I have AGAIN given this company a chance to rectify this problem and they are as unresponsive as usual. I gave [redacted] 2 days to call me back. No call. The credit card company said the case is released. I was going to have them reinstate my account and give me a credit to use from THIER company as a way to finally fix this! NO call back. When I called the second day I was told to email Eric. It has been 3 months and sick of all of MY effort for their mistake and still out money.
Our call logs have in no way been altered. If the customer called from another phone number and would like to provide that number then we would be happy to send any call recordings we have for that number as well. At this point we believe that it should be apparent that the customer is grasping at straws to try and make it seems as though we are being decitful. He questions how a missed call can be 1:28 duration and the answer is , voicemail! The customer would have left a voicemail that lasted that length of time. If you will look at the date and times of the calls you can see what calls were first, second, third, etc. Call #4, the customer was speaking with [redacted] and not [redacted] as he indicated in his response, The call duration shows 2:09 and that time starts the moment the call starts to ring thru to the line and includes all recorded messages that the customer hears before the call is connected to a live person. Unfortunately we are unble to retrieve voicemails once they have been listened to , otherwise I would gladly send you those recordings as well. The customer was never denied a return of the item and was not sent anything in error. The fact remains that the customer ordered online, called us to check status, called back and stated he wanted to cancel if it had not already shipped, called again and requested to cancel and he was informed numerous times that IF it had not already been shipped then the order would be cancelled. The manufacturer confirmed in an email the same day he requested to cancel, that the order had in fact shipped therefore the order could not be cancelled. We have provided all of the documents, recordings, etc. to show that we have in no way made an error and that we did not reject a return request. The customer took it upon himself to follow ill advice from his credit card company and refused to complete the necessary steps to get a return authorization. We request that you please listen to the messages again so that you will see that the customer was not willing to cooperate from the beginning, Had he filled out the request form, the request would have been processed and we could have possibly negotiated terms that would have been satifactory but, since the customer has filed the dispute with the AMEX we are now negotiating with them. Thank you,[redacted]Operations Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.
Reality is [redacted] is digging real deep to justify his point always referring back to listing disregarding the reason I called. Fact: I did my due diligence by review the listing. My first impression when reading the listing was the requirement was primarily the 19” and 20” wheels not knowing the difference in the style. Then I question myself over the fact that it read “requires Z06 19” and 20” wheels” and realized I may have made a mistake and made the decision to call and tell them what I had to confirm if the brakes would work on my Corvette as I described, 2014 C7 Z51 with 19”/20” wheels. I feel I describe my Corvette very well. “I don’t have a ZR1 as asked, I don’t have a Z06 as asked, I have a Z51 with 19”front and 20” back wheels” as the Z51 has. Again as I mentioned before Corvette Mods is a Corvette specialist and should know perfectly well what a C7 Z51 package is. Fact: I mentioned I have the Z51 that has a different wheel package the NORMAL C7, not that I have Z06 style wheel. The sole purpose for my call was to admit I may have made a mistake and described the Corvette I have to avoid all this. My perception is Mr. [redacted] is the one who made the decision they will work on my Corvette without a true understanding of what I was trying to convey as he or whomever was being told through a third party ([redacted]) and did not in fact do his/their due diligence to understand what was being asked by speaking directly to me. Looking back it is obvious [redacted] was having a hard time understanding what I was asking by the questions she asked about the ZR1 and Z06 as stated above, even after I told her I had a Z51. I feel pretty confident the question was not being conveyed properly to whomever it was she was asking the question. I should have been directly transferred to the person in the parts/service/tech. department for such a technical question. I race my car and wheel spacers are not an appropriate solution as it changes the dynamics of my car and forces to the wheels as I told them. It is nice Mr. [redacted] feels the issue has been resolved which shows how out touch he is. He may not be willing to admit to the mistake and is obviously not willing to work off that premise but the issue is anything but resolved. If the case were to be closed by the Revdex.com it needs to stated that this issue was not resolved and show this issue on their website to caution others about Corvette Mods. I have asked on a couple of occasions to speak with owner or if this has even been discussed with owner? If so it would always be better to hear both sides of a story before making a decision. Has this been brought to the owner’s attention? If I do not hear a response on this question then I have to assume it has not been and would like an opportunity to speak with them. This issue is not resolved.
