Costco

Complaint: [redacted]I am rejecting this response because: There is no reason that all 4 lug nuts should have been loose after 5,000 miles. The tires were not secured initially. I rarely drive over 45 mph because I live on an island where this is the maximum speed. I spoke with several mechanics and customers of Costco and the conclusion was the lug nuts were not properly secured in the first place when the tires were purchased. Since then the car has been repaired. The tires and wheel rims have been secured properly with a competent certified mechanic. The technicians that put the tires on at Costco need to accept their incompetency in providing a service that is trusted to their service rendered. It is unfortunate that in this situation you chose to reply in such a manner. Costco's "customer satisfaction" no longer has any validity. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't know where to go and find "tony" to get my refund, there was no...

contact info (location, phone number, or even a full name) from the business response, please provide specific details, or if you can just mail me a $55 cash card.
Sincerely,
[redacted]

TO: Revdex.com Customer Service Department FROM: Westminster Costco #440 RE: Member Complaint/[redacted] Dear Customer Service Department, We received a complaint through your department today, involving a member named [redacted]. The member stated that we did not take a check...

from him for their purchase, and that they left without their merchandise.  They also stated that we refused the check because she was not named on the checking account.   [redacted] is not an active member on the membership.  Costco policy states that checks should be pre-printed with name and address, and the name on the check must match membership card.  Although a manager was called over,  we should have been able to make reasonable accommodations for this member. We are currently reaching out to the member to rectify the situation, and repair the relationship to the satisfaction of the member. We appreciate the communication and the opportunity to continue providing the best member service in our industry.  Thank You,Ernie J[redacted] General Manager Westminster Costco  #440

Costco has settled this claim directly with the consumer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Costco handled the complaint quickly, professionally, and satisfactorily.Sincerely, [redacted]

We are following up on the below Revdex.com case. The back and forth is unacceptable and this is not the type of service we strive to provide our members. We have been in constant contact with the member, I will personally reach out to ensure we are fully addressing his concerns.

Costco Wholesale has thoroughly investigated the complaint made by [redacted] and has addressed it appropriately.

Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. We are sorry for your experience with HP, however, we have not seen any emerging...

issues with this particular model of HP computers.  We do offer a wide variety of computers in our warehouses as well as online.  We have the most generous return policy in the industry and all computers come with a 2 year warranty, however physical damage is always an exclusion.  We do however offer Square Trade warranty for computers that does cover this type of damage at a very affordable price, these policies can be purchased up to 30 days from the purchase of the computer. I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.
Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We are sorry for your experience with HP, however, we have not seen any emerging issues with this particular model of HP computers.  We do offer a wide variety of computers in our warehouses as well as online.  We have the most generous return policy in the industry and all computers come with a 2 year warranty, however physical damage is always an exclusion.  We do however offer Square Trade warranty for computers that does cover this type of damage at a very affordable price, these policies can be purchased up to 30 days from the purchase of the computer.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

Complaint: [redacted]I am rejecting this response because:
There was poor communication from sales representatives. I spent days on the phone and was not able to resolve anything because none of the representatives could locate my order albeit I had a order confirmation by email from Costco after I placed the order.
 
Costco is charging me tax because there are "development plans" of a Costco in Oklahoma. However there are no physical presence of a warehouse. I was not charged tax on my previous order and should not have been charged tax on this order. I get different conflicting reasons why I am being charged tax
 
Sincerely,[redacted]

Costco apologizes for the frustration that this has caused you.Costco does not perform alignment services there for the price of that service would not have been included in a price quote orr factored into our tire pricing.Retailers that offer this service will include the price of the service in...

their price quote or factor it into their tire pricing.Costco does advise our Members to have their alignment checked if the tires being serviced or replaced show wear consistent with an alignment issue.Our polices are not misleading nor does any of our signage insinuate that we do or include alignment services.Again we appoligize if you somehow got the impression that this was an include or offered service.

We are actively working on this complaint.

Dear [redacted],
 
This email is regarding the Revdex.com complaint filed with Costco/Wireless Advocates.  I would first like to apologize for the inconvenience and frustration resulting from your purchase with Wireless Advocates.
 
Thank you for taking the time to speak with me...

today 6/20/2016 regarding your price plan dispute at the Huntington Beach Wireless Kiosk. I am sorry to hear that you have been working with the District Manager of that kiosk and your complaint has not been resolved. Per our discussion today I have called and conducted an interview with the District Manager “John  D**” who explained that you were incorrectly quoted on the cost of your price plan, he has worked with Verizon Wireless directly to get your plan changed so the amount you are paying is similar to the cost before the upgrade.
 
