CottageCare

February 6, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented online by [redacted]. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On January 25, 2015, [redacted] contacted our service center via our online website and placed her subscriptions to [redacted], [redacted], [redacted] and [redacted], on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence on February 4, 2015, we cancelled [redacted]’s subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in the amount of $152.00 to her account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]’s name removed from our promotional mailing lists.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
[redacted]

I really don't understand. I guess the saying "to good to be true" is the truth. $2 subscription. I called to cancel. these people don't even employ people. the machine rambled on and on I select the cancel option it says I will be refunded for the amount of the magazines unissued. but the next day $121 charge from them for another years subscription.

These people are scam artists. I cancelled my magazine order almost a year ago and they charged me again!!!! I had to go in and cancel things again! I'm going to have to change my card now and cancel my old one so these [redacted] cant charge me again.

November 5, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that Mr. [redacted] placed an
order for [redacted],
[redacted], [redacted] and [redacted], when he accepted our
promotional offer, which was presented by [redacted] after he had completed a
survey following an online purchase. This offer allowed him to receive the
first term of his magazine selections for a nominal fee of $2.00 for each
subscription.  The offer also provided that his subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if he did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account.
On November 2, 2015, Mr. [redacted] contacted our
customer service center via our online website and placed his subscription to [redacted], [redacted] and [redacted] on “do not renew”
status. This would allow him to continue receiving the remaining issues in his
current paid term, however, at the end of his term his subscriptions would not
renew, nor would he be charged any renewal fees.  During that same inquiry, Mr. [redacted] cancelled
his subscription to [redacted], generating
a full refund in the total amount of $37.00 to his account.
Upon receipt of your correspondence, on November 3,
2015, we cancelled Mr. [redacted]’s subscriptions to [redacted], [redacted], and [redacted] generating a
full refund in the amount of $249.00 to his account, which includes the
previous year’s charges. It should be noted, however, that banks direct us to
ask customers to allow one or two billing statements for written confirmation
of the refund to appear, depending on their billing cycle. 
Mr. [redacted] can be assured that his subscriptions have been
cancelled.  Also, Mr. [redacted] may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation.  He
may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 4, 2015
[redacted]
Complaint Consultant
RevDex.com 
[redacted]





            Re:      Complaint
Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions,
and have attempted to resolve her concerns.
Upon
receipt of your correspondence, on November 27, 2015, we cancelled Ms. [redacted]’s
subscriptions to [redacted] and [redacted], generating a full refund in the total amount
of $8.00 to her account.  It should be
noted that banks direct us to ask customers to allow one to two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
We apologize for the unsatisfactory experience Ms. [redacted] had with our company. Please be assured that customer satisfaction
is very important to us and we take great care in providing our customers with
the highest level of service.  If I can be
of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

August 5, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our records show that we received an order in the name of [redacted] for [redacted] and [redacted], when she accepted our
promotional offer, which was presented by The [redacted], Inc.  The offer allowed her to choose from a selection of magazines and
receive the first 90 days of a 15-month subscription without being
charged.  After the trial period, her
subscriptions would continue automatically following
the initial term and that the same credit card would be charged if she did not
call us to cancel.  In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her trial period, the annual subscription charges
were posted to her account.
 
On August 2, 2015, Ms.
[redacted] contacted our service center via our online website
and placed her subscriptions to [redacted] on “do not renew” status. This would allow her to continue
receiving the remaining issues in her current term, however, at the end of her
term the subscriptions would not renew, nor would she be charged any renewal
fees. During that same inquiry, Ms. [redacted] cancelled her subscription to [redacted],
generating a full refund in
the amount of $136.00 back to her account.
 
