Thank you for the opportunity to review this consumers complaint.
Please be advised that GE has agreed to replace Mr[redacted] GE refrigerator. The replacement order has been processed.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that I tried to reach Mr. [redacted] on December 11, 2015
but unfortunately I had to leave a voice message. I am happy to discuss his
concerns and can be reached at [redacted] Please contact me if there...
are any other questions or if I may be of
further assistance.Sincerely,[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's having with her GE washer.
I informed Mrs. [redacted] of how our service charges work on out of warranty products. I told her that Consumer Relations has...
already provided a 25% discount on any parts or labor needed for the repair but explained that she would still be charged a home call fee in the amount of $89 or $99. I agreed to waive that home call fee as an additional gesture of good will. I also asked that she call me when the technician arrives to hear what the diagnosis is for repair and how much she would be charged for this out of warranty call. I will determine at that time if there is anything additional I can do to assist with this out of warranty repair.
She was satisfied with this resolution to her complaint.
Sincerely,
[redacted]Program Manager
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com UPDATEDThank-you for the opportunity to review this consumer’s situation. Mr. [redacted] is in the process of submitting additional information to our rebate processing personnel. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Lost Customer,
[redacted]
GE knows full well that this part is and has been recalled, my appliance as shown on the "control board", was installed and tested in March of 2006, which falls into the recall per GE. Even though my appliance was completely put together later in the year, I think GE said it was Oct of 2006, it should stand to reason that the "control board" installed in March of 2006, should suffice to be included in the recall that GE is fully aware of.
It is a total shame that GE would treat their customers like this. GE you know well and good that this part is defective, (it is caused by cheap Chinese made capacitors used on the "control board".) Ge should stand behind their products especially if there is a known recall.
GE, feels that their products are cheap and will not last for over a few years. That in of itself should make consumers aware that GE doesn't expect their over priced, cheap, not reliable, will not last very long lasting appliances, to take your hard earned money and leave the consumer out in the cold.
I will not spend one penny towards any part that I know has been recalled.
GE YOU HAVE LOST A CUSTOMER FOR LIFE!
Maybe it won't bother GE much for loosing my business, but I will tell everybody I can over the internet how lousy and cheap GE really is. Lets see how well my comments are over at AMAZON, where I bought a new "control board", for less than your 50 dollar plus shipping, deal.
&n
Thank you for the opportunity to review this consumer's situation. I spoke with [redacted] yesterday and apologized for the trouble he's had with his GE washer. I agreed to overnight the part directly to him, honor a check in the amount of [redacted] for laundromat expenses and provided a 6 month...
extension on his warranty as a good will gesture.He accepted and informed me that the repair company is coming out this Friday from 1-4 to complete the repair. Please contact me if you have any further questions or concerns. Sincerely, Kelly Johnson Program Manager
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the washer in question with a different upgraded model. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. He informed me that it was repaired last week. I have agreed to honor a one-year extension on the warranty for this appliance. Mr....
[redacted] has accepted this as a fair resolution to his complaint. He has my direct number of [redacted] in case he has any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. I completed the 1 year extended warranty Letter of Commitment and emailed a copy to Jeremy Labar. I have also sent a copy in the mail. Please contact me if there are any other questions or if I may be of...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thanks for the fan replacement but the fan is being changed every one-two years, so logically that should not be the root cause of the problem. And when the problem reoccurs, all our food would ruin again and we will not be able to use our refrigerator until the repair. We are requesting a permanent solution.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I spoke with Dr. [redacted] yesterday who confirmed that the fridge was actually cooling and temperatures seemed to be fine. He did mention a new issue though that he still needed addressed. He said that the lights blink on...
and off in the fresh food section. He requested a Saturday service if possible. He also stated that he was promised a pick up of a box of used appliance parts. I agreed to help him by calling dispatch and got the service call moved to Saturday, 10/3. I also issued an RMA for the parts to be picked up (which were picked up yesterday afternoon.) When I called him today to follow up, he asked for first call of the day on Saturday. I agreed to put in the request but could not promise a first call. The appointment time will be between 8am - noon. I will follow up with him after the repair. I also told him that this return visit will be at no charge to him. He accepted this as a satisfactory resolution to his complaint. Sincerely, [redacted]
Thank you for the opportunity to review this consumers complaint.
Please be advised that GE has agreed to replace Mr[redacted] GE refrigerator. The replacement order has been processed.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have completed in-warranty service on this consumer’s refrigerator.