Regards,[redacted]
We could go back and forth on this issue infinitely. The fact remains that one front brake rotor, pads and caliper and one rear rotor, pad and caliper were installed. The front caliper was damaged when the customer installed it. The customer continues to refer to him calling us the day the items shipped to confirm it would fit. It is CLEARLY stated on the listing that the Z06 wheels are required so we are unclear as to why the customer would have even attempted to install the product if he knew for a fact that he did not have the required wheels. When he called he did not specify what style wheel he had and simply stated that he looked at the listing and realized it says it is for a Z06 . He then stated that he has the 19" front and 20" rear wheels which led our customer service person to believe he was referring to the wheels referenced in the product listing. The product , Brembo, is not an item that we carry so there is no way for us to know if they carry a caliper that will work with the rotors he received or with his current wheels. The customer can contact customer service for instructions if he would like to return the uninstalled items under the terms we have outlined in our previous response.Thank you,[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.At first I did say I wanted to send the rail covers back, They are correct in that I got the rail covers before the plenum cover and did not say anything until I received the plenum cover.This was because, (and I made them aware) I thought maybe it would look OK with the plenum cover , it did not.but when they insisted it violated their policy of taking back used items I said I would
sell them myself and they could give me a better discount then what they
were offering. Therefore they would not have to violate their policy and we would have both been able to live with the settlement. They wanted me to take the what turned out to be an $80 loss and accept no responsibility. They ONLY offered a 7% discount on the newer rail covers and NEVER offered any money back on the first. An acceptable refund of $40 to split the cost of their mistake would be fine
Regards,
[redacted]
We are not trying to hide anything and have attached every call recording for this customer. As you will see, he was never told that the item had shipped in error because it wasn't. He was told multiple times that as long as the item had not already shipped then the order would be cancelled. As previously stated, we received the email confirmation stating that the item had already shipped therefore the order was not cancelled. In the first call you will see that he initially called to check the status of his order and was told that it looked like it should have already shipped and she would try to get tracking for him and send it to him. The customer called back hours later to see if there was tracking and that is when he requested to cancel if there was no tracking information. He called back 8 mins later because he thought he had been disconnected. The customer called again at 11:52 am on 7/31 and again at 12:25 on 7/31. You will also hear that the customer threatened to file a dispute with AMEX several times and he was informed that it was not necessary. As previously stated, the customer has since filed a credit card dispute with AMEX and all resolutions will need to be processed through the dispute. Since the customer has not returned the merchandise to us the claim is being considered fraudulent. If the merchandise is not returned to us within 7 business days, in NEW/UNUSED condition, the claim will be sent to our contracted collections agency to recoup the funds as the customer was informed of one of the calls. We regret that it came to this and had the customer been willing to work WITH us instead of against us I am sure that we could have come to an agreement. From the moment he requested to return the item the customer was unwilling to follow the process and it really was as simple as filling out a request to return merchandise and nowhere on the form does it ask if you agree to the terms and conditions! The customer stated that AMEX told him not to fill the form out however you will hear in one of the calls that he states he does not want to fill it out. We hope that this will serve as the final response for this complaint with and Revdex.com will see that we were not being unreasonable or unfair and that the customer ordered an item online and received the item that he ordered because we were unable to cancel the order due to it having already been shipped, no error had occured. Thank you,[redacted]Operation Manager
[redacted]We have been working with our supplier to fix the miscommunication on your order as quickly as possibly. We we should have tracking any day for you. Please make sure to return the other items to us to avoid charges during the exchange. We are sending it out ahead for you which we don't normally do in an exchange process. Thanks
A store credit has been issued in the amount of $10.49 for the shipping that was withheld in error. Please use gift card code GC0417995 to redeem the store credit. Please close this dispute as resolved. Thank you,[redacted]Operations Manager
This customer ordered a Custom Painted Perforated Exhaust Enhancer plate for he Base System exhaust (standard exhaust) and that is what was sent to him. The customer did not contact us until after he had cut the item and damaged it because he tried to force install on his car. Had we been contacted...
prior to that we could have worked with him to get him the part that he needed because apparently he has an upgraded exhaust and not the base system. The order was placed on 6/15 and shipped out on 6/24 however we did not hear anything from the customer in regards to this issue until 6/30 and he had already cut the piece in half. This is simply an issue of the customer ordering incorrectly for his exhaust type. We put the customer in contact with the manufacturer and they were not willing to accept the product back either. When the customer contacted the manufacturer he informed them that he has an NPP exhaust which is not what he placed the order for. He stated our sales person is the one that ordered it incorrectly for him when in fact he had placed the items in his cart and then called us to see if we had any promos going to receive a discount on the order and our salesman the order for him but made no changes to the item that the customer had already selected. We regret that the customer ordered an incorrect item for his car and as previously stated, had he contacted us prior to cutting the part in half, we could have worked with him to help him get what he needed. We simply cannot take back an item that has been cut in half due to the customers error on ordering. Please see the email we received from the manufacturer after the customer called. "[redacted] just called really upset. He received the wrong filler panel. He was sent one for a stock exhaust when he should have got one for an NPP exhaust.You guys ordered a 052011 from us which is for standard exhaust and we sent that out. He needed a 052017. We wont be issuing a replacement on our end.Thank you,[redacted] Please see attached photo for a copy of what the customer ordered as proof that we ordered what he requested.Thank you,[redacted]
We have been in communication with the customer whom has agreed to a $40 store credit for the missing embroidery. The customer is contacting Revdex.com to withdraw the complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer has disputed the charge and has kept the product. We have advised her that keeping the product is theft and we will need to proceed with collections action against her. If the product does not meet her needs, she is more than welcome to return it, however disputing the charge and refusing...
to return the product at her expense since the part is not defective is purely unethical.
Complaint: [redacted]
I am rejecting this response because: I understand that your customer service are not Tech. But customer service request for proof that the rim was bent. I provided them with the information that proved the rim is bent from a certified tire shop. If you are having problems with your supplier. I should not be the one that get punish for it. This whole process have been unorganized and costly.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: if you actually zoom in and look at the picture there is no way in the world that would happen from shipping, theres jb weld on the "lip" and its all scraped from being on the ground, You may believ you dont sell used parts but someone pulled a fast one, we can go back and forth about this all year im asking you pay for the shipping I had to pay? put together to send your product back
Regards,
[redacted]
The customer ordered an item from Corvette Mods and sent a request to exchange the item. We requested the exchange and provided the customer with return instructions and she sent the jacket back. The customer contacted us 3 weeks later to let us know that she had not received her replacement at which time we requested an update. We were then informed by the manufacturer that the item was on a back order and had an ETA of approximately 3 weeks. We informed the customer of the back order and she replied stating she wanted to be refunded. We informed the manufacturer that the replacement order was to be cancelled and once it was confirmed cancelled, the order was sent to accounting to process the refund. The refund was issued on 3/22/2016 in the amount of $64.10. If the customer was previously refunded by her bank/credit card for filing a dispute then more than likely that is why she is not seeing it as a refund from Corvette Mods. We hope that this clears up any confusions or concerns. Please see the attachement for a copy of the refund transaction. We sincerely apologize for any inconvenience the customer has experienced as a result of this transaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I could not recoup all the money and advertising was misleading. As I stated I found a more reputable company to deal with. I asked for more than 20 dollars on the discount and did not want to send back the plenum cover or the rail cover. They were unwilling to come to an agreeable settlement . 20 was not an acceptable offer when I was on the hook to lose more than 80 dollars.
Regards,
[redacted]
You have committed theft. You knowingly disputed the entire amount of your order when you have received a large portion of the merchandise. We have recorded calls where we told you that you owed our firm money and you told us you didn't care, send me to collections. So, we did. Now that we acted on...
our promise, you are making up stories about how you've been mistreated when you were the one that fraudulently charged-back merchandise that you received. Pay us the amount you owe plus the fees incurred to collect which is 20% of the amount in collections and we will withdraw your account from collections. If you choose to dispute this through the incorrect medium such as this forum of the Revdex.com, your account debt remains valid. You can call customer service at any time to make payment. If you dispute the payment you remake, that sets this all back to collections again. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
This company keeps focusing on the alleged damage to the item. They could very well have damaged the item or taken pictures of another one. I know that all I did was open it, measure it and determine that it didn't fit. The most salient point is that had their advertisement been accurate instead of falsely stating that it fit all C6's except the Z06 and Z51. I would not have ordered it for my Grand Sport and they wouldn't have a "damaged" item. It was only after several emails and my request for documentation of it fitting, did they admit it did not fit the Grand Sport. They continue to deny any responsibility. I believe you should be able to believe their description and have an expectation that they are correct. Anyway you look it, at best it's false advertisement and at worst a fraudulent attempt to extract money. I have also asked them to provide me information wrt them returning it to me and also a contact in their legal department for my attorney to contact. They have not responded to either request. Much as they have refused to try and reach an agreement.
Our sales reps are only able to refer a customer to a specific part based off the information the customer gives. We are unable to see the actual exhaust and the reps ask questions to help determine what part is needed. The customer did not tell the sales rep that he had an NPP exhaust and instead stated said it a non upgraded standard exhaust. The item was already in the customers shopping cart when he called us and all the rep did was verify that it was the item he wanted and needed then completed the order. The part that was sent to him is the part that he ordered and was not sent in error nor was he guided to that part incorrectly. The customer should have known upon attempted installation if the item was incorrect before he forced it onto his car. We have customers call us all the time because they realized they ordered for the wrong exhaust and up until now no one has ever had to cut one off because they got it wedged. We regret that the customer feels that we are being unreasonable in our response however we cannot honor his requests because the item has been completely destroyed. He states that the lower piece is still intact but that does no good without the other piece. It is unfortunate that the customer forced the part onto his car and had to destroy it to get it off, had he called us before doing that then we absolutely would have worked with him to get the issue corrected. We simply are unable to refund, exchange or give store credit for an item that cannot be resold and is of no value due to the customer cutting it. We are willing to offer the customer a discounted price if he would like to order a replacement for the correct exhaust and he can call our sales department to have that discount applied. Thank you,[redacted]
I have AGAIN given this company a chance to rectify this problem and they are as unresponsive as usual. I gave [redacted] 2 days to call me back. No call. The credit card company said the case is released. I was going to have them reinstate my account and give me a credit to use from THIER company as a way to finally fix this! NO call back. When I called the second day I was told to email Eric. It has been 3 months and sick of all of MY effort for their mistake and still out money.
Our call logs have in no way been altered. If the customer called from another phone number and would like to provide that number then we would be happy to send any call recordings we have for that number as well. At this point we believe that it should be apparent that the customer is grasping at straws to try and make it seems as though we are being decitful. He questions how a missed call can be 1:28 duration and the answer is , voicemail! The customer would have left a voicemail that lasted that length of time. If you will look at the date and times of the calls you can see what calls were first, second, third, etc. Call #4, the customer was speaking with [redacted] and not [redacted] as he indicated in his response, The call duration shows 2:09 and that time starts the moment the call starts to ring thru to the line and includes all recorded messages that the customer hears before the call is connected to a live person. Unfortunately we are unble to retrieve voicemails once they have been listened to , otherwise I would gladly send you those recordings as well. The customer was never denied a return of the item and was not sent anything in error. The fact remains that the customer ordered online, called us to check status, called back and stated he wanted to cancel if it had not already shipped, called again and requested to cancel and he was informed numerous times that IF it had not already been shipped then the order would be cancelled. The manufacturer confirmed in an email the same day he requested to cancel, that the order had in fact shipped therefore the order could not be cancelled. We have provided all of the documents, recordings, etc. to show that we have in no way made an error and that we did not reject a return request. The customer took it upon himself to follow ill advice from his credit card company and refused to complete the necessary steps to get a return authorization. We request that you please listen to the messages again so that you will see that the customer was not willing to cooperate from the beginning, Had he filled out the request form, the request would have been processed and we could have possibly negotiated terms that would have been satifactory but, since the customer has filed the dispute with the AMEX we are now negotiating with them. Thank you,[redacted]Operations Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.
Reality is [redacted] is digging real deep to justify his point always referring back to listing disregarding the reason I called. Fact: I did my due diligence by review the listing. My first impression when reading the listing was the requirement was primarily the 19” and 20” wheels not knowing the difference in the style. Then I question myself over the fact that it read “requires Z06 19” and 20” wheels” and realized I may have made a mistake and made the decision to call and tell them what I had to confirm if the brakes would work on my Corvette as I described, 2014 C7 Z51 with 19”/20” wheels. I feel I describe my Corvette very well. “I don’t have a ZR1 as asked, I don’t have a Z06 as asked, I have a Z51 with 19”front and 20” back wheels” as the Z51 has. Again as I mentioned before Corvette Mods is a Corvette specialist and should know perfectly well what a C7 Z51 package is. Fact: I mentioned I have the Z51 that has a different wheel package the NORMAL C7, not that I have Z06 style wheel. The sole purpose for my call was to admit I may have made a mistake and described the Corvette I have to avoid all this. My perception is Mr. [redacted] is the one who made the decision they will work on my Corvette without a true understanding of what I was trying to convey as he or whomever was being told through a third party ([redacted]) and did not in fact do his/their due diligence to understand what was being asked by speaking directly to me. Looking back it is obvious [redacted] was having a hard time understanding what I was asking by the questions she asked about the ZR1 and Z06 as stated above, even after I told her I had a Z51. I feel pretty confident the question was not being conveyed properly to whomever it was she was asking the question. I should have been directly transferred to the person in the parts/service/tech. department for such a technical question. I race my car and wheel spacers are not an appropriate solution as it changes the dynamics of my car and forces to the wheels as I told them. It is nice Mr. [redacted] feels the issue has been resolved which shows how out touch he is. He may not be willing to admit to the mistake and is obviously not willing to work off that premise but the issue is anything but resolved. If the case were to be closed by the Revdex.com it needs to stated that this issue was not resolved and show this issue on their website to caution others about Corvette Mods. I have asked on a couple of occasions to speak with owner or if this has even been discussed with owner? If so it would always be better to hear both sides of a story before making a decision. Has this been brought to the owner’s attention? If I do not hear a response on this question then I have to assume it has not been and would like an opportunity to speak with them. This issue is not resolved.
Regards,[redacted]
We could go back and forth on this issue infinitely. The fact remains that one front brake rotor, pads and caliper and one rear rotor, pad and caliper were installed. The front caliper was damaged when the customer installed it. The customer continues to refer to him calling us the day the items shipped to confirm it would fit. It is CLEARLY stated on the listing that the Z06 wheels are required so we are unclear as to why the customer would have even attempted to install the product if he knew for a fact that he did not have the required wheels. When he called he did not specify what style wheel he had and simply stated that he looked at the listing and realized it says it is for a Z06 . He then stated that he has the 19" front and 20" rear wheels which led our customer service person to believe he was referring to the wheels referenced in the product listing. The product , Brembo, is not an item that we carry so there is no way for us to know if they carry a caliper that will work with the rotors he received or with his current wheels. The customer can contact customer service for instructions if he would like to return the uninstalled items under the terms we have outlined in our previous response.Thank you,[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.At first I did say I wanted to send the rail covers back, They are correct in that I got the rail covers before the plenum cover and did not say anything until I received the plenum cover.This was because, (and I made them aware) I thought maybe it would look OK with the plenum cover , it did not.but when they insisted it violated their policy of taking back used items I said I would
sell them myself and they could give me a better discount then what they
were offering. Therefore they would not have to violate their policy and we would have both been able to live with the settlement. They wanted me to take the what turned out to be an $80 loss and accept no responsibility. They ONLY offered a 7% discount on the newer rail covers and NEVER offered any money back on the first. An acceptable refund of $40 to split the cost of their mistake would be fine
Regards,
[redacted]
We are not trying to hide anything and have attached every call recording for this customer. As you will see, he was never told that the item had shipped in error because it wasn't. He was told multiple times that as long as the item had not already shipped then the order would be cancelled. As previously stated, we received the email confirmation stating that the item had already shipped therefore the order was not cancelled. In the first call you will see that he initially called to check the status of his order and was told that it looked like it should have already shipped and she would try to get tracking for him and send it to him. The customer called back hours later to see if there was tracking and that is when he requested to cancel if there was no tracking information. He called back 8 mins later because he thought he had been disconnected. The customer called again at 11:52 am on 7/31 and again at 12:25 on 7/31. You will also hear that the customer threatened to file a dispute with AMEX several times and he was informed that it was not necessary. As previously stated, the customer has since filed a credit card dispute with AMEX and all resolutions will need to be processed through the dispute. Since the customer has not returned the merchandise to us the claim is being considered fraudulent. If the merchandise is not returned to us within 7 business days, in NEW/UNUSED condition, the claim will be sent to our contracted collections agency to recoup the funds as the customer was informed of one of the calls. We regret that it came to this and had the customer been willing to work WITH us instead of against us I am sure that we could have come to an agreement. From the moment he requested to return the item the customer was unwilling to follow the process and it really was as simple as filling out a request to return merchandise and nowhere on the form does it ask if you agree to the terms and conditions! The customer stated that AMEX told him not to fill the form out however you will hear in one of the calls that he states he does not want to fill it out. We hope that this will serve as the final response for this complaint with and Revdex.com will see that we were not being unreasonable or unfair and that the customer ordered an item online and received the item that he ordered because we were unable to cancel the order due to it having already been shipped, no error had occured. Thank you,[redacted]Operation Manager
[redacted]We have been working with our supplier to fix the miscommunication on your order as quickly as possibly. We we should have tracking any day for you. Please make sure to return the other items to us to avoid charges during the exchange. We are sending it out ahead for you which we don't normally do in an exchange process. Thanks
A store credit has been issued in the amount of $10.49 for the shipping that was withheld in error. Please use gift card code GC0417995 to redeem the store credit. Please close this dispute as resolved. Thank you,[redacted]Operations Manager
This customer ordered a Custom Painted Perforated Exhaust Enhancer plate for he Base System exhaust (standard exhaust) and that is what was sent to him. The customer did not contact us until after he had cut the item and damaged it because he tried to force install on his car. Had we been contacted...
prior to that we could have worked with him to get him the part that he needed because apparently he has an upgraded exhaust and not the base system. The order was placed on 6/15 and shipped out on 6/24 however we did not hear anything from the customer in regards to this issue until 6/30 and he had already cut the piece in half. This is simply an issue of the customer ordering incorrectly for his exhaust type. We put the customer in contact with the manufacturer and they were not willing to accept the product back either. When the customer contacted the manufacturer he informed them that he has an NPP exhaust which is not what he placed the order for. He stated our sales person is the one that ordered it incorrectly for him when in fact he had placed the items in his cart and then called us to see if we had any promos going to receive a discount on the order and our salesman the order for him but made no changes to the item that the customer had already selected. We regret that the customer ordered an incorrect item for his car and as previously stated, had he contacted us prior to cutting the part in half, we could have worked with him to help him get what he needed. We simply cannot take back an item that has been cut in half due to the customers error on ordering. Please see the email we received from the manufacturer after the customer called. "[redacted] just called really upset. He received the wrong filler panel. He was sent one for a stock exhaust when he should have got one for an NPP exhaust.You guys ordered a 052011 from us which is for standard exhaust and we sent that out. He needed a 052017. We wont be issuing a replacement on our end.Thank you,[redacted] Please see attached photo for a copy of what the customer ordered as proof that we ordered what he requested.Thank you,[redacted]
Your comments don't help us resolve your concerns. Please provide tracking for the parcel you have returned to us so we can attempt to locate it
We have been in communication with the customer whom has agreed to a $40 store credit for the missing embroidery. The customer is contacting Revdex.com to withdraw the complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer has disputed the charge and has kept the product. We have advised her that keeping the product is theft and we will need to proceed with collections action against her. If the product does not meet her needs, she is more than welcome to return it, however disputing the charge and refusing...
to return the product at her expense since the part is not defective is purely unethical.
Complaint: [redacted]
I am rejecting this response because: I understand that your customer service are not Tech. But customer service request for proof that the rim was bent. I provided them with the information that proved the rim is bent from a certified tire shop. If you are having problems with your supplier. I should not be the one that get punish for it. This whole process have been unorganized and costly.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: if you actually zoom in and look at the picture there is no way in the world that would happen from shipping, theres jb weld on the "lip" and its all scraped from being on the ground, You may believ you dont sell used parts but someone pulled a fast one, we can go back and forth about this all year im asking you pay for the shipping I had to pay? put together to send your product back
Regards,
[redacted]
The customer ordered an item from Corvette Mods and sent a request to exchange the item. We requested the exchange and provided the customer with return instructions and she sent the jacket back. The customer contacted us 3 weeks later to let us know that she had not received her replacement at which time we requested an update. We were then informed by the manufacturer that the item was on a back order and had an ETA of approximately 3 weeks. We informed the customer of the back order and she replied stating she wanted to be refunded. We informed the manufacturer that the replacement order was to be cancelled and once it was confirmed cancelled, the order was sent to accounting to process the refund. The refund was issued on 3/22/2016 in the amount of $64.10. If the customer was previously refunded by her bank/credit card for filing a dispute then more than likely that is why she is not seeing it as a refund from Corvette Mods. We hope that this clears up any confusions or concerns. Please see the attachement for a copy of the refund transaction. We sincerely apologize for any inconvenience the customer has experienced as a result of this transaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I could not recoup all the money and advertising was misleading. As I stated I found a more reputable company to deal with. I asked for more than 20 dollars on the discount and did not want to send back the plenum cover or the rail cover. They were unwilling to come to an agreeable settlement . 20 was not an acceptable offer when I was on the hook to lose more than 80 dollars.
Regards,
[redacted]
You have committed theft. You knowingly disputed the entire amount of your order when you have received a large portion of the merchandise. We have recorded calls where we told you that you owed our firm money and you told us you didn't care, send me to collections. So, we did. Now that we acted on...
our promise, you are making up stories about how you've been mistreated when you were the one that fraudulently charged-back merchandise that you received. Pay us the amount you owe plus the fees incurred to collect which is 20% of the amount in collections and we will withdraw your account from collections. If you choose to dispute this through the incorrect medium such as this forum of the Revdex.com, your account debt remains valid. You can call customer service at any time to make payment. If you dispute the payment you remake, that sets this all back to collections again. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
This company keeps focusing on the alleged damage to the item. They could very well have damaged the item or taken pictures of another one. I know that all I did was open it, measure it and determine that it didn't fit. The most salient point is that had their advertisement been accurate instead of falsely stating that it fit all C6's except the Z06 and Z51. I would not have ordered it for my Grand Sport and they wouldn't have a "damaged" item. It was only after several emails and my request for documentation of it fitting, did they admit it did not fit the Grand Sport. They continue to deny any responsibility. I believe you should be able to believe their description and have an expectation that they are correct. Anyway you look it, at best it's false advertisement and at worst a fraudulent attempt to extract money. I have also asked them to provide me information wrt them returning it to me and also a contact in their legal department for my attorney to contact. They have not responded to either request. Much as they have refused to try and reach an agreement.
Our sales reps are only able to refer a customer to a specific part based off the information the customer gives. We are unable to see the actual exhaust and the reps ask questions to help determine what part is needed. The customer did not tell the sales rep that he had an NPP exhaust and instead stated said it a non upgraded standard exhaust. The item was already in the customers shopping cart when he called us and all the rep did was verify that it was the item he wanted and needed then completed the order. The part that was sent to him is the part that he ordered and was not sent in error nor was he guided to that part incorrectly. The customer should have known upon attempted installation if the item was incorrect before he forced it onto his car. We have customers call us all the time because they realized they ordered for the wrong exhaust and up until now no one has ever had to cut one off because they got it wedged. We regret that the customer feels that we are being unreasonable in our response however we cannot honor his requests because the item has been completely destroyed. He states that the lower piece is still intact but that does no good without the other piece. It is unfortunate that the customer forced the part onto his car and had to destroy it to get it off, had he called us before doing that then we absolutely would have worked with him to get the issue corrected. We simply are unable to refund, exchange or give store credit for an item that cannot be resold and is of no value due to the customer cutting it. We are willing to offer the customer a discounted price if he would like to order a replacement for the correct exhaust and he can call our sales department to have that discount applied. Thank you,[redacted]