Coover Trucking, Inc.

I spoke with [redacted] and first of all apologized for the unpleasant customer service experience she had and that the call was not handled appropriately. Through a series of questions, investigated the issue and determined the account that was charging her credit card $21.67 per month and was...

able to resolve the issue to [redacted]'s satisfaction.Sincerely,NikkiResolution DepartmentWeight Watchers International, Inc.

In the last two days I left a voice mail for the member and also sent her an email asking her to contact Corporate Affairs for a resolution. Our apologies go out to the member as the account should have been refunded at the time of cancellation. It has been refunded now and the member will see the...

$40.90 back on her credit card in 3 to 5 business days from today November [redacted]. That amount had the account paid up to December [redacted]. As a courtesy, we have left the account open and it will automatically cancel on that date. We would still like to talk to her to apologize and make some clarifications about the program. Have a Happy Thanksgiving!Nikki C.Weight Watchers Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I find it very insulting that weight watchers has not only sent the exact same response, which demonstrates this company's stance on customer service, but additionally, the representative has chosen to insult me by calling into question my reading abilities.As I stated before, The website does not describe that one can not weigh in. Nor does it describe that you would have to be a meetings member to be a lifetime member. Nor does it explain that you would have to be a meetings member to get "swag" or weight loss momentums. Weight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the website. Furthermore, I called in and spoke with several online support services and garnered different responses. Thus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not. There is no place on the website which black-letters any of these things and it is misleading to consumers; not because of consumer's lack of ability to read, but rather WW's inability to create a transparent website which letters to consumers exactly what they can and can not expect in each package.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I spoke with [redacted] and asked her to forward to me her sent email with the submission form showing the sent date so we can determine if she was denied erroneously or not. Sincerely,[redacted]Corporate AffairsWeight Watchers International, inc.

I called and left a voicemail for [redacted] to contact our Corporate Affairs group so we can explain the promotion process and clear up some misunderstandings.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Weight Watchers spoke with member to inform of the process. Member is a Monthly Pass member attending meetings and must get Starter Kit at Meeting location before the promotion ends.Please let us know if you have further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  PLEASE NOTE:  The response from WeightWatchers to the Revdex.com reads that they apologize, they were not made aware that the application was made in an app no managed by WeightWatchers.  That is wrong - I went to the WeightWatchers site and logged in where they indicated - to join their program.  It was not an app.  Whoever they hire to manage their online program is out of the control of whoever they invite to join their program when clicking "Join WeightWatchers" on their site. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Weight Watchers received the member's request for a refund. We have cancelled the member's account and issued a refund for $171.80. The member should see the refund back on their card within 3 to 5 business days. We apologize for any inconvenience. Please let us know if you have any...

questions.Have a great day!Sincerely,Flo G[redacted]Corporate Affairs

We received the member's complaint. Upon member contact, the refund of $19.95 was issued due to cancellation. The communication to all members is, the refund takes 3 to 5 business days to be applied back on card. This is based on each individuals Financial Institution.Please let us know if you have...

further questions. Have a great day! Sincerely,Florence G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will accept once I actually see the refund. I'm very wary of their shady practices. Thank you Revdex.com.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This member's complaint was responded to and resolved via [redacted] PM on 10/*/2016. Membership account details were discussed with the member. Due to previous online cancellation errors that have occurred over the last year or so, we approved a onetime courtesy refund of 3 months = $179.49....

Member is fully aware of reoccurring billing terms, membership subscription agreement details and cancellation policies. Member's account was cancelled on that date: cancellation #[redacted]. Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you.  I truly hope my email is removed from their list. If not, I will contact you again .  Again, thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Thank you for reviewing my claim in a timely manor.  I am however extremely unsatisfied with the offer of $419.70.  While I agree that I am negligent of tracking the account these funds were automatically pulled from, I feel it is Weight Watchers responsibility to honor their customers requests to cancel their service.  I wrote the cancellation number given to me over the phone in March of 2015 on a document that was destroyed with other documents from 2015 I no longer felt I needed.  I typically purge these documents after completing taxes each year and only keep what I feel is necessary.  In this instance apparently this was a document I needed to hang onto.  I distinctly remember calling to cancel this membership because it was a few days before I had a scheduled surgery and it was one of the tasks I needed to complete on my "to do" list before that surgery. I am quite positive Weight Watchers would have the ability to look at my online activity for this membership and see that there has been absolutely zero activity since the initial 3 month trial period I paid for.  During this initial time period I was actively recording data such as calories and weight loss.  By Mid February of 2015 I was no longer using this on a regular basis, and by March of 2015 I was not using it at all. I am requesting that Weight Watchers return the full amount of $839.40 for the 12 months of membership fees I was charged beginning on 4/**/15 after I called to cancel this service mid-March of 2015.  I feel that there is overwhelming evidence of account activity collaborating with a March 2015 cancellation.  I feel it is very unfortunate I am not in position of the document containing the cancellation number I was given over a year ago, however my failure to produce said document is not grounds to refuse a complete refund.  Two overwhelming details stick out in my mind pertaining this situation: 1. Why would I knowingly continue to pay for a service I was no longer using? 2. It is obvious by the fact that I never bothered to check my account for future transactions that I considered this membership cancelled and the issue closed.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers. We received the member's request and concerns. We reached out to the member, apologized for site issues. We also issued a refund for $39.90 of which she requested a check be sent. We also informed the member, if she should experience further issues to...

contact Corporate Affairs directly.Please let us know if you have further questions or concerns. Have a great day!Sincerely,Flo G[redacted]Corporate Affairs

We received the member's complaint in regards to website issues and refund request. We apologize our website was experiencing technical issues due to the new program upgrade on December [redacted]. Weight Watchers CEO provided an email apologizing for the technical challenges within our new upgrade. The...

problem has been resolved and members are utilizing all features of those resources. Due to the website issues were recent and the member's program started in September, the member has had the benefit of using the program. The member decided to cancel their account where we issued the refund for the last billing month. Please let us know if you have further questions or concerns.Have a wonderful day! Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be considered as resolved, once I receive the announced settlement on my account.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They owe me restitution for sending me a filthy magazine.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Weight Watchers received the member's request for a refund. We've reviewed our resources and not showing a cancellation was submitted. Our request is for the member to provide the cancellation information. Weight Watchers does not have the ability to access or monitor any member's account....

Weight Watchers also doesn't have the ability to monitor a member's financial information therefore unaware charges are being applied.Please have the member forward cancellation information to [redacted] for review. If the member does not have the cancellation information, because we value each of our members, we will apply a six month courtesy refund of $269.70. Please feel free to contact our Corporate Affairs Group ###-###-#### and any Corporate Affairs Representative can assist.Sincerely,Flo G[redacted]Corporate Affairs

[redacted] is absolutely correct on the pricing he saw on the website. It is easy to see how the representatives he spoke with were mistaken about it, as it is a brand new very limited new test pilot in only certain areas, appearing on the website as the membership without coaching. Nonetheless, we...

all should have been better informed. I have left a voicemail for [redacted] to contact me in Corporate Affairs so we can apologize and assist in him getting the special pricing. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.