CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

April 20, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On February 2, 2015, Ms. [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] and [redacted] on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.  That same day, Ms. [redacted] accepted a special offer to keep her subscription to [redacted] active.
 
Ms. [redacted] contacted our service center via our online website again, on April 15, 2015, and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the total amount of $41.54.
 
Upon receipt of your correspondence on April 16, 2015, we issued the remaining refund for her subscription to [redacted], in the amount of $3.46. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

June 1, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced and we have attempted to resolve her concerns.
 
As a [redacted] customer, Ms. [redacted] account is not at risk of expiring.  We at MagsforMiles, periodically reach out to [redacted] customers with a limited-time magazine offer that we hope they will find valuable for their purposes. Recipients of our offers are certainly not required to take action unless they are interested in purchasing magazines. Continued participation in the [redacted] SkyMiles program is not dependent on a magazine purchase.
 
Upon receipt of your correspondence, on June 1, 2015, we have added Ms. [redacted] to our purged customer list. We have also requested to have Ms. [redacted] name to be removed from our promotional mailing lists. 
It is never our intention to mislead our customers and we sincerely regret that Ms. [redacted] was unhappy with her experience. Ms. [redacted] may be assured that her comments have been forwarded to the marketing department, and they will be considered in future evaluations.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

January 30, 2015
ideograph-numeric"> 
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer: [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that [redacted] placed an order for [redacted], when she accepted our promotional offer after making a purchase at a [redacted]. The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the semi-annual subscription charges were posted to her account.
 
We received notification from [redacted] bank on November 13, 2014, that we could not obtain authorization on her credit card for her subscription to [redacted], resulting in her orders being cancelled. That same day, we cancelled her subscription to [redacted] resulting in a full refund in the amount of $12.00 being processed to her account.
 
Upon receipt of your correspondence on January 30, 2015, we issued the remaining refund for her subscriptions to [redacted], in the amount of $95.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also,[redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 22, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
            Re:      Complaint Case #: [redacted]


 


 


                     Consumer:  [redacted]
Dear Ms. [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted].  This offer allowed him to receive the first 90 days of his subscription risk free. The offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his subscription at the end of his trial period, the annual charges were posted to his account.
On September 17, 2014 Mr. [redacted] contacted our automated customer service line and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscription would not renew nor would he be charged for any renewal fees.
Mr. [redacted] contacted our customer service center on October 21, 2014, and cancelled his subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $29.82 to his account. 
Upon receipt of your correspondence, on October 22, 2014, we issued the remaining refund for his subscription in the amount of $23.18, which includes the previous year’s charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Mr. [redacted] can be assured that his subscription has been cancelled and all charges have been refunded.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments.
We also regret that Mr. [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

December 15, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that we received an order in the name of [redacted], for *, [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On April 3, 2014, Ms. [redacted] contacted our customer service center and stated she was charged for her magazines but had not received any issues. We took the liberty of contacting the publishers and they confirmed there were no delivery problems. Her subscriptions were extended and credited for the missed issues. We also requested to have some issues resent.  We haven’t heard from Ms. [redacted] regarding her subscriptions until her recent correspondence.
 
On December 3, 2014, Ms. [redacted] contacted our service center via our online website and cancelled her subscriptions to *, [redacted] and [redacted], generating a refund reflecting the value of unserved issues in the total amount of $85.40 to her account.
 
Upon receipt of your correspondence on December 8, 2014, we cancelled Ms. [redacted] subscription to [redacted], generating a full refund in the total amount of $35.00 to her account. In addition, we issued the remaining refunds for her subscriptions to *, [redacted] and [redacted], in the total amount of $30.60. It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]

December 22, 2015
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  Connie [redacted]
Dear
Ms. [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for All You, Prevention, Time and National Geographic
Traveler, when she accepted our
promotional offer, which was presented by [redacted] after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription. The offer also provided that
her subscriptions would automatically continue following the initial term and
that the same credit card would be charged if she did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account. 
Please note that on December 7, 2015, we received
notification from the publisher of All You that the title had ceased
publication therefore her subscription was cancelled and a full refund in the
amount of $33.00 was processed to her account.
On December 18, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscriptions to Prevention, Time and
National Geographic Traveler, generating a refund for unserved issues in
the total amount of $130.42 to her account.
Upon receipt of your correspondence on December 22, 2015, we have
issued the remaining refunds for her subscriptions in the total amount of
$11.55. It should be noted, however, that although refunds have been processed,
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Despite multiple searches, we regret that we cannot
locate two charges for $33.00 for All You
in our system with the information provided in her complaint.  If Ms. [redacted] can provide us with additional information regarding
the magazine subscription, it would help us locate the account.  We request that she forward to us the billing
descriptors (alpha-numeric codes beginning with “TWX” or “NSS”) next to the
entries on her statement, which would allow us to identify the transactions and
any other name or address that the subscription might be listed under.
Ms.
[redacted] can be assured that her subscriptions have been
cancelled and the renewal charges refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 7, 2017     [redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that we received an order in the name of [redacted], when he accepted our promotional offer after making a purchase at a [redacted] store for [redacted] and [redacted]. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. After the trial period, his subscriptions would continue automatically and be charged to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.   [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.    When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.   On January 27, 2017, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] and [redacted], generating a full refund to back to her account in the amount of $29.50.   Upon receipt of your correspondence, we issued the remaining refund for her subscriptions in the total amount of $196.00, which includes the previous year’s charges. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.    Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

February 4, 2016
[redacted]





            Re:      Complaint Case #: [redacted]

...





