Costume Supercenter

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe sent the replacement order and its scheduled to be delivered on Thursday, 10/27/The tracking number is [redacted] and after UPS transfers the package to the post office the new assigned tracking number will be [redacted] We apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund and the refund confirmation number is [redacted] Please allow 5-business days for this refund to reflect onto your accountWe apologize for any inconvenience this may have caused

To whom it may concern, We have reviewed Ms [redacted] 's order, and as a one time courtesy we have refunded the return to sender fee that was assessed when her order was received by our warehouseIf there is anything else that we can do, please let me knowSincerely, G*** [redacted] Customer Service ManagerCostume SuperCenter [redacted]

According to UPS tracking # [redacted] the replacement order was delivered on 10/28/at 10:A.MPLease see attachment

I have refunded the customer in the amount of $which is the amount that was paid for the merchandiseThe shipping refund was done on 2/19/15, but due to a glitch with our Payment Processor, refunds are taking longer than the quoted 5-business daysIf the customer does not see the total refunded amount of $by 3/9/15, please have them contact us

To whom it may concern, As stated before, the tracking number that was provided is for FedEx, and according to the tracking information provided, [redacted] it has been marked delivered by the local post officeIf Mr [redacted] has not received his order, he would need to check with the post office and let them know the order was given to them by FedEx with the tracking number [redacted] so they can find out what happened to the deliveryThank you, [redacted]

The customer was given misinformation when they calledThe order was never in Melville; it was always in EdisonI called the customer and left a message advising of this infornation on 10/10/

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usPlease advise the customer to return both orders for a full refund including shipping or we can refund shipping if the customer wants to keep the merchandiseWe sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] THANK YOU SO MUCH FOR YOUR HELP THIS MATTER. WITH OUT YOUR HELP THEY WOULD NOT HAVE MADE A REFUND TO MEGOOD JOB AND AGAIN THANK YOU ***

Complaint: [redacted] I am rejecting this response because: in this response it says nothing about the refund that I will receive once I return your productsWill you all provide a refund once I return the items? I need to be clear on that Regards, [redacted]

I called the customer and left a message with a man that answered advising that this refund was processed today in the amount of $The customer was sent an email earlier today as well

To whom it may concern, We would like to thank Ms [redacted] for bring this listing issue to our attentionWe do see where the confusion comes with the picture on [redacted] , and we apologize for the inconvenienceWe are having more packs of the balloons shipped out today from our warehousePlease let us know if there is anything else Sincerely, [redacted] Customer Service Manager Wholesale Party Supplies for [redacted]

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost for the late packageIf the remaining items are no longer needed the customer must return it for a full refundAlso we sent the customer a return label via email and we sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAs per our finance department the pending authorization hold will fall off and reflect back into your account and the charge was in USDThey issued the necessary refund and we apologize for any inconvenience this may have causedSee attachment for the transaction history with your account

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI sincerely apologize that the representatives you spoke to were not helpfulWe will send out a replacement costume and you can discard the defective oneThe replacement costume is scheduled to arrive in 1-business daysAlso we processed the discount and you will receive a refund in 5-business days for the amount of $We apologize for any inconvenience this may have caused

The customer placed an order on 4/28/and shipped the same dayThe weight of the package indicates all the merchandise was sent in one boxIt is possible that the package was damaged in transit but as the customer has dealt with multiple representatives and was provided incorrect information we have refunded the customer in full for this orderThe order total $has been refunded today 5/15/and will post to the customers account in 5-business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern, Our finance department has reviewed [redacted] account and have reprocessed the refund todayThe following message has been forwarded from our finance department: [redacted] [redacted] [redacted] can use the transaction ID when speaking with her bank to confirm the refundThank youSincerely, [redacted] Customer Service ManagerCostume SuperCenter [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me