Cook's Glass & Mirror Company Inc.

We are scheduled to go back out for service on 7/14.

Thank-you for the opportunity to review this consumer’s situation.
 
The dryer in question is in the process of being replaced.  A replacement was ordered on 2/25/[redacted]
 Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. Although we have not been able to catch each other via phone, I have reviewed Ms. [redacted]'s case and have agreed to refund the home call visit in the amount of $108.95 as a one-time good will gesture.  The unit was out of...

warranty and this is the standard charge to have a technician come to the home.  The refund will be given as a cash refund vs. a credit to the card she used at the time of service. Please let me know if she accepts this as a resolution to her case. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.GE is not agreeable to replacing the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement check and is picking up the unit in question. Please contact me if there are any other questions or if I may be of further assistance.

We have completed in-warranty service for this consumer.

Per the consumer's email (below) the dryer has now been repaired. 
[redacted]On friday, 3/13 the service man came (i think he is from [redacted]) and fixed the Dryer. it is now working fine. I dont know if you have scheduled another tech to come tomorrow. if so, please cancel that.Thanks for your...

help[redacted]
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Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with cleaning her new double oven.
She has informed me that she has found the correct solution to her complaint online and said we could consider her case...

closed.
Please contact me if you have any further questions or concners.
Sincerely,
[redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.
GE Consumer Relations spoke to Mr. [redacted] on 4/7/15 and confirmed the dishwasher in question had been repaired.
Please contact me if there are any other questions or if I may be of further assistance.%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.We were told by [redacted] at GE that we would be refunded for the parts, but not for the service charge, but this resolution indicates we will be reimbursed for both. Please advise on how we will go about getting our refund  
Regards,
[redacted]

I am writing to you to express my dissatisfaction with General Electric. The contents of this package include several letters to various levels of GE in my attempt to reach the Connecticut Headquarters, as well as a photograph detailing my fire.My dissatisfaction with GE is prompted by my...

disagreement with the assessment of the GE repairman, in which he stated that there was no defect with the range. This assessment was supported by the GE Appliance Headquarters in Kentucky. They offered $700.00 towards a new GE range, but could not guarantee a different repairman in the future. Therefore I decided on another brand and am seeking $700.00 reimbursement for my range, which was only five years old. The Appliance Headquarters denied me again.Due to my dissatisfaction with General Electric and the potential hazard this poses to others, I would like to file this complaint.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I'm very pleased with the short time between my complaint and the resolution.  GE took the matter very seriously and contacted me the next day.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I am asking GE for help/advise on this situation, not future repairs.   [redacted] was very rude and would not even listen to my concern.   I asked for someone else, he refused saying he is the only one.  I made a comment on [redacted] and was promised another person would contact me and I am still waiting.   Please do not have Mr [redacted] contact me; he is useless and does not have any customer service skills.

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator.
We have agreed to exchange the refrigerator at no cost to her.  I explained that we will haul away the current unit at the...

same time the new one is delivered and installed.
The delivery timeframe is approximately 3-5 business days and the order number is currently on: [redacted].
She was satisfied with this resolution.
Please contact me at [redacted] if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager%

I have reviewed the most recent e-mail (below) from Mr. [redacted].  
He mentioned he already bought the part through Amazon. 
I am sorry he is still dissatisfied with our offer of resolution.
I will be closing this case as of today, 3/31/15.
Sincerely,
[redacted]Program Manager
 %3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
I've made it clear that these units have issues, so the proper response from GE should be they are sending service back out to see if they can finally resolve the issues vice find any issues.
Regards,
 
[redacted]  
 
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We have reviewed the consumer's response and our position remains unchanged.  We will be happy to repair the unit per the warranty.

[redacted]...

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Otherwise, I will note it here and contact the business yet again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I do not feel   l that I should pay over nine hundred dollars for a new refrigerator, when mine is not yet six years old. I started having problems within two years. I just will never buy another GE product ever again.  It's sad that you have to go on you tube to learn that this is in fact a factory defect, I quess I'll be cleaning out the drain plug in my freezer until I'm blessed to afford another refrigerator.