Costco

Complaint: [redacted]
I am rejecting this response because I am absolutely sure this damage was done during tire installation.
Sincerely,
[redacted]

A full refund in the amount of $44.98 and a member satisfaction credit in the amount of $50.00 was issued to the Visa credit card ending with the last four digits of XXXX on May 16th, 2017.

Business has been in contact with the member. Business has offered the member trouble shooting, refund and/or an exchange options. Business advised the member we can discuss compensation once resolved. Business awaits members decision on options provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They called and confirmed that the information I had found was correct and that the individual store made a mistake in not providing the service.
Sincerely,
[redacted]

Costco's corporate buying office has contacted our member, [redacted], via email and we have resolved this issue to their satisfaction.

Complaint: [redacted]I am rejecting this response because:  Costco should not encourage or support returns and then label a customer as a returner.
Costco has an agreement with all vendors to receive a full refund on all items they return to them; so, they will never lose any monies.
Do the vendors then turn around and put a comment in their file?  The comment in my file should be removed. Sincerely,[redacted]

Costco Wholesale is actively looking into this case.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are committed to assisting Mr [redacted] complete his transaction and have extended him numerous opportunities to do so.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We sincerely apologize for the issue in the refund tender type on order #[redacted]...

for item #[redacted] - Cartier SS Tank Francaise Men's Watch. We have been working with both Mr. [redacted]'s bank (CITI) and our payment processor (Chase Paymentech) to locate and reverse this refund. This process can take some time to complete. As to not inconvenience Mr. [redacted] further, we will be issuing a him a check for the full refund amount of $3,881.26. The check will be mailed this afternoon, April 4th, 2016.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  
Thanks, Tim M[redacted] Operations Manager | Costco.com / Costco.ca |
[redacted] [redacted]

Spoke to [redacted] and they have since cancelled the credit card that was used for this scam.  Asked if he still had the original email but unfortunately it was deleted. Having a cash card in the amount of $55.00 sent to [redacted] which covers all the charges due to this issue.  Member...

understands that it is not Costco that sent this to him and I advised him that our promotions come in the mail or on our website and nowhere else.[redacted] is happy with this and just wanted to let us know the issue.

Costco respectfully disagrees with Ms. [redacted] about the allegations in her complaint, including that any party owes her money. We have been working, and will continue to work, with Ms. [redacted] in good faith to answer her questions, despite a fundamental lack of understanding between the parties.

This product was under a nationwide recall. Costco's responsibility was to notify our members and assist them with filing a claim with the insurance company for the manufacturer.  At this point, Mr. [redacted] must provide evidence and prove his claim to the manufacturer's insurance carrier,...

Nationwide Insurance.

We are currently working with the member and the carrier to resolve the issue and have the washing machine delivered.
Thanks.

Complaint: [redacted]I am rejecting this response because: I do not want to cancel my membership now.  I will keep my membership for the time being.  Sincerely,[redacted]

TO: Revdex.com Customer Service Department FROM: Westminster Costco #440 RE: Member Complaint/[redacted] Dear Customer Service Department, We received a complaint through your department today, involving a member named [redacted]. The member stated that we did not take a check...

from him for their purchase, and that they left without their merchandise.  They also stated that we refused the check because she was not named on the checking account.   [redacted] is not an active member on the membership.  Costco policy states that checks should be pre-printed with name and address, and the name on the check must match membership card.  Although a manager was called over,  we should have been able to make reasonable accommodations for this member. We are currently reaching out to the member to rectify the situation, and repair the relationship to the satisfaction of the member. We appreciate the communication and the opportunity to continue providing the best member service in our industry.  Thank You,Ernie J[redacted] General Manager Westminster Costco  #440

Complaint: [redacted]
I am rejecting this response because: I don't know where to go and find "tony" to get my refund, there was no...

contact info (location, phone number, or even a full name) from the business response, please provide specific details, or if you can just mail me a $55 cash card.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Tire installation shall include the alignment also. I was not at all informed that there will be additional work outside costco.I have wasted my time and spent more than toyota dealer's quote.The managers declined to inform the customers in advance that alignment service is not available.The company and its staff misleading the customers with Life time warranty of tires. Sincerely,[redacted]

We did not go to the Wilsonville location, we went to the Salem, Oregon location.  They denied us using the restroom and buying food from food court 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

We are following up on the below Revdex.com case. The back and forth is unacceptable and this is not the type of service we strive to provide our members. We have been in constant contact with the member, I will personally reach out to ensure we are fully addressing his concerns.