                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted] and [redacted], when he accepted our promotional offer, which was
presented by Bizrate after he had completed a survey following an online
purchase. The offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 each. The offer provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account. 
On June 1, 2015, [redacted] contacted our automated customer service line and
placed his subscription to [redacted] and [redacted], on a “do
not renew” status. This would allow him to continue receiving the issues in his
current paid term; however no renewal would be processed. During this same
inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate of $2.00 for 7 issues and
he also accepted a new order for Popular
Mechanics at a low promotional rate of $1.00 for 5 issues. Following the
promotional term, the subscription would continue and the same terms and
conditions would follow as the original order.
[redacted] contacted our automated
customer service line again on December 28, 2015, and cancelled his
subscription to [redacted] generating a refund to his account
reflecting the value of unserved issues in the total amount of $36.00. During
this same inquiry, [redacted] also accepted a new order for [redacted] at a low promotional
rate of $2.00 for 5 issues.
On January 22, 2016, [redacted] contacted our automated customer service line and
placed his subscription to [redacted], on a “do not renew” status.
Upon receipt of your correspondence on January 29,
2016, we cancelled [redacted]’s subscriptions to [redacted] and [redacted] generating a full refund in
the amount of $46.00 to his account. In addition, we also issued the remaining
refund for his subscription to [redacted] the amount of $4.00. It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been
cancelled. Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. 
We also
regret that [redacted] experienced
any inconvenience in using our toll-free customer service number.  Our automated customer service line was
designed to provide customers with the most efficient means possible for
addressing their concerns regarding their subscriptions, and we are sorry that
he found this system difficult to use. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

October 27, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions,
and have attempted to resolve her concerns.
Our
records show that Ms. [redacted] placed an order for [redacted], The
[redacted], [redacted] and [redacted], when she
accepted our promotional offer, which was presented by [redacted] after she had
completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription.  The offer also provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
[redacted] by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account.
On May 7, 2012, Ms. [redacted] contacted our automated
customer service line and cancelled her subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of
$23.10 to her account.
Ms. [redacted] contacted our customer service center on October 23, 2015, and
cancelled her subscriptions to [redacted], The
[redacted], and [redacted]
[redacted], generating a refund reflecting the value of unserved issues in the amount of
$40.55 to her account.
Upon receipt of your correspondence on October 26, 2015, we issued
the remaining refund for her balance on her subscriptions in the amount of
$583.45, which includes the previous year’s charges. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the [redacted] of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 15, 2016
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted] when she completed a survey to receive free business
publications through [redacted]. This offer allowed her to receive a
one-year subscription as part of the [redacted] registration process.
On March 8, 2016, [redacted] contacted our service center
via our online website and cancelled her subscription to [redacted]. Please note, her account was not charged for
this subscription.
[redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation. She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

May 13, 2016
black; font-family: "Arial","sans-serif"; font-size: 10pt;">
[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416
Re: Complaint Case #: 1[redacted]

 

 

                     Consumer:  [redacted]
Dear [redacted]  
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Despite multiple searches, we regret that we cannot locate [redacted]’s account in our system with the information provided in her complaint.  We would be more than happy to assist in resolving this matter, but are unable to do so at this time. If [redacted] can provide us with additional information regarding her magazine subscription orders, it would help us locate her account.  We request that she forward to us the magazine titles, her mileage loyalty number, which would allow us to locate her account, and any other name or address that the subscription might be listed under.
We sincerely regret that we cannot resolve [redacted]’s concerns at this time without additional information, but will be happy to proceed with the prompt resolution of her complaint once we have been able to locate her account.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 15, 2015
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted], [redacted], [redacted] and [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel
her subscriptions at the end of her first term, the annual renewal charges were
posted to her account.
Upon receipt of your correspondence on October 14, 2015, we
cancelled Ms. [redacted]’s subscriptions to Food
Network Magazine, [redacted], [redacted] and [redacted], generating a full refund in the
total amount of $83.50 back to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been
cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive
one or two more issues of her magazines since they were in process at the time
of cancellation. She may keep these with our compliments. In addition, we have
added Ms. [redacted] to our purged customer list. We have also requested to have
Ms. [redacted]’s name to be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

