I am rejecting this response because:[redacted] statements are incorrect and inaccurate and mostly false.Yes, the $63 was a refund due to an order switch but that was handled by another company ([redacted]) because they could not supply the parts as they were ordered on the [redacted] website. [redacted] supplied this refund amount to [redacted] as part of the first dispute when it really had nothing to do with the dispute at all.There were 2 disputes filed with [redacted] and [redacted] responded to the first dispute with information that did not even apply to the complaint but did not reply to the second dispute at all. Both disputes were concluded and settled by [redacted] in the favor of [redacted]. The first due to false and inaccurate responses by [redacted] and the second due to Lack of response from [redacted] at giving [redacted] nothing to base a decision on. Through both of these disputes [redacted] has assured me that no funds or fees were taken from [redacted] in relationship to my purchases or disputes Yet, [redacted] decided to follow up by taking an additional $750 from my [redacted] claiming it was because I never returned the merchandise. I didn’t return the item because as faulty as it was, the item was paid for by me IN FULL! In addition to that the item was $384 not $750. I have now paid [redacted] $1134 for a faulty $384 product. I would like [redacted] to pay me back the additional $750 they charged my [redacted] account or show me proof of the money that [redacted] took away from them in association with my purchase/dispute.
Regards,
[redacted]
The customer was informed before he returned the item that it must be returned to us in new condition, free from defects, in order to qualify for a refund, exchange or store credit. The customer accepted our terms and conditions at check out and those same conditions were reiterated at the time he was given return instructions. We have in no way falsified a damage claim. We have informed him that we can ship the item back to him as soon as he provides a shipping label or calls and pays the return shipping charge. We have no use for the item! Thank you,[redacted]Operations Manager
The $63 refund was because you switched your selection on the painted sidemarker lights and there was a price difference. That refund was issued 3/31/2017. Regarding your claim that we did not respond to [redacted], the statement you provided us from [redacted] advises otherwise. In the letter you provided from...
them dated 7/27/2017, 5th paragraph down, it states, "In response to our inquiry, the merchant has stated that they have a thirty day return policy and they were never contacted regarding any dissatisfaction with the order. They have provided us with a copy of the charge details, terms and explanation, which we have attached for your reference." This statement also does not advise that your dispute is closed. It is just stating that they removed the dispute balance from your statement balance. To date, we have not received return tracking information from you and the items are still in your possession. Therefore, you were billed for the parts you have, the funds removed from our account by your cc company, and the fees we have to pay for the dispute to the merchant. The reason we could not find your order is because you contacted us under "[redacted]" and the order is under " [redacted]." You disputed the full amount of the order rather than just for the item you have an issue with. We were willing to repaint/warranty the part, however you are responsible for the shipping to us and we would cover the shipping back to you.
Per [redacted] rules, we are required to work through their process and systems. We are not authorized to respond on a third party platform. thank you.
Complaint: [redacted]This response from Corvette Mods is a total fabrication.They now have committed fraud once again charging my credit card $495 , this is the second fraudulent charge the first being $475. The credit card bank just called [redacted] from Corvette Mod and asked why they keep engaging in charging my credit card unauthorized for the second time & she said that's what [redacted] told her to do.I have all recorded conversations with this company and there was never a threat made by me other than Corvette Mods threatening to sell my information out! My credit just had to be shut due to their negligence! And an investigation will pursue
I am rejecting this response because:
Regards,
[redacted]
We have been on contact with the customer to resolve this issue. Please see that attached emails as well as the confirmation that the customer has been refunded.
The one that fit is the one that you were sent. Again, you selected 2005 as the version you needed. Each photo on the site clearly shows what will be shipped based on the selection. The type of knob you want is not compatible with your car. We aren't sure what you are asking us to do for you at this point. A non-compatible part will do you no good for your project.
