Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service.
I told her that I would get the dispatcher and service manager involved in watching today's service...
visit. I will reach out to her tomorrow as a follow up.
She appreciated my phone call today. She said she would have never known about today's appointment if it wern't for my call.
Please contact me if you have any further questions or concerns. I can be reached directly at [redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] from GE left a message on 12/15 with the opportunity to return her call at my convenience on 12/29. As stated, the appliances were previously diagnosed by the insurance adjuster's contractor who investigated the cause of the damage to my home. He put a temporary repair on the water line and recommended I call GE for genuine factory parts. He also diagnosed the oven and determined that the lower heating element needed replacement. A simple internet search determined the water line and 2 couplings can be purchased for less than $25 and the heating element can be purchased for less than $40. GE service repair's website states, "They (repair) will also come to your home with a fully-stocked service vehicle, which in most cases means a repair can be successfully completed in a single visit.** So if one of your most important household appliances has started to break down, don't hesitate to contact the experts at GE Factory Service." If the diagnostic fee/ dispatch fee/ truck roll fee is what it takes to get a repairman WITH parts to the home, then I'll make the attempt. I add the appliance Model numbers and parts needed for repair in the "Customer Comments" section of the requested appointment. I receive a confirmation stating that I will receive a phone confirming the appointment the night before AND a phone call from the technician prior to the visit. Neither occurred. Had I known the parts would not arrive with the technician, I WOULD HAVE CANCELLED the appointment prior to the technican knocking on the wrong door. The parts in question... the water line is used on every single GE make and model fridge currently in production. The lower heating element (that produces heat to cook) is the universal heating element installed on every GE make and model oven produced. SO, when the technician arrived in his fully stocked service vehicle without the parts, I CANCELLED THE APPOINTMENT (My first opportunity to do so). Additionally, the technician and customer service rep claim to have had no access to my "Customer Comments" discribing the make, model and parts requested, though the technician arrived with my fridge pre-loaded on his laptop and the service rep knew my appliance were no longer under warranty. Your technican had no intention of repairing ANYTHING. He quoted me the price of replacing the undamaged water tank AND water line at a parts cost of $118. He did not offer to repair the water line until after I asked to speak to customer service. Total parts and labor quoted were $660 for less $65 in parts. Labor $595?. Fully stocked service vehicle? NO SERVICE WAS PERFORMED! I would, however, paid for the repairs had the technician had the parts on the vehicle as per my "Customer Comments." As having 20 years experience making houscalls for service repairs and installations, I can only describe this unprofessional experience as a shakedown. If you need my money that bad, I'll just send to you directly. ]
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s dishwasher is covered under the one-year manufacturer’s repair warranty. GE has offered to schedule service out for a technician to take a look and Mr. [redacted]’s has declined service....
Should he wish to schedule service he is welcome to give me a return call and I would be happy to schedule the call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Thank you for the opportunity to review this consumer’s situation. GE service has picked up the consumer’s air conditioning unit on 7/5 after confirming that it was not cooling. Once the unit has been repaired it will be brought back to the consumer’s home. I will be following back up...
with the consumer later this week. Please contact me if there are any other questions or if I may be of further assistance. [redacted]
Thank you for the opportunity to re-review this consumer’s situation.Please be advised that according to Mr. [redacted] the new dishwasher has been delivered and installed by the delivery agent. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that I have left a voice message for Ms. [redacted] requesting a return call to discuss further. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Sent: Thursday, January 08, 2015 11:25 AM
I spoke with Mr [redacted] today and he did receive a replacement shipment from us on 12/18 but states they are not the correct lamp. I am sending him an additional case (3) of an item that I show is a direct replacement and asked that he call me upon...
receipt to confirm the lamp is comparable to the ones he had issues with.
I have his email address and advised that I will be sending him the tracking info on the new shipment and provide him with my direct contact info so we can work together to resolve.
[redacted]
Customer Service Manager
Automotive, Consumer, Export, Lighting Tech & VMI
Thank-you for the opportunity to review this consumer’s situation.GE is not agreeable to replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation.
