Costco

We have reached out to our vendor, [redacted]. They provided these comments in reference to the points expressed by the member.  A complimentary scheduled bus is provided daily under the first come, first serve basis and is stated in the info sheet provided to guest upon check-in.  Request for room location or bedding is subject to availability and the member was assigned a room within the category purchased, ocean view room in the Mango Building.  [redacted] is part of [redacted] Resort, a Mexican Company geared to service guest and does not discriminate on any protected class of individual.  The whole of Cancun has been affected by the quantity of seaweed this year and it’s considered an act of god and the resorts Biologist Team is working to find a solution.  [redacted] is not offering any compensation based on the issues brought to their attention.   As a goodwill gesture, Costco Travel is refunding the commission made on the booking and the value of a one-year membership for a total refund of $324.  Any request for further compensation is respectfully declined.

Sorry for your experience however this issue is with the liquidation company you purchased from, not Costco.

"Costco reached a resolution with this member on August 13, 2015.
Costco agreed to refund member."
 
Colleen L[redacted]
Facilities Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. As a courtesy to us, I felt that something should have been done by us as a long time Costco member and a simply "I'm sorry" you went thru all that will not suffice. It's ok for Costco or the manufacturer to disrupt hard working people with no regards to how much frustrations, delays and not to mention time they have wasted on our part going back and forth. 
 
Truly disappointed in the outcome but I guess going forward I'll need to do more homework.
 
Sincerely, [redacted]

We have reached out to this member on Friday 22nd, Monday 25th, Wednesday 27th, and Friday 29th. It has also been noted in the members order that on Thursday 21st the member called in and a supervisor also resent the Mcafee to the...

member. 
Please let us know if we can assist any further.

We made contact with the members husband ([redacted]) on Tuesday10/18/2016 and attempted to resolve the complaint. I stated that she would receive a full refund and that we would make accommodations to pick up the sofa which is an extension of our member service. Picking up members...

merchandise is not necessarily common for us to do. We also made a courtesy follow up phone call to expedite this transaction however we spoke to Mr [redacted] who said he would relay the message and would have [redacted] call us back.

Revdex.com:Although the situation was extremely frustrating, the way the corporate office handled it was more than adequate.  I could tell they were sincere in their customer service efforts. I wish we could have solved this in the store, and not had to bug them at this level.  I do, however, appreciate their time and sincerity.  Thank you to both the Revdex.com for being that line of communication, and to Costco for fixing a wrong.....much appreciated![redacted]

Dear [redacted],
Our memberships are valid worldwide, but not all countries have online shopping.
As I know, only US and Canada have online shopping available.
I have forwarded your complaint to our Taiwan offices and have someone contact you directly to discuss.
I apologize for any frustrations...

or miscommunication you may have received.

We are reaching out to the member directly to resolve. Thank you

Complaint: [redacted]I am rejecting this response because:
For what product?  I don't have a Revdex.com claim with Costco.  I do with costco.ca though.  Sincerely,[redacted]

Complaint: [redacted]I...

am rejecting this response because:
The information provided in the response from Costco is incorrect.  We did not receive a replacement appliance from LG.
LG offered us a reimbursement of the original payment, which we accepted.
We submitted the proof of purchase to LG and we are awaiting the reimbursement check.
The case is not closed until we receive the reimbursement check.
Thank you.
 
Sincerely,[redacted] [redacted]

[redacted],
Thank you for taking care of this issue.  I see that you issued a $50 credit to the member's credit card.  
All, I noticed that we did not deduct the $25 coupon when the refunds were processed so I added the two together in my response to the member.  I checked with...

Tim M. in OPS and the $25 will be viewed as a customer service credit so as to not recharge the member for this error.
Rachel,
The response:
We apologize for the inconveniences caused when the defective items you received were not replaced promptly and correctly.  We are reviewing the processes that caused the mis-communications and the delays in delivering the washer and the bottom sidekick washer.  We have refunded $3,864.49 which is the full amount of the order as well as an additional $75 credit to the credit card used on the original order.

The product manufacturer reports it corresponded with Mr. [redacted] last week, and sent Mr. [redacted] a check for a full refund on March 28.

From what I...

am reading, the member was missing some information on her original submission.  Per the notes on her submission with [redacted] she was sent an unqualified letter asking for clarification.  Her 2nd attempt was still missing info.  The member was in communication with [redacted] on November 20th. [redacted] has all the correct information now and the $500.00 check is being processed through the system.

Complaint: [redacted]I am rejecting this response because: The response says that I was compensated for my troubles. Although a Customer Service person did contact me there was no discussion of compensation. After spending about 4 hours trying to install Windows 10 and clean the malware, the PC is still not functional. I will reach out to Costco Customer Service to see if they plan to compensate but to date I have not been contacted by Costco regarding compensation.Sincerely,[redacted]

I spoke with [redacted] regarding 2% reward.  I am sending $25 cash card as compensation for rebate never received.  Member said that is satisfactory, but has my direct contact info if any additional issues.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This matter is not resolved as Costco Stated.  I explained Costco, HP and AT&T came into my home and broke my Computer and I was left  months unable to communicate with the Office of the Inspector General and stated that issues was resolved but this is not resolved.  Can you please make certain my response that I disagree with Costco complete successfully.  Also, I never reviewed any free glasses from Costco breaking someone glasses replacing the polycarbonate lenses is not free glasses.  I have not been able to wear the glasses since April  2015 when purchases over the lenses cracking.    When the manger told me that I better not return he told me that I called leaving Joanie Hammer messages and I replied Zandra Costco a cost manager/supervisor on duty February 06, 2016 called my son and gave him the number for me to call Joanie H[redacted] the district office over top the Costco Cypress, Store Manager Alan.   
Thank you,
[redacted]
Note: I entered process twice and want to make certain that you have the reply I do not accept Costco Response.  I can see it but received an error after entering twice when I Notice a delay or nothing occur.  Sorry.  Thank you, [redacted]
Sent from Windows Mail

Mr. [redacted], 
We apologize for the confusion and inconvenience this has caused.  A $20.00 check is scheduled to ship to you on Friday, to deliver by Monday 9/12/16.

"Costco Mail Order partners with Envision Rx Options who are Mr. [redacted]'s insurance provider. They also received a complaint from the Revdex.com. Mr. [redacted] was asking to be opt out of the mandatory maintenance drug benefit at mail order. The Envision care agent, supervisor  reached out to Mr [redacted] on the evening of Wednesday, April 6th. to steer him towards the nearest Costco retail location as the 90 day benefit at a local retail Costco is the same as the mail order.  Mr [redacted] stated he was okay with filling his medication at the local Costco Pharmacy. Although, the Costco mail order did not directly speak to Mr. [redacted] on April 6th, we assume the concern was addressed by the Envision agent providing Mr. [redacted]'s an option of obtaining his medication and no further action was required on our part (operationally)."