The customer claims that we threatened to put him into collections and it was not a threat. Our procedure for fraudulent credit card disputes is the refer the account to collections as a debt owed.If a customer disputes a charge on a item still in their possession then the charge is considered fraudulent.We do not advertise the Flares as being installed with double sided tape nor do we indicate that we will include double sided tape. It was only after the customer contacted us about a possible defect that we were informed by the manufacturer that the flares can indeed be installed using tape however there will be a gap. The product the customer received was in no way defective and we are unable to issue full refund because there is a restocking fee assessed by the manufacturer. We request that this complaint be closed as resolved. We are following procedure and attempted to assist the customer in every possible way however he was unwilling to cooperate.Thank you,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I wanted to cancel the most expensive item, but the other items I still wanted. Ironic as it may be I need what you guys are selling. Although I am able to return the items after I receive them. that's too much of a hassle honestly. when you can work with the customer and inform your third party that you don't need the item.If your company is not able to set up an item for shipping when it is purchased, atleast let the customers know and get acknowledgement that they know how long the shipping, and production will take.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I'm not disputing the terms of return. It's the false,fradulent, misleading advertisement that states the part fits all C6 vettes we except the Z06 and z51. That's obviously wrong as they stated in a subsequent email to me. I've also twice authorized them to send the part back but nothing from them. A consumer should be able to have confidence that a business provides what they advertise and that they accept responsibility when they don't. This company does neither. I'very posted my problem on my vette club site and will now share that with other clubs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
The response is all lies. The only communication was after the initial order was placed (they asked for a copy of my credit card, which was very suspicious and soon after our card was fraudulently used 3 times), and responses to my emails that we initiated after no communication was received from them. The manufacturer emailed me the date that they received the headlights and the date that they tried to ship the headlights to us. The manufacturer said the only delay would have been the European headlights they were going to send them. The manufacturer said it would take about 2 weeks to build, which is what it took, once they received them. As far as complaints, this is the only complaint I have filed, because I never received the parts that we paid for on November 30, 2015. After not receiving any communication two weeks after the parts were shipped back, we did tell American Express the situation. As far as we are concerned, this company took our money and had no intention of sending our parts or our money back.
Regards,
[redacted]
Only ONE knob will fit your car. That is why you made a year selection. The newer style knob will not fit a 2005. Again, this is why you are not asked to pick the style know you want, rather you are asked the year of your car so the proper knob can be sent. We have a toll free number that you were free to use prior to placing the order if you had questions. If we sent you the 06+ knob, it would NOT FIT and we would be having this conversation about the item not fitting instead of not looking like the one you intended to order
The customer did request to return the rail covers as stated in his email request " I spoke with Cameron at ACC and he told me to send it back to you. I
would rather send these rail covers back as they don't look good offset
like this and keep the plenum cover and order the rail covers from ACC
Part Number 1356" The customer was offered a 7% discount off the price of the Fuel Rail covers he had already installed as well as a 7% discount off the purchase price of a new set of Fuel Rail covers from ACC. The customer refused both offers as well as the offer to take back the plenum cover and waive the applicable fees. We made every effort to assist this customer and try to sartisfy him however he was not willing to compromise and simply was not willing to accept any offer that was not exactly what he wanted which was to return the Fuel Rail Covers for a full refund. The customer stated in his original complaint that he tried resolutions that would not violate out policies "Desired Settlement:I tried resolutions with this company that I thought were fair and would not violate their policies. They refused to work with me offering a slap in the face settlement. At this point I want a full refund", taking back an installed item is a violation of our policies. The customer stated that he installed the Fuel Rail covers and immediately took them back off because he did not like the appearance of them however he received the covers on 6/26/2015 and installed them. It was not until he received the plenum cover on 7/14/2015 that he discovered that he was unable to use the plenum cover with the fuel rails covers he had purchased. The customer contacted ACC first and then contacted us on 7/16/2015 to request the return of the fuel rail covers, 22 days after he received the fuel rail covers and installed them. Once those covers are installed and screwed down they are no longer "NEW" and cannot be resold as a new item because the screws will leave marks once tightened and show signs of install. We have attached the photo of the fuel rail covers installed on his vehicle. We feel that we have made every reasonable effort to satisfy this customer and we are not able to refund the customer the difference in what he paid for the item and what he accepted for the sale on EBAY. We are willing to issue the customer the 7% discount off the purchase price of the item as we originally offered. If the customer is willing to accept this as a resolution then the refund amount would be $21.70. Thank you,[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The recording file "Call 5" is incomplete period.I initially spoke with [redacted] explained what AMEX directed me to do. We could not come to an agreement and I asked to speak with her supervisor. When the supervisor [redacted] came on the line is where the provided recording begins.Unfortunately I do not control the recordings and have no way to prove "Call 5" is incomplete other than the reference in this recording to the earlier conversation that has been excluded. I would like to note though that all of the recordings provided begin with the person saying "Corvette Mods this is…" with the exception of "Call 5". In "Call 5" the call is answered up with "This is Lisa". This is because it is not a new incoming call but one that has been transferred internally.Finally, I did not once leave a voicemail message.It is absolutely insane to me the lengths this company is going to in order to charge a customer for shipping charges for a product they admittedly sent out by mistake.
Complaint: [redacted]
I am rejecting this response because: you already had the information and the label was sent by you and you could see it was returned long ago
Regards,
[redacted]
We haven't stolen anything from youPlease provide tracking evidence of where this part was returned. We will attempt to locate it if it wasn't sent to us directly. Once we can locate and confirm the condition of the part, we can proceed with any refund that MAY be due.