I spoke with Mr. [redacted] briefly on November 17, 2014. At that time he advised me that he was in a business meeting and asked to call me back at a later time. As of today I have not heard from Mr. [redacted] however, I am happy...
to discuss his concerns in regards to his GE dishwasher at his convenience. He is welcome to give me a return call at ###-###-#### (8-5:00 EST).
Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation.
GE has advised Ms. [redacted] that the unit is over one year old and out of warranty. As a one-time gesture of goodwill GE has agreed to cover the current repairs needed. GE is scheduled to service the range and dishwasher on...
4/25/15.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement check and is picking up the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. Repairs to the unit in question are currently scheduled to be completed on 7/12/17. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE has offered to refund the purchase price of the unit in question and have it picked up at the same time. Please contact me if there are any other questions or if I may be of further assistance.
The new service call is scheduled per consumer's request, 3/22 from 1-5 with a request to run the call after 3:45. Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issues with her GE wall-oven. GE has advised her that the warranty is a repair warranty and GE would proceed with a service repair. GE Factory Service was out on March 18, 20** and installed...
parts to repair the unit.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have also left messages and have not been able to get in touch.I understand that he wants model numbers, which I do not have while I am at work. I'm sorry that GE cannot accomodate customer issues on a schedule that works for teh customer. I have a job where I work normal business hours and we are extremely short staffed. I dont have time to be on teh phone yet again arguing over the terrible service I have received. Everything seems all set for now. I will just neevrer buy a GE product ever again and I will be sure to tell my friends and family the same thing.
Regards,
[redacted]
Thank-you for the opportunity to review this consumer’s situation.
The dryer in question is in the process of being replaced. A replacement was ordered on 2/25/[redacted]
Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service.
I told her that I would get the dispatcher and service manager involved in watching today's service...
visit. I will reach out to her tomorrow as a follow up.
She appreciated my phone call today. She said she would have never known about today's appointment if it wern't for my call.
Please contact me if you have any further questions or concerns. I can be reached directly at [redacted] anytime between 8am - 2pm EST.
Sincerely,
[redacted]Program Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] from GE left a message on 12/15 with the opportunity to return her call at my convenience on 12/29. As stated, the appliances were previously diagnosed by the insurance adjuster's contractor who investigated the cause of the damage to my home. He put a temporary repair on the water line and recommended I call GE for genuine factory parts. He also diagnosed the oven and determined that the lower heating element needed replacement. A simple internet search determined the water line and 2 couplings can be purchased for less than $25 and the heating element can be purchased for less than $40. GE service repair's website states, "They (repair) will also come to your home with a fully-stocked service vehicle, which in most cases means a repair can be successfully completed in a single visit.** So if one of your most important household appliances has started to break down, don't hesitate to contact the experts at GE Factory Service." If the diagnostic fee/ dispatch fee/ truck roll fee is what it takes to get a repairman WITH parts to the home, then I'll make the attempt. I add the appliance Model numbers and parts needed for repair in the "Customer Comments" section of the requested appointment. I receive a confirmation stating that I will receive a phone confirming the appointment the night before AND a phone call from the technician prior to the visit. Neither occurred. Had I known the parts would not arrive with the technician, I WOULD HAVE CANCELLED the appointment prior to the technican knocking on the wrong door. The parts in question... the water line is used on every single GE make and model fridge currently in production. The lower heating element (that produces heat to cook) is the universal heating element installed on every GE make and model oven produced. SO, when the technician arrived in his fully stocked service vehicle without the parts, I CANCELLED THE APPOINTMENT (My first opportunity to do so). Additionally, the technician and customer service rep claim to have had no access to my "Customer Comments" discribing the make, model and parts requested, though the technician arrived with my fridge pre-loaded on his laptop and the service rep knew my appliance were no longer under warranty. Your technican had no intention of repairing ANYTHING. He quoted me the price of replacing the undamaged water tank AND water line at a parts cost of $118. He did not offer to repair the water line until after I asked to speak to customer service. Total parts and labor quoted were $660 for less $65 in parts. Labor $595?. Fully stocked service vehicle? NO SERVICE WAS PERFORMED! I would, however, paid for the repairs had the technician had the parts on the vehicle as per my "Customer Comments." As having 20 years experience making houscalls for service repairs and installations, I can only describe this unprofessional experience as a shakedown. If you need my money that bad, I'll just send to you directly. ]
Regards,
[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s dishwasher is covered under the one-year manufacturer’s repair warranty. GE has offered to schedule service out for a technician to take a look and Mr. [redacted]’s has declined service....
