Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I did not receive a refundThey also need to address the fact that the cancel account option on their website does not function]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for contacting Weight WatchersWe received the member's request for a refund and cancellation of account. We apologize the member did not receive the refund for the promotionWe reach out to the member to contact Corporate Affairs so we can obtain more information on applying the
refundOnce the member's contacts our Corporate Affairs Group, a refund will be issued.Please let us know if you further questionsHave a great day! Sincerely,Flo G***Corporate Affairs

***, I am so sorry you had to call so many timesFrom what I see on your account, when you called on 9/**/16, we gave you a courtesy days time credit for the delay in receiving the starter kitThen your account was cancelled when you called on 10/*/and at that time, they did refund the full
amount of $It was credited back to the credit card on file and would show in your statement to days from the date it was issuedI have requested a starter kit be shipped to you and if you wish to re-join, we would like to offer you days on usIf you wish to accept this offer, please call our Corporate Affairs office at ###-###-#### Monday through Friday a.mto p.mCSTI have noted the offer on your account. Nikki C.Corporate Affairs

I called *** *** back and explained after review, she is now approved to receive the gift cardI explained the processing time and reasons for it and she understands. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's feedback in regards to the concerns with our website and the customer service received. Weight Watchers was experiencing some website issues for several days due to the new program upgradesWe apologize for the inconvenienceThe member has cancelled the account, however we will keep the account open through 1/*/We are also issuing a three month refund for $of which the member will see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe've received the member's complaint in regards to login ability, cancellation and email confirmation.The Weight Watchers Terms & Conditions provide all members with information on how to receive assistance for any online usageIf a
member is unable to login to their account, we have communication resources via email, chat and phoneWe received communication from the member to cancel account on 9/**/via phone. Customer Service Representatives do not have the ability to email confirmation numbers but if a member request, the Representative is required to submit to Supervisor to be sent to memberFor this we apologize and handled as a coaching.As a courtesy, we issued a refund for $of which the member will see within to business daysPlease let us know if you need further assistance.Sincerely,*** ***Corporate Affairs

I left this member a voice mail to contact Corporate Affairs so we can explain the pricing structure and current offer. Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's second request for total refundPer information provided as it relates to Terms & Conditions the member subscribed to, member's responsibility to monitor financial information, subscription program is a personal, self managed program and Weight Watchers doesn't have
access to monitor member's usage are all reasons why we're unable to provide an additional refund.We apologize if the member did not review the Terms and Conditions upon signupWe here at Weight Watchers value every member and is the reason we've provided our maximum refund of six months.Please let us know if you need further assistanceHave a wonderful day.Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Weight Watchers representative, Nikki, told me that I will receive a $prepaid card, but it will take to weeks for me to receive itI asked for the reason that it was initially rejected and was told that someone in their department inappropriately determined that I was not eligibleThere was no explanation as to why I have to wait up to more weeks before I can expect to receive thisI have already waited weeks so far and now an additional to weeks wait seems unreasonable with no remorse for the irresponsibility of the way this deal was handledI appreciated the assistance from the Revdex.comI am willing to wait up to weeks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

When a new account is created, it requires a full credit card number to be enteredNot even management has access to see full credit card numbersOnly the last digits area visibleSo new accounts can only be created by the members themselves, be it at the meeting location, over the phone or online via the websiteAs stated in our Subscription Agreement, members are responsible for cancelling their accounts and stopping the autobilling when necessary as Weight Watchers does not monitor individual accounts*** ***’ case was reviewed and she was given a courtesy refund of months of charges on each of the two accountsThe case was closed and will not be re-opened. Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc

We left the member a voicemail today to contact Corporate AffairsHe called back and we were able to discuss the situation with him and gave him the maximum refund of months, $269.70, on his wife's membership. Sincerely,*** **Corporate AffairsWeight Watchers International, Inc

I have left a voicemail for *** *** to contact our Corporate Affairs groupWill thank him for taking a screen shot of the incorrect pricing and let him know we have itWill ask the approximate date and time the screen shot was taken so we can investigateWill give *** *** a courtesy
offer. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and
have determined that my complaint has NOT been resolved because:
My complaint #*** against Weight Watchers received a response from Weight Watchers in which they said my issue was resolvedI did communicate with them as was mentioned however the complaint has not been resolvedThey have begun steps to resolve the issue which they say will take 2-weeksUntil I receive the refund that is due, I would like this complaint to remain activeI can’t find how to respond to their response and I find it unsettling that they would say my issue has been resolved at this point.
Thank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I placed a call to the resolution center of Weight Watchers and am awaiting the credit that was issued
Sincerely,
*** *** ***

First and foremost, we would like to extend our apologiesIn our research, we're unable to determine what about the program the member was uncomfortable withWe cancelled the Online account, issued a refund for $of which they should see within to business days.Please inform the member,
if for any reason in the reason they wish to return to the program, Corporate Affairs will be more than happy to walk the member through the program to assist in achieving their goal.Please let us know if you have further questions. Sincerely, Flo G***Corporate Affairs

We received the member's request for full refundThe member provided a copy of the receipt and a refund for $has been issued. Please let us know if you need further assistance. Sincerely,Flo G***coporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's concerns relating to new program upgrade. Our new program officially launched December 6th where we experienced a few technical challengesHowever, once the member completed new criteria within the program,
all previous program information remained within the accountsThe information was communicated to every Subscriber by our CEOWe apologize for the member's experience and have applied a 30-day Time Credit to the accountPlease let us know if you have further questions or concerns.Have a wonderful day! Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight WatchersWe received the member's requestedUpon mbr contact, the subscription fee had already been chargedWeight Watchers does not pro-rate the subscription programBecause we value every member, we have issued a refund for $of which the member should
receive within to business days. Please let us know if you have further questions and we'll be more than happy to assist youHave a wonderful day! Sincerely,Flo G***Corporate Affairs