Complaint: [redacted]
I am rejecting this response because:[redacted] statements are incorrect and inaccurate and mostly false.Yes, the $63 was a refund due to an order switch but that was handled by another company ([redacted]) because they could not supply the parts as they were ordered on the [redacted] website. [redacted] supplied this refund amount to [redacted] as part of the first dispute when it really had nothing to do with the dispute at all.There were 2 disputes filed with [redacted] and [redacted] responded to the first dispute with information that did not even apply to the complaint but did not reply to the second dispute at all. Both disputes were concluded and settled by [redacted] in the favor of [redacted]. The first due to false and inaccurate responses by [redacted] and the second due to Lack of response from [redacted] at giving [redacted] nothing to base a decision on. Through both of these disputes [redacted] has assured me that no funds or fees were taken from [redacted] in relationship to my purchases or disputes Yet, [redacted] decided to follow up by taking an additional $750 from my [redacted] claiming it was because I never returned the merchandise. I didn’t return the item because as faulty as it was, the item was paid for by me IN FULL! In addition to that the item was $384 not $750. I have now paid [redacted] $1134 for a faulty $384 product. I would like [redacted] to pay me back the additional $750 they charged my [redacted] account or show me proof of the money that [redacted] took away from them in association with my purchase/dispute.
Regards,
[redacted]
The customer was informed before he returned the item that it must be returned to us in new condition, free from defects, in order to qualify for a refund, exchange or store credit. The customer accepted our terms and conditions at check out and those same conditions were reiterated at the time he was given return instructions. We have in no way falsified a damage claim. We have informed him that we can ship the item back to him as soon as he provides a shipping label or calls and pays the return shipping charge. We have no use for the item! Thank you,[redacted]Operations Manager
The $63 refund was because you switched your selection on the painted sidemarker lights and there was a price difference. That refund was issued 3/31/2017. Regarding your claim that we did not respond to [redacted], the statement you provided us from [redacted] advises otherwise. In the letter you provided from...
them dated 7/27/2017, 5th paragraph down, it states, "In response to our inquiry, the merchant has stated that they have a thirty day return policy and they were never contacted regarding any dissatisfaction with the order. They have provided us with a copy of the charge details, terms and explanation, which we have attached for your reference." This statement also does not advise that your dispute is closed. It is just stating that they removed the dispute balance from your statement balance. To date, we have not received return tracking information from you and the items are still in your possession. Therefore, you were billed for the parts you have, the funds removed from our account by your cc company, and the fees we have to pay for the dispute to the merchant. The reason we could not find your order is because you contacted us under "[redacted]" and the order is under " [redacted]." You disputed the full amount of the order rather than just for the item you have an issue with. We were willing to repaint/warranty the part, however you are responsible for the shipping to us and we would cover the shipping back to you.
Per [redacted] rules, we are required to work through their process and systems. We are not authorized to respond on a third party platform. thank you.
Complaint: [redacted]This response from Corvette Mods is a total fabrication.They now have committed fraud once again charging my credit card $495 , this is the second fraudulent charge the first being $475. The credit card bank just called [redacted] from Corvette Mod and asked why they keep engaging in charging my credit card unauthorized for the second time & she said that's what [redacted] told her to do.I have all recorded conversations with this company and there was never a threat made by me other than Corvette Mods threatening to sell my information out! My credit just had to be shut due to their negligence! And an investigation will pursue
I am rejecting this response because:
Regards,
[redacted]
We have been on contact with the customer to resolve this issue. Please see that attached emails as well as the confirmation that the customer has been refunded.
The accounting dept has your request and has been waiting for the mfg to confirm cancellation. We will be refunding you in full this week. thanks
The one that fit is the one that you were sent. Again, you selected 2005 as the version you needed. Each photo on the site clearly shows what will be shipped based on the selection. The type of knob you want is not compatible with your car. We aren't sure what you are asking us to do for you at this point. A non-compatible part will do you no good for your project.
The customer claims that we threatened to put him into collections and it was not a threat. Our procedure for fraudulent credit card disputes is the refer the account to collections as a debt owed.If a customer disputes a charge on a item still in their possession then the charge is considered fraudulent.We do not advertise the Flares as being installed with double sided tape nor do we indicate that we will include double sided tape. It was only after the customer contacted us about a possible defect that we were informed by the manufacturer that the flares can indeed be installed using tape however there will be a gap. The product the customer received was in no way defective and we are unable to issue full refund because there is a restocking fee assessed by the manufacturer. We request that this complaint be closed as resolved. We are following procedure and attempted to assist the customer in every possible way however he was unwilling to cooperate.Thank you,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I wanted to cancel the most expensive item, but the other items I still wanted. Ironic as it may be I need what you guys are selling. Although I am able to return the items after I receive them. that's too much of a hassle honestly. when you can work with the customer and inform your third party that you don't need the item.If your company is not able to set up an item for shipping when it is purchased, atleast let the customers know and get acknowledgement that they know how long the shipping, and production will take.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I'm not disputing the terms of return. It's the false,fradulent, misleading advertisement that states the part fits all C6 vettes we except the Z06 and z51. That's obviously wrong as they stated in a subsequent email to me. I've also twice authorized them to send the part back but nothing from them. A consumer should be able to have confidence that a business provides what they advertise and that they accept responsibility when they don't. This company does neither. I'very posted my problem on my vette club site and will now share that with other clubs.
