The customer contacted us to informed us that he received his order and the item was defective. He stated that there was a large gap at the bottom and he wanted to return it. We requested he send us photos showing the defective area so that we could contact the manufacturer and get them to provide...
us with a "defective" return. The customer refused to send us photos and stated he was just going to contact his credit card company and dispute the charge. We informed the customer that as long as the merchandise was still in his possession, we would refer the account to collections. The customer called and cursed us repeatedly and finally agreed to send photos. We received the images and they were so blurry that you could not tell what you were looking at however we still contacted the manufacturer and sent the photos and they responded asking for better images. We contacted the customer and requested clearer photos and he refused. We tried to assist this customer in every way possible and he was not willing to comply with the requests. The manufacturer did state that the item could be installed using double sided tape only and nowhere on our website does it say HOW they are to be installed. This is the description on our website "These popular fender flares were originally discontinued, but now they have become available once again, now with a no modification installation. These reproduction C4 Corvette Grand Sport style rear fender flares are sure to give you that unique Grand Sport style without the hefty price tag that accompanies most products. These will fit all C4 Corvettes, coupes and convertibles except ZR-1. Each set is shipped in black gel coat ready for sanding, priming, and paint. Sold as a pair." The 20% restocking fee is assessed by the manufacturer because the item is NOT defective and the customer is returning them because he doesn't like the install process. We are unable to waive the fee and it will be withheld from the customers refund. This complaint is not valid and the outcome of this customers request possibly could have been different if he would have been willing to work with us and provide better images to us and the manufacturer. We do not have a problem going to bat for our customers and helping them to get a resolution however in order to do that we need the customer to cooperate with the requests. The customer has shipped the item back to the manufacturer and as soon as it has been received and processed thru returns, we will issue his refund minus the restocking fee. We are in no way holding this customer hostage and we are following the procedures of our return policy.Sincerely,[redacted]
[redacted]
[redacted] You contacted our sales team. They do not have any contact with incoming & outgoing packages in our facility, our apologies if the incorrect tracking number being given to you. Either way, you were given & emailed the correct information and the sidemarkers were already picked up and in transit to you. I personally received this package myself and recognized what they were and who they were for. I looked at them myself and did not see any scratches or chips in the paint as you claim. Otherwise, I would have immediately returned them to Oracle. Knowing the situation, I know sending them to you damaged would have added fuel to the already unnecessary fire. The replacements were delivered to you 5 days ago [redacted] and this is the first we are hearing about any damage. Given the situation, I'm sure we would have heard about it sooner. Our store policy requires us to be notified within 72 hrs of receipt. The last call we received from you was on 7/13 and the last email received was on 7/12. http://www.corvettemods.com/TermsConditionsReturns_ep_46.html"Order Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within 72 hours of receipt of package so we may promptly correct the order for you. Failure to do so releases us from any further liability."Consider this our last responseRegardsOrder Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within 72 hours of receipt of package so we may promptly correct the order for you. Failure to do so releases us from any further liability.Order Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within 72 hours of receipt of package so we may promptly correct the order for you. Failure to do so releases us from any further liability.
Installed parts can not be returned for a refund. You are welcome to contact the mfg to discuss your concerns on the finish, however once you use them they are used, and therefore can not be resold, and are not returnable by law as they are a safety part
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. Once again your ignorance and denial of my problem is typical of a business not even accredited by the Revdex.com. You would have an "F" if you were. Do you not find it alarming that a customer has to call 18 times and threaten to contact the Revdex.com because he feels that no one cares about his displeasure with your so called "business"? The condescending email from [redacted] along with [redacted] "hey bro" actions are no way to treat your customers, but again you fail to see that because you are only concerned with getting my money. The it who gave me the wrong tracking number and claims for two days that it was correct and only admitted fault when it was already delivered to you instead of me because of orace's gross negligence is not acceptable either. Upon finally receiving my so called new sidemarkers I immediately noticed that both of them had noticeable paint chips and scratches. I do not believe oracle took two weeks to paint them with the condition they were in. As I mentioned in one of my many emails, I will NEVER buy from your company or oracle again and will be spending several hours visiting every social media outlet to voice my displeasure with your companies. You can rest assure that you screwed with the wrong person!
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It is not the right thing to do. No such rule was made at the time of purchase.
Regards,
[redacted]
As previously stated, I did not receive the full cap set. Then Corvette Mods want to charge me extra for a cap I already paid for? Corvette Mods had no authority to charge my card without my permission. It's evident by this complaint and many others on-line that Corvette Mods would rather spend Time and energy on disputes and disagreements rather than resolution. If I would have initially received the full cap set I would definitely not spend this time on a cap I wouldn't be able use anyway. Doesn't make sense. What makes sense is that Corvette Mods will not send you the complete order then will make you pay more for product already purchased. But I tell you what? I will take the high road and offer Corvette Mods this. If Corvette Mods will send the painted cap now, I will agree to stop this complaint on Revdex.com and many other corvette web sites. Corvette Mods has the total amount for the cap set with the unauthorized charge to my credit card plus an extra $20. I will even agree to pay for shipping. Ball is in Corvette Mods court, Will they choose to take the high road and resolve this $40 small dispute or will they opt to keep disputing and disagreeing with their customer?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The proposed fix by using a smaller screw is not adequate since the head of the screw would still not clear the attached edge band and and would leave the screw head exposed which would stand out against the painted surface thru which it would be inserted. The original installation included a body painted screw cap to hide the otherwise exposed screw head. Why would I now accept not using the screw cap? Also note that use of this screw cap would also not work (even with a smaller screw) since its diameter is larger than the screw head, further aggravating the interference with the attached edge band. Regarding the pencil diameter size gap between the cover and the piece underneath it, there apparently is no fix for this as the manufacturer claims that this is "normal".I stated that as a "minimum" that Corvette Mods should have offered me from the start should have been $56. I never said I would accept it. I based this number on the difference between what the manufacturer sells this unpainted piece at retail and the cost Corvette Mods charges for the piece plus painting it. This offer was not extended until just recently. However, due to the time it took to order and receive this piece from Corvette Mods and trying to resolve the problems I lost my opportunity to show my car that I had scheduled at a car show. I have sine ordered a better product from a competitor. The part provided by Corvette Mods is useless to me.Please also note that Corvette Mods had the opportunity to inspect the piece when they received it from the manufacturer. Had they done this and understood how the piece is installed, the problems would have been obvious and painting should not have been performed. The unpainted part could then have been returned to the manufacturer.Corvette Mods claim that since the piece has been painted and therefore cannot be returned is their responsibility since they chose to paint it prior to verifying its adequacy.
We have made our final offer to allow the return of the uninstalled items for a refund minus the 25% restocking fee. It is clearly listed in the product description that the Z06 Style wheels are required and the customer has admitted that he saw where is said that "Then I question myself over the fact that it read “requires Z06 19” and 20” wheels” ". The customer knew he did not have the Z06 wheels before he installed the parts on his car. The customer service representative gave accurate information based on the question he asked. He never asked if the kit would work with his wheels, he asked if it will work on his 2014 Z51 and it will. Thank you,[redacted]Operations Manager
The front splitter (not bumper) you were sent was not used - we do not sell used parts. It was simply damaged during shipping. While we were processing your replacement, you disputed your payment and the merchant directed you return the item, then granted a full refund to your account. You...
provided us pictures on 9/18 then disputed your payment on 9/20.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I guess they never heard of shipping , this company is a bad excuse for a company and what I wanted was to return the covers but they wouldn't take them. Then I said we can split it but they want to give me 20 dollars. Keep your money. Obviously they need it more than me. As for this complaint it stands in my book and my dissatisfaction will be posted on every Corvette site I can find.
Regards,
James Rizza
[redacted]The customer called us on the 17th and he was informed that accounting already had his order for processing and it could take up to 48 hrs for the refund to be processed and depending on his financial institution it could be 3-5 business days to reflect in his account. That call was made at 11:44 am. The customer call us today 6/19 at 9:44 am inquiring about the refund and he was again informed that accounting was processing the refund and they were not in the office at the time so the rep was unable to see what the status was. The customer responded in the same manner that he has been responding to us all along. I have included the recorded call from this morning. On the call he states that we threatened him with collections and we would like to reiterate that he was informed that if he filed a dispute with his credit card while he was still in possession of the merchandise then he would be referred to collections. As a business we have customers purchase products from us all the time and then dispute the charges on the credit card so we have to protect ourselves. We have tried to deal with this customer in the most calm and straightforward manner and as you will hear on the recording he can be quite demanding, abrasive and difficult. The customer was refunded this morning, within the 48 hr window that was quoted to him. Thank you,[redacted]Operations Manager
[redacted] Based on the info provided from your call and from our supplier, the part that was shipped was the correct unit. We do our best to help customers over the phone that don't have part numbers handy when they call in. We apologize that the part we sent won't work for your application. We...
quickly gave you all the info you needed to send it back for a full refund. Per our store policy, shipping is the responsibility of the customer if they choose to send a part back for a refund. Based on the weight of the part, shipping costs should have been around $10.00. As a sign of goodwill, we would be happy to extend to you store credit for the amount of shipping it would cost to ship this item to you originally. Thank you.
Mr. [redacted] as you were told before, these are a custom painted item. Luckily, when you initially placed your order, the manufacturer [redacted]) already had a set ready to go which is not typical. Therefore, your replacements did have to be painted. As you can see, per the attachments, we have been...
in constant contact with you providing accurate info given to us from the manufacturer. Our call log shows that you have called 18 times since you received your order and most of them were back to back calls. If all of our representatives are on the phone, they will not be able to immediately answer your call. You will need to leave a message so you can be called back or send an email. Calling repeatedly only delays the process. You called and spoke to [redacted] in sales yesterday and he tried to explain to you what happened. After reviewing the call, he was being talked over. The label was not active at the time as the label was just printed. Oracle did accidentally send your replacements to us instead of to you and we turned them right around to you the same day [redacted]). They are taking responsibility for the error and Oracle has reached out to you. They are currently waiting for you to return their phone call. Regards
The customer was not lied to in any way and was provided as much information as we were able to provide. We provided the contact information for the manufacturer and they even contacted him to explain the situation. The customer made threats of legal action and we found it in the best interest of both parties to close out the transaction and part ways. As you will see by the chain of emails that I have included in attachments, we communicated with the customer and did our best to keep him informed. He was provided contact information for the manufacturer and in the email we received from them it states that the customer was informed that the delay was due to the carbon fiber as well as the wrong style lights being sent. You will also see the repeated threats of legal action as well as writing a bad review. The customer was never lied to and we had every intention of shipping his order. Please close this complaint as it is not warranted and the customer is asking for a resolution that is unreasonable. Thank you,[redacted]Operations Manager
The following is a snapshot of the communications this customer has had with us through eBay, which is the venue which the product was purchased through. The customer was told on multiple occasions that eBay rules dictate that the customer MUST communicate through the eBay platform to necessitate...
and requests or returns. First Communication:I have tried contacting multiple times now and I m not getting a response. The product is wavy, you can see the clear tape through the acrylic when the lights are on and one fell off. I want a refund promptly. If I don t get a response for the third time now I will contact Revdex.com and will tell my bank that this was fraud.Second Communication I contacted corvette Miss twice, filled out an RMA, contacted corvette Miss again then they told me I never filled out an RMA, then they told me to contact eBay. So yes I have contacted numerous times. I want a refund I am dissatisfied with the product.The item the customer wants to return is machine cut. We've sold 100's and even installed them at our shop. She installed the parts incorrectly, one fell off and now wants Corvette Mods to issue a full refund for a partial product that has been used. She has made it clear that if we don't agree to her terms she would contact the Revdex.com, which she has. She claims that the part must be installed to see it if works. This is untrue, there is no reason why the tape must be removed and the product applied when its an overlay. She could have simply held it up to the taillight, and if it wasn't what she wanted, we would have provided a full refund, no questions asked. Unfortunately for us, we are being pressured to take back a part that has no salvage value and can't be resold due to its condition. We are advising Revdex.com of the facts as we know it so it can be made clear that we are being expected to fully refund a part that is no longer returnable.
I am rejecting this response because: it should not take 7 business days to process refund...they are just playing games now...I also need refund for the blue wing you sent for my red car two times...stop playing games and refund me...
Regards,
[redacted]
The customer contacted us to informed us that he received his order and the item was defective. He stated that there was a large gap at the bottom and he wanted to return it. We requested he send us photos showing the defective area so that we could contact the manufacturer and get them to provide...
us with a "defective" return. The customer refused to send us photos and stated he was just going to contact his credit card company and dispute the charge. We informed the customer that as long as the merchandise was still in his possession, we would refer the account to collections. The customer called and cursed us repeatedly and finally agreed to send photos. We received the images and they were so blurry that you could not tell what you were looking at however we still contacted the manufacturer and sent the photos and they responded asking for better images. We contacted the customer and requested clearer photos and he refused. We tried to assist this customer in every way possible and he was not willing to comply with the requests. The manufacturer did state that the item could be installed using double sided tape only and nowhere on our website does it say HOW they are to be installed. This is the description on our website "These popular fender flares were originally discontinued, but now they have become available once again, now with a no modification installation. These reproduction C4 Corvette Grand Sport style rear fender flares are sure to give you that unique Grand Sport style without the hefty price tag that accompanies most products. These will fit all C4 Corvettes, coupes and convertibles except ZR-1. Each set is shipped in black gel coat ready for sanding, priming, and paint. Sold as a pair." The 20% restocking fee is assessed by the manufacturer because the item is NOT defective and the customer is returning them because he doesn't like the install process. We are unable to waive the fee and it will be withheld from the customers refund. This complaint is not valid and the outcome of this customers request possibly could have been different if he would have been willing to work with us and provide better images to us and the manufacturer. We do not have a problem going to bat for our customers and helping them to get a resolution however in order to do that we need the customer to cooperate with the requests. The customer has shipped the item back to the manufacturer and as soon as it has been received and processed thru returns, we will issue his refund minus the restocking fee. We are in no way holding this customer hostage and we are following the procedures of our return policy.Sincerely,[redacted]
[redacted]
[redacted] You contacted our sales team. They do not have any contact with incoming & outgoing packages in our facility, our apologies if the incorrect tracking number being given to you. Either way, you were given & emailed the correct information and the sidemarkers were already picked up and in transit to you. I personally received this package myself and recognized what they were and who they were for. I looked at them myself and did not see any scratches or chips in the paint as you claim. Otherwise, I would have immediately returned them to Oracle. Knowing the situation, I know sending them to you damaged would have added fuel to the already unnecessary fire. The replacements were delivered to you 5 days ago [redacted] and this is the first we are hearing about any damage. Given the situation, I'm sure we would have heard about it sooner. Our store policy requires us to be notified within 72 hrs of receipt. The last call we received from you was on 7/13 and the last email received was on 7/12. http://www.corvettemods.com/TermsConditionsReturns_ep_46.html"Order Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within 72 hours of receipt of package so we may promptly correct the order for you. Failure to do so releases us from any further liability."Consider this our last responseRegardsOrder Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within 72 hours of receipt of package so we may promptly correct the order for you. Failure to do so releases us from any further liability.Order Shortages/Damage/Incorrect Item Received:As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within 72 hours of receipt of package so we may promptly correct the order for you. Failure to do so releases us from any further liability.
Installed parts can not be returned for a refund. You are welcome to contact the mfg to discuss your concerns on the finish, however once you use them they are used, and therefore can not be resold, and are not returnable by law as they are a safety part
Revdex.com:
t who gave me the wrong tracking number and claims for two days that it was correct and only admitted fault when it was already delivered to you instead of me because of orace's gross negligence is not acceptable either. Upon finally receiving my so called new sidemarkers I immediately noticed that both of them had noticeable paint chips and scratches. I do not believe oracle took two weeks to paint them with the condition they were in. As I mentioned in one of my many emails, I will NEVER buy from your company or oracle again and will be spending several hours visiting every social media outlet to voice my displeasure with your companies. You can rest assure that you screwed with the wrong person!
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. Once again your ignorance and denial of my problem is typical of a business not even accredited by the Revdex.com. You would have an "F" if you were. Do you not find it alarming that a customer has to call 18 times and threaten to contact the Revdex.com because he feels that no one cares about his displeasure with your so called "business"? The condescending email from [redacted] along with [redacted] "hey bro" actions are no way to treat your customers, but again you fail to see that because you are only concerned with getting my money. The i
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:It is not the right thing to do. No such rule was made at the time of purchase.
