Costco

"The member has been taken care of and is satisfied with the resoloution.  [redacted]"
 
Colleen L[redacted]
Facilities Supervisor
[redacted]
[redacted]

Costco's corporate buying office has contacted our member, [redacted], via email and we have resolved this issue to their satisfaction.

Spoke to [redacted] and they have since cancelled the credit card that was used for this scam.  Asked if he still had the original email but unfortunately it was deleted. Having a cash card in the amount of $55.00 sent to [redacted] which covers all the charges due to this issue.  Member...

understands that it is not Costco that sent this to him and I advised him that our promotions come in the mail or on our website and nowhere else.[redacted] is happy with this and just wanted to let us know the issue.

Revdex.com:Although Costco has send the cash card, I find their response to lack an appreciation of what good customer service looks like. They sure could take...

lessons from zappos. Unfortunately as a result of how this complaint was handled I will most likely be ending my association with them. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.
Sincerely,
[redacted]

Costco Wholesale is actively looking into this case.

Complaint: [redacted]I am rejecting this response because:  Costco should not encourage or support returns and then label a customer as a returner.
Costco has an agreement with all vendors to receive a full refund on all items they return to them; so, they will never lose any monies.
Do the vendors then turn around and put a comment in their file?  The comment in my file should be removed. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because I am absolutely sure this damage was done during tire installation.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Costco is offering me less money than the amount disputed.
The amount I am disputing is the price of each phone as shown on my T-Mobile bill.
Considering all of the trouble I went through, I believe I should receive more for the interest I paid on my credit card for the months that would have been paid for.
Customers should never be subject to getting swindled at Costco as I did. Costco should not be represented that way.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you to Costco and thank you to Revdex.com. 
Sincerely,
[redacted]

A full refund in the amount of $44.98 and a member satisfaction credit in the amount of $50.00 was issued to the Visa credit card ending with the last four digits of XXXX on May 16th, 2017.

Costco respectfully disagrees with Ms. [redacted] about the allegations in her complaint, including that any party owes her money. We have been working, and will continue to work, with Ms. [redacted] in good faith to answer her questions, despite a fundamental lack of understanding between the parties.

We are pleased to offer what we believe is one of the best return policies in the industry. If you are not completely satisfied with your Costco purchase, simply return the product to any Costco warehouse. Please include the product packaging if you have it, although we do not require it for a...

return to be processed. We also prefer that you provide your original receipt, but if it is not available, we will do our best to process your return without it. To keep our costs low, we must insist that the following be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras (including drones), camcorders, touchscreen tablets, MP3 players, and cell phones.

This product was under a nationwide recall. Costco's responsibility was to notify our members and assist them with filing a claim with the insurance company for the manufacturer.  At this point, Mr. [redacted] must provide evidence and prove his claim to the manufacturer's insurance carrier,...

Nationwide Insurance.

Complaint: [redacted]I am rejecting this response because: I do not want to cancel my membership now.  I will keep my membership for the time being.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because, it is not clear why my membership was revoked, after I filed a complaint about being called names, and telling a assistant general manager not to apologize to me for rude behavior. I am asking for the reason.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: although Costco has been in contact with me, a resolution has not been reached. Costco had indicated that they would put pressure on the supplier to rectify the...

problem, however the supplier has yet to make contact with me after seven days of waiting.Sincerely,[redacted]

We did not go to the Wilsonville location, we went to the Salem, Oregon location.  They denied us using the restroom and buying food from food court 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Tire installation shall include the alignment also. I was not at all informed that there will be additional work outside costco.I have wasted my time and spent more than toyota dealer's quote.The managers declined to inform the customers in advance that alignment service is not available.The company and its staff misleading the customers with Life time warranty of tires. Sincerely,[redacted]

Dear Mr. [redacted],
Thank you for your email.
We have researched your complaint and would like to advise that Royal Caribbean’s offer of a 25 percent refund along with a 75 percent future cruise credit is their final offer.
All of our research shows us that this was the amount that had been...

offered to you throughout all our conversations.
We believe this to be a fair and reasonable offer.
Thank you.

We are currently working with the member and the carrier to resolve the issue and have the washing machine delivered.
Thanks.