Costco

We are actively working on this complaint.

Costco apologizes for the frustration that this has caused you.Costco does not perform alignment services there for the price of that service would not have been included in a price quote orr factored into our tire pricing.Retailers that offer this service will include the price of the service in...

their price quote or factor it into their tire pricing.Costco does advise our Members to have their alignment checked if the tires being serviced or replaced show wear consistent with an alignment issue.Our polices are not misleading nor does any of our signage insinuate that we do or include alignment services.Again we appoligize if you somehow got the impression that this was an include or offered service.

Complaint: [redacted]I am rejecting this response because, it is not clear why my membership was revoked, after I filed a complaint about being called names, and telling a assistant general manager not to apologize to me for rude behavior. I am asking for the reason.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: There is no reason that all 4 lug nuts should have been loose after 5,000 miles. The tires were not secured initially. I rarely drive over 45 mph because I live on an island where this is the maximum speed. I spoke with several mechanics and customers of Costco and the conclusion was the lug nuts were not properly secured in the first place when the tires were purchased. Since then the car has been repaired. The tires and wheel rims have been secured properly with a competent certified mechanic. The technicians that put the tires on at Costco need to accept their incompetency in providing a service that is trusted to their service rendered. It is unfortunate that in this situation you chose to reply in such a manner. Costco's "customer satisfaction" no longer has any validity. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Costco handled the complaint quickly, professionally, and satisfactorily.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: although Costco has been in contact with me, a resolution has not been reached. Costco had indicated that they would put pressure on the supplier to rectify the...

problem, however the supplier has yet to make contact with me after seven days of waiting.Sincerely,[redacted]

Dear Mr. [redacted],
Thank you for your email.
We have researched your complaint and would like to advise that Royal Caribbean’s offer of a 25 percent refund along with a 75 percent future cruise credit is their final offer.
All of our research shows us that this was the amount that had been...

offered to you throughout all our conversations.
We believe this to be a fair and reasonable offer.
Thank you.

Costco Wholesale has thoroughly investigated the complaint made by [redacted] and has addressed it appropriately.

Complaint: [redacted]I am rejecting this response because:
There was poor communication from sales representatives. I spent days on the phone and was not able to resolve anything because none of the representatives could locate my order albeit I had a order confirmation by email from Costco after I placed the order.
 
Costco is charging me tax because there are "development plans" of a Costco in Oklahoma. However there are no physical presence of a warehouse. I was not charged tax on my previous order and should not have been charged tax on this order. I get different conflicting reasons why I am being charged tax
 
Sincerely,[redacted]

Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. We are sorry for your experience with HP, however, we have not seen any emerging...

issues with this particular model of HP computers.  We do offer a wide variety of computers in our warehouses as well as online.  We have the most generous return policy in the industry and all computers come with a 2 year warranty, however physical damage is always an exclusion.  We do however offer Square Trade warranty for computers that does cover this type of damage at a very affordable price, these policies can be purchased up to 30 days from the purchase of the computer. I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.
Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We are sorry for your experience with HP, however, we have not seen any emerging issues with this particular model of HP computers.  We do offer a wide variety of computers in our warehouses as well as online.  We have the most generous return policy in the industry and all computers come with a 2 year warranty, however physical damage is always an exclusion.  We do however offer Square Trade warranty for computers that does cover this type of damage at a very affordable price, these policies can be purchased up to 30 days from the purchase of the computer.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

Dear [redacted],
 
This email is regarding the Revdex.com complaint filed with Costco/Wireless Advocates.  I would first like to apologize for the inconvenience and frustration resulting from your purchase with Wireless Advocates.
 
Thank you for taking the time to speak with me...

today 6/20/2016 regarding your price plan dispute at the Huntington Beach Wireless Kiosk. I am sorry to hear that you have been working with the District Manager of that kiosk and your complaint has not been resolved. Per our discussion today I have called and conducted an interview with the District Manager “John  D**” who explained that you were incorrectly quoted on the cost of your price plan, he has worked with Verizon Wireless directly to get your plan changed so the amount you are paying is similar to the cost before the upgrade.
 
