Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
When the technician arrived for service, he needed to order about a half dozen parts and he asked if the following Wednesday at the same time would be good to schedule to return to install the parts, whcih I replied that would be fine. Lo and behold I take off from work the following Wednesday and wait all day and no one arrives or callls. I call GE only to find out that we were on the schedule for the next day (Thursday) for only the repair of the microwave and not for the refrigerator because it had a part on back order and we were scheduled for February 12th for the refrigerator repair and then the representative said, "Wait, there is another part on back order and it will not be in until March 13th." The only thing that had been SCHEDULED to date was that Wednesday that I took off from work yet again and waited at the house for nothing. There was never ANY mention of ANY other dates. I don't know who they are talking to but they are not talking to us! Their products, attitude, and customer service has been deplorable. I will never buy anything GE again and will pass this on to anyone I speak with, which is a shame since I used to be a fan of GE.
Regards,
[redacted]
Good Morning Ms. [redacted]:
Thank you for the opportunity to assist you in your Revdex.com concern. Please be advised that I have sent a...
request to the dispatcher for your area requesting them to give you a call should any sooner service appointments open up. Sometimes there are cancellations that come through and if so, your name will be on that list.
We do appreciate your patience and am very sorry that the unit is in need of repair.
I will be out of the office next week, but if anything comes up, as noted, I will ask the dispatcher to give you a call.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] from GE called me. When I asked her about the circuit board with a "rework 7/16/2012" sticker (also the date of production according to the serial number) she said "GE does this all the time." I asked her if my dishwasher could have other reworked parts in it, she said "if I had to guess I would say yes." This means GE is selling reworked dishwashers to dealers without letting them know they have been reworked so they can provide this information to their customers. I still don't have an answer as to what was added, taken away, or bypassed on the printed circuit board. GE customer relations told me GE would never do a rework, blamed [redacted] and told me to take it up with them so [redacted] the case manager closed my case and would not return my call. Finally knowing what I do now of GE's business practice I can't be confident that a new replacement would not be a factory rework. In a meeting with [redacted]'s manager he said he would not knowingly purchase a factory rework. Ms. [redacted] did clear [redacted] of this dirty deed and I feel GE needs to be further investigated regarding this business practice. Consumers need to know.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE Consumer Relations has confirmed that the unit in question has been repaired.
Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation.
GE Consumer Relations has continued to work with Ms. [redacted]. Ms. [redacted] has reported that the unit is now providing hot water. One additional part has been ordered and will be installed once it has been...
delivered. Ms. [redacted] has agreed to contact GE directly once this part is received.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's case. Please be advised that this refrigerator was fixed on 1/ 3/ 15 and this was confirmed by Mr. [redacted].
This office just received the Revdex.com referral yesterday, 1/14/15.
Please advise if you have further questions.
Regards,...
Thank-you for the opportunity to review this consumer’s situation.
GE is in the process of having the invoice in question reversed and billing ended.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation.
I spoke with Ms. [redacted] regarding the issue with her GE range and she advised me that the dealer has agreed to replace it for her.
Please contact me if there are any other questions or if I may be of further...
Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the service repair on her GE range. GE has advised her that the unit is over two years old and out of warranty. GE has also advised her that she used a non-authorized servicer for the repair. However, as a one-time gesture of goodwill GE agreed to reimburse her for half of the service repair for a total of $90.
Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation.
GE is in the process of replacing the dishwasher in question on a prorated basis.
Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your assistance!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes, I agreed to pay a fair amount which was acceptable to GE as well as myself. I appreciate GE's quick response on the issue. Thank you Revdex.com for providing the platform.
Thank you for the opportunity to review this consumer's case. GE is reimbursing the entire amount paid for the 11/12/14 service call. Total reimbursement is $381.16.
Thank you,
[redacted] %
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE will be replacing Ms. [redacted]’s refrigerator under the one-year manufacturer’s warranty.Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We rejected the offer of the refrigerator being replaced and GE paying a small portion of our attorney fees. This refrigerator was less than 6 months old. We even purchased an extended warranty. [redacted] came out 3 times and made assumptions and ordered parts and couldn't fix it. GEs own tech came out and said it was most likely open end loose connection or short... We do not trust this refrigerator to not quit again resulting in loosing food or shorting out and causing a fire. We never were made an offer that was good for 2 weeks. We want the refrigerator replaced and our fees back. GE certainly doesn't stand by their products. I would never buy GE again or recommend to any one else. I find it hard to believe that they would want this in their own house with something that could possibly short out and cause a fire. Seems odd that we couldn't get a response from GE till we retained an attorney. All could have been avoided. And how do they know that it is working perfectly? We haven't heard from them since the ridiculous offer. Like I said before. If this had been a simple fix we would have done that. But it was never determined what the problem was. It just came back on by itself.Totally unacceptable........
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,...
if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s refrigerator is nearly six years old and out of warranty. As a gesture of goodwill GE has offered her a discount into a comparable model. She has not accepted the offer at this time. The...
offer will be open until May 3, 2017. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
It seems they fixed the electrical problem, but they broke other components in the process. I have already ordered replacement parts as it will be much faster if I install them myself. I'm still not satisfied with their "service" but it appears that is the best they can do so that is where we will have to leave it. I will not be accepting their response though because they cause as many problems as they solve and leave me with more expenses.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the...
offer I reviewed appear below.
When the technician arrived for service, he needed to order about a half dozen parts and he asked if the following Wednesday at the same time would be good to schedule to return to install the parts, whcih I replied that would be fine. Lo and behold I take off from work the following Wednesday and wait all day and no one arrives or callls. I call GE only to find out that we were on the schedule for the next day (Thursday) for only the repair of the microwave and not for the refrigerator because it had a part on back order and we were scheduled for February 12th for the refrigerator repair and then the representative said, "Wait, there is another part on back order and it will not be in until March 13th." The only thing that had been SCHEDULED to date was that Wednesday that I took off from work yet again and waited at the house for nothing. There was never ANY mention of ANY other dates. I don't know who they are talking to but they are not talking to us! Their products, attitude, and customer service has been deplorable. I will never buy anything GE again and will pass this on to anyone I speak with, which is a shame since I used to be a fan of GE.
Regards,
[redacted]
 %3
Please see the email sent to[redacted]:
[redacted]
Good Morning Ms. [redacted]:
Thank you for the opportunity to assist you in your Revdex.com concern. Please be advised that I have sent a...
request to the dispatcher for your area requesting them to give you a call should any sooner service appointments open up. Sometimes there are cancellations that come through and if so, your name will be on that list.
We do appreciate your patience and am very sorry that the unit is in need of repair.
I will be out of the office next week, but if anything comes up, as noted, I will ask the dispatcher to give you a call.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] from GE called me. When I asked her about the circuit board with a "rework 7/16/2012" sticker (also the date of production according to the serial number) she said "GE does this all the time." I asked her if my dishwasher could have other reworked parts in it, she said "if I had to guess I would say yes." This means GE is selling reworked dishwashers to dealers without letting them know they have been reworked so they can provide this information to their customers. I still don't have an answer as to what was added, taken away, or bypassed on the printed circuit board. GE customer relations told me GE would never do a rework, blamed [redacted] and told me to take it up with them so [redacted] the case manager closed my case and would not return my call. Finally knowing what I do now of GE's business practice I can't be confident that a new replacement would not be a factory rework. In a meeting with [redacted]'s manager he said he would not knowingly purchase a factory rework. Ms. [redacted] did clear [redacted] of this dirty deed and I feel GE needs to be further investigated regarding this business practice. Consumers need to know.
Regards,
[redacted]
I
Thank-you for the opportunity to review this consumer’s situation.
GE Consumer Relations has confirmed that the unit in question has been repaired.
Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation.
GE Consumer Relations has continued to work with Ms. [redacted]. Ms. [redacted] has reported that the unit is now providing hot water. One additional part has been ordered and will be installed once it has been...
delivered. Ms. [redacted] has agreed to contact GE directly once this part is received.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's case. Please be advised that this refrigerator was fixed on 1/ 3/ 15 and this was confirmed by Mr. [redacted].
This office just received the Revdex.com referral yesterday, 1/14/15.
Please advise if you have further questions.
Regards,...
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE is in the process of having the invoice in question reversed and billing ended.
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation.
I spoke with Ms. [redacted] regarding the issue with her GE range and she advised me that the dealer has agreed to replace it for her.
Please contact me if there are any other questions or if I may be of further...
assistance.
Sincerely,
[redacted]
Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the service repair on her GE range. GE has advised her that the unit is over two years old and out of warranty. GE has also advised her that she used a non-authorized servicer for the repair. However, as a one-time gesture of goodwill GE agreed to reimburse her for half of the service repair for a total of $90.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
GE is in the process of replacing the dishwasher in question on a prorated basis.
Please contact me if there are any other questions or if I may be of further assistance.
We are reversing the service charges from this November. The consumer has not responded to my voice mail.
We have completed repair for this consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your assistance!
Regards,
[redacted]
 %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes, I agreed to pay a fair amount which was acceptable to GE as well as myself. I appreciate GE's quick response on the issue. Thank you Revdex.com for providing the platform.
Thank you for the opportunity to review this consumer's case. GE is reimbursing the entire amount paid for the 11/12/14 service call. Total reimbursement is $381.16.
Thank you,
[redacted] %
Thank you for the opportunity to review this consumer’s situation. Please be advised that GE will be replacing Ms. [redacted]’s refrigerator under the one-year manufacturer’s warranty.Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We rejected the offer of the refrigerator being replaced and GE paying a small portion of our attorney fees. This refrigerator was less than 6 months old. We even purchased an extended warranty. [redacted] came out 3 times and made assumptions and ordered parts and couldn't fix it. GEs own tech came out and said it was most likely open end loose connection or short... We do not trust this refrigerator to not quit again resulting in loosing food or shorting out and causing a fire. We never were made an offer that was good for 2 weeks. We want the refrigerator replaced and our fees back. GE certainly doesn't stand by their products. I would never buy GE again or recommend to any one else. I find it hard to believe that they would want this in their own house with something that could possibly short out and cause a fire. Seems odd that we couldn't get a response from GE till we retained an attorney. All could have been avoided. And how do they know that it is working perfectly? We haven't heard from them since the ridiculous offer. Like I said before. If this had been a simple fix we would have done that. But it was never determined what the problem was. It just came back on by itself.Totally unacceptable........
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,...
if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s refrigerator is nearly six years old and out of warranty. As a gesture of goodwill GE has offered her a discount into a comparable model. She has not accepted the offer at this time. The...
offer will be open until May 3, 2017. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
It seems they fixed the electrical problem, but they broke other components in the process. I have already ordered replacement parts as it will be much faster if I install them myself. I'm still not satisfied with their "service" but it appears that is the best they can do so that is where we will have to leave it. I will not be accepting their response though because they cause as many problems as they solve and leave me with more expenses.
Regards,
[redacted]