Cook's Glass & Mirror Company Inc.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Defective appliance was replaced on 6/13/16. Replacement appears to function correctly. Regards,
[redacted]

Here is the body of the original email I explaining that there was no issue draining but the machine still failed to complete a wash cycle.: ---My machine is still not working properly fixed.The technician ran the drain test which completed successfully.I told him the machine failed to complete a speed washcycles twice.  He told me: maybe I should try a different cycle.  REALLY?Anyways I tried. Same issue.First picture shows that the machine is in the towel/sheets  cycle.Second picture shows the machine filling upThird picture shows the machine pausingFourth picture shows there is no water at the base of the drain pipe.

Thank you for the opportunity to review this consumer’s situation.
Please be advised that GE has agreed to replace Ms. [redacted]’s washer under the one-year manufacturing warranty as it is not cost effective to repair at this time.
Please contact me if there are any other questions or if I may be...

of further assistance.
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. Although he mentioned the problem started in warranty, we were not able to justify sending out a part at no charge on a 6 year...

old appliance. We felt that getting the part at a discounted price of $25 (which included shipping and tax) was a fair and reasonable discount for a part that retails for $94. As an additional gesture of good will, I also offered 25% off labor if he chose an authorized GE Factory Service technician to perform the repair.  He declined our offer and will call me back within 30 days if he is interested. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation.
I have spoken with Ms. [redacted] and apologized for the confusion in getting a refund on her "in warranty" microwave.
Instead of the Good Will Certificate, I agreed to honor a cash refund in the amount of $65.  She should...

receive the check in the next 5-7 business days.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I tried to reach Ms. [redacted] on August 24, 2017 at [redacted] however, I was unable to reach her and had to leave her a voice message. I am happy to discuss her concerns with her delivery...

and rebate submission further. At her convenience she is welcome to give me a return call at [redacted].  Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation.
I have tried reaching out to the [redacted] on 4/29, 5/5 and 5/12.  I have left voicemails each time.  I have not heard anything back.
I believe the offer to mail her one Agitator Assembly is fair.  She can...

call me back directly to schedule a repairman to install it at no charge to her as long as it's within the one-year warranty.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
This is not the answer to my concern.   Their service person agreed there is an issue with this machine.   Service person had no say in GE's response to him.   Service rep did not charge me for visit when he said he would if it was not an GE issue.  That proves it is a GE issue.   I wanted help with this draining issue, how to avoid my floor flooding out, how often to drain, etc....GE would not help me and their executive rep hung up on me.    I still have no answer from them.   They refuse to discuss this.   They told me to contact their president.

Thank-you for the opportunity to review this consumer’s situation.   A service call was scheduled for the consumer for 3/14/16.  Our consumer relations department waived the consumer's $99.95 home call charge even though the unit was a year and a half outside our 1 year manufacturer's...

warranty.  The technician also discounted the consumer 25% off parts and labor.  Overall we saved the consumer a total of $171.48 on the service call.    Please contact me if there are any other questions or if I may be of further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

GE has agreed to replace the wall oven at no charge and Ms. [redacted] has accepted. A replacement wall oven has been ordered.
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE issued Ms[redacted] a refund on September 11,2015 and a receipt has been sent to her as well.   Please contact me if there are any other questions or if I may be offurther assistance.

Thank-you for the opportunity to review this consumer’s situation.
 
GE Consumer Relations had offered to replace the dishwasher in question on a pro-rated basis.  This offer is being left open to accept through 1/12/**.
 
Please contact me if there are any other questions...

or if I may be of further assistance.

[redacted]
[redacted]
[redacted]This complaint has been resolved #[redacted].  GE gave me a refund on Friday, August 26, 2016 and took their washing machine back.Thank you,[redacted]

Thank-you for the opportunity to review this consumer’s situation.
GE had previously agreed to cover the charge related to an out of warranty service call to inspect and if needed repair the situation described by Ms. [redacted].  Based on the findings of that service call GE is not agreeable to covering the cost of further service on this product.  
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
[redacted] was great. However, I was given no time frame for the unit to fail again. So, does this mean if the unit fails in the next year I will be refunded my full purchase price? OR does it mean more service calls? I was not given any type of extended warranty by the company. Only to call if the issue happens again. My current warranty falls off this month.
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The servicer (Non-GE) is working out reimbursement for the parts that were miss- diagnosed.   
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Our response remains unchanged and we have closed this case.  This consumer’s refrigerator is operating properly.  We have explained multiple times the proper way the measure the temperature in the unit be the consumer is not accepting this and continues to measure the temperature improperly.

Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] regarding the issues with his GE microwave. GE has advised him that the unit over nine years old and out of warranty. GE has advised him that any warranty work is only provided by GE Factory Service or...

authorized service companies.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
 
GE had need to replace Ms. [redacted]’s refrigerator.  GE did replace the refrigerator with a larger capacity unit that would still fit in the required area of her kitchen.  After delivery of the new unit Ms. [redacted]...

reported that there were 3 differences in shelving between her old and new units.  GE worked with Ms. [redacted] to identify those items and was prepared to send them to her.  Ms. [redacted] then asked to also be compensated in some dollar amount as well.  GE declined to do so.  
 Please contact me if there are any other questions or if I may be of further assistance.