Cook's Glass & Mirror Company Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The repair to the refrigerator in question is currently scheduled to be completed today. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I tried to reach Ms. [redacted] on August 24, 2017 at [redacted] however, I was unable to reach her and had to leave her a voice message. I am happy to discuss her concerns with her delivery...

and rebate submission further. At her convenience she is welcome to give me a return call at [redacted].  Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Defective appliance was replaced on 6/13/16. Replacement appears to function correctly. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] yesterday 1/19/2017 and he agreed to replace the washer.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. I spoke with [redacted] Campbell today 11/12/15 and he confirmed that he received his part on 11/6/15.  That was the afternoon after he submitted his Revdex.com complaint.  He explained the difficult experience he had in tracking...

his package and how our cus[redacted]er service was far from adequate.  I agreed with Mr. [redacted] and would have handled the issue differently.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.
GE had previously agreed to cover the charge related to an out of warranty service call to inspect and if needed repair the situation described by Ms. [redacted].  Based on the findings of that service call GE is not agreeable to covering the cost of further service on this product.  
Please contact me if there are any other questions or if I may be of further assistance.

The servicer (Non-GE) is working out reimbursement for the parts that were miss- diagnosed.   
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
[redacted] was great. However, I was given no time frame for the unit to fail again. So, does this mean if the unit fails in the next year I will be refunded my full purchase price? OR does it mean more service calls? I was not given any type of extended warranty by the company. Only to call if the issue happens again. My current warranty falls off this month.
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Thank-you for the opportunity to review this consumer’s situation.
 
GE Consumer Relations had offered to replace the dishwasher in question on a pro-rated basis.  This offer is being left open to accept through 1/12/**.
 
Please contact me if there are any other questions...

or if I may be of further assistance.

GE has agreed to replace the wall oven at no charge and Ms. [redacted] has accepted. A replacement wall oven has been ordered.
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer's situation.
I have tried reaching out to the [redacted] on 4/29, 5/5 and 5/12.  I have left voicemails each time.  I have not heard anything back.
I believe the offer to mail her one Agitator Assembly is fair.  She can...

call me back directly to schedule a repairman to install it at no charge to her as long as it's within the one-year warranty.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE issued Ms[redacted] a refund on September 11,2015 and a receipt has been sent to her as well.   Please contact me if there are any other questions or if I may be offurther assistance.

Our response remains unchanged and we have closed this case.  This consumer’s refrigerator is operating properly.  We have explained multiple times the proper way the measure the temperature in the unit be the consumer is not accepting this and continues to measure the temperature improperly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]This complaint has been resolved #[redacted].  GE gave me a refund on Friday, August 26, 2016 and took their washing machine back.Thank you,[redacted]

Thank-you for the opportunity to review this consumer’s situation.   A service call was scheduled for the consumer for 3/14/16.  Our consumer relations department waived the consumer's $99.95 home call charge even though the unit was a year and a half outside our 1 year manufacturer's...

warranty.  The technician also discounted the consumer 25% off parts and labor.  Overall we saved the consumer a total of $171.48 on the service call.    Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
This is not the answer to my concern.   Their service person agreed there is an issue with this machine.   Service person had no say in GE's response to him.   Service rep did not charge me for visit when he said he would if it was not an GE issue.  That proves it is a GE issue.   I wanted help with this draining issue, how to avoid my floor flooding out, how often to drain, etc....GE would not help me and their executive rep hung up on me.    I still have no answer from them.   They refuse to discuss this.   They told me to contact their president.

Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] regarding the issues with his GE microwave. GE has advised him that the unit over nine years old and out of warranty. GE has advised him that any warranty work is only provided by GE Factory Service or...

authorized service companies.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the microwave in question.Please contact me if there are any other questions or if I may be of further assistance.