Costume Supercenter

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpfulUnfortunately, the Pokemon Girls Eevee Hooded Costume is on back order until 10/as per the vendorI wanted to inform you that I have ability to cancel the order, please advise if you would like this order cancelledWe hope to hear from you soon and we sincerely apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usCan you provide me with your order number so I can research this matterWe hope to hear from you soon and we sincerely apologize for any inconvenience this may have caused

As all orders shipped out on 10/13/14, we are unable to cancel any of themI have noted all orders advising that the customer will be returning of themShe will not be charged for using our Pre-paid Labels and she will be refunded in full including any shipping charges

To whom it may concern,Based on the information provided, I was unable to find the customer's contact information as the order number provided brings up a customer order from Can someone provide more information so I can better address this complaint?Thank you,

To whom it may concern,
Upon reviewing Ms*** account, I see that the item was returned successfully for a full refund that was processed on 1/30/After the date of processing, it can take around 5-business days for the refund to be reflected in the customer's
account depending on her bankIf there is anything else that we can do, please let us know.
Sincerely,
*** ***
Customer Service Manager
Costume Discounters
###-###-####

Horrible business to order a costume fromI received only the hat from my costumeI called Costume SuperCenter the day I received my costume to let them know I only recievrd the hat and I'm missing the rest of the costumeThe lady said it would be escalated and I will be contacted with in hoursI explained I need the complete costume sent to me by Friday since I need it saturdayThey assured me they notated thathours later no one contacted meI had to call back on Sunday evening to see what was going on and they said to call back Monday or Tuesday and maybe it will be resolvedI don't understand why it takes so long to have someone help youThe resolution is that I need the rest of the costumeI called back today to find out if it has been "resolved" and they said that now I should expect to hear back in 3-business daysThat answer is unacceptable! I specifically ordered it ahead of time to make sure I got it a week in advanced from my event on SaturdayAfter Saturday I don't need the costumeIf this is expected to be resolved after then I should of just thrown away $rather than buying my costume from Costume Super CenterThey need to get a better resolution processI understand it's a busy time for them but they sell Halloween costumes so it should be expectedIf this doesn't get resolved before Saturday I will never again order from them and I will make sure others don't as well

Complaint: ***
I am rejecting this response because:
They were also supposed to give me a 25% off discount off the total amountThis is how this whole issue originatedThe $difference was due to the difference in the prices on the web than on the order but then I was supposed to get an additional 25% off the whole order
Regards,
*** ***

To whom it may concern,I think the customer may have confused the item she was purchasing for a costumeI have attached the listing for the item she ordered which is a cardboard stand up, not a child's costumeYou can clearly see there are no size choices, and the measurements are for height and
widthIt appears the item was refunded on 10/which should be reflected in the customer's account in about 5-business days depending on their bank

I placed an order on 09/12/for two out fits for my year old birthday, showed all was good and would be in two days, (mind you birthday is weekend) on Friday it still has not arrived called they told me it was never pickup for delivery but would send this thru to supervisor today being Monday morning after a year old girl brake down and a total miss on the party that will be scared forever, I called in and was told that a refund was given to me, no one ever called or emailed or nothing, I was then to that it was lost in shippingsome one is no telling the truth

To whom it may concern,
It appears the tracking information for Ms***s order was duplicated in FedEx's system which caused the wrong items to be deliveredIt appears the correct order which was slated to go to her address has been marked "pending" and we are treating
this as lostWe apologize for the inconvenience this has caused, and a full refund was created today in the amount of $The refund should be available in Ms***s account in about 5-business daysAgain, we do apologize for the delivery mix up.
Sincerely,
*** ***
Customer Service Manager
Wholesale Party Supplies

We apologize for any inconvenience in regard to your order. We were not able to fulfill the order due to an inventory issue. It was a costume that was on backorder at the time you made the purchase so there was a preauthorization for $that was verified on your credit card.
Once the order was cancelled the credit card company should have released the funds and made them available on our credit card. Some financial institutions refer to this as a pending charge, but the transaction was never completed because we do not charge our card until the order ships, in this case the order was cancelled. If the finds have not been released it would be an issue for your financial institution to resolve at this point. Again we apologize for any inconvenience

I am rejecting this response because: The company is not offering me an exchange as promised by the return policy in place at the time of purchases I do not feel that I should not have to pay for return shipping, or pay for the new item to recieve it I would like a return lable emailed or shipped to me with an exchange slip/ form so that I do not have to pay for items at one time I understand that the policy has changed in the days that have now passed since I placed my original purchases That Doe's not mean that the company should be allowed to disregard there own policy in place at the time of purchases, or that I should be forced to pay More money to replace the item
I dont want to pay for the new item and I dont want to pay to return the item I have I want the company to pay to return the item and then use the credit to purchase the new item.
Regards,

To whom it may concern,
The shipping options we offer do not include a Saturday delivery by 10:30, as UPS does not offer that timing for delivery, they only offer 9:AM and noon on Saturday for zip code As it states on our website, any order placed before PM EST will ship the same dayWe extended this time to PM EST the last weeks before HalloweenAs the order was placed on Thursday 11/at 11:PM EST, it would not have shipped until Friday, which it did, and was delivered the next business day, Monday, by 10:AM as guaranteedOnce the order was returned, we processed the refund according to the standards listed on our website
Thank you,
*** ***
Customer Service Manager
Costume SuperCenter
***

To whom it may concern,I spoke with Ms*** concerning her inability to pick up her orderAs she was not advised to go to the correct location for pick up before the store opens, we agreed to a full refund for her order, which was processed by our warehouse todayI advised Ms*** that it
will take about 5-business days for the refund to be reflected in her account.Thank you,

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance department manually processed the refund via ***Please allow 3-business days for this to reflect onto your
accountWe sincerely apologize for any inconvenience this may have causedSee attachment

To whom it may concern.Thank you for shopping with us and we really appreciate your businessI wanted to inform you that we can not sell the costumes at $cent per costumeBut we can apply a 40% discount if you would still like to order the items againWe sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed the refund today and the refund confirmation number is *** please see attachmentWe
apologize for any inconvenience this may have caused

To whom it may concern, According to the tracking information provided by UPS, Ms***'s order was not mis-routed coming back to us as it was when we sent it out for deliveryOur warehouse has just received the order today, and it will get sent to our returns department for processingOnce the returns department has processed the order, a return confirmation email will be sent to Ms*** to the email address on her accountIt may take up to business days for the order to be processed, and then depending on Ms***'s financial institution, another 5-business days to be reflected in her account. Thank you, *** ***

On Sept 30th I filed a complaint against the Wholesale Halloween Costume company. As a "resolution" the company agreed to refund me my money and that it would be in my account within 5-business days. Today would make the 12th business day since this refund was supposedly entered and I have not received my refund. I just called the company and spoke to a supervisor named Trisha, who told me that she doesn't know where my refund is and that her computer is reflecting that it was processed Oct 1, which it clearly wasn't. I spoke to my bank to verify that there was nothing blocking it on my side and they assured me that there was no reason why this transaction should not have gone through. I am really frustrated and tired of dealing with this company and just want this over already. Please help!Thank you,

Complaint: ***
I am rejecting this response because:They were also supposed to give me a 25% off discount off the total amountThis is how this whole issue originatedThe $difference was due to the difference in the prices on the web than on the order but then I was supposed to get an additional 25% off the whole order
Regards,
*** ***