August 1, 2016     [redacted]
[redacted]
    Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]
    Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 each.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  When we did not hear from [redacted] that she wished to cancel her subscription, the annual subscription charges were posted to her account.   On February 15, 2016, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current term; however no renewal would be processed.   Upon receipt of your correspondence, on July 25, 2016, we cancelled [redacted] subscription to [redacted] generating a full refund in the total amount of $69.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation.  She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Signed up for a 5k and was given the chance to sign up for three magazines free for 3 months. Thinking that at the end of the three month trial I would recieve a notice to keep recieving and thus pay for the magazines or cancel the subscription. I never recieved any notice and when I saw the unknown charges on my bank account I became fearful that someone had taken my debit card information. Only after googling the unkown charge title did I find out the company's name and that they had charged me for a year's worth of magazines for two of the three magazines. I do not appriecate the money being taken out of my acccount without any notice. I immediatly found the company's website and termianted the three magazines just now.I am hoping that they do go into the system and cancel these subscriptions and refund the charges made to my account.

Yesterday I ordered the four magazine subscriptions that were offered with the $2 processing fee. I didn't realize that the $2 fee was for each subscription until I looked at the email reflecting my order. $8 is still an awesome deal for the subscriptions, but nowhere in the offer did it say $2 per subscription, which I felt was kind of sneaky. I would have kept them but for the subsequent offer. What really got me upset was that they also offered 6 months of 3 additional magazines. This is probably my fault for not reading carefully, but those magazines were offered at what looked like full price and I was thinking I would pay an additional $2 processing fee. The kicker is that I never hit the button to commit to that second order. After picking my three additional magazines and continuing to the next page, I realized that I didn't know the terms of this second offer so I actually backed out of that page to go back to the previous page, which was the offer page where I had selected the three additional subscriptions. It didn't take me to that page. It took me all the way to the first page where I selected my first four $2 subscriptions. This is when I went to my email and found out that not only were they charging me $2 per subscription for the first four, but they processed the last three at full price even thought I never committed to the order. The email said to wait 24 hours for the order to show up in their computer system, so the first thing this morning I immediately went to the website looking for a phone number to cancel the entire order. However, there was no phone number to call, which is a big red flag to me. All I could do was cancel online. I went through the process of finding my order to cancel the magazine subscriptions only to find out that I have to do them one at a time. This wasn't too bad but they ask questions to make sure you want to cancel and some of them are posed in a way that if you press "yes" thinking you’re cancelling, the question is really asking if you want to continue with the subscription. They didn't pose the same set of "are you sure" questions for each subscription either. It looked like there were two different sets of questions that were asked. I read them very carefully but later found out that I had only cancelled three of the first four $2 subscriptions. With the last of the first four subscriptions, all I did was cancel the subscription renewal, which happened to be the first subscription that I tried to cancel. I guess it took me a minute to catch on to their trick questions. This brings my main issue. I wasn't given the option of cancelling the three subsequent subsciptions that were offered at full price. When I was cancelling the first four subscriptions, I had to choose from a drop down menu with my subscription choices; however I was only given a choice of those first four subscriptions. The last three, more expensive, subscriptions were not on the drop down menu. I found the phone number on the Revdex.com website and when I called, I spoke with a very polite customer service rep named Donna. She cancelled my subscriptions without trying to persuade me to keep them, which I really appreciate. She is who informed me that I had actually only successfully cancelled three and not four subscriptions. I had a very negative experience with ordering and cancelling those subscriptions until I spoke with Donna. I have read the other customer reviews and responses from Synapse Group, Inc. The company says that they strive to keep customers happy. I think they are failing somewhat in that department because they are not completely honest about costs and make it too difficult to cancel subscriptions. I admit that I may have overlooked where they stated that the last three subscriptions were going to cost full price. But, like I said before, they should have mentioned the processing fee of $2 is actually $2 per subscription. I know it’s not a lot of money, but it’s not about the money, it’s about the perception of trickery. They also need to make sure there is a phone number for customers to call instead of having to do everything online. I shouldn't have had to hunt for the phone number. If I hadn't found the phone number on the Revdex.com website, I would still be trying to figure out a way to cancel those last three subscriptions. Why weren’t they listed in the drop down menu in the first place? Why isn't a phone number listed on the website? If I had had more of a positive experience in trying to cancel subscriptions, I may have kept (or been persuaded to keep) the first four subscriptions since it was such a great deal. But, feeling like I had been tricked and cheated, I didn't want to have any further dealings with this company, especially since I wasn't planning on continuing the subscription after the 1 year trial period. I figured cancellation would probably be just as, if not more difficult. Customer service is awesome, which is the only reason for the neutral rating, otherwise it would definitely be negative.

December 30, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  Angela [redacted]
Dear
Ms[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted] when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscription would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. In addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her subscription, the annual subscription
charges were posted to her account.
Upon receipt of your correspondence on December 28,
2015, we cancelled Ms. [redacted]’s subscription to Money, generating a full refund in the
total amount of $20.50 to her account. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured
that her subscription has been cancelled and all charges refunded to her
account.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service