Costco

Complaint: [redacted]I am rejecting this response because:
Costco claims that they have not been able to get in contact with me. That is not the case, as I did receive an email from Kevin M[redacted] who is a General Manager at Costco. The conversation goes as follows:
 
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    [redacted],    I have just been notified of an incident that you had with an employee at my building.  I wanted to speak with you about this in order to make our buisiness better.  Please contact me at your earliest convenience to discuss.      Sincerely,    --     Kevin M[redacted]    General Manager    #634 LouisvilleOn Tue, Jul 26, 2016 at 2:37 PM, [redacted] <[redacted]_[redacted]@yahoo.com> wrote:    Hello Mr. M[redacted]    Yes, I did have an incident at the Costco on Westport Road in Kentucky and to be honest, what happened to me still has me angry and embarrassed even though it happened several months ago. I have worked in retail myself for well over fifteen years and I would *never* do to a customer what your employee did to me. Any thoughts I had about getting a membership there disappeared very quickly with what that worker did to me.    I did some reading up on Costco after the fact and have discovered that there is a bag check policy in place for members, which apparently I was subject to as well as my entering the store with my mother (who held the membership) and my nephew, despite the fact that *I* am not a member. Imagine if you can what I felt when I moved my eyes from where my nephew was to the cart, to see the bagger unzip *my* purse and begin digging through it without so much as a single word to me. When I asked him what he thought he was doing, he replied back that he was 'just making sure'.    My question is, making sure of what? The obvious response is that he was making sure I hadn't stolen something- which I would *never* do. However, my purse was not the only purse that had been left in a cart, my mother's purse was in there, along with my nephew's backpack. There were also purses in the carts of shoppers around us. For whatever reason, your employee singled *me* out. I brought the incident to the attention of both the service desk, the manager, and the supervisor who was on duty that day, following up with a phone call the next day, where I was assured that such a thing was not supposed to happen. However, despite talking to four people about this, I received no apology from anyone and I was going to go in there one more time a few weeks later, only to see the employee in question was still employed there as a bagger. I immediately told my mother I was not going in there and left.    Lower prices or not, great deals or not, I will not shop in a store that allows its customers to be treated like that.    Sincerely,    [redacted]Subject: Re: Member Complaint Revdex.com[redacted],I was not aware of the incident.  Costco prides ourselves in our efforts to exceed our members expectations and we definitely have failed in this instance.  The incident that you have presented is not Costco Culture.  Myself as well as my leadership spend our time teaching and developing our people to be helpfull and courteous.  I appologize if this was not the case.  Do you remember who this individual was that you had the encounter with?  SincerelyKevin M[redacted]GM Louisville CostcoDear Mr. M[redacted]Unfortunately, I do not remember the name of the male employee in question that this occurred with since it was quite some time ago. I did bring it to the attention of the service desk employee, who requested a manager to come up front (a female). When I repeated what had just happened to her, she called over the supervisor (who was male) and told him the situation. The fact that what happened was not reported higher up the management team is quite disturbing to me, especially since the male employee also looked at and read the labels of my prescription bottles (containing information that is covered by HIPAA privacy laws). I don't know what that possibly had to do with 'just checking' my purse, to be honest. The whole thing is actually a legal conundrum, considering HIPAA laws versus the stated bag checking policy for members that is printed on a sign and hanging inside of Costco. It's a technicality, but acceptance of the policy is apparently shown/given when entering the building, something neither I nor my mother were aware of at the time. I would sincerely hope that such a thing would not happen to a customer who did nothing and said nothing to gain suspicion, especially considering that I had frequented that store several times with my mother, to assist her with her heavy shopping items as she is unable to lift them herself.I highly suggest that the bag checking policy be addressed specifically in employee training for the front end, especially since the feeble excuse I was given was that the bagger was a new hire and didn't know any better. I have never had something like that happen to me before, a complete invasion of my privacy. Even worse was the fact that it was done in front of all the other customers, as if I were a criminal. I've worked retail as long as I've legally been able to hold a job, I would *never* steal anything and the insinuation that I would is downright insulting, not to mention how embarrassing the whole thing was. He certainly was not a police officer or a loss prevention officer (or security). At least they would have been much more discreet about it, not opening a purse, digging through it, and lifting items up out of it where everyone could see it.I appreciate your apology, though I still do not believe that I will ever get a membership at any Costco. I will never forget what he did to me, to be honest, and I certainly will never forgive it.Sincerely,[redacted]---------------------------------------------------------...⇄ />  
As of that last email I sent, I have not received any reply back. I want to make it clear that I brought up the legal issue of what the employee did in regards to the HIPAA violation (where he took out my prescription bottles and looked at the labels) not because I plan to sue Costco, but to make the manager aware of just how serious what that employee did was. I'm not out for money over what happened, but I am serious that I won't forgive or forget what happened. If you look at the date as to when Costco posted that they were unable to contact me, you can clearly see that the date of the emails is prior to the posting that they were attempting to reach out to me but were unable to do so.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We apologize for the inconveniences that you experienced at our Folsom warehouse. The Regional Tire Center Manager for this location will reach out to you in an effort to resolve this situation. Thank you for being a loyal Costco member.

