CottageCare

January 27, 2015
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for[redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On November 16, 2014, Ms.[redacted] contacted our customer service center via our online website and placed her subscriptions to[redacted], [redacted] and [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term; however no renewal would be processed.
 
Ms.[redacted] contacted our customer service center via our online website again on January 20, 2015, and placed her subscription to [redacted] on “do not renew” status.
 
To summarize, Ms.[redacted] will continue to receive her subscriptions until the end of her current term. Please be assured her subscriptions will not renew, nor will she be charged any future fees.
 
We also regret that Ms. [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
 
Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: no survery was completed to receive magazines.  No consent was given.  I am glad they have canceled and refunded, but this vague response of a survey from an online purchase in order to charge customers needs to be stopped.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 15, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that we received an order in the name of [redacted], for *, [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On April 3, 2014, Ms. [redacted] contacted our customer service center and stated she was charged for her magazines but had not received any issues. We took the liberty of contacting the publishers and they confirmed there were no delivery problems. Her subscriptions were extended and credited for the missed issues. We also requested to have some issues resent.  We haven’t heard from Ms. [redacted] regarding her subscriptions until her recent correspondence.
 
On December 3, 2014, Ms. [redacted] contacted our service center via our online website and cancelled her subscriptions to *, [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the total amount of $85.40 to her account.
 
Upon receipt of your correspondence on December 8, 2014, we cancelled Ms. [redacted] subscription to [redacted], generating a full refund in the total amount of $35.00 to her account. In addition, we issued the remaining refunds for her subscriptions to *, [redacted] and [redacted], in the total amount of $30.60. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

February 24, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'>[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. This offer allowed her to receive the first year of issues for $2.00 per title. The offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from [redacted] that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her account. 
 
On February 18, 2015, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $39.69 to her account.
 
Upon receipt of your correspondence, on February 20, 2015, we issued the remaining balance on [redacted] subscription totaling $3.31. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
We sincerely regret that [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. 
[redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:My complaint is 95% settled and I appreciate that the response has been swift and reasonable.  Please forward the message below back to [redacted] David K[redacted] Manager, Customer Service.I completed the cancellation requests online for all three magazines as confirmed in the letter.  The questions to cancel were confusing and I mistakenly choose to continue [redacted] magazine until the end of the subscription (this was the first magazine subscription I canceled so it was the first time for me in your system).  Upon canceling the other two magazines, I better understood the cancellation questions asked online and at that time I realized that I chose to continue [redacted] Magazine subscription to the end (then cancel) when in fact I wanted to cancel it immediately.  I submitted an email form request (using the same system 10 minutes later) to cancel my [redacted] magazine subscription immediately and provide me a refund.To settle this - please cancel [redacted] magazine immediately and provide me a refund.
Sincerely,
[redacted]

October 22, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
            Re:      Complaint Case #: [redacted]


 


 


                     Consumer:  [redacted]
Dear Ms. [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted].  This offer allowed him to receive the first 90 days of his subscription risk free. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his subscription at the end of his trial period, the annual charges were posted to his account.
On September 17, 2014 Mr. [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew nor would he be charged for any renewal fees.
Mr. [redacted] contacted our customer service center on October 21, 2014, and cancelled his subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $29.82 to his account. 
Upon receipt of your correspondence, on October 22, 2014, we issued the remaining refund for his subscription in the amount of $23.18, which includes the previous year’s charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscription has been cancelled and all charges have been refunded.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.
We also regret that Mr. [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

February 3, 2016

size="3">
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the name o[redacted] when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase.  This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account.
Upon receipt of your correspondence on February 2, 2016, we
cancelled [redacted] subscription to [redacted], generating a full refund of the amount charged of $16.50 to her
account. It should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that her subscription has been cancelled. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

December 30, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  Angela [redacted]
Dear
Ms[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted] when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscription would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. In addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her subscription, the annual subscription
charges were posted to her account.
Upon receipt of your correspondence on December 28,
2015, we cancelled Ms. [redacted]’s subscription to Money, generating a full refund in the
total amount of $20.50 to her account. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured
that her subscription has been cancelled and all charges refunded to her
account.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

March 15, 2016
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted] when she completed a survey to receive free business
publications through [redacted]. This offer allowed her to receive a
one-year subscription as part of the [redacted] registration process.
On March 8, 2016, [redacted] contacted our service center
via our online website and cancelled her subscription to [redacted]. Please note, her account was not charged for
this subscription.
[redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation. She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Signed up for a 5k and was given the chance to sign up for three magazines free for 3 months. Thinking that at the end of the three month trial I would recieve a notice to keep recieving and thus pay for the magazines or cancel the subscription. I never recieved any notice and when I saw the unknown charges on my bank account I became fearful that someone had taken my debit card information. Only after googling the unkown charge title did I find out the company's name and that they had charged me for a year's worth of magazines for two of the three magazines. I do not appriecate the money being taken out of my acccount without any notice. I immediatly found the company's website and termianted the three magazines just now.I am hoping that they do go into the system and cancel these subscriptions and refund the charges made to my account.