Upon receipt of your correspondence, on August 3,
2015, we cancelled Ms. [redacted] subscriptions to [redacted], generating a full refund in the amount of $47.00 back
to her account. In addition, we issued the remaining balance on Ms. [redacted] subscription to [redacted] totaling
$117.00, which includes the previous years’ charge. It should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
 
Ms. [redacted] can be assured that
her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 1, 2016
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
            Re:      Complaint Case #: [redacted]








                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
As
previously stated, we cancelled [redacted]’s subscription to [redacted] on January 11, 2016, generating a full refund in amount of $33.00 to his
account. 
[redacted] can be assured that all of his subscriptions have been cancelled
and the renewal charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:(1) The number which was provided on the promotional offer [SEE: top of p. 2 MY DELIVERY INFORMATION] did not allow for cancellation. It instead advised "Great news! Your magazine has been selected from a special group" which for $2.00 would allow me to receive delivery for another year.  There was a yes/no option as to whether my unspecified refund would be given, with only YES choosing the refund option. In other words, I was not allowed to simply cancel, but to continue the same arrangement for another year.The number on the top of p.1 of YOUR CONFIRMATION! page was the same as the one on the top of p.2 of MY DELIVERY INFORMATION.(2)The bottom of p. 1 of MY DELIVERY INFORMATION indicated that "each year, you'll receive a reminder notice."  That didn't happen:  my first indication that the magazine subscriptions had been automatically renewed was my [redacted] account for October 8,11, and 14 (2 renewals). I was able to find a second (live) number by clicking on one of the [redacted] charges which opened another window of additional information. It was that number (###-###-####) which presented me with representative Alan who allowed me to cancel for an unspecified refund.(3) I find the apology that I found this system "difficult to use" disingenuous. One would think that a print industry that is loosing readership would not deliberately irritate its subscribers.(4) I did, in two transactions, receive a full refund.  I will never use this service again, and will warn other associates who move to new residences to beware of what seems to be a reasonable offer.
Sincerely,
[redacted]

November 10, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]   
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced, and have attempted to resolve her concerns.
We periodically reach out to [redacted] Airlines customers with a limited-time magazine offer that we hope they will find valuable for their purposes. The promotional offers allow customers to receive one term of their magazine selections for a points paid subscription. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazines.
It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with her experience.  Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision.  We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements.
Upon receipt of your correspondence, on November 10, 2014, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’s name removed from our promotional mailing lists. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. But I would strongly advise customers with this Magazine subscription service that their automated phone number is NOT user-friendly and one can get caught in a neverending loop with this automated system. This company seems to be trying to save expenses by not have a live customer service representative to resolve their issues of their customers. The automated system dosen't work and needs to be "updated" for user-friendly service for their customers.  
Sincerely,
[redacted]

February 7, 2017     [redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that we received an order in the name of [redacted], when he accepted our promotional offer after making a purchase at a [redacted] store for [redacted] and [redacted]. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically and be charged to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.   [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.    When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.   On January 27, 2017, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted], generating a full refund to back to her account in the amount of $29.50.   Upon receipt of your correspondence, we issued the remaining refund for her subscriptions in the total amount of $196.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.    Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:
I did not sign up for [redacted] en Espanol through [redacted].com.  I expressed this to the customer service agent who would not let me cancel until I requested to speak to a supervisor, as well as in my Revdex.com complaint.  I find it unacceptable that I can be signed up for a magazine subscription without Synapse first confirming through a verified email confirmation that I actually signed up for a subscription.  With the anonymity of the internet, anyone can sign a person up for a subscription without their consent.  I would like to know how Synapse verifies that a person actually signed up for a magazine.  
I will be following up with the appropriate state agencies for an investigation of these business practices.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

January 30, 2015
ideograph-numeric"> 
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer: [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that [redacted] placed an order for [redacted], when she accepted our promotional offer after making a purchase at a [redacted]. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account.
 
We received notification from [redacted] bank on November 13, 2014, that we could not obtain authorization on her credit card for her subscription to [redacted], resulting in her orders being cancelled. That same day, we cancelled her subscription to [redacted] resulting in a full refund in the amount of $12.00 being processed to her account.
 