After further review we determined there was still a $13.00 dispute based on what the sales rep advised you, I have approved to send you a check for $312.00 to cover the $13.00 per month bill increase x 24months. You have accepted this offer and understand that the check will be mailed this Thursday 6/23/2016.
 
Again on behalf of Wireless Advocates I would like to sincerely apologize for the delayed resolution on this matter, we will be sure to review internally.
 
Thank you,Charon K[redacted]

The local manager for the Costco in question addressed this matter properly. The business feels there is no further action needed.

Complaint: [redacted]I am rejecting this response because:
Should be resolved by now.Sincerely,[redacted]

Those members that occasionally express that they'd rather not divulge their SSN in warehouse are provided the toll free number to call from their home.  The DTV call center fields these types of calls routinely and it is not standard to refer members back to the store.   We don't have any knowledge of this being done previously.  As in our previous response, it was in error and we believe it to be an isolated situation. 
 Those members that occasionally express that they'd rather not divulge their SSN in warehouse are provided the toll free number to call from their home.  The DTV call center fields these types of calls routinely and it is not standard to refer members back to the store.   We don't have any knowledge of this being done previously.  As in our previous response, it was in error and we believe it to be an isolated situation.

A Citi specialist made contact with our member and their Costco Anywhere Visa cards by Citi have been processed. They were advised that there was a 3-day delay on delivery. We appreciate your extreme patience during this time.

...


Complaint: [redacted]
I am rejecting this response because: I received a call from Tom on Thursday to bring my car in on Saturday. So, per our appointment I brought my vehicle in to show the damage. In the beginning of our conversation he seemed to see the damage right away as he started making recommendations on how he doesn’t understand why the body shop I took it into wouldn’t just buff out that particular area. After I explained to him the body shop specialists' reasoning behind why the whole bumper would need to be painted as it could possibly lead to the two sides not matching properly he then changed his response to, “I cant see the smudges.” After that, every time I would try to show him the areas, he kept trying to maneuver in an angle that made them not so visible due to how the sun was shining off the bumper constantly trying to say that he doesn't see any damage.
I’m not quite sure what level of damage Costco is expecting from a line of carts rubbing their sides on a bumper, but the smudges placed on the vehicle are adequate to what would be expected. Also, you can even see the fine lines from the stress points when the cart was pressing against the bumper. It's funny how everyone else that I show the bumper to can see the smudges; including the body shop specialist that analyzed the damage, however Tom couldn't. It was very frustrating having to take my car all the way back to Costco just to be spun right back into the same circle. All he did for me was recommend that I get back in touch with the claims department, which is the same department that declined my original claim on the simple basis that, “the Costco cart attendant allegedly involved in this incident states that no impact occurred between the carts and your vehicle.”
So, as it seems very clear that Costco feels that it would be amusing to send me through this constant circle. I find that, unfortunately, my only option is to pursue this matter further through other means. 
Also, if it’s not obvious enough already, I will not be doing any further business with Costco.
Sincerely,[redacted]

Hello [redacted],Thank you for getting back to me regarding your concerns. On behalf of our customer service department, our vendor and Costco, I would like to apologize for the inconveniences caused to you in regards to you not receiving your order in a timely manner. We pride ourselves on our...

customer service, and truly care about our members. We are constantly examining any issues where the order and resolution did not meet the level of service Costco is known for. Please know that Costco has the highest regard for our members and we strive to ensure our member are satisfied with each and every interaction.We realize that no amount of money will be able to make up for the frustration this situation has caused you. As a token of our appreciation for your patience with this issue, we have issued a cash card in the amount off $50 in addition to a full refund back to your card of purchase. Please feel free to contact me if there is anything further I can assist you with. Thank you for your time,Alexa M[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I appreciate the business's willingness to resolve the matter at hand by replacing the lug covers and reimbursing me for the work that needs to be done to repair the rims.
I am still waiting to hear from them regarding the lug covers and will be having a local body shop look at the damage to the rims. I consider this to be a positive step towards resolution, but I will consider the issue resolved once the damaged items are replaced and reimbursement is provided.Sincerely, [redacted]

Costco had senior leadership at [redacted] review his quote & declination of coverge.We had them reach out to the member via email & phone to go over the quote and provide him coverage options whether through their program or through the in house partner agency.