Cook's Glass & Mirror Company Inc.

Thank-you for the opportunity to review this consumer’s situation. GE has offered to perform the repair in question on a discounted basis.  GE declined to waive all charges for the repair.            Please contact me if there are any other questions or if I may...

be of further assistance.

[redacted]
[redacted]...

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[redacted]I responded to this complaint after the repairman came yesterday and wasunable to make the necessary repairs to our dishwasher.  It's been out since1/30.  I talked with [redacted] at GE this morning and he is sending a newdishwasher.  Hopefully that one will work properly and not flood ourkitchen.  Please note that GE resolved this issue.Thanks,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE will need to assess a possible failure in the future if and when it might occur. Please contact me if there are any other questions or if I may be of further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I was contacted too late and have since replaced my range with a Maytag product and will not purchase a GE appliance again! 
Regards,
[redacted]

Sent: Thursday, January 08, 2015 11:25 AM
I spoke with Mr [redacted] today and he did receive a replacement shipment from us on 12/18 but states they are not the correct lamp.  I am sending him an additional case (3) of an item that I show is a direct replacement and asked that he call me upon...

receipt to confirm the lamp is comparable to the ones he had issues with.
I have his email address and advised that I will be sending him the tracking info on the new shipment and provide him with my direct contact info so we can work together to resolve.
[redacted]
Customer Service Manager
Automotive, Consumer, Export, Lighting Tech & VMI
 
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Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issues with her GE wall-oven. GE has advised her that the warranty is a repair warranty and GE would proceed with a service repair. GE Factory Service was out on March 18, 20** and installed...

parts to repair the unit.
 
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have also left messages and have not been able to get in touch.I understand that he wants model numbers, which I do not have while I am at work. I'm sorry that GE cannot accomodate customer issues on a schedule that works for teh customer. I have a job where I work normal business hours and we are extremely short staffed. I dont have time to be on teh phone yet again arguing over the terrible service I have received. Everything seems all set for now. I will just neevrer buy a GE product ever again and I will be sure to tell my friends and family the same thing.
Regards,
[redacted]
 
 
 
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The new service call is scheduled per consumer's request, 3/22 from 1-5 with a request to run the call after 3:45.  Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.   GE has offered to refund the purchase price of the unit in question and have it picked up at the same time.   Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  Repairs to the unit in question are currently scheduled to be completed on 7/12/17.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. GE service has picked up the consumer’s air conditioning unit on 7/5 after confirming that it was not cooling.  Once the unit has been repaired it will be brought back to the consumer’s home.  I will be following back up...

with the consumer later this week.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE offered a no charge exchange for the same microwave unit.  Mr. [redacted] chose to upgrade to a microwave that offered convection cooking and paid the up charge of $181.48.  The order as been placed and will be...

delivered as soon as possible.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please be advised that I have left a voice message for Ms. [redacted] requesting a return call to discuss further. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
GE has advised Ms. [redacted] that the unit is over one year old and out of warranty. As a one-time gesture of goodwill GE has agreed to cover the current repairs needed. GE is scheduled to service the range and dishwasher on...

4/25/15. 
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
 
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Revdex.com:I returned her call today and left a message but she did not attempt to call me back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that I did speak with Mr. [redacted] and advised that his warranty is a repair warranty and offered to schedule service on his dishwasher. Mr. [redacted] declined my offer to set up a service appointment. Please...

contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.
I spoke with Mr. [redacted] briefly on November 17, 2014. At that time he advised me that he was in a business meeting and asked to call me back at a later time. As of today I have not heard from Mr. [redacted] however, I am happy...

to discuss his concerns in regards to his GE dishwasher at his convenience. He is welcome to give me a return call at ###-###-#### (8-5:00 EST).
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 A dishwasher was offered at a discounted rate by GE. We respectfully declined this "solution" due to the fact that their "discount" was really the same as paying a sale price at a local retailer. They offered a percentage off from the manufacturer's price, which ended up equivalent to the price we could pay at our local Home Depot.  This dishwasher is only a few months old, and has not done a very good job of its intended purpose from the very beginning; to clean dishes that are dirty. The technician that went to the property put peanut butter on a plate and proceeded to wash it, immediately. Of course it washed off. I don't see that being an accurate measure of the dishwashers' ability to perform properly. We were told with this "lower-end" model, it works as it should. Shouldn't the dishwasher, whether it be a "lower-end" or higher end, do what it was made for? It should wash dishes, period. With that being said, I believe GE should take it back, credit the money paid for it towards another, better model that will actually perform, and allow us to pay the difference. I am not looking for something free, I just no longer want this particular model anymore due to it's subpar performance. If it worked as it needed to, there wouldn't be an issue.

Thank you for the opportunity to re-review this consumer’s situation.Please be advised that according to Mr. [redacted] the new dishwasher has been delivered and installed by the delivery agent.   Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]