Costume Supercenter

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund including shipping and the refund confirmation number is *** please see attachmentWe apologize for any inconvenience this may have
caused

I am rejecting this response because: This is a terrible way to conduct businessAny business that cannot fix a simple shipping issue to satisfy the customer doesn't deserve to be accredited by the Revdex.comWhere is it hidden on your website that you cannot fix a shipping error after an order was placedIf my call was to add an item to my order I suppose it wouldn't have been a problem

I will NEVER order anything else from this place EVER On 09/29/I ordered a Gorilla in a cage Halloween costume for a guarantee 2-day delivery with extra shipping charge added The Delivery date showed Oct1, So I paid $for a Halloween costume with a 2-day guarantee delivery that will ACTUALLY now not be sent for another - days This is NOT what they advertised and what was ordered and paid for!!! They will not credit my card for the advertising of their company but would be willing to credit the shipping charge UNBELIEVABLE people!! If I didn't NEED this costume by October 1st I wouldn't have paid the extra shipping charge BEWARE of these people!!!

The representative the customer spoke with on 12/10/did not refund her for the kitsI have processed the refund, today, in the amount of $This credit will appear in the customer's account in 5-business daysThe customer has contacted us on different occasions and never mentioned a
refund for shippingEven if the customer was having troublechecking out with a Customer Pick Up option, she could have called once the order was placed and this could have been adjustedAs the order was delivered on time, the customer is not due a refund for her shipping charges

Complaint: ***
I am rejecting this response because: I feel although they have sent a refund, this company is deceiving about their policiesif all it takes is for t hem to send a quick e mail and apologize, this is unfair to customersThis company also has terrible reviews
Regards,
*** ***

The customer's order came through with Next Day by 10:30am Guaranteed delivery in the amount of $As UPS delivered the order based on that shipping option, we are unable to refund the customer's shipping charges

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost due to the delay and the refund confirmation number is
class="PURPLE">***, please see attachmentIf the items are no longer needed the customer can return it for a full refundWe apologize for any inconvenience this may have caused

To whom it may concern, Our finance department wasn't able to confirm the refund was accepted, so the refund was reissued today and should be confirmed in the next couple of business daysPlease let us know if your bank does not see our return transaction

We will issue a refund once the items are returned

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me once I receive the refundI will give them week to deposit funds before sending another complaintThey told me in November they were refunding me and never did
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usPlease advise the customer to return both orders for a full refund including shipping or we can refund shipping
if the customer wants to keep the merchandiseWe sincerely apologize for any inconvenience this may have caused

I would NOT order from this company again I placed an order for costume at $(original price of $with a 20% coupon code from their site applied) and I chose ground shipping for $ The correct total of $was shown on the page when I clicked "COMPLETE ORDER" However, when I received a confirmation e-mail, the price of the costume had jumped back up to $and I was being charged $for shipping for a new total of $ I immediately called back and after about minutes, they were able to reapply the coupon code to get the costume price back to $ However, the shipping was still incorrectly showing at $ I had to walk the customer service representative through their own website to show where the shipping cost of $was shown on their website So after about minutes, the cost of the costume and the shipping costs were lowered back to the prices I originally agreed to when I placed the order I then asked for some compensation for my time/efforts in attempting to resolve an issue with their website and I was told I could receive 20% off my next order I didn't think that was acceptable since (1) there was already a 20% discount code offered to ANYONE purchasing from that website and (2) the 20% discount code that I tried to use on the current order was not applied properly so why would I want another discount code? I asked for some compensation on this order such as free shipping and was told by the customer service repthat they couldn't authorize this so I asked to speak to a manager The manager I spoke with said there was nothing she could do since the order was "fixed" I asked to speak to another supervisor or to someone who could authorize a further discount and was told nobody could do that for me Again, the only thing they "could" offer me was a 20% discount on a future order(At about this time I receive a standard e-mail from the company offering a 25% of flash sale so the 20% of discount they were offering me for a future order was not even the best discount they could offer) I again explained why a future discount code that may not work was not an acceptable compensation for having problems with a current discount code I also asked for an explanation as to how both the price of the costume AND the shipping charges could increase AFTER I placed the order and I was told it was just a problem with their website that "is not something that generally happens" I made several attempts to get someone to understand why offering me a discount code on a future order to compensate for current discount code problem was not acceptable but to no avail BOTTOM LINE: Would you buy from a store that will arbitrarily increase prices for items AND shipping AFTER you have already placed an order, with your only recourse being to call and waste your time to get the prices restored to what you (and they) previously agreed to in the first place? I KNOW I WON'T!!!!!