After further review we determined there was still a $13.00 dispute based on what the sales rep advised you, I have approved to send you a check for $312.00 to cover the $13.00 per month bill increase x 24months. You have accepted this offer and understand that the check will be mailed this Thursday 6/23/2016.
 
Again on behalf of Wireless Advocates I would like to sincerely apologize for the delayed resolution on this matter, we will be sure to review internally.
 
Thank you,Charon K[redacted]

Costco has settled this claim directly with the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Costco is actively seeking a resolution for this case. We will follow up.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the BetterBusinessBureau’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We sincerely apologize for the delay in processing Mr. [redacted]'s order. The...

order has now been cancelled. The $282.41 will not be charged to Mr. [redacted]'s MasterCard. We are following up with our vendor and carrier to address this delay, as well as our contact center to address the response Mr. [redacted] received.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I called my bank twice the Thursday we used our debit card at Costco. They made it very clear they as the Bank in now way has anything to do with the "Pending" of funds.
I called Costco also that very Thursday, and also filed this complaint here with the Revdex.com, TWO days LATER the $100.00 charge was gone and in it's place the actual amount spent. However, ALL correct amounts spent that same day on food, RX etc, at Costco...were all now pended for the following Monday 11-07-2016.
My original complaint was in the "large OVER charge" (100.00 held for $18.00 actually spent for gas) for, as your administration staff called "safety reasons." The 24-48 hour hold could be VERY costly to a shopper unaware their bank account balance was NOT as it should be. If you can't understand the seriousness in damages that could be done, think of an very ill person needing medicine, and debit card being rejected because the money in their bank belonging to them is tied up in a "Pend."
I do not believe holding a customers bank account hostage in such a manner is a FAIR or JUST way to conduct business.

The local manager for the Costco in question addressed this matter properly. The business feels there is no further action needed.

Costco had senior leadership at [redacted] review his quote & declination of coverge.We had them reach out to the member via email & phone to go over the quote and provide him coverage options whether through their program or through the in house partner agency.

...


Complaint: [redacted]
I am rejecting this response because: I received a call from Tom on Thursday to bring my car in on Saturday. So, per our appointment I brought my vehicle in to show the damage. In the beginning of our conversation he seemed to see the damage right away as he started making recommendations on how he doesn’t understand why the body shop I took it into wouldn’t just buff out that particular area. After I explained to him the body shop specialists' reasoning behind why the whole bumper would need to be painted as it could possibly lead to the two sides not matching properly he then changed his response to, “I cant see the smudges.” After that, every time I would try to show him the areas, he kept trying to maneuver in an angle that made them not so visible due to how the sun was shining off the bumper constantly trying to say that he doesn't see any damage.
I’m not quite sure what level of damage Costco is expecting from a line of carts rubbing their sides on a bumper, but the smudges placed on the vehicle are adequate to what would be expected. Also, you can even see the fine lines from the stress points when the cart was pressing against the bumper. It's funny how everyone else that I show the bumper to can see the smudges; including the body shop specialist that analyzed the damage, however Tom couldn't. It was very frustrating having to take my car all the way back to Costco just to be spun right back into the same circle. All he did for me was recommend that I get back in touch with the claims department, which is the same department that declined my original claim on the simple basis that, “the Costco cart attendant allegedly involved in this incident states that no impact occurred between the carts and your vehicle.”
So, as it seems very clear that Costco feels that it would be amusing to send me through this constant circle. I find that, unfortunately, my only option is to pursue this matter further through other means. 
Also, if it’s not obvious enough already, I will not be doing any further business with Costco.
Sincerely,[redacted]

I am not accepting g because nothing has been completed at this point. I was able to discuss the issue with Costco and Floform, so I  was able to discuss my concerns. I am hoping this can be resolved and the work is completed. The main issue was and is the lack of follow up and time used to resolve this issue. For clarification, we did originally OK using the alternative tile but once we were able to see a picture by text we realized it was not a reasonable alternative. In addition we still have a kitchen with exposed drywall for well over a month, while we work this process. But it looks like I needed to respond to the Revdex.com email so we will see how it plays out in May Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]