Coover Trucking, Inc.

Thank you for providing the member's response to the refund request. We've issued a total of $224.75 refund to the member as a courtesy. Our Accounting Team has reviewed the accounts and has declined any further refunds due to the member was using the program. Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers.We apologize for the technical issues Weight Watchers is experiencing. Weight Watchers online subscription has been cancelled as requested.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Support

We received the member's request for refund. Our Accounting Department has processed both refunds to the member's account.Please let us know if you need further assistance. Sincerely,[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We've received the member's complaint in regards to login ability, cancellation and email confirmation.The Weight Watchers Terms & Conditions provide all members with information on how to receive assistance for any online usage. If a...

member is unable to login to their account, we have communication resources via email, chat and phone. We received communication from the member to cancel account on 9/**/15 via phone. Customer Service Representatives do not have the ability to email confirmation numbers but if a member request, the Representative is required to submit to Supervisor to be sent to member. For this we apologize and handled as a coaching.As a courtesy, we issued a refund for $19.95 of which the member will see within 3 to 5 business days. Please let us know if you need further assistance.Sincerely,[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a six month refund. Weight Watchers Terms and Conditions were provided to the member prior to signup of which the member authorized. However, as a courtesy, the refund has been issued for $119.70 to...

the member's card on file.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

When a new account is created, it requires a full credit card number to be entered. Not even management has access to see full credit card numbers. Only the last 4 digits area visible. So new accounts can only be created by the members themselves, be it at the meeting location, over the phone or online via the website. As stated in our Subscription Agreement, members are responsible for cancelling their accounts and stopping the autobilling when necessary as Weight Watchers does not monitor individual accounts. [redacted]’ case was reviewed and she was given a courtesy refund of 6 months of charges on each of the two accounts. The case was closed and will not be re-opened.  Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc.

Revdex.com: I have reviewed Weight Watchers response and appreciate their quickness and refunding the money. I am awaiting confirmation from my bank that it has been completed. Thank you, Revdex.com,  for your assistance.
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Additionally, I would like to state that Weight Watchers was very responsive and resolved the issue I was having with my account.  "Nikki" a Corporate Affairs Representative, was most helpful and resolved the issue with the account.  She was most understanding, apologetic and professional. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Weight Watchers received the member's complaint. Our site issues have been fixed. Due to the program nutrients changing, the member is required to update their information and is the reason we've applied a 30-day time credit. Our Call Center has assisted the member in identifying specific browsing networks to assist the member in accessing account information. Due to the member attending meetings, we're sending Product Room Vouchers so that the member can purchase items of their choice.Please let us know if you have further questions or concerns. Sincerely,Flo G[redacted]

We received the member's response to refund request. The refund was issued on 7/**/16 for $59.85. The refund process takes approximately 3 to 5 business days to apply which is based on their Financial Institution.Please let us know if you have further questions. Sincerely,Flo G[redacted]Corporate Affairs

We apologize if the members disagrees with our policy to register for a subscription program. We require a debit or credit card at the time of sign-up. Unfortunately, we are not able to make any exceptions as this is how the program is designed. The member is more than welcome to pay weekly. If she would like, as a courtesy, we will be more than happy to send four weeks of free meeting room passes provided she's not attending meetings in a locally owned area. If the member would like to receive the passes, she can contact Corporate Affairs@###-###-####.Please let us know if you need further assistance.Sincerely,[redacted]Corporate Affairs

[redacted] was in contact with our Corporate Affairs group yesterday 8/*/17 and the issue was resolved. Nikki C.Corporate AffairsWeight Watchers International, Inc.

We received the member's request for a refund. Upon signup, every member is provided with our Terms and Conditions and can not proceed unless they authorize. We apologize if the member did not thoroughly review the terms.We here at Weight Watchers value every single member and as a courtesy, we...

issued a refund for $39.90 on 1/**/2016. The refund process takes approximately 3 to 5 business days.Please let us know if you have further questions. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request.We apologize for the miscommunication in regards to the member's subscription. On 8/**/2015, a resolution of a Time Credit was applied to the member's account. This extends the member's account  through...

12/**/2015. If the member is needing to discuss account eligibility, she can contact our Corporate Affairs Group at ###-###-#### and we'll be more than happy to review her account information.Please let us know if you need further assistance. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

We received the member's request to extend the time for the Monthly Pass. As a courtesy, we extended the members renewal date to 10/**/16. Our Terms and Agreement subscription bills 15-days prior to the renewal date, which will bill on 9/**/16.Please let us know if you have additional questions....

Thank you for contacting Weight Watchers. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I would rather have the money then an month free, I work hard for my money .  I did speak to corporate and that is their policy to not refund me that bank fee of 70.00 as for the 69,95 it has already been 4 business days and it states it may take 7 to 10 to get my money back.  I am upset and told them I do not want the 30 day free membership.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers.The meeting room product vouchers were mailed 11/**/2015.  Please allow 7-10 business days to receive.Feel free to contact Weight Watchers Corporate Affairs department directly @ ###-###-#### with any questions.Sincerely,[redacted]Corporate Affairs...

ManagerWeight Watchers International

I left a voicemail for this member to contact our Corporate Affairs Department. We will issue a refund for the remaining three months, $59.85. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

We received the member's request for full refund. Corporate Affairs has research the member's original contact. We've reached out to the member via phone and email requesting receipt of payment. Once Corporate Affairs receives the receipt, we will provide a full refund for $114.85. Please let...

us know if you have further questions. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs