Our sales reps are only able to refer a customer to a specific part based off the information the customer gives. We are unable to see the actual exhaust and the reps ask questions to help determine what part is needed. The customer did not tell the sales rep that he had an NPP exhaust and instead stated said it a non upgraded standard exhaust. The item was already in the customers shopping cart when he called us and all the rep did was verify that it was the item he wanted and needed then completed the order. The part that was sent to him is the part that he ordered and was not sent in error nor was he guided to that part incorrectly. The customer should have known upon attempted installation if the item was incorrect before he forced it onto his car. We have customers call us all the time because they realized they ordered for the wrong exhaust and up until now no one has ever had to cut one off because they got it wedged. We regret that the customer feels that we are being unreasonable in our response however we cannot honor his requests because the item has been completely destroyed. He states that the lower piece is still intact but that does no good without the other piece. It is unfortunate that the customer forced the part onto his car and had to destroy it to get it off, had he called us before doing that then we absolutely would have worked with him to get the issue corrected. We simply are unable to refund, exchange or give store credit for an item that cannot be resold and is of no value due to the customer cutting it. We are willing to offer the customer a discounted price if he would like to order a replacement for the correct exhaust and he can call our sales department to have that discount applied. Thank you,[redacted]
Complaint: [redacted]
They told me that last week and told me that id have the money by the end of last week and now I need my money
I am rejecting this response because:
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11252684, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The block has been lifted from my credit card. I will close this case when the rest of the charge is reimbursed.
This customer order a C5 Corvette Cargo shade and was shipped a C5 Corvette Cargo shade. The customer stated the we never responded to the letter he sent us and that would be because we do not have a record of receiving a letter from him otherwise we would have responded. Our product listing does...
not state that it fits a 2003 Z06 because there is no need for a cargo shade on the Z06. Our listing shows the cargo shade installed on a yellow C5 Corvette as well as a blue C5 Corvette with the hatch open and not on a C6 Corvette as the customer has stated. The customer called customer service (recording attached) afer he was sent return instructions that informed him that original shipping charges would be withhheld from his refund. Customer service informed him that we sell cargo shades for C5 as well as C6 and goes on to ask if what he received has the C5 logo to which the customer stated "No it only has the Corvette logo on it". He was also informed that if we in fact determined that he was shipped an incorrect item then he would not be subjected to the shipping being withhheld. We do not have a cargo shade listed that has just the "Corvette" logo on it so the customer was asked to send a photo. The customer sent a photo (attached) the next day and it was determined that he was in fact sent the C5 Cargo Shade as was ordered. We then informed him that he received a C5 cargo shade that has the C5 logo. The customer never mentions that he has a Z06 Corvette. The customer had a 5% discount on his order and after the discount was applied it brought the cost of the item to $56.99 (what he paid for it), we withheld original shipping in the amount of $8.49 because he received free shipping on his order, which brought his total refund amount to $48.50. The customer is not owed any monies from us and we followed our policies for returns on this order. Please see all attachments, we have included shots from our listings for both the C5 Cargo Shade (what he ordered) as well as the C6 cargo shades so that you can see how we list them individually for Z06,ZR1, Grand Sport, etc. The C5 cargo shade only has one listing becasue it is only for the C5 Coupe as shown in the item's description. There was no error in shipment for this order and the customer was refunded correctly.Thank you,[redacted]Operation Manager
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]Once again!! To [redacted], [redacted], [redacted] .. & [redacted] who will be subpoenaed granted you informed me was terminated..Will be subpoenaed if this is not resolved! [redacted] you are the owner of this fraudulent operations, the reviews state your reputation & sure you are aware of the ongoings!You and your staff have done nothing more that fabricate lies, it is all on recording, your allegations have no credibility with any source what's so ever! Your Yale group attorneys are not informed with any information to what you allege, as well as the Fort Worth Police Dept! Your orginazation is under credit card fraud investigation as we speak! Your Company [redacted] is very fraudulent , yesterday myself & Citibank called and spoke to [redacted] your rep, and questioned a second fraudulent charge of $495 that was charged on 3-31-17. Everything is documented and the truth cannot be overridden, this is the second fraudulent charge , the first being for $475 on2-18-17!! Not to mention that you sent the original amount to IC System credit bureau as an unpaid balance which is not & a credit card dispute that out of 3 items I paid for only one was received and incorrect and verified by [redacted] that it was wrong. This is a Behavior you have demonstrated to 90% of your customers & I will be that person that makes a difference to what ever it takes to secure justice! Every conversation has been documented foolproof if your not aware , you can not extort,& rob honest consumers that willingly pay & are frauded by your company [redacted]! You sent a charge as an unpaid balance to a collection agency without looking at the laws of Fair Credit Billing Acts,FCBA Rights & Attorneys!! I am not going away until my monies are refunded & an apology is given. I have no problem flying to smalls claim court in Fort Worth TX.You and your associates will not get away with the fraud & Lies, this is all recorded on trap call, I am not letting this go , I don't care at what expense, justice will be served!!
Complaint: [redacted]
I am rejecting this response because: If you follow the e-mail traffic customer service admit to the rim being bad. Also I have video and work order from a certified tire shop to prove my case. They had ample amount of time to resolve this issue. The test was done on a road force machine.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was suppose to receive free freight as well, according to the email today, also I have not received a tracking number for the correct item, we are going on a month now that this company has had my money and I still do not have the correcy items, and I get is it isn't a stock item and we have to communicate with the vendor, I do not buy all of that, it ia many poor customer service!
Regards,
[redacted]
[redacted] You are in collections because you send us back used, installed and damaged parts. In addition, you e signed your name that you understood custom painted items are not refundable. Open a Revdex.com case will not remove you from collections nor will it change our clearly posted return...
Complaint: [redacted]
I am rejecting this response because:
I am glad [redacted] finally decided to furnish me with the information I have spent months now trying to get from them. After reading this I spent 3 evenings on the phone with [redacted] and [redacted]. The first thing is that the Sept 8th transaction when [redacted] took the funds from [redacted] does not show up on my [redacted] account what so ever. (See attached files and description below.) [redacted] couldn’t even find it until I got to a manager level. [redacted] took the funds from [redacted] upon [redacted]’s request due to the dispute. I conveyed to [redacted] over and over that the dispute was not for the entire transaction but only for one item and they still filed the initial dispute for the entire amount. They did get it right the second time when I disputed the results. [redacted] has told me time and time again that no funds were taken from [redacted] and still tells me that today. I believe because [redacted] is holding the funds not [redacted] does confirm that the dispute has been settled in [redacted] favor (due to the lack of a second response from the vendor as I stated previously) but [redacted] never received the notice that the dispute was concluded so they never released the funds back to the vendor-[redacted]. At this point [redacted] charged my wife’s [redacted] (different name and different card number than the purchase or dispute) $750. This has made things very difficult because [redacted] will not look at this as one issue and wants to treat the charges on my wife’s card as a separate issue. [redacted] has told me they will expedite authorization from [redacted] to release the funds back to [redacted] at which time I will expect the charges on my wife’s card to be refunded.I have attached my [redacted] account showing that to this date I have not received the funds back to them regarding this dispute. So in essence I have overpaid for the items received since no money has ever been given back to me by [redacted] or [redacted] and because [redacted] charged my wife's credit card for $750 on Sept. 10t. Page one shows the only transactions visible to me on my [redacted] account with [redacted]. Pages 2 and 3 show the details of the 2 transactions showing the $63 refund due to the 3rd party vendor not being able to supply the undisputed part as I ordered it from the [redacted] website on the same order as the disputed part.
Regards,
[redacted]
Complaint: 12235078
I am rejecting this response because:I'm not sure what this message is(?) I know WHERE to send the splitter, I just need the pre-paid label.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I hope they have me on recording being abusive, otherwise the statement is hearsay. Forward the recording of my abusive tone to the Revdex.com for review as I would also like to hear it. Finally, a partial refund of which they have yet to send me a copy of for my records. Revdex.com, I do not have a copy of a refund receipt from corvette mods as of this writing. They held back charges for shipping and as part of the sale, shipping was "Free". I will not be satisfied unless a full refund has been made to my credit card account. The business is shady at best and from the amount of complaints to the Fortworth Revdex.com and on the internet, I am not the only one who feels so. I will contact the FTC even though I had never said I would. Thanks corvette mods for pointing me in the right direction.
When a chargeback has been filed the transaction is locked and it is then out of our hands. The customer has made no mention of wanting a store credit until now. We have not received any email correspondence from the customer and would be more than happy to issue her a store credit for the shipping owed back to her. The customer called our office yesterday and informed the customer service rep that she was filing a lawsuit against us. We have not contacted the customer back at this point because we need to consult with our attorney. We have made every good faith effort to remedy this situation and have provided proof that we have made several attempts to issue an additional refund for the shipping. We have admitted that there was an error when her initial refund was issued and feel that we have done everything within our control to settle this. Attached is the call recording from 4/21/2016 where she states she is filing a suit. You will also hear on the call that she never requests a store credit as a resolution. I do not show any other calls from the customer as shown in the call log for the last 7 days, also attached.Thank you,[redacted]Operations Manager
To whom it may concern, This customer contacted the manufacturer directly and was informed that the issue he is having with the item is due to improper installation. The product is not covered under manufacturer warranty for that reason. We were contacted by the manufacturer, American Car Craft, and...
informed the customer called them and was demanding they send him replacements because his fell off and got scratched. The item is installed with a powerful auto grade adhesive and had he followed the instructions, the product would still be intact. The customer has had the product since the end of February and we are not able to offer a refund to the customer due to damage that was caused by incorrect install. American Car Craft is not willing to warranty the item for the same reason. We offered the customer a discount on the purchase of a replacement set and he declined he offer. This complaint is not valid an we request that it be closed as resolved. Please see below for an excerpt from the manufacturer email to us.[redacted] Please read all the convo below. This was an install error. Our parts don’t just fall off, as you know. Lol. This customer called and talked to Cameron our designer and was completely rude, demanding new parts be sent to him asap. We do not cover in our warranty incorrectly installed parts. I will sell him another set for your cost but that is all I can do. If you guys want to cover his error that’s your choice. Sorry :( Thank you, [redacted]Production ManagerAmerican Car Craft LLC[redacted]
[redacted] Thank you,[redacted]
[redacted]
[redacted]
There was no mistake made. The kit does fit on a 2014 Z51 as well as the Stingray. It is clearly stated on our website listing that the Z06 wheels are required and the customer stated that he looked at the listing which is why he called us on 11/12/2015. He stated in the call that he has the 19" front wheels and the 20" rear wheels. We simply cannot take back the installed items. We have attached the product information straight from the GM Performance Catalog and it clearly states that the kit is for the Z51 as well as the Stingray and states the Z51 wheels will not fit with this kit . This information was obtained directly from GM as it was the day he called to inquire about the fitment. The kit the customer purchased has upgraded carbon ceramic rotors and the kit shown in the catalog shows iron rotors however it is the same kit and dimensions. We are willing to offer a refund in lieu of store credit however the 25% restocking fee still applies . We will NOT accept the installed items back for a return. The call recording is attached as well. Thank you,[redacted]Operations Manager
You were advised by customer service that their is a lead time of 3-5 days to process return / exchange requests. Exploiting Corvette Mods on Revdex.com will not speed up the process that you were informed about. thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
After receiving...
the item I had two conversations with Corvette Mods' customer service representative and, one with the customer service supervisor, there was never made mention that the parts had shipped from their supplier before I had called and canceled the order. The fact is the customer service representative made a point to tell me that the item had been shipped without her knowledge, an error had been made and that she didn't want me to think she had deceived me. Corvette Mods records their conversations with their customers and if they make these recordings available as they have with other Revdex.com disputes the recorded conversations will confirm this. The shipping and tracking information provided by USPS showed that a shipping label had been produced the on day after I called and cancelled the order, 7/24/15 but that the part wasn't accepted by USPS until 7/25/15. To state that filling out their form doesn't imply acceptance of "anything" is disingenuous at best. Their RMA form has a link to their return policy which spells out terms for withholding shipping charges. This is the primary reason for my dispute. I canceled the order it was shipped to me in error (by their customer service reps own admission) and in order to return the parts I need to agree to a policy that could force me to pay shipping on an item that should never have been sent in the first place. At no point in my conversations with the two customer service people did they ever state that I wouldn't be charged for shipping. When I asked for an email stating as such it was categorically refused. They were both instant that their form be completed to return the parts even though they were shipped in error.Mr [redacted]l must have me confused with another disgruntled customer because the order I placed didn't include free shipping. The order I placed was for an item that cost $189.98 with an additional $17.49 for shipping for a total of $207.47. With regards to Mr. [redacted] allegation that I do not want to pay to return the parts to Corvette Mods, I can only say that the cost of return postage never came up in my conversations with Corvette Mods' customer service representatives and I don't know how he made that assumption. I will in fact pay the postage to return the parts if this serves to resolve this issue. The resolution to this dispute is simple. Corvette Mods can agree to credit my AMEX account $207.47 upon receiving the parts in their original unopened package. Given that assurance I will not be able to get this item in the mail back to them fast enough.
Complaint: [redacted]
I am rejecting this response because:Even the body shop owner asked you, as I did, how could you send out such a poor quality product to a customer. Stop whining about your policy and do the right thing!
Regards,
[redacted]
As of yesterday, 8/11/2015, we have been informed that the customer has filed a credit card dispute with American Express. From this point forward all resolutions will have to be processed through the credit card dispute. We are not hiding anything and the customer was not told the item was shipped in error. As you can hear on the call recording, the customer was informed that IF the order had not already shipped then it would be cancelled and refunded. The email confirms that on the same day as that he was informed, we received confirmation that the order had in fact shipped. The customer placed an order online and was shipped what he had requested. There was no error made. The customer has now made it impossible for us to come to a resolution due to the credit card claim. The customer is still in possession of the merchandise and we are requesting that this complaint be closed due to the fact that the customer filed a claim and has tied our hands from being able to negotiate any possible resolution with him. Please see attachment for proof of the credit card disoute filed by the customer. Please note on the dispute that the customers reason for the claim does not coincide with the reason he has filed this complaint nor has he ever said that it was damaged, not as decribed or services not rendered. Please note that we use PayPal as our merchant services and the customer filed the complaint with AMEX.Thank you,[redacted]Operation Manager
UPS states that the package was delivered as did the driver that came out and reviewed the drop location. You should have a secure location to receive packages if you live in a questionable neighborhood or have it delivered to your office.
Our sales reps are only able to refer a customer to a specific part based off the information the customer gives. We are unable to see the actual exhaust and the reps ask questions to help determine what part is needed. The customer did not tell the sales rep that he had an NPP exhaust and instead stated said it a non upgraded standard exhaust. The item was already in the customers shopping cart when he called us and all the rep did was verify that it was the item he wanted and needed then completed the order. The part that was sent to him is the part that he ordered and was not sent in error nor was he guided to that part incorrectly. The customer should have known upon attempted installation if the item was incorrect before he forced it onto his car. We have customers call us all the time because they realized they ordered for the wrong exhaust and up until now no one has ever had to cut one off because they got it wedged. We regret that the customer feels that we are being unreasonable in our response however we cannot honor his requests because the item has been completely destroyed. He states that the lower piece is still intact but that does no good without the other piece. It is unfortunate that the customer forced the part onto his car and had to destroy it to get it off, had he called us before doing that then we absolutely would have worked with him to get the issue corrected. We simply are unable to refund, exchange or give store credit for an item that cannot be resold and is of no value due to the customer cutting it. We are willing to offer the customer a discounted price if he would like to order a replacement for the correct exhaust and he can call our sales department to have that discount applied. Thank you,[redacted]
Complaint: [redacted]
They told me that last week and told me that id have the money by the end of last week and now I need my money
I am rejecting this response because:
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11252684, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The block has been lifted from my credit card. I will close this case when the rest of the charge is reimbursed.
This customer order a C5 Corvette Cargo shade and was shipped a C5 Corvette Cargo shade. The customer stated the we never responded to the letter he sent us and that would be because we do not have a record of receiving a letter from him otherwise we would have responded. Our product listing does...
not state that it fits a 2003 Z06 because there is no need for a cargo shade on the Z06. Our listing shows the cargo shade installed on a yellow C5 Corvette as well as a blue C5 Corvette with the hatch open and not on a C6 Corvette as the customer has stated. The customer called customer service (recording attached) afer he was sent return instructions that informed him that original shipping charges would be withhheld from his refund. Customer service informed him that we sell cargo shades for C5 as well as C6 and goes on to ask if what he received has the C5 logo to which the customer stated "No it only has the Corvette logo on it". He was also informed that if we in fact determined that he was shipped an incorrect item then he would not be subjected to the shipping being withhheld. We do not have a cargo shade listed that has just the "Corvette" logo on it so the customer was asked to send a photo. The customer sent a photo (attached) the next day and it was determined that he was in fact sent the C5 Cargo Shade as was ordered. We then informed him that he received a C5 cargo shade that has the C5 logo. The customer never mentions that he has a Z06 Corvette. The customer had a 5% discount on his order and after the discount was applied it brought the cost of the item to $56.99 (what he paid for it), we withheld original shipping in the amount of $8.49 because he received free shipping on his order, which brought his total refund amount to $48.50. The customer is not owed any monies from us and we followed our policies for returns on this order. Please see all attachments, we have included shots from our listings for both the C5 Cargo Shade (what he ordered) as well as the C6 cargo shades so that you can see how we list them individually for Z06,ZR1, Grand Sport, etc. The C5 cargo shade only has one listing becasue it is only for the C5 Coupe as shown in the item's description. There was no error in shipment for this order and the customer was refunded correctly.Thank you,[redacted]Operation Manager
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]Once again!! To [redacted], [redacted], [redacted] .. & [redacted] who will be subpoenaed granted you informed me was terminated..Will be subpoenaed if this is not resolved! [redacted] you are the owner of this fraudulent operations, the reviews state your reputation & sure you are aware of the ongoings!You and your staff have done nothing more that fabricate lies, it is all on recording, your allegations have no credibility with any source what's so ever! Your Yale group attorneys are not informed with any information to what you allege, as well as the Fort Worth Police Dept! Your orginazation is under credit card fraud investigation as we speak! Your Company [redacted] is very fraudulent , yesterday myself & Citibank called and spoke to [redacted] your rep, and questioned a second fraudulent charge of $495 that was charged on 3-31-17. Everything is documented and the truth cannot be overridden, this is the second fraudulent charge , the first being for $475 on2-18-17!! Not to mention that you sent the original amount to IC System credit bureau as an unpaid balance which is not & a credit card dispute that out of 3 items I paid for only one was received and incorrect and verified by [redacted] that it was wrong. This is a Behavior you have demonstrated to 90% of your customers & I will be that person that makes a difference to what ever it takes to secure justice! Every conversation has been documented foolproof if your not aware , you can not extort,& rob honest consumers that willingly pay & are frauded by your company [redacted]! You sent a charge as an unpaid balance to a collection agency without looking at the laws of Fair Credit Billing Acts,FCBA Rights & Attorneys!! I am not going away until my monies are refunded & an apology is given. I have no problem flying to smalls claim court in Fort Worth TX.You and your associates will not get away with the fraud & Lies, this is all recorded on trap call, I am not letting this go , I don't care at what expense, justice will be served!!
Complaint: [redacted]
I am rejecting this response because: If you follow the e-mail traffic customer service admit to the rim being bad. Also I have video and work order from a certified tire shop to prove my case. They had ample amount of time to resolve this issue. The test was done on a road force machine.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was suppose to receive free freight as well, according to the email today, also I have not received a tracking number for the correct item, we are going on a month now that this company has had my money and I still do not have the correcy items, and I get is it isn't a stock item and we have to communicate with the vendor, I do not buy all of that, it ia many poor customer service!
Regards,
[redacted]
[redacted] You are in collections because you send us back used, installed and damaged parts. In addition, you e signed your name that you understood custom painted items are not refundable. Open a Revdex.com case will not remove you from collections nor will it change our clearly posted return...
policy.
Complaint: [redacted]
I am rejecting this response because:
I am glad [redacted] finally decided to furnish me with the information I have spent months now trying to get from them. After reading this I spent 3 evenings on the phone with [redacted] and [redacted]. The first thing is that the Sept 8th transaction when [redacted] took the funds from [redacted] does not show up on my [redacted] account what so ever. (See attached files and description below.) [redacted] couldn’t even find it until I got to a manager level. [redacted] took the funds from [redacted] upon [redacted]’s request due to the dispute. I conveyed to [redacted] over and over that the dispute was not for the entire transaction but only for one item and they still filed the initial dispute for the entire amount. They did get it right the second time when I disputed the results. [redacted] has told me time and time again that no funds were taken from [redacted] and still tells me that today. I believe because [redacted] is holding the funds not [redacted] does confirm that the dispute has been settled in [redacted] favor (due to the lack of a second response from the vendor as I stated previously) but [redacted] never received the notice that the dispute was concluded so they never released the funds back to the vendor-[redacted]. At this point [redacted] charged my wife’s [redacted] (different name and different card number than the purchase or dispute) $750. This has made things very difficult because [redacted] will not look at this as one issue and wants to treat the charges on my wife’s card as a separate issue. [redacted] has told me they will expedite authorization from [redacted] to release the funds back to [redacted] at which time I will expect the charges on my wife’s card to be refunded.I have attached my [redacted] account showing that to this date I have not received the funds back to them regarding this dispute. So in essence I have overpaid for the items received since no money has ever been given back to me by [redacted] or [redacted] and because [redacted] charged my wife's credit card for $750 on Sept. 10t. Page one shows the only transactions visible to me on my [redacted] account with [redacted]. Pages 2 and 3 show the details of the 2 transactions showing the $63 refund due to the 3rd party vendor not being able to supply the undisputed part as I ordered it from the [redacted] website on the same order as the disputed part.
Regards,
[redacted]
Complaint: 12235078
I am rejecting this response because:I'm not sure what this message is(?) I know WHERE to send the splitter, I just need the pre-paid label.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I hope they have me on recording being abusive, otherwise the statement is hearsay. Forward the recording of my abusive tone to the Revdex.com for review as I would also like to hear it. Finally, a partial refund of which they have yet to send me a copy of for my records. Revdex.com, I do not have a copy of a refund receipt from corvette mods as of this writing. They held back charges for shipping and as part of the sale, shipping was "Free". I will not be satisfied unless a full refund has been made to my credit card account. The business is shady at best and from the amount of complaints to the Fortworth Revdex.com and on the internet, I am not the only one who feels so. I will contact the FTC even though I had never said I would. Thanks corvette mods for pointing me in the right direction.
When a chargeback has been filed the transaction is locked and it is then out of our hands. The customer has made no mention of wanting a store credit until now. We have not received any email correspondence from the customer and would be more than happy to issue her a store credit for the shipping owed back to her. The customer called our office yesterday and informed the customer service rep that she was filing a lawsuit against us. We have not contacted the customer back at this point because we need to consult with our attorney. We have made every good faith effort to remedy this situation and have provided proof that we have made several attempts to issue an additional refund for the shipping. We have admitted that there was an error when her initial refund was issued and feel that we have done everything within our control to settle this. Attached is the call recording from 4/21/2016 where she states she is filing a suit. You will also hear on the call that she never requests a store credit as a resolution. I do not show any other calls from the customer as shown in the call log for the last 7 days, also attached.Thank you,[redacted]Operations Manager
To whom it may concern, This customer contacted the manufacturer directly and was informed that the issue he is having with the item is due to improper installation. The product is not covered under manufacturer warranty for that reason. We were contacted by the manufacturer, American Car Craft, and...
informed the customer called them and was demanding they send him replacements because his fell off and got scratched. The item is installed with a powerful auto grade adhesive and had he followed the instructions, the product would still be intact. The customer has had the product since the end of February and we are not able to offer a refund to the customer due to damage that was caused by incorrect install. American Car Craft is not willing to warranty the item for the same reason. We offered the customer a discount on the purchase of a replacement set and he declined he offer. This complaint is not valid an we request that it be closed as resolved. Please see below for an excerpt from the manufacturer email to us.[redacted] Please read all the convo below. This was an install error. Our parts don’t just fall off, as you know. Lol. This customer called and talked to Cameron our designer and was completely rude, demanding new parts be sent to him asap. We do not cover in our warranty incorrectly installed parts. I will sell him another set for your cost but that is all I can do. If you guys want to cover his error that’s your choice. Sorry :( Thank you, [redacted]Production ManagerAmerican Car Craft LLC[redacted]
[redacted] Thank you,[redacted]
[redacted]
[redacted]
There was no mistake made. The kit does fit on a 2014 Z51 as well as the Stingray. It is clearly stated on our website listing that the Z06 wheels are required and the customer stated that he looked at the listing which is why he called us on 11/12/2015. He stated in the call that he has the 19" front wheels and the 20" rear wheels. We simply cannot take back the installed items. We have attached the product information straight from the GM Performance Catalog and it clearly states that the kit is for the Z51 as well as the Stingray and states the Z51 wheels will not fit with this kit . This information was obtained directly from GM as it was the day he called to inquire about the fitment. The kit the customer purchased has upgraded carbon ceramic rotors and the kit shown in the catalog shows iron rotors however it is the same kit and dimensions. We are willing to offer a refund in lieu of store credit however the 25% restocking fee still applies . We will NOT accept the installed items back for a return. The call recording is attached as well. Thank you,[redacted]Operations Manager
You were advised by customer service that their is a lead time of 3-5 days to process return / exchange requests. Exploiting Corvette Mods on Revdex.com will not speed up the process that you were informed about. thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
After receiving...
