Costume Supercenter

Complaint: ***
I am rejecting this response because:
I have not been issued a full refund. On October 12, 2015, I ordered a costume and paid for shipping. When the costume arrived, it was missing pieces. There were two charges this day: costume and shippingOn October 23, 2015, your business sent me a replacement costume with expedited shipping. I was told there would be no charge for the replacement costume or expedited shipping. Despite being told that there would be no charge, there were also two charges on this day: costume and expedited shipping. I did not authorize these chargesThus, there have been four items charged to my credit card (costumes, shipping charges). I have only received one refund ($on 10-26-15, for the order placed on 10-12-15). This refund covered the cost of one costume only. It did not cover the cost of shipping the first costume, or the cost and shipping on the 2d costume. I should not be charged for shipping the first costume because it was defective. I should not be charged for the cost of the second costume or the cost of shipping the second costume because your customer service reps told me I would not be charged, and because I did not authorize any additional charges. Thus, you must still refund the following monies:
10-12-shipping charge
10-23-charge for costume (unauthorized)
10-23-charge for expedited shipping (unauthorized)
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance manually processed the refund via *** today, please see attachmentWe apologize for any
inconvenience this may have caused

To whom it may concern, Due to the technical difficulties experienced by Ms***, we have refunded the balance of the original order in the amount of $Although it does state on our website that any return to sender order will incur a $charge, the fact that the call center
representative did not inform Ms*** qualifies this order for a one time return to sender fee waiver. Thank you, *** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to our system we adjusted the prices to reflect the online prices and you were refunded $on 10/for thatThen we refunded the shipping cost
today for the amount of $If the rest of the items are no longer needed the customer can return the items for a full refundAlso we sent the customer a return label via email and the tracking number is *** We apologize for any inconvenience this may have caused. 1Z67V7R***521Z67V7R***

To whom it may concern, Upon reviewing *** ***'s account, it appears our finance department processed a refund to *** ***'s *** account on 12/16/We have since received a notice saying the refund was rejected, so the refund has been re-run as of 1/6/16, and the refund of $
was sent to *** ***'s *** account with the email *** attached to itThe refund should be reflected in *** ***'s account in about 5-business daysWe do apologize for any inconvenience. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes***

To whom it may concern,I am a bit confused why *** would reject our last offer as we are willing to do the exchange as it used to be stated in our exchange policyThe process she needs to go through is the following:She can access the pre-paid returned label on our site or go to http://costumes.upsrow.com to get the label and ship back the first order. She will need to place a new order for the item(s) she wants to make sure they are available and will arrive by her need by dateOn the return form, she will need to write in the replacement order number on the form so our returns department will know which order to credit the replacement shipping.The above is the only policy we ever had for exchangesI called the customer and left a message letting her know this as well

We processed a full refund for order# *** as customer stated she did not receive itAlso please advise the customer to return the second order back for a full refund. We sincerely apologize for any inconvenience this may have causedPlease see attachment

To whom it may concern, Due to the transition to the new warehouse, Ms*** order did leave later than expectedI see based on the current tracking information that her order was delivered on 6/Due to the inconvenience this has caused, we have refunded the initial shipping charge and
discounted the merchandise on her order by 50%We do apologize for the delay. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost due to the delay and the refund confirmation number is ***, please see attachmentIf the items are no longer needed the customer can
return it for a full refundWe apologize for any inconvenience this may have caused

To whom it may concern,
Ms*** has spoken to different representatives, of which are supervisors, who have all confirmed based on her order and call recordings, Ms*** thought she was getting more items than were listed on ***It has been confirmed that she
received everything in the original order minus one pack of napkins and one pack of dinner plates, that were reshipped to her on 2/17/and received on 2/19/Any additional items that she is claiming were not received do not appear on the original order and therefore not reshippedAt this point, we have sent Ms*** everything that she has paid for according to *** and if she feels there is a discrepancy, she would have to contact *** directly as previously instructed.
Thank you,
*** ***
Customer Service Manager
Wholesale Halloween Costumes and Party Supplies for ***
***

I placed an order on Sept 4th for three Halloween costumes for my kidsThe guarantee shipping date came and went and I called to check on my order status and one costume was on backorder, so they were holding the other twoI asked them to ship separately but they can't possibly put the customer first so it wasn't an optionOur first Halloween party was coming up on Oct 15th so I cancelled the backordered item, spent three times as much on Amazon Prime (but got my costume in two days, no problems) - totally worth it!!
The other two costumes were shipped out, they couldn't expedite the shipping, but we got the package just before our partyTHEY SENT THE WRONG COSTUMEI called immediately, they were going to overnight me the correct costumeIt has been days and they still have not sent out my costumeThey made a mistake and they have yet to fix itI've called customer service everyday for the past days, spent at least minutes by the time I wait and speak to someone, and each day it's a new excuseThe customer service reps can't actually do anything to help and they don't have any informationI've talked to two supervisors and they are rude and not helpful at allI can tell they have a script when I talk to themMost companies with an A+ Revdex.com rating would have fix e their mistake right awayCostume Discounters is a horrible company, not worth the savings you think you're getting

The customer's refund was rejected through***I spoke to our Finance Dept and they manually processed the refundI called the customer and advised that she will see the funds in her account within hours

the order numbers were 1***and 1***The correct coupon was already applied when I Reordered with it myselfMy issue is your company wouldn't credit or adjust my order to reflect the correct coupon originallySo I assumed that they could cancel the order and if I ordered with the correct code that would be easierNow I have two orders for the exact same items! One with the code correct code and one withoutif your company could've helped when I originally called, it would have avoided this entire ordealI literally called within minutes after realizing I used the wrong codeYou can check timestampsNo items were shipped or processed at that time whatsoeverIn fact I didn't even receive my order confirmation email from you all yet prior to me calling, that's how soon it wasAnd it's so frustrating that not a single costumer service representative could help with even just crediting the difference or

To whom it may concern, We do apologize for the delay in the back ordering of your Santa SuitWe have created a new order, free of charge (#14024311), that will ship out today with Saturday deliveryIt should arrive by 12:PM tomorrowWe do not require you to return the first order, but if
you want to you can access our return label on our website. Thank you, *** ***Customer Service ManagerCostume SuperCenter***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund including shipping and the refund confirmation number is ***,
please see attachmentWe apologize for any inconvenience this may have caused

To whom it may concern, We have reviewed the account and our finance department has issued the correct refund on 2/with the following information: Refund (Unique Transaction ID * ***) If the refund has still not been received, the customer can use this ID number
with her financial institution to make sure the proper credit has been receivedThank you. *** ***Customer Service ManagerCostume Discounters***

I am rejecting this response because:
The company can say that but I
did not ask for over night shippingI placed this order on Sunday 10/12, why would I need to get a Halloween costume on a Tuesday 10/ which was when it arrivedThe website was having difficulties that same day I placed my orderI had to re enter my information different times that dayI again am requesting the shipping charges be refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me