Regards,
[redacted]
You are free to contact [redacted] for their policies. thank you.
Complaint: [redacted]
I am rejecting this response because:I sent it using the label that you sent me
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
The response is all lies. The only communication was after the initial order was placed (they asked for a copy of my credit card, which was very suspicious and soon after our card was fraudulently used 3 times), and responses to my emails that we initiated after no communication was received from them. The manufacturer emailed me the date that they received the headlights and the date that they tried to ship the headlights to us. The manufacturer said the only delay would have been the European headlights they were going to send them. The manufacturer said it would take about 2 weeks to build, which is what it took, once they received them. As far as complaints, this is the only complaint I have filed, because I never received the parts that we paid for on November 30, 2015. After not receiving any communication two weeks after the parts were shipped back, we did tell American Express the situation. As far as we are concerned, this company took our money and had no intention of sending our parts or our money back.
Regards,
[redacted]
Please provide detailed photos of this damage. We have a 72 hour notice policy on damage that you agreed to upon checkout
Only ONE knob will fit your car. That is why you made a year selection. The newer style knob will not fit a 2005. Again, this is why you are not asked to pick the style know you want, rather you are asked the year of your car so the proper knob can be sent. We have a toll free number that you were free to use prior to placing the order if you had questions. If we sent you the 06+ knob, it would NOT FIT and we would be having this conversation about the item not fitting instead of not looking like the one you intended to order
The customer did request to return the rail covers as stated in his email request " I spoke with Cameron at ACC and he told me to send it back to you. I
would rather send these rail covers back as they don't look good offset
like this and keep the plenum cover and order the rail covers from ACC
Part Number 1356" The customer was offered a 7% discount off the price of the Fuel Rail covers he had already installed as well as a 7% discount off the purchase price of a new set of Fuel Rail covers from ACC. The customer refused both offers as well as the offer to take back the plenum cover and waive the applicable fees. We made every effort to assist this customer and try to sartisfy him however he was not willing to compromise and simply was not willing to accept any offer that was not exactly what he wanted which was to return the Fuel Rail Covers for a full refund. The customer stated in his original complaint that he tried resolutions that would not violate out policies "Desired Settlement:I tried resolutions with this company that I thought were fair and would not violate their policies. They refused to work with me offering a slap in the face settlement. At this point I want a full refund", taking back an installed item is a violation of our policies. The customer stated that he installed the Fuel Rail covers and immediately took them back off because he did not like the appearance of them however he received the covers on 6/26/2015 and installed them. It was not until he received the plenum cover on 7/14/2015 that he discovered that he was unable to use the plenum cover with the fuel rails covers he had purchased. The customer contacted ACC first and then contacted us on 7/16/2015 to request the return of the fuel rail covers, 22 days after he received the fuel rail covers and installed them. Once those covers are installed and screwed down they are no longer "NEW" and cannot be resold as a new item because the screws will leave marks once tightened and show signs of install. We have attached the photo of the fuel rail covers installed on his vehicle. We feel that we have made every reasonable effort to satisfy this customer and we are not able to refund the customer the difference in what he paid for the item and what he accepted for the sale on EBAY. We are willing to issue the customer the 7% discount off the purchase price of the item as we originally offered. If the customer is willing to accept this as a resolution then the refund amount would be $21.70. Thank you,[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The recording file "Call 5" is incomplete period.I initially spoke with [redacted] explained what AMEX directed me to do. We could not come to an agreement and I asked to speak with her supervisor. When the supervisor [redacted] came on the line is where the provided recording begins.Unfortunately I do not control the recordings and have no way to prove "Call 5" is incomplete other than the reference in this recording to the earlier conversation that has been excluded. I would like to note though that all of the recordings provided begin with the person saying "Corvette Mods this is…" with the exception of "Call 5". In "Call 5" the call is answered up with "This is Lisa". This is because it is not a new incoming call but one that has been transferred internally.Finally, I did not once leave a voicemail message.It is absolutely insane to me the lengths this company is going to in order to charge a customer for shipping charges for a product they admittedly sent out by mistake.
Complaint: [redacted]
I am rejecting this response because: you already had the information and the label was sent by you and you could see it was returned long ago
Regards,
[redacted]
We haven't stolen anything from youPlease provide tracking evidence of where this part was returned. We will attempt to locate it if it wasn't sent to us directly. Once we can locate and confirm the condition of the part, we can proceed with any refund that MAY be due.