Cook's Glass & Mirror Company Inc.

Thank you for the opportunity to review this consumer's situation. I spoke with Mrs. [redacted] yesterday and apologized for the trouble she's had with her GE washing machine. I told her that I would keep watch of the parts order ([redacted] tracking# [redacted] since her service call is scheduled for...

Friday morning.  I have also issued a one-year letter of commitment (extra year warranty) as a good will gesture.  She has accepted this as a fair resolution to her complaint. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the microwave in question.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Mr. [redacted] dishwasher under the one-year manufacturer’s warranty. The replacement order has been processed.
 
Please contact me if there are any other questions or if I may be...

of further assistance.
 
 
Sincerely,
[redacted]%3

we have agreed to send her a check in the amount requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. On 2/2/16 I proposed a prorated discount to replace the consumer's over 2 year old washer.  I first proposed that he pay only 20% towards a new washer plus tax, delivery/install and haul away of the old.  He wasn't satisfied with that offer.  I then offered a very generous 10% prorate in which he would pay only $61.50 plus $5.38 tax plus $110 for our delivery company to delivery, uninstall his old unit, install the new unit and haul away the old for a grand total of $176.88.  The consumer only wanted to pay no more than $100 total, but agreed to my prorate offer.  The new washer was delivered and installed on 2/5/16.  I have closed the case.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They took ONE WEEK to repair refrigerator. Any other repair company would have fixed it in 48 hours. We had to buy food three times per day as we could not keep anything cool. We also had to eat out at restaurants for the same reason. I had a knee replacement so going to the store three times per day caused me to experience excruciating pain. I also could not use my medically prescribed ice packs because they needed to be frozen. Regular ice does not reduce pain and swelling. Since they paid the $250, I would settle this for $950
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   Please be advised that as a one-time gesture of goodwill GE has agreed to send [redacted] two [redacted] water filters.   Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.   I left a message with [redacted] on 5/3/17 explaining that I will increase her reimbursement for laundry expenses from $50 to $100 and her extended warranty from 6 months to 1 year.  I have processed the check and the...

extended warranty letter is being mailed today.   Please contact me if there are any other questions or if I may be of further assistance.  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by GE Appliance in reference to complaint ID [redacted]. A water heater was delivered and is expected to be installed before the end of June. After it is uncrated, inspected and determined to be in compliance with what GE said it would send, then, and only then would this be a satisfactory resolution.
Regards,
[redacted]t

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] today 11/16/16 and offered a discount into a new refrigerator to replace her 5 year old unit.  I gave her our website geappliances.com to select models for me to price out for her.   Please...

contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation. I left a voicemail with Angela Serota today in regards to her refrigerator complaint.  A GE technician deemed her refrigerator as non-repairable.  The consumer agreed to an exchange, but unfortunately we didn’t have her...

same exact model in stock in Hawaii.  A comparable unit was agreed upon and delivered.  The consumer refused the refrigerator due to the different feature package.  We then offered to buy back her unit for the full price she paid.  To do so she is required to cut the unplugged cord to the refrigerator and simply email us a photograph of the cut cord so that we know the unit can no longer be used.  We would also need a copy of her receipt from The [redacted] so we can reimburse her and a copy of the removed serial tag from the unit.  We then can send her a full refund so she can purchase another model of her liking.  I’m certain The [redacted] would be more than happy to deliver the new refrigerator and haul away the defective unit for them.  This is our offer and it is final.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

The washer was deemed non-repairable and the dealer is returning the unit.

Thank you for the opportunity to review this consumer’s situation. GE Consumer Relations has agreed to a no charge exchange to replace the consumer’s defective refrigerator.  A voicemail was left for the consumer on 11/16/16 offering the no charge exchange.    Please contact me if...

there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and, I will...

consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]
 
 
 
I called [redacted] back and left a VM. Waiting for a call back. Previously called GE but [redacted] was not in office.

I have spoken to this consumer and apologized that his refrigerator required service.  He believes that there should be a recall for this model.  I have explained that there is no recall and that recalls are only related to safety. There was no safety issue with his...

refrigerator. After he filed this complaint the dealer has agreed to purchase his GE refrigerator back from him.  He did lose food so I have given him the phone number for our insurance company to help with food loss.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[You have not included, in writing to me, what steps have been taken to notify distributors the problem I had. You also need to acknowledge the fact that I sent photographs of the accident to prove my point. The model we had should be recalled until your company shows me what was done to correct this health issue.Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

The consumer's microwave was manufactured in May of 2013, then installed and registered in this consumer name in September of 2013.  The unit was past the one year warranty at the time of the disptuted service call.  This is why the consumer was charged. ...

However, as a goodwill gesture I am reversing the service charge the consumer is getting billed for.