Should he wish to schedule service he is welcome to give me a return call and I would be happy to schedule the call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]
Thank you for the opportunity to review this consumer’s situation. GE service has picked up the consumer’s air conditioning unit on 7/5 after confirming that it was not cooling. Once the unit has been repaired it will be brought back to the consumer’s home. I will be following back up...
with the consumer later this week. Please contact me if there are any other questions or if I may be of further assistance. [redacted]
Thank you for the opportunity to re-review this consumer’s situation.Please be advised that according to Mr. [redacted] the new dishwasher has been delivered and installed by the delivery agent. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Thank you for the opportunity to review this consumer’s situation. Please be advised that I have left a voice message for Ms. [redacted] requesting a return call to discuss further. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]
Sent: Thursday, January 08, 2015 11:25 AM
I spoke with Mr [redacted] today and he did receive a replacement shipment from us on 12/18 but states they are not the correct lamp. I am sending him an additional case (3) of an item that I show is a direct replacement and asked that he call me upon...
receipt to confirm the lamp is comparable to the ones he had issues with.
I have his email address and advised that I will be sending him the tracking info on the new shipment and provide him with my direct contact info so we can work together to resolve.
[redacted]
Customer Service Manager
Automotive, Consumer, Export, Lighting Tech & VMI
%
Thank-you for the opportunity to review this consumer’s situation.GE is not agreeable to replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank you for the opportunity to review this consumer’s situation.
I spoke with Mr. [redacted] briefly on November 17, 2014. At that time he advised me that he was in a business meeting and asked to call me back at a later time. As of today I have not heard from Mr. [redacted] however, I am happy...
to discuss his concerns in regards to his GE dishwasher at his convenience. He is welcome to give me a return call at ###-###-#### (8-5:00 EST).
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
We are scheduled to go back out for service on 7/14.
Thank-you for the opportunity to review this consumer’s situation.
GE has advised Ms. [redacted] that the unit is over one year old and out of warranty. As a one-time gesture of goodwill GE has agreed to cover the current repairs needed. GE is scheduled to service the range and dishwasher on...
4/25/15.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
%3
Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement check and is picking up the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. Repairs to the unit in question are currently scheduled to be completed on 7/12/17. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.
Thank-you for the opportunity to review this consumer’s situation. GE has offered to refund the purchase price of the unit in question and have it picked up at the same time. Please contact me if there are any other questions or if I may be of further assistance.
The new service call is scheduled per consumer's request, 3/22 from 1-5 with a request to run the call after 3:45. Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager
Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] regarding the issues with her GE wall-oven. GE has advised her that the warranty is a repair warranty and GE would proceed with a service repair. GE Factory Service was out on March 18, 20** and installed...
parts to repair the unit.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have also left messages and have not been able to get in touch.I understand that he wants model numbers, which I do not have while I am at work. I'm sorry that GE cannot accomodate customer issues on a schedule that works for teh customer. I have a job where I work normal business hours and we are extremely short staffed. I dont have time to be on teh phone yet again arguing over the terrible service I have received. Everything seems all set for now. I will just neevrer buy a GE product ever again and I will be sure to tell my friends and family the same thing.
Regards,
[redacted]
 %
Thank-you for the opportunity to review this consumer’s situation.
The dryer in question is in the process of being replaced. A replacement was ordered on 2/25/[redacted]
Please contact me if there are any other questions or if I may be of further assistance.