redacted]. I have extended the decision date until November 30, 2016 per her request.Sincerely,[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. GE Consumer Relations has agreed to a no charge exchange to replace the consumer’s defective refrigerator.  A voicemail was left for the consumer on 11/16/16 offering the no charge exchange.    Please contact me if...

there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  I called and let the consumer know today that we are waiving the charge for the Wall Oven Glass part.  We have also waived the home call.  Finally we have discounted the labor for our technician...

to install the part by 25%.  The consumer is responsible for paying 75% of the labor charge.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. The consumer’s dishwasher was serviced on 12/23/16.  An email was sent by our GE Consumer Relations team on 12/27/16 and voicemail was left with the consumer on 12/30/16.  We’ve received no response.  I have left...

another voicemail with the consumer today 1/3/17.  Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]