Upon receipt of your correspondence on January 30, 2015, we issued the remaining refund for her subscriptions to [redacted], in the amount of $95.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also,[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

June 1, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced and we have attempted to resolve her concerns.
 
As a [redacted] customer, Ms. [redacted] account is not at risk of expiring.  We at MagsforMiles, periodically reach out to [redacted] customers with a limited-time magazine offer that we hope they will find valuable for their purposes. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazines. Continued participation in the [redacted] SkyMiles program is not dependent on a magazine purchase.
 
Upon receipt of your correspondence, on June 1, 2015, we have added Ms. [redacted] to our purged customer list. We have also requested to have Ms. [redacted] name to be removed from our promotional mailing lists. 
It is never our intention to mislead our customers and we sincerely regret that Ms. [redacted] was unhappy with her experience. Ms. [redacted] may be assured that her comments have been forwarded to the marketing department, and they will be considered in future evaluations.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

the complaint has been solved as of January 6,  2016.  if no other charges are made to my bank account,...

then I'm satisfied with the outcome.  thank you very much for your help. Sincerely, [redacted]

Start out with a very good deal, but that's where the positive aspects end! Automatically renew without making contact with the customer. Give no notice prior to charging to credit card. Make cancellation extremely difficult. Not willing to give a refund. Stay away!

April 20, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On February 2, 2015, Ms. [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] and [redacted] on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.  That same day, Ms. [redacted] accepted a special offer to keep her subscription to [redacted] active.
 
Ms. [redacted] contacted our service center via our online website again, on April 15, 2015, and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $41.54.
 
Upon receipt of your correspondence on April 16, 2015, we issued the remaining refund for her subscription to [redacted], in the amount of $3.46. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

June 11, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted].  This offer allowed him to receive the first 90 days of his subscription risk free. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his subscription at the end of his first term, the annual charges were posted to his account.
On December 5, 2013, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted], generating a full refund in the total amount of $29.00 to his account. During that same inquiry, Mr. [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $5.97 for 8 issues.
 
Mr. [redacted] contacted our customer service center on August 15, 2014 and cancelled his subscription to [redacted], generating a full refund in the total amount of $29.00 to his account. During that same inquiry, Mr. [redacted] also accepted another new offer to receive [redacted] at a low promotional rate of $5.97 for 8 issues.
 
On April 30, 2015, Mr. [redacted] contacted our customer service center and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew, nor would he be charged for any renewal fees.
 
Upon receipt of your correspondence, on June 8, 2015, we cancelled Mr. [redacted] subscription to [redacted], generating a full refund in the amount of $30.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscription has been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

December 22, 2015
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  Connie [redacted]
Dear
Ms. [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for All You, Prevention, Time and National Geographic
Traveler, when she accepted our
promotional offer, which was presented by [redacted] after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription. The offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account. 
Please note that on December 7, 2015, we received
notification from the publisher of All You that the title had ceased
publication therefore her subscription was cancelled and a full refund in the
amount of $33.00 was processed to her account.
On December 18, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscriptions to Prevention, Time and
National Geographic Traveler, generating a refund for unserved issues in
the total amount of $130.42 to her account.
Upon receipt of your correspondence on December 22, 2015, we have
issued the remaining refunds for her subscriptions in the total amount of
$11.55. It should be noted, however, that although refunds have been processed,
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Despite multiple searches, we regret that we cannot
locate two charges for $33.00 for All You
in our system with the information provided in her complaint.  If Ms. [redacted] can provide us with additional information regarding
the magazine subscription, it would help us locate the account.  We request that she forward to us the billing
descriptors (alpha-numeric codes beginning with “TWX” or “NSS”) next to the
entries on her statement, which would allow us to identify the transactions and
any other name or address that the subscription might be listed under.
Ms.
[redacted] can be assured that her subscriptions have been
cancelled and the renewal charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service