CottageCare

After realizing that I had just provided my credit card number, I noticed an open-ended charge authorization for the subsequent years of subscriptions. When I called to cancel after the first year, I was met with an automated voice that looped me around never having found my account.

Complaint: [redacted]
I am rejecting this response because:(1) The number which was provided on the promotional offer [SEE: top of p. 2 MY DELIVERY INFORMATION] did not allow for cancellation. It instead advised "Great news! Your magazine has been selected from a special group" which for $2.00 would allow me to receive delivery for another year.  There was a yes/no option as to whether my unspecified refund would be given, with only YES choosing the refund option. In other words, I was not allowed to simply cancel, but to continue the same arrangement for another year.The number on the top of p.1 of YOUR CONFIRMATION! page was the same as the one on the top of p.2 of MY DELIVERY INFORMATION.(2)The bottom of p. 1 of MY DELIVERY INFORMATION indicated that "each year, you'll receive a reminder notice."  That didn't happen:  my first indication that the magazine subscriptions had been automatically renewed was my [redacted] account for October 8,11, and 14 (2 renewals). I was able to find a second (live) number by clicking on one of the [redacted] charges which opened another window of additional information. It was that number (###-###-####) which presented me with representative Alan who allowed me to cancel for an unspecified refund.(3) I find the apology that I found this system "difficult to use" disingenuous. One would think that a print industry that is loosing readership would not deliberately irritate its subscribers.(4) I did, in two transactions, receive a full refund.  I will never use this service again, and will warn other associates who move to new residences to beware of what seems to be a reasonable offer.
Sincerely,
[redacted]

I was tricked with ambiguous language on the web based offer. The web site asks you for a survey and then they force you to select at least SEVEN magazines. Then they ask you for a credit card to pay $2.00 per year. Then you it sends you an email that will bill you for $2.00 per issue of each of the 7 magazines, which translates to more than the subscription prices. Then I replied to the email and I got no reply. I also tried to use their site to cancel all 7 orders but the website will not allow you to cancel because it keeps saying that I have more than one order. The site seems to be designed to discourage you from using it. I have over 25 years experience in IT consulting and I have never seen a website this poor since the early 1990's. This company is clearly a SCAM corporation designed to trick people into getting lots of magazines for a small processing fee and then charging the people hundreds of $2.00 charges.

Complaint: [redacted]
Please check under name [redacted]
Subscriptions for [redacted]

February 1, 2016
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
            Re:      Complaint Case #: [redacted]








                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
As
previously stated, we cancelled [redacted]’s subscription to [redacted] on January 11, 2016, generating a full refund in amount of $33.00 to his
account. 
[redacted] can be assured that all of his subscriptions have been cancelled
and the renewal charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 21, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an
order for [redacted], when she accepted our promotional offer, which was
presented by [redacted]. The offer provided that her subscription would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. Prior to any billing event,
a notice would be mailed to her reminding her of the upcoming billing, the
amount that would be charged and the date by which to cancel to avoid being
charged. In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
On October 19, 2015, Ms. [redacted] contacted our
automated customer service line and cancelled her subscription to [redacted]. Please note Ms. [redacted] was not
charged for her subscription.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments. In addition, we added Ms. [redacted] to our purged customer list. We have
also requested
to have Ms. [redacted]’ name to be removed from our promotional mailing lists.
Despite multiple searches, we regret that we cannot locate any other orders in our system with the information provided in her complaint. If Ms.
[redacted] can provide us with additional information regarding her magazine
subscription, it would help us locate her account.  We request that she forward to us the
magazine title and the billing descriptors (alpha-numeric codes beginning with
“[redacted]”, “[redacted]” or “[redacted]”) next to the entries on her statement, which would allow
us to identify the transactions and any other name or address that the
subscription might be listed under.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 4, 2015
[redacted]
Complaint Consultant
RevDex.com 
[redacted]





            Re:      Complaint
Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions,
and have attempted to resolve her concerns.
Upon
receipt of your correspondence, on November 27, 2015, we cancelled Ms. [redacted]’s
subscriptions to [redacted] and [redacted], generating a full refund in the total amount
of $8.00 to her account.  It should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
We apologize for the unsatisfactory experience Ms. [redacted] had with our company. Please be assured that customer satisfaction
is very important to us and we take great care in providing our customers with
the highest level of service.  If I can be
of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 24, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'>[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first year of issues for $2.00 per title. The offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her account. 
 
On February 18, 2015, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $39.69 to her account.
 