the item I had two conversations with Corvette Mods' customer service representative and, one with the customer service supervisor, there was never made mention that the parts had shipped from their supplier before I had called and canceled the order. The fact is the customer service representative made a point to tell me that the item had been shipped without her knowledge, an error had been made and that she didn't want me to think she had deceived me. Corvette Mods records their conversations with their customers and if they make these recordings available as they have with other Revdex.com disputes the recorded conversations will confirm this. The shipping and tracking information provided by USPS showed that a shipping label had been produced the on day after I called and cancelled the order, 7/24/15 but that the part wasn't accepted by USPS until 7/25/15. To state that filling out their form doesn't imply acceptance of "anything" is disingenuous at best. Their RMA form has a link to their return policy which spells out terms for withholding shipping charges. This is the primary reason for my dispute. I canceled the order it was shipped to me in error (by their customer service reps own admission) and in order to return the parts I need to agree to a policy that could force me to pay shipping on an item that should never have been sent in the first place. At no point in my conversations with the two customer service people did they ever state that I wouldn't be charged for shipping. When I asked for an email stating as such it was categorically refused. They were both instant that their form be completed to return the parts even though they were shipped in error.Mr [redacted]l must have me confused with another disgruntled customer because the order I placed didn't include free shipping. The order I placed was for an item that cost $189.98 with an additional $17.49 for shipping for a total of $207.47. With regards to Mr. [redacted] allegation that I do not want to pay to return the parts to Corvette Mods, I can only say that the cost of return postage never came up in my conversations with Corvette Mods' customer service representatives and I don't know how he made that assumption. I will in fact pay the postage to return the parts if this serves to resolve this issue. The resolution to this dispute is simple. Corvette Mods can agree to credit my AMEX account $207.47 upon receiving the parts in their original unopened package. Given that assurance I will not be able to get this item in the mail back to them fast enough.
Complaint: [redacted]
I am rejecting this response because:Even the body shop owner asked you, as I did, how could you send out such a poor quality product to a customer. Stop whining about your policy and do the right thing!
Regards,
[redacted]
As of yesterday, 8/11/2015, we have been informed that the customer has filed a credit card dispute with American Express. From this point forward all resolutions will have to be processed through the credit card dispute. We are not hiding anything and the customer was not told the item was shipped in error. As you can hear on the call recording, the customer was informed that IF the order had not already shipped then it would be cancelled and refunded. The email confirms that on the same day as that he was informed, we received confirmation that the order had in fact shipped. The customer placed an order online and was shipped what he had requested. There was no error made. The customer has now made it impossible for us to come to a resolution due to the credit card claim. The customer is still in possession of the merchandise and we are requesting that this complaint be closed due to the fact that the customer filed a claim and has tied our hands from being able to negotiate any possible resolution with him. Please see attachment for proof of the credit card disoute filed by the customer. Please note on the dispute that the customers reason for the claim does not coincide with the reason he has filed this complaint nor has he ever said that it was damaged, not as decribed or services not rendered. Please note that we use PayPal as our merchant services and the customer filed the complaint with AMEX.Thank you,[redacted]Operation Manager
UPS states that the package was delivered as did the driver that came out and reviewed the drop location. You should have a secure location to receive packages if you live in a questionable neighborhood or have it delivered to your office.