May 13, 2016
black; font-family: "Arial","sans-serif"; font-size: 10pt;">
[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416
Re: Complaint Case #: 1[redacted]

 

 

                     Consumer:  [redacted]
Dear [redacted]  
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Despite multiple searches, we regret that we cannot locate [redacted]’s account in our system with the information provided in her complaint.  We would be more than happy to assist in resolving this matter, but are unable to do so at this time. If [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account.  We request that she forward to us the magazine titles, her mileage loyalty number, which would allow us to locate her account, and any other name or address that the subscription might be listed under.
We sincerely regret that we cannot resolve [redacted]’s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 1, 2016     [redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]
    Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 each.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  When we did not hear from [redacted] that she wished to cancel her subscription, the annual subscription charges were posted to her account.   On February 15, 2016, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current term; however no renewal would be processed.   Upon receipt of your correspondence, on July 25, 2016, we cancelled [redacted] subscription to [redacted] generating a full refund in the total amount of $69.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation.  She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

April 21, 2016
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint
Case...

#:  [redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
Our
records show that [redacted] placed an order for [redacted], when
she accepted an offer which was presented
to her following a telephone transaction with [redacted].  The offer allowed her to receive the first 90
days of a 15-month magazine subscription at no cost.  At the end of the trial period, the
subscriptions would automatically continue unless she notified us that she
wished to cancel by calling our toll-free customer service number. In addition,
it is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge.
On October 22, 2013, [redacted] contacted our automated
customer service center and cancelled her subscription to [redacted]. Please note, [redacted] was not charged for this
subscription.
On May 4, 2014, we could not obtain authorization on
[redacted]’s credit card for her
subscription [redacted], which resulted in her order being cancelled.
[redacted] contacted our automated customer service line on
December 21, 2015, and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving
the issues in her current term, however no renewal would be processed.
On April 18, 2016, [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating a refund reflecting the
value of unserved issues in the amount of $28.58 to her account.
Upon
receipt of your correspondence, on April 20, 2016, we issued the remaining
balance on [redacted]’s subscription
totaling $20.42. It should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled.  Also, [redacted] may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 15, 2015
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted], [redacted], [redacted] and [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel
her subscriptions at the end of her first term, the annual renewal charges were
posted to her account.
Upon receipt of your correspondence on October 14, 2015, we
cancelled Ms. [redacted]’s subscriptions to Food
Network Magazine, [redacted], [redacted] and [redacted], generating a full refund in the
total amount of $83.50 back to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been
cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive
one or two more issues of her magazines since they were in process at the time
of cancellation. She may keep these with our compliments. In addition, we have
added Ms. [redacted] to our purged customer list. We have also requested to have
Ms. [redacted]’s name to be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 4, 2016
[redacted]





            Re:      Complaint Case #: [redacted]

...





                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was
presented by Bizrate after he had completed a survey following an online
purchase. The offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 each. The offer provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account. 
On June 1, 2015, [redacted] contacted our automated customer service line and
placed his subscription to [redacted] and [redacted], on a “do
not renew” status. This would allow him to continue receiving the issues in his
current paid term; however no renewal would be processed. During this same
inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate of $2.00 for 7 issues and
he also accepted a new order for Popular
Mechanics at a low promotional rate of $1.00 for 5 issues. Following the
promotional term, the subscription would continue and the same terms and
conditions would follow as the original order.
[redacted] contacted our automated
customer service line again on December 28, 2015, and cancelled his
subscription to [redacted] generating a refund to his account
reflecting the value of unserved issues in the total amount of $36.00. During
this same inquiry, [redacted] also accepted a new order for [redacted] at a low promotional
rate of $2.00 for 5 issues.
On January 22, 2016, [redacted] contacted our automated customer service line and
placed his subscription to [redacted], on a “do not renew” status.
Upon receipt of your correspondence on January 29,
2016, we cancelled [redacted]’s subscriptions to [redacted] and [redacted] generating a full refund in
the amount of $46.00 to his account. In addition, we also issued the remaining
refund for his subscription to [redacted] the amount of $4.00. It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been
cancelled. Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. 
We also
regret that [redacted] experienced
any inconvenience in using our toll-free customer service number.  Our automated customer service line was
designed to provide customers with the most efficient means possible for
addressing their concerns regarding their subscriptions, and we are sorry that
he found this system difficult to use. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

October 27, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions,
and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted], The
[redacted], [redacted] and [redacted], when she
accepted our promotional offer, which was presented by [redacted] after she had
completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription.  The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
[redacted] by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
On May 7, 2012, Ms. [redacted] contacted our automated
customer service line and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of
$23.10 to her account.
Ms. [redacted] contacted our customer service center on October 23, 2015, and
cancelled her subscriptions to [redacted], The
[redacted], and [redacted]
[redacted], generating a refund reflecting the value of unserved issues in the amount of
$40.55 to her account.
Upon receipt of your correspondence on October 26, 2015, we issued
the remaining refund for her balance on her subscriptions in the amount of
$583.45, which includes the previous year’s charges. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the [redacted] of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service