Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The GE rep who called made it very clear that he was not going to provide any other relief than repeating what their company had already stated and was really only calling out of courtesy.  I contend that the washer is of poor design.  The washer has destroyed multiple items over the months that I have owned it ( I have sent them pictures and am keeping the items for further pursuit), including a bath rug that had been brand new before it was washed for the first time, and GE can only say this is normal wear and tear.  GE went on to say that with new gov't regulations regarding appliances in regards to water savings, that all manufacturers are facing the same dilemma.  This is unacceptable!  Without relief, I am considering that my only other relief is small claims court.

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE microwave.
Although the appliance is out of warranty, I've agreed to waive the cost of the parts and labor where she would be responsible for the...

home call charge only. ($99.95 + tax)
She has accepted this as a fair resolution to her complaint.  Her service appointment is currently scheduled for 7/2 between 1-5pm.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.  Mr. [redacted] continued to work with GE Consumer Relations.  Confirmation of the necessary repair was received on 10/14/16.  Please contact me if there are any other questions or if I may be of further...

assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider...

this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE range. He informed me that the unit has been fixed and is not in need for any repairs at this time. I have cancelled his service visit and offered...

to have the parts picked up and returned back to General Electric. I told Mr. [redacted] to contact me if he has any further questions or concerns related to this appliance.  I can be reached at [redacted] anytime from 8-2pm EST. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Based on the problem that I am having with the defective agitators, simply providing one agitator when they last less than six months and the washer is only a year old, I reject the offer as unsatisfactory.  My offer remains to provide two agitators.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
An appointment is scheduled for 2/4/16.  The replacement refrigerator exhibits the same problem as the original, a design flaw, I believe.  The temperature of the top shelf is consistently over 40 degrees, an unsafe temperature for storage of food.  If it is repaired during this visit, I will accept GE's response.  Otherwise, replacement with a different model or buying back the appliance would be preferred.
Regards,
[redacted]

we have agreed to exchange this consumer's washer dryer combo.

Revdex.com requested name of Warranty Company.  No information supplied.

I have tried to reach this consumer 3 days in a row at phone number provided and her mailbox is always full.

Thank you for the opportunity to review this consumer's situation. I have tried reaching out to Mr. [redacted] 3 different times today but the phone ends up just going to a fast busy signal. If you have an alternate phone number of where he can be reached, please let me know. Sincerely, [redacted]...

[redacted]Program Manager

Thank you for the opportunity to review this consumers complaint. Please be advised that GE Appliances has agreed to replace Ms. [redacted] range. The replacement order has been processed. Sincerely,[redacted]

3/24/15
Thank you for the opportunity to review this consumer's case.  Please be advised that our records indicate that the service call was completed by** * Factory Service.  We have left a voice mail for Mr. [redacted] in follow up as well as an email follow up to ensure of his...

satisfaction.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 GE Service person came by but DID NOT install the microwave, since they did not receive the new trim along with the new microwave.
So please do the needful.
 %

I have received the most recent reply from this consumer. The 2 different offers of discounted repair or a discounted replacement unit have been communicated to them will expire on 9/12/16.  Thank you, [redacted]Program Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Ms. [redacted] on 1/14/16 and apologized for the trouble she is experiencing with the glass of her oven door.  I explained that the unit only comes with a one-year warranty and any repairs beyond that year would be the...

consumer's expense.  If she would like to have GE service out to service the unit, I explained that she would be responsible for the home call fee, labor and as a good will gesture, we could offer to discount the parts only by 50%. The discounted offer is good through the end of the business day on 2/15/16.  Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are right that its not under warranty, but im trying already from the beginning when it was still under warranty and they didn't do a thing, (and they made sure to push it of till I dont have warranty anymore..) 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]