Regards,
[redacted]
The refund was issued early today (9/22/17) and an email notification was sent to [redacted]
As previously stated, I did not receive the full cap set. Then Corvette Mods want to charge me extra for a cap I already paid for? Corvette Mods had no authority to charge my card without my permission. It's evident by this complaint and many others on-line that Corvette Mods would rather spend Time and energy on disputes and disagreements rather than resolution. If I would have initially received the full cap set I would definitely not spend this time on a cap I wouldn't be able use anyway. Doesn't make sense. What makes sense is that Corvette Mods will not send you the complete order then will make you pay more for product already purchased. But I tell you what? I will take the high road and offer Corvette Mods this. If Corvette Mods will send the painted cap now, I will agree to stop this complaint on Revdex.com and many other corvette web sites. Corvette Mods has the total amount for the cap set with the unauthorized charge to my credit card plus an extra $20. I will even agree to pay for shipping. Ball is in Corvette Mods court, Will they choose to take the high road and resolve this $40 small dispute or will they opt to keep disputing and disagreeing with their customer?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The proposed fix by using a smaller screw is not adequate since the head of the screw would still not clear the attached edge band and and would leave the screw head exposed which would stand out against the painted surface thru which it would be inserted. The original installation included a body painted screw cap to hide the otherwise exposed screw head. Why would I now accept not using the screw cap? Also note that use of this screw cap would also not work (even with a smaller screw) since its diameter is larger than the screw head, further aggravating the interference with the attached edge band. Regarding the pencil diameter size gap between the cover and the piece underneath it, there apparently is no fix for this as the manufacturer claims that this is "normal".I stated that as a "minimum" that Corvette Mods should have offered me from the start should have been $56. I never said I would accept it. I based this number on the difference between what the manufacturer sells this unpainted piece at retail and the cost Corvette Mods charges for the piece plus painting it. This offer was not extended until just recently. However, due to the time it took to order and receive this piece from Corvette Mods and trying to resolve the problems I lost my opportunity to show my car that I had scheduled at a car show. I have sine ordered a better product from a competitor. The part provided by Corvette Mods is useless to me.Please also note that Corvette Mods had the opportunity to inspect the piece when they received it from the manufacturer. Had they done this and understood how the piece is installed, the problems would have been obvious and painting should not have been performed. The unpainted part could then have been returned to the manufacturer.Corvette Mods claim that since the piece has been painted and therefore cannot be returned is their responsibility since they chose to paint it prior to verifying its adequacy.
We will contact the supplier and attempt to locate the parcel for you
We have made our final offer to allow the return of the uninstalled items for a refund minus the 25% restocking fee. It is clearly listed in the product description that the Z06 Style wheels are required and the customer has admitted that he saw where is said that "Then I question myself over the fact that it read “requires Z06 19” and 20” wheels” ". The customer knew he did not have the Z06 wheels before he installed the parts on his car. The customer service representative gave accurate information based on the question he asked. He never asked if the kit would work with his wheels, he asked if it will work on his 2014 Z51 and it will. Thank you,[redacted]Operations Manager
The front splitter (not bumper) you were sent was not used - we do not sell used parts. It was simply damaged during shipping. While we were processing your replacement, you disputed your payment and the merchant directed you return the item, then granted a full refund to your account. You...
provided us pictures on 9/18 then disputed your payment on 9/20.
We have spoken to the customer to resolve his fitment questions and resolved his concernsRegards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I guess they never heard of shipping , this company is a bad excuse for a company and what I wanted was to return the covers but they wouldn't take them. Then I said we can split it but they want to give me 20 dollars. Keep your money. Obviously they need it more than me. As for this complaint it stands in my book and my dissatisfaction will be posted on every Corvette site I can find.