I would like to change my position and consider this matter resolved. Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because: Although I received a telephone call to resolve the issue after much time and phone calls and a login into to the laptop by Costco employees - 2x, they are still waiting "for a...

supervisor to review" and the issue has not yet been resolved.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
The Costco representatives are not supporting any path of reason.  I am trying to speak to a department manager and they refuse to accommodate.  Sincerely,[redacted]

Revdex.com:I'm still waiting to receive the letter from Costco. As discussed on the phone with Jack, at Costco, The content of the letter needs to explicitly mention the issues caused by the lifetime solutions and the fact that they by any means have not met any standards that a supplier needs to meet to fulfill the warranty. (the identical replacement tools have never been received!)
If an honest letter that includes the 'obvious inefficiency' of the lifestyle solutions is provided by Costco, we may consider the issue resolved.
 
 
Sincerely, [redacted]

Sorry for your experience however this issue is with the liquidation company you purchased from, not Costco.

Costco stands by its prior statement and has nothing to add.

Complaint: [redacted]I am rejecting this response because:
 
Costco mentioned that they will research and get back by Nov 28th.  It's end of day Nov 29th, but there hasn't been any update or contact from Costco.
Sincerely,[redacted]

Hello, 
We have checked with the wireless carrier and [redacted] has confirmed the IMEI in question is still active and in use on her account.
Order [redacted] – returned back on 5/10 – UPS Tracking [redacted] – weight 2.0
Order [redacted] – received back on 6/13 – UPS Tracking  [redacted]  - weight 2.0
Order [redacted] – received back 11/3 – UPS Tracking [redacted] – weight 2.0
Order [redacted] – tracking number provided by member is the one that order [redacted] came back in.  
Ms. [redacted] was not provided with a return label for this order.  Ms. [redacted] was adamant she could not be without a device.
 
WA has not received the device back. [redacted] has confirmed that the IMEI is still active on her account.
Ms. [redacted] has been notified of this and said she will be contacting [redacted].

"Costco reached a resolution with this member on August 13, 2015.
Costco agreed to refund member."
 
Colleen L[redacted]
Facilities Supervisor

Costco spoke with the member and answered all of her questions and concerns.  In the end she wished to remain a Costco member and not cancel her membership.  She was offered the option to cancel anytime during the year if she is unhappy with her membership for any reason.

Dear , the complaint against Costco has been resolved. Thank you so much. Please close out.  Thank you. [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. As a courtesy to us, I felt that something should have been done by us as a long time Costco member and a simply "I'm sorry" you went thru all that will not suffice. It's ok for Costco or the manufacturer to disrupt hard working people with no regards to how much frustrations, delays and not to mention time they have wasted on our part going back and forth. 
 
Truly disappointed in the outcome but I guess going forward I'll need to do more homework.
 
Sincerely, [redacted]

Thank you for your recent inquiry on behalf of [redacted]/[redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We sincerely apologize for the delay in having a complete...

bedroom set delivered to the [redacted]'s, specifically the issues in receiving the king bed.  The replacement bed is currently in transit with Ceva on tracking #[redacted]. It is scheduled to be received by the delivery agent this Friday, March 5th.  Brittany G[redacted], a supervisor on our Furniture Resolution Team, is closely monitoring this shipment to ensure everything goes smoothly. Once the delivery is complete, she will be working with the [redacted]'s regarding compensation for all the issues that have occurred. 
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  
Thanks, Tim M[redacted] Operations Manager | Costco.com / Costco.ca |425.313.6652

Complaint: [redacted]
I am rejecting this response because:no new information was provided regarding the location and...

return of the media. Specifically, no update to the last reported status of "not found" was provided. Financial terms were restated but no offer was made and, as a result, no resolution was reached.
Sincerely,
[redacted]

I like to inform you that Costcs has contact me and will pay in full all out of pocket expenses.  t Hank you for all your help BB really came through for me

Complaint: [redacted]I am rejecting this response because: They failed to deliver the product that they advertised. I did receive the credit and I appreciate however I also spent 4 hours of my time working on this PC purchase. My last conversation with Costco Concierge was they were working with Dell to try and build and provide the PC as advertised. That was 3/16/16 and they said I would here back in few day's. I'm waiting for that response.Sincerely,[redacted]

Thank you for bringing this to our attention. We spoke directly with the member and they confirmed that the issue has been resolved and they will retract the Revdex.com complaint. Please don't hesitate to reach out directly if further assistance is required.