To whom it may concern, The following items were included in Ms***'s order as given to us by *** where she placed the order: pack gummy candy (***) pineapple rock candy (***) blueberry rock candy (***) hello kitty balloon (***) pack hello kitty lunch plates - 9" (***) hello kitty plastic cup - 16oz(***) set rainbow loot bags (***) set hello kitty edible icing decorations (***) packs hello kitty cake plates - 7" (***) hello kitty table cover (***) pack hello kitty luncheon napkins (***) hello kitty standard kits - serves (***) and includes the following items: set hello kitty 7" cake plates pack hello kitty beverage napkins set hello kitty cups (in a set) set plastic cutlery to serve guests (Fork, spoon and knife) hello kitty wall decorating kit (***)Ms*** claims she did not receive either the lunch napkins or plates, and according to the order she had of eachA reshipment was processed, but at the time the lunch plates were out of stock so they were replaced with the larger 10" dinner platesIf one of the representatives told Ms*** she only ordered standard kit, that was incorrect, and we apologize for that, but no extra cups or cutlery were shipped beyond what the original order called forIt appears Ms*** ordered extra cake plates (7") and perhaps she thought she was ordering larger plates, but she did receive all the 7" plates that were orderedAgain, if Ms*** can show us a dated order form from *** (not our invoice), where the order was initially placed, with the additional luncheon napkins and plates that were not given to us to send, she would have to get a refund directly from ***, as we have sent everything that was asked of us from ***. Thank you, *** ***

To whom it may concern,Based on the customer information provided, I was unable to locate any order in our system for herI called and left a message asking for Jennifer to reach back out to me to provide more informationBased on her complaint, we have reviewed the procedure that should be
followed by representatives concerning fraudulent orders, but as a practice, we cannot release any information to customers over the phone in fraud casesThe customer will have to file a report with her bank to open an investigation and any information will be provided by our finance department to the appropriate bank representative when contacted.Thank you,

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that your order was lost and you had a bad experience with us
We processed a full refund and the refund confirmation number is ***. We apologize for any inconvenience this may have caused

To whom it may concern,
Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance department manually processed the refund via ***Please allow 3-business days for this to
reflect onto your accountWe sincerely apologize for any inconvenience this may have causedSee attachment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to include that the customer service team should be informed that they need to speak to customers in an appropriate manner the rep that called me "dude" and said "trust me over the other person your customer spoke to that my package shipped buy tracking details process later" turned out to be right but rude at the same time. A tracking number should be given when the package ships so the customer can track, I was provided the tracking number today and I also received my package todayInteresting and thanks!
Regards,
*** ***

The customer was refunded for the helium tanks on 11/17/in the amount of $I called her and left a message advising of the refund on 11/17/

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance department will be mailing a refund check for the desired amount of $You should be receiving the check in 3-business days and we
apologize for any inconvenience this may have caused

To whom it may concern,
Upon reviewing *** *** order, we see that the order was placed online at 9:PM EST on 10/22, so her order shipped out on 10/via UPS expedited ground as was selectedThe expedited ground takes business days for delivery, and ***
*** order was received on 10/which was the fifth business dayAt the time the order was placed, we were running a banner to let people know there was special pricing for upgraded shipping, that could be selected at the time of checkoutOnce the order is placed, it does state we are unable to alter the orderAs this was the case, the customer was advised to follow the regular return procedures if the order was no longer neededAs soon as we receive the order, we will process the refund.
Thank you,
*** ***
Customer Service Manager
Costume SuperCenter
***