Regards,
James Rizza
[redacted]The customer called us on the 17th and he was informed that accounting already had his order for processing and it could take up to 48 hrs for the refund to be processed and depending on his financial institution it could be 3-5 business days to reflect in his account. That call was made at 11:44 am. The customer call us today 6/19 at 9:44 am inquiring about the refund and he was again informed that accounting was processing the refund and they were not in the office at the time so the rep was unable to see what the status was. The customer responded in the same manner that he has been responding to us all along. I have included the recorded call from this morning. On the call he states that we threatened him with collections and we would like to reiterate that he was informed that if he filed a dispute with his credit card while he was still in possession of the merchandise then he would be referred to collections. As a business we have customers purchase products from us all the time and then dispute the charges on the credit card so we have to protect ourselves. We have tried to deal with this customer in the most calm and straightforward manner and as you will hear on the recording he can be quite demanding, abrasive and difficult. The customer was refunded this morning, within the 48 hr window that was quoted to him. Thank you,[redacted]Operations Manager
[redacted] Based on the info provided from your call and from our supplier, the part that was shipped was the correct unit. We do our best to help customers over the phone that don't have part numbers handy when they call in. We apologize that the part we sent won't work for your application. We...
quickly gave you all the info you needed to send it back for a full refund. Per our store policy, shipping is the responsibility of the customer if they choose to send a part back for a refund. Based on the weight of the part, shipping costs should have been around $10.00. As a sign of goodwill, we would be happy to extend to you store credit for the amount of shipping it would cost to ship this item to you originally. Thank you.
Mr. [redacted] as you were told before, these are a custom painted item. Luckily, when you initially placed your order, the manufacturer [redacted]) already had a set ready to go which is not typical. Therefore, your replacements did have to be painted. As you can see, per the attachments, we have been...
in constant contact with you providing accurate info given to us from the manufacturer. Our call log shows that you have called 18 times since you received your order and most of them were back to back calls. If all of our representatives are on the phone, they will not be able to immediately answer your call. You will need to leave a message so you can be called back or send an email. Calling repeatedly only delays the process. You called and spoke to [redacted] in sales yesterday and he tried to explain to you what happened. After reviewing the call, he was being talked over. The label was not active at the time as the label was just printed. Oracle did accidentally send your replacements to us instead of to you and we turned them right around to you the same day [redacted]). They are taking responsibility for the error and Oracle has reached out to you. They are currently waiting for you to return their phone call. Regards
The customer was not lied to in any way and was provided as much information as we were able to provide. We provided the contact information for the manufacturer and they even contacted him to explain the situation. The customer made threats of legal action and we found it in the best interest of both parties to close out the transaction and part ways. As you will see by the chain of emails that I have included in attachments, we communicated with the customer and did our best to keep him informed. He was provided contact information for the manufacturer and in the email we received from them it states that the customer was informed that the delay was due to the carbon fiber as well as the wrong style lights being sent. You will also see the repeated threats of legal action as well as writing a bad review. The customer was never lied to and we had every intention of shipping his order. Please close this complaint as it is not warranted and the customer is asking for a resolution that is unreasonable. Thank you,[redacted]Operations Manager
The following is a snapshot of the communications this customer has had with us through eBay, which is the venue which the product was purchased through. The customer was told on multiple occasions that eBay rules dictate that the customer MUST communicate through the eBay platform to necessitate...
and requests or returns. First Communication:I have tried contacting multiple times now and I m not getting a response. The product is wavy, you can see the clear tape through the acrylic when the lights are on and one fell off. I want a refund promptly. If I don t get a response for the third time now I will contact Revdex.com and will tell my bank that this was fraud.Second Communication I contacted corvette Miss twice, filled out an RMA, contacted corvette Miss again then they told me I never filled out an RMA, then they told me to contact eBay. So yes I have contacted numerous times. I want a refund I am dissatisfied with the product.The item the customer wants to return is machine cut. We've sold 100's and even installed them at our shop. She installed the parts incorrectly, one fell off and now wants Corvette Mods to issue a full refund for a partial product that has been used. She has made it clear that if we don't agree to her terms she would contact the Revdex.com, which she has. She claims that the part must be installed to see it if works. This is untrue, there is no reason why the tape must be removed and the product applied when its an overlay. She could have simply held it up to the taillight, and if it wasn't what she wanted, we would have provided a full refund, no questions asked. Unfortunately for us, we are being pressured to take back a part that has no salvage value and can't be resold due to its condition. We are advising Revdex.com of the facts as we know it so it can be made clear that we are being expected to fully refund a part that is no longer returnable.
The supplier confirmed cancellation and it will be processed by Friday close of business
Complaint: [redacted]
I am rejecting this response because: it should not take 7 business days to process refund...they are just playing games now...I also need refund for the blue wing you sent for my red car two times...stop playing games and refund me...
Regards,
[redacted]