Thank you for the opportunity to review this consumer’s situation. Please be advised that I tried to reach Mr. [redacted] on December 11, 2015
but unfortunately I had to leave a voice message. I am happy to discuss his
concerns and can be reached at [redacted] Please contact me if there...
are any other questions or if I may be of
further assistance.Sincerely,[redacted]
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's having with her GE washer.
I informed Mrs. [redacted] of how our service charges work on out of warranty products. I told her that Consumer Relations has...
already provided a 25% discount on any parts or labor needed for the repair but explained that she would still be charged a home call fee in the amount of $89 or $99. I agreed to waive that home call fee as an additional gesture of good will. I also asked that she call me when the technician arrives to hear what the diagnosis is for repair and how much she would be charged for this out of warranty call. I will determine at that time if there is anything additional I can do to assist with this out of warranty repair.
She was satisfied with this resolution to her complaint.
Sincerely,
[redacted]Program Manager
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com UPDATEDThank-you for the opportunity to review this consumer’s situation. Mr. [redacted] is in the process of submitting additional information to our rebate processing personnel. Please contact me if there are any other questions or if I may be of further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Lost Customer,
[redacted]
GE knows full well that this part is and has been recalled, my appliance as shown on the "control board", was installed and tested in March of 2006, which falls into the recall per GE. Even though my appliance was completely put together later in the year, I think GE said it was Oct of 2006, it should stand to reason that the "control board" installed in March of 2006, should suffice to be included in the recall that GE is fully aware of.
It is a total shame that GE would treat their customers like this. GE you know well and good that this part is defective, (it is caused by cheap Chinese made capacitors used on the "control board".) Ge should stand behind their products especially if there is a known recall.
GE, feels that their products are cheap and will not last for over a few years. That in of itself should make consumers aware that GE doesn't expect their over priced, cheap, not reliable, will not last very long lasting appliances, to take your hard earned money and leave the consumer out in the cold.
I will not spend one penny towards any part that I know has been recalled.
GE YOU HAVE LOST A CUSTOMER FOR LIFE!
Maybe it won't bother GE much for loosing my business, but I will tell everybody I can over the internet how lousy and cheap GE really is. Lets see how well my comments are over at AMAZON, where I bought a new "control board", for less than your 50 dollar plus shipping, deal.
&n
We have agreed to no charge service. Just trying to coordinate a day that the consumer can meet the tech.
Thank you for the opportunity to review this consumer's situation. I spoke with [redacted] yesterday and apologized for the trouble he's had with his GE washer. I agreed to overnight the part directly to him, honor a check in the amount of [redacted] for laundromat expenses and provided a 6 month...
extension on his warranty as a good will gesture.He accepted and informed me that the repair company is coming out this Friday from 1-4 to complete the repair. Please contact me if you have any further questions or concerns. Sincerely, Kelly Johnson Program Manager
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the washer in question with a different upgraded model. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. He informed me that it was repaired last week. I have agreed to honor a one-year extension on the warranty for this appliance. Mr....
[redacted] has accepted this as a fair resolution to his complaint. He has my direct number of [redacted] in case he has any further questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. I completed the 1 year extended warranty Letter of Commitment and emailed a copy to Jeremy Labar. I have also sent a copy in the mail. Please contact me if there are any other questions or if I may be of...
further assistance. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thanks for the fan replacement but the fan is being changed every one-two years, so logically that should not be the root cause of the problem. And when the problem reoccurs, all our food would ruin again and we will not be able to use our refrigerator until the repair. We are requesting a permanent solution.
Regards,
[redacted]
Thank you for the opportunity to review this consumer's situation. I spoke with Dr. [redacted] yesterday who confirmed that the fridge was actually cooling and temperatures seemed to be fine. He did mention a new issue though that he still needed addressed. He said that the lights blink on...
and off in the fresh food section. He requested a Saturday service if possible. He also stated that he was promised a pick up of a box of used appliance parts. I agreed to help him by calling dispatch and got the service call moved to Saturday, 10/3. I also issued an RMA for the parts to be picked up (which were picked up yesterday afternoon.) When I called him today to follow up, he asked for first call of the day on Saturday. I agreed to put in the request but could not promise a first call. The appointment time will be between 8am - noon. I will follow up with him after the repair. I also told him that this return visit will be at no charge to him. He accepted this as a satisfactory resolution to his complaint. Sincerely, [redacted]
I left a voice mail on 10/9 and to date the consumer has not returned my call.