Costume Supercenter

Thank you for shopping
with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, we are unable to send the missing Halo master chief costume as the item is currently out of stockAlso we processed a refund for the missing costume and the confirmationnumber is 1***. We apologize for any inconvenience this may have caused. You will be receiving two separate refunds, please see attachment ***- $-22.76***-$-

To whom it may concern,
Thank you for shopping with us and we really appreciate your businessI sincerely apologize that the representatives you spoke to were not helpfulWe will send out a replacement costume and you can discard the defective oneThe replacement
costume is scheduled to arrive in 1-business daysAlso we processed the discount and you will receive a refund in 5-business days for the amount of $We apologize for any inconvenience this may have caused

To whom it may concern,
Thank you for the feedback you providedUnfortunately our call center did not forward your issue properly, and we will be following up with the associates that assisted youWe apologize for the miscommunicationWe followed up with our returns
department about the refundAt this time we have refunded your account $63.61, the missing $from the initial refund and an extra $for the inconveniencePlease let us know if there are any other concerns.
Sincerely,
*** ***
Customer Service Manager
*** ***
###-###-####

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAs per our finance department the pending authorization hold will fall off and reflect back into your account and
the charge was in USDThey issued the necessary refund and we apologize for any inconvenience this may have causedSee attachment for the transaction history with your account

The promotional code that this customer used was***This promo is to receive either 15% off orders $or more or to receive $day shipping on orders $or moreThe customer's merchandise total was only $before the promo code was entered so they only qualified for the 15% off,
not the $day shippingThe customer selected our Economy Ground shipping for $With this shipping method, the customer's ship to address is business days away from our warehouseAs per *** tracking# ***, the order was delivered on 10/31/which was the 3rd business day

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund and the refund confirmation number is ***
Please allow 5-business days for this refund to reflect onto your account. We apologize for any inconvenience this may have caused

I have discounted the line total by 50% for the customer's inconvenienceThey will see the refund of $reflected in their account in 5-business days

To whom it may concern,
Our finance department wasn't able to confirm the refund was accepted, so the refund was reissued today and should be confirmed in the next couple of business daysPlease let us know if your bank does not see our return transaction

To whom it may concern,
The following items were included in Ms***'s order as given to us by *** where she placed the order:
pack gummy candy (***)
pineapple rock candy (***)
blueberry rock candy (***)
hello kitty balloon (***)
pack hello kitty lunch plates - 9" (***)
hello kitty plastic cup - 16oz(***)
set rainbow loot bags (***)
set hello kitty edible icing decorations (***)
packs hello kitty cake plates - 7" (***)
hello kitty table cover (***)
pack hello kitty luncheon napkins (***)
hello kitty standard kits - serves (***) and includes the following items:
set hello kitty 7" cake plates
pack hello kitty beverage napkins
set hello kitty cups (in a set)
set plastic cutlery to serve guests (Fork, spoon and knife)
hello kitty wall decorating kit (***)
Ms*** claims she did not receive either the lunch napkins or plates, and according to the order she had of eachA reshipment was processed, but at the time the lunch plates were out of stock so they were replaced with the larger 10" dinner platesIf one of the representatives told Ms*** she only ordered standard kit, that was incorrect, and we apologize for that, but no extra cups or cutlery were shipped beyond what the original order called forIt appears Ms*** ordered extra cake plates (7") and perhaps she thought she was ordering larger plates, but she did receive all the 7" plates that were orderedAgain, if Ms*** can show us a dated order form from *** (not our invoice), where the order was initially placed, with the additional luncheon napkins and plates that were not given to us to send, she would have to get a refund directly from ***, as we have sent everything that was asked of us from ***.
Thank you,
*** ***

Complaint: ***
I am rejecting this response because:My shipping option cost MORE then next day business option and had not specified MONDAY delivery at allI paid extra for HALLOWEEN delivery, which was SaturdayThe shipping options were then removed AND CHANGED after the holiday without the option I had selectedThis is a scam as this company, Costume Supercenter changes their shipping options by the minute and then pocket the additional feesThis shouldn't even be an issueThis company is EXTREMLY unprofessionalI am now requesting my $refunded to me in addition to the shipping feeI have never dealt with a company who charges ME to drop off the returnUPS did NOT pick up my package, I brought it to themAmazon and other *reputable* companies do not charge for UPS.
Regards,
*** ***

I contacted customer service prior to placing my order because when I put in my voucher to pay it removed my free shipping promotion Customer service rep told me that I should proceed with my order then contact customer service again in order to get the shipping credited to my account Minutes later I contacted customer service again with my order number and the new rep tells me "no I can't do that, sorry you were misinformed." Basically, sorry that isn't my problem you are *** out of luckShe was absolutely no help whatsoever and didn't care what the conversation was prior or what I had been advised to do - I assure you I would not have completed the order if I had been told I couldn't use both when I asked!! Then I call customer service and the number somehow connects me to the order department where the guy tells me sorry not my area I can't help you but I will pass the message along
This is my first and LAST time using this siteI recommend NEVER using them due to their extreme lack of customer service and integrity

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, According to the tracking information provided by our warehouse, Mr*** received his order via USPS on 6/at 9:AMThe tracking number was *** that was initially taken by FedEx and transferred to Mr***'s local post office for final
deliveryPlease let me know if there is any other information I can assist with. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usPlease advise the customer the credit memo is a refund confirmationWe processed the refund for the desired amount of $on 3/1/and the refund went back to the card used to make the original purchaseSee attachment and we apologize for any confusion or inconvenience this may have caused

To whom it may concern, Upon looking at the details Shawna's account, I see that she already spoke to a representative at our corporate office on 12/11, who was able to assist her in shipping out the items on her orderIf there are any other questions, please let us
know. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes***

We recently transitioned our database and software Unfortunately, we no longer have access to the old system. We apologize for the inconvenienceOur finance department has issued a check for the desired amount of $and the customer will receive it this week

The customer chatted with our company times on 12/9/We deemed her first order lost and unfortunately, we did not have the same size in stockThe customer asked in her last chat to be refunded in fullThe refund was processed in the amount of $It can take 5-business days for the
refund to appear in the customer's account

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the difference and desired amount of $27.97, please see attachment
We apologize for any inconvenience this may have caused