Upon receipt of your correspondence, on February 20, 2015, we issued the remaining balance on [redacted] subscription totaling $3.31. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
We sincerely regret that [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. 
[redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
[redacted]
Manager, Customer Service

Start out with a very good deal, but that's where the positive aspects end! Automatically renew without making contact with the customer. Give no notice prior to charging to credit card. Make cancellation extremely difficult. Not willing to give a refund. Stay away!

January 27, 2015
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for[redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On November 16, 2014, Ms.[redacted] contacted our customer service center via our online website and placed her subscriptions to[redacted], [redacted] and [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term; however no renewal would be processed.
 
Ms.[redacted] contacted our customer service center via our online website again on January 20, 2015, and placed her subscription to [redacted] on “do not renew” status.
 
To summarize, Ms.[redacted] will continue to receive her subscriptions until the end of her current term. Please be assured her subscriptions will not renew, nor will she be charged any future fees.
 
We also regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
 
Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
[redacted]

November 10, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced, and have attempted to resolve her concerns.
We periodically reach out to [redacted] Airlines customers with a limited-time magazine offer that we hope they will find valuable for their purposes. The promotional offers allow customers to receive one term of their magazine selections for a points paid subscription. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazines.
It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with her experience.  Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision.  We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements.
Upon receipt of your correspondence, on November 10, 2014, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’s name removed from our promotional mailing lists. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. But I would strongly advise customers with this Magazine subscription service that their automated phone number is NOT user-friendly and one can get caught in a neverending loop with this automated system. This company seems to be trying to save expenses by not have a live customer service representative to resolve their issues of their customers. The automated system dosen't work and needs to be "updated" for user-friendly service for their customers.  
Sincerely,
[redacted]

June 11, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted].  This offer allowed him to receive the first 90 days of his subscription risk free. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his subscription at the end of his first term, the annual charges were posted to his account.
On December 5, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted], generating a full refund in the total amount of $29.00 to his account. During that same inquiry, Mr. [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $5.97 for 8 issues.
 
Mr. [redacted] contacted our customer service center on August 15, 2014 and cancelled his subscription to [redacted], generating a full refund in the total amount of $29.00 to his account. During that same inquiry, Mr. [redacted] also accepted another new offer to receive [redacted] at a low promotional rate of $5.97 for 8 issues.
 
On April 30, 2015, Mr. [redacted] contacted our customer service center and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew, nor would he be charged for any renewal fees.
 
Upon receipt of your correspondence, on June 8, 2015, we cancelled Mr. [redacted] subscription to [redacted], generating a full refund in the amount of $30.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscription has been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 3, 2016

size="3">
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the name o[redacted] when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase.  This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account.
Upon receipt of your correspondence on February 2, 2016, we
cancelled [redacted] subscription to [redacted], generating a full refund of the amount charged of $16.50 to her
account. It should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that her subscription has been cancelled. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:My complaint is 95% settled and I appreciate that the response has been swift and reasonable.  Please forward the message below back to [redacted] David K[redacted] Manager, Customer Service.I completed the cancellation requests online for all three magazines as confirmed in the letter.  The questions to cancel were confusing and I mistakenly choose to continue [redacted] magazine until the end of the subscription (this was the first magazine subscription I canceled so it was the first time for me in your system).  Upon canceling the other two magazines, I better understood the cancellation questions asked online and at that time I realized that I chose to continue [redacted] Magazine subscription to the end (then cancel) when in fact I wanted to cancel it immediately.  I submitted an email form request (using the same system 10 minutes later) to cancel my [redacted] magazine subscription immediately and provide me a refund.To settle this - please cancel [redacted] magazine immediately and provide me a refund.
Sincerely,
[redacted]

the complaint has been solved as of January 6,  2016.  if no other charges are made to my bank account,...

then I'm satisfied with the outcome.  thank you very much for your help. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I did not sign up for [redacted] en Espanol through [redacted].com.  I expressed this to the customer service agent who would not let me cancel until I requested to speak to a supervisor, as well as in my Revdex.com complaint.  I find it unacceptable that I can be signed up for a magazine subscription without Synapse first confirming through a verified email confirmation that I actually signed up for a subscription.  With the anonymity of the internet, anyone can sign a person up for a subscription without their consent.  I would like to know how Synapse verifies that a person actually signed up for a magazine.  
I will be following up with the appropriate state agencies for an investigation of these business practices.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no survery was completed to receive magazines.  No consent was given.  I am glad they have canceled and refunded, but this vague response of a survey from an online purchase in order to charge customers needs to be stopped.